The lockbox was the only good thing but the key was not inside. It took an hour on the phone with CS until the line was disconnected and I went inside the store to ask about the key. The clerk had to make a call to someone and I had to show some kind of proof of my reservation just to get the key. That truck was so filthy. No fuel like the app had and I was charged more mileage than used.Beltina S.
(U-Haul Neighborhood Dealer)
Jonesboro, GA 30236
- Mon–Fri9 am–5 pm
- Saturday9 am–2 pm
Services at this Location:
One-Way and In-Town® Rentals in Jonesboro, GA 30236
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- 2.0 Average Customer Rating
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Giving a rating of â€˜fair' is being generous. This location needs a streamlined process. I was not able to pick up the truck for nearly an hour after arriving. I had to make several calls to Uhaul attempting to get assistance. It was very frustrating and time consuming. There were so many things wrong here, but I don't want to relive the process by pointing them all out. The easiest part was the return. I will only pickup at Uhaul company owned locations in the future.Pamela S.