This vehicle stopped 3 times. Sadddd
Keith H
Customer Reviews for BP Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lockbox was the only good thing but the key was not inside. It took an hour on the phone with CS until the line was disconnected and I went inside the store to ask about the key. The clerk had to make a call to someone and I had to show some kind of proof of my reservation just to get the key. That truck was so filthy. No fuel like the app had and I was charged more mileage than used.
Beltina SGiving a rating of ‘fair’ is being generous. This location needs a streamlined process. I was not able to pick up the truck for nearly an hour after arriving. I had to make several calls to Uhaul attempting to get assistance. It was very frustrating and time consuming. There were so many things wrong here, but I don’t want to relive the process by pointing them all out. The easiest part was the return. I will only pickup at Uhaul company owned locations in the future.
Pamela S