Customer did not leave a comment.stirling B.
Customer Reviews for BP Oswego
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It took 2 hours to rent this truck, they're a satellite & even tho uhaul.com had all the information from my license, their place had such a bad wifi signal, they couldn't receive it& they denied renting to me. I call the 800# and was on hold for 20 min twice trying to convince anyone that I was the person on the license& finally we had to have another person to come over& create a Hotspot for them to be able to get the approval from uhaul. This was my first uhaul rental& I will never go to this location again. The employee I was dealing with was named Jay, no last name on his tag. The only reason I went to this Oswego location is because the closer Montgomery store didn't have the truck I needed in stock. From now on I'll order truck in advance. I just thought you should know how the customers were being treated at this location& maybe require them to upgrade their wifi.norma G.
Instructions to retrieve vehicle using online service are confusing. confirmation with another party before releasing the vehicle is cumbersome.EDGAR J.
Customer did not leave a comment.TIMOTHY M.
Customer did not leave a comment.KAYLEIGH M.
Customer did not leave a comment.Alison H.
This car carrier is the best trailer I have ever towed. Easy hook up very sturdy and safe. If you need to move a car, this equipment is the best ðŸ‘ŒCHARLESARTHUR H.
Customer did not leave a comment.LEWIS RAY P.
Customer did not leave a comment.Ross A.
There was a disconnect between uhaul and the pickup location. Uhaul says u need to go see the attendant to pickup the key when doing everything over your phone. The gas station attendant says uhaul needs to give me a code for a lock box to obtain the key. After 5min of going back n forth I finally was able to receive the key from the gas station attendant that unlocked the lock box. In the future location needs a clear guideline on how pickup is supposed to work for receiving the keysRyan N.
U-Haul did not meet the guarantee of having a pick up in my local area. Instead I had to drive 45 minutes away to pick up the trailer, then 45 minutes home. It was supposed to be 5 minutes away. When I called the Aurora, Illinois regional office I was told they would apply a credit to my card, but they did not.BRIAN N.
Customer did not leave a comment.Maria C.
Customer did not leave a comment.EDGAR T.