Extremely rude and unprofessional. I rented a 5x8 trailer around 9:30 am - the trailer was returned around 3 am the next morning way before the return time. On the Uhaul app for this location, it directed me to park the trailer and drop off the contract in the keydrop box, that was it. when I checked my bank account they had charged me a convenience fee of $20 stating that I dropped the equipment off at 5:40pm.The manager said that he picks up the contracts around 7am, more than enough time to see if the trailer was returned on time. But he chose to still checked it in late. Ther were more nasty things to share but who would really care about this complaint. Just Saying....Edward I.
Customer Reviews for BP Storage & Moving
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Javier T.
Customer did not leave a comment.CHRISTOPHE M.
My estimate was $60 for the trip when I booked online. When I went to pick up the truck the gas station owner said estimate is $100 charged me $100. How can there be so much variationMOHAMMAD S.
Customer did not leave a comment.Belinda G.
The truck was full of cheetos and dirt and the tire truck was full of dirt, even though the picture on delivery shown on file were showing right after cleaning (you could even see soap around the floor). Clearly the picture was taken before and not on delivery. Even if I deliver exactly as is, it looks like I was the one that turned it in dirty because of this. Other than that, all the support was great.ANTHONY F.
Customer did not leave a comment.LEE K.
Customer did not leave a comment.gerard S.
Excellent service!!!!MICHAEL S.
Customer did not leave a comment.Sergio A.
Customer did not leave a comment.Thomas V.
Customer did not leave a comment.MICHAEL S.
My only question is why was I charged for fuel, when put fuel in it and returned it at the same level I received it, which is what I was asked to do? TomTom D.
Keep better maintenance on the mechanical side of the truck. It felt out of alignment and shifted rough.Gabriel K.
Customer did not leave a comment.DAWNM D.
Customer did not leave a comment.ZACHARY H.
It would be nice if the windows were tinted as the sun beats in on the driver & passenger as you are on your trip. We did not think that we got a good enough credit as we drove 20 miles less than what our contract was for and it still cost almost what we were originally charged for. We liked the van as it was just enough room for what we needed to move.April W.
U-haul locations in Melbourne, FL overfilled with trucks. I got directed twice to drop off truck to the different location. The employee said that I should drive the truck and drop off at the H.Q. but after I complained to him that I am driving around the town and get directed to the different drop off location again, he agreed to accept the drop off. He saw that I was not pleased and provided great customer service, so I was on my way.ALEXEY G.
Always very courteous and helpful, every time we've rented from them (more than 10 times). Thank you and keep up the awesome service!MARGARET O.
Good job overall.NICOLAS S.
Customer did not leave a comment.Christoper B.
Customer did not leave a comment.Miyah B.
I was at this location to drop off the truck two hours before closing and was told the staff was out to lunch and would return in twenty minutes. I inadvertently left my transponder in the truck and called back only to be told they were closed and I would have to call back the next day.Patricia G.
The sign on the door and online in google maps showed that they were open until 9:00pm on Saturday. I dropped the vehicle off and they had a ring doorbell. They answered it and I was worried about leaving the back of the truck open because of the 60 moving pads and furniture dolly left in the back. They answered and said it was fine to leave them there.James S.
Customer did not leave a comment.Janine G.
If its good, don't change anythingGERARD V.
Very nice peopleWalter R.
Customer did not leave a comment.SHAWN D.
Customer did not leave a comment.MARGARET W.
I think the vehicle needs to be cleaned and maintained better!CHAD B.
Customer did not leave a comment.ROBERT P.
Customer did not leave a comment.CYNTHIA H.
Quick, easy, and convenient'NORMAN C.
The guys were great!SONYA A.
Quick and courteous.SHANNON H.
this is 2nd time renting from this location,just as great as the first!SUSAN M.
Truck didn't drive properly was bucking at slow speed was not pleased with the truckkhan F.
Customer did not leave a comment.Steven G.
Customer did not leave a comment.Jack H.
Customer did not leave a comment.Jack H.
Extremely rude and unprofessional. Told me to just drop the keys and go. Called me two days after drop off and asked me when I would be returning the rental. Had to speak with them at leasr three times to rectify. They still checked it in late.RAYMOND V.
excellent all aroundSusan M.
Great service,would recommend!Charlotte B.
Service was great and customer service friendly and pleasant.Ilma R.
Check out was simple. Great customer service.Clara S.
I am pleased with the service, Paresh was exceedingly helpful and courteous, I will continue to use their service.john W.
Great equipment. Very easy to load. Ideally the car carrier would have a manual or electric winch or a place to mount one. In town this trailer is probably only used to move dead cars. Price and versatility are the most important to me on a uhaul.William B.
Customer did not leave a comment.michael T.
Very helpful placeione P.
Customer did not leave a comment.Terry J.
