The pickup location on OUR reservation did not match the pickup location within the UHAUL system. This created confusion and extra driving. When we reached out to Uhaul for clarification, they simply said their computer updated that morning and confirmed our pickup place. There was no acknowledgement of time lost on our big movig day or of the stress created.
JEFFREY D
BP Eastpark
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Madison, WI 53718
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Customer Reviews
- 3.0 Average Customer Rating
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The unit worked well and it was a 300 mile haul. The only issue is that I drove 25 minutes to pick up the trailer only to find out that the location didn't have it and I was sent to another location which was only 5 minutes from my house. A simple email or phone call could have resolved that.
Jessica HSketchy area app would not work very well Was unaware of alot of stuff And then saw a 63$ fuel fee This was probably my worst experience
Shawn cThe gas station that the U-Haul was at looks like it’s abandoned. Grass and trees are overgrown. I wasn’t sure how to upload pictures in the app when I turned in the rental, but the guy said no problem I will do it for you and you will get a email for your receipt in 5 to ten minutes. 2 hours went by without any email, so I drove back to see the guy sitting behind the counter on his phone and said how about I get the keys again and I’ll try to upload the pictures. He said sure and gave me the keys. I figured it out and gave him the keys back as he was still on his phone. I won’t even do business with that location again!
Chad MAsked for furniture dolly and a hand truck. Neither where there ready to go.
DAN K