Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Paresh and Raj are always wonderful to do business with. Very clean location, vehicles very well maintained, outstanding customer service.
TERRANCE F
Rating:
5.0
Customer did not leave a comment.
STEVEN G
Rating:
5.0
Paresh was magnificent. Such a pleasure working with such a customer freindly man. Straight valid answers to ALL my questions. This move scared me and he set me at ease. I will aleays remember his kindness.
TERRANCE F
Rating:
5.0
The staff are always friendly and helpful!!
STEPHANIE L
Rating:
5.0
Customer did not leave a comment.
BERNARD K
Rating:
5.0
The staff are all extremely friendly and helpful!!
STEPHANIE L
Rating:
5.0
Customer did not leave a comment.
STEVEN G
Rating:
5.0
Customer did not leave a comment.
STEPHANIE L
Rating:
5.0
Customer did not leave a comment.
STEVEN G
Rating:
5.0
Customer did not leave a comment.
STEVEN G
Rating:
5.0
Customer did not leave a comment.
STEVEN G
Rating:
5.0
Customer did not leave a comment.
STEVEN G
Rating:
5.0
Customer did not leave a comment.
STEVEN G
Rating:
5.0
Customer did not leave a comment.
STEVEN G
Rating:
5.0
Customer did not leave a comment.
PAUL B
Rating:
5.0
Customer did not leave a comment.
STEVEN N
Rating:
4.0
Inside of van needed to be swept out but wasn’t horrible at all. The drop off location actually had a cleaning center so I’m sure it got cleaned out just fine.
Roxann M
Rating:
5.0
Customer did not leave a comment.
STEVEN G
Rating:
5.0
Customer did not leave a comment.
STEVEN G
Rating:
5.0
The trucks needs to have more gas in them at the start of your rental.
STEPHANIE L
Rating:
5.0
Customer did not leave a comment.
STEVEN N
Rating:
5.0
Customer did not leave a comment.
STEVEN N
Rating:
5.0
Customer did not leave a comment.
STEVEN G
Rating:
5.0
Customer did not leave a comment.
STEVEN N
Rating:
5.0
Make sure that the gas is not on empty when someone is picking up the truck. It is quite annoying to have to put gas in a truck that you just picked up.
STEPHANIE L
Rating:
5.0
Customer did not leave a comment.
STEVEN N
Rating:
3.0
Customer did not leave a comment.
MARK C
Rating:
5.0
Customer did not leave a comment.
STEVEN G
Rating:
3.0
When we first got into the uhaul truck the gas was on empty. We had to put gas into the truck before we began our trip. When we got back the man at the desk asked us if we refilled the tank to the levels it was at when we first got the truck. The truck was almost at empty when we dropped it off. I got my bill and It was $169 more, so in total I paid $223 for the truck which isn't horrible.
rebecca t
Rating:
5.0
The pricing per mile is high.
PAUL W
Rating:
5.0
Customer did not leave a comment.
STEVEN N
Rating:
5.0
Customer did not leave a comment.
STEVEN G
Rating:
5.0
Customer did not leave a comment.
STEVEN G
Rating:
5.0
Customer did not leave a comment.
SHIRAAZ A
Rating:
5.0
Customer did not leave a comment.
CHELSEY R
Rating:
5.0
Customer did not leave a comment.
STEVEN N
Rating:
5.0
Customer did not leave a comment.
SHALETA S
Rating:
5.0
Customer did not leave a comment.
STEVEN N
Rating:
5.0
Customer did not leave a comment.
STEVEN N
Rating:
5.0
Customer did not leave a comment.
Anirudh G
Rating:
5.0
Customer did not leave a comment.
JACQUELINE L
Rating:
5.0
Customer did not leave a comment.
Steven G
Rating:
5.0
Great rental experience
KEITH H
Rating:
5.0
Excellent location clean and well maintained.
BP SELF STORAGE
steven g
Rating:
5.0
Customer did not leave a comment.
STEVEN N
Rating:
5.0
Customer did not leave a comment.
TREVOR A
Rating:
5.0
Customer did not leave a comment.
STEVEN N
Rating:
5.0
Customer did not leave a comment.
STEVEN G
Rating:
5.0
Everything was very satisfactory!
TODD C
Rating:
5.0
Customer did not leave a comment.
STEVEN G
Rating:
5.0
Customer did not leave a comment.
STEVEN G
Rating:
4.0
Customer did not leave a comment.
Edward M
Rating:
5.0
Customer did not leave a comment.
ALBERTO C
Rating:
5.0
Customer did not leave a comment.
Tyrone k
Rating:
5.0
Very happy with his location! Staff was friendly and very helpful
CHERYL L
Rating:
5.0
Customer did not leave a comment.
STEVEN N
Rating:
1.0
It has been two weeks since I reached out about the triple overcharge on my credit card. I was told this would be resolved in 5 days. I was charged $45 3 times instead of once. And the office said I didn’t return the trailer until three days after I returned. Can I please get a call at 321-408-0543 to resolve this?