Very disappointed, I made reservations 3 weeks in advance and first 2 days before scheduled pick up they changed size of truck, although this wasn't an issue because they didn't charge me, the issue is on day of pick up was informed that scheduled vehicle was not at site, told being delivered and would be called, in mean time I get a mail that I did not pick up rental?? Called number and was told truck would not be available until next day st 9:30 am, when asked what good booking ahead of time did, she could not answer. Then asked what would I haul do, I needed truck on the day I reserved. She said I could get from another location. Well that added another 40 miles to trip at 99 cents a mile, asked if I could get discount, stated no price was already at lowest price, so not only did I have headache of waiting on truck, now had to go 40 miles out of way (round trip). Plus the original pick up site 1 mile away did not even know truck was not coming I will not ever use this company again or recommend . On positive note the BP people were nice.patrick D.
I would recommend during normal hours. After hours personnel aren't helpful. Place gets really sketch after dark.JAMES S.
Customer did not leave a comment.Bruce S.
Nobody was there.CHRISTOFE F.
Customer did not leave a comment.Jean D.
Customer did not leave a comment.MICHAEL T.
Customer did not leave a comment.JORGE S.
Customer did not leave a comment.RODNEY E.
This owner was rude the whole time ,. Should lose the ability to rent u haulGerald S.
Customer did not leave a comment.STACY H.
Customer did not leave a comment.LAURA G.
Customer did not leave a comment.Tiffanimarie P.
Truck was dirty inside. Not Covid ready.Sonia O.
Appreciated the man's help unhooked trailerJoy J.
Jimmy Vickers @ 545 E Merritt Island Causeway, Merritt Island FL, 32952 didn't have the size truck I originally ordered and didn't brother to tell me so I picked up at a new locationStephen C.
Customer did not leave a comment.Michael P.
Equipment well maintained but The truck did have smoke smell in cab - would have been better if had been air fresher to get smoke smell outlisa H.
Customer did not leave a comment.JOHNNIE R.
I did not like the switch in drop of location.ANDREW ZACHARY G.
Customer did not leave a comment.Rafael A.
Customer did not leave a comment.jacqueline J.
Customer did not leave a comment.Gilberto R.
everything was gretGreg C.
Customer did not leave a comment.Damon R.
Customer did not leave a comment.C200170707090 C.
It was a very professional staff that was very fast to get me the truck I needed to do my move I appreciate how well they knew what they were doingJeffrey J.
Manager was very helpful. Online contactless pickup is the worst application I've ever used. I had to cancel my order and redo as a walk in. Sad. Truck was dirty. 120k+ miles. Should be retired.ROBERT W.
Great customer servicePaul G.
Customer did not leave a comment.kirk I.
Reservations for the truck on U-haul's website was easy and only difficulties I experienced was trying to log back in to change pickup time. Finally gave up on website and called the local pickup location which handle my request without any problems.William D.
Customer did not leave a comment.Barry O.
Customer did not leave a comment.Christine C.
Customer did not leave a comment.Shane M.
Friendly people ,fast service. I recommend this location.Wilfredo L.
Everything was updated and I will used your location again to finish my moving.Guy S.
No wait time, truck ready when I got there, pleasant, friendly staff. Will reccomend and will use them again!RICHARD A.
Customer did not leave a comment.Wilfredo L.
I liked this location better than others I've been to. Quick service, clean vehicle, and easy drop off. Definitely recommend!Laura S.
I needed to rent a 10' truck for a recent move and this location made it quick and easy. Really made the moving process go smoothly. I would recommend this location.Danielle T.
Old dirty truck and employees not friendly or helpfulMelissa M.
The truck was the worse. Bad truck that had mad issues starting up and shutting down every minuteTaneshia G.
Your app wouldn't let me self check-in (where u take pics of self, driver's license)Jessica W.
The person was nice but he could have been more friendly. He had no personality.Shonte C.
Customer did not leave a comment.Ashley S.
The service representatives were attentive and very helpful. They assisted in loading my vehicle onto the trailer and helped to properly secure it. I was unsatisfied, however, with the condition of the truck I was rented for my long travel back to Texas. The cabin of the truck was dirty when picked up. The representatives at location attempted to do some cleaning after I requested it, but it was rushed and inadequate. I had to spend my own money and time to clean. The truck was also in poor mechanical condition. It shook, rattled and vibrated excessively for the entire ride. One windshield wiper came apart on the trip and I had to again use my own money, ingenuity and time to secure it. The truck also consumed an excessive amount of gas yielding only 7 miles to the gallon.Wade H.
Make the online easier to use, and make sure to use the pictues send the day before are used. Make sure the mileage is entered correctly and not over charge people.Kellie C.
Customer did not leave a comment.BOB S.
They were great, and very helpfulSofia C.
The location where I picked up the truck had no one on site to check in at time of pick up, even though on the site I made the reservation for a time that they are open to check in with a live person. The truck was not checked in even though I returned it at 3pm well within the 24 hours I reserved the truck for. I have a receipt with the cost of my visit however I am still waiting for it to be checked in and I cannot check it in online as I do not have the keys because it has been returned well before my 24 hours. I am still waiting to hear from the regional manager in regards to.Amanda W.
Truck had leaves and debris in the box(rear). Had reading was not accurate, but was corrected before leaving. Overall a good experience.Christopher C.
Great service, the place is well maintained and all the personnel is very nice.Erika C. | Reservation