This was a convenient place to drop off but it was a gas station and the clerk wasn't helpful or knowledgeable about my drop off. I was given a location to park it and that was it. I figured out how to unhitch the trailer (luckily we had some people with us who could lift it off the vehicle), left it there and left. I didn't check the app or was provided any information on how the drop off was supposed to go. I called the number in the app once I got home and they didn't understand what I was talking about (didn't know what a u haul drop off was). I will have a better experience next time since I've done it once already.
GREGORY R
BP Eastpark
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Madison, WI 53718
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Customer Reviews
- 3.0 Average Customer Rating
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truck was difficult to get out of parking spot
David RCharged me for a utility dolly but only had a regular, didnt help with this, started with a quarter tank, turned around and charged me for a full tank when I returned it with a quarter tank. Uhaul sent me driving around in this truck to find a utility dolly, only to not have them at said uhauls. Wasted gas and miles because they dont put serial numbers and keep track of dollys. A mess!
Olivia RPerson at desk knowledge of rental and not have to call another person. Added $70 tow coverage without permission. All transactions on phone through links too small to see.
Michelle BWas an easy transaction.
Sandra S