I reserved the rental for a pickup. When I arrived, the person at the counter did not know how to use the system to find my reservation and then told us we would have to wait until the next person arrived for their shift. Even though I had done an online check-in, I ended up having to wait over 45 minutes to finally get the rental. Then when I was returning the unit, the person at the counter filled out the drop-off form wrong and tried charging me an additional $50 gas fee. He did explain I could do the drop-off form myself and I was able to without the extra fee. The location is just poorly managed and not worth the hassle.
Bianca H
BP Oswego
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oswego, IL 60543
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Customer Reviews
- 3.5 Average Customer Rating
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The gas station made comments about “where I was from, India?” That was uncalled for and insulting. Also, the truck I was given had the incorrect mileage (I corrected) as well as two dirty box springs in the truck prior to my use. They need to check equipment before loaning it out. Will not return. The representative should be ashamed.
Ian TThey did not have my uhaul ready. I was suppose to pick it up before hours and they did not put the key so I could get it. Than I went in to get key when the place opened and the lady was accusing me of not paying even though the app gave me the truck number to get the key. She delayed me even longer. It was the worst experience I have ever delt with.
Shirley SThe owner was really helpful. Uhaul was clean
Alex RThe guy added an $8 charge to my reservation without my consent
Mark G