Christopher K
Rating:
5.0
Customer did not leave a comment.
Shiraaz A
Rating:
5.0
Customer did not leave a comment.
STEVEN G
Rating:
5.0
Customer service 5 star
VONDA B
Rating:
5.0
Customer did not leave a comment.
STEVEN N
Rating:
5.0
Customer did not leave a comment.
paresh c
Rating:
3.0
Customer did not leave a comment.
RYAN V
Rating:
3.0
The truck was a death trap. Big bubble in the driver front tire. For a long road trip, this truck should not have been used. It was an extremely rough ride, making it feel like you were riding a horse.
The truck was literally dangerous to drive, and I definitely don’t feel like I should be charged full price. It literally shook things loose and broke items. I love the staff at this location, but this truck was an absolute death trap, and I really don’t appreciate being given this truck for this long ride. Pretty terrible experience!
MICHAEL H
Rating:
5.0
Customer did not leave a comment.
MANESHA W
Rating:
5.0
Customer did not leave a comment.
rosa h
Rating:
3.0
Chart that names vehicle sizes. There was no image references.
XAVIER G
Rating:
5.0
Very good service from Nick.
PARESH C
Rating:
5.0
Great service and very easy!
Anthony C
Rating:
5.0
Customer did not leave a comment.
STEVEN G
Rating:
5.0
Customer did not leave a comment.
STEVEN G
Rating:
5.0
Customer did not leave a comment.
STEVEN N
Rating:
5.0
The staff was amazing and the truck was super clean really had a good experience
RAICO H
Rating:
5.0
Customer did not leave a comment.
STEVEN N
Rating:
5.0
Customer did not leave a comment.
STEVEN G
Rating:
4.0
Customer did not leave a comment.
JAMES W
Rating:
5.0
Customer did not leave a comment.
STEVEN N
Rating:
5.0
Just keep your U-Hauls in good condition so you don't have to worry about them breaking down
ROSALIND B
Rating:
5.0
Customer did not leave a comment.
RICHARD L
Rating:
5.0
Customer did not leave a comment.
STEVEN N
Rating:
3.0
Customer did not leave a comment.
Barbara H
Rating:
5.0
Customer did not leave a comment.
JUDY W
Rating:
5.0
EXCELENTE CUSTOMER SERVICE!!!!!
CARMEN S
Rating:
5.0
Customer did not leave a comment.
STEVEN N
Rating:
5.0
Customer did not leave a comment.
CAROLYN H
Rating:
5.0
Customer did not leave a comment.
DAVID G
Rating:
5.0
Customer did not leave a comment.
STEVEN N
Rating:
5.0
Customer did not leave a comment.
KANIYAH S
Rating:
5.0
Customer did not leave a comment.
STEVEN G
Rating:
5.0
Customer did not leave a comment.
STEVEN G
Rating:
2.0
Advertise there is no ramp on the 10’ trucks and advertise that the 10’ trucks have wheel wells inside them, which doesn’t give you a full 10’ of space inside and makes it difficult for moving all large furniture. Also the truck cap was missing on the truck which I was told about as I was ready to drive off. This makes the check engine light come on which made me nervous that id break down. And lastly, the truck was not very clean.
SHELLEY D
Rating:
5.0
Customer did not leave a comment.
STEVEN N
Rating:
5.0
Our plans changed so I cancelled my reservation. Unfortunately I did not get my deposit back.
Dan B
|
Reservation
Rating:
3.0
Uhaul contacted us to bring a trailer over to Lakeland with our rental and WHAT A NIGHTMARE!!!!!! The equipment we rented wasn’t able to tow said trailer per the pickup location and when I called the reallocation # the person I spoke to was rude and said they were wrong and it could tow it - next time we are asked to help move equipment for u-haul the answer will be a resounding NO!!!!’
Todd H
Rating:
5.0
Easy drop off!
Kira T
Rating:
5.0
Customer did not leave a comment.
STEVEN N
Rating:
4.0
Customer did not leave a comment.
Andres V
Rating:
5.0
Customer did not leave a comment.
Deshea S
Rating:
5.0
I canceled this storage space and did not get my deposit back. Very displeased.
Melody Church
Melody C
|
Reservation
Rating:
5.0
Great service, the place is well maintained and all the personnel is very nice.
Erika C
|
Reservation
Rating:
5.0
Excellent Storage place
CLEANING M
|
Overall Experience
Rating:
3.0
the place was ready and customer service was great especially with short notice. well lit up inside and out would use this place again.
EDWINS V
|
First Impressions
Rating:
5.0
did not go thru with move, great staff nonetheless
Privacy R
|
First Impressions
Rating:
4.0
very clean storage, friendly staff
Privacy R
|
First Impressions
Rating:
3.0
Facility was clean and had plenty of dollies to move items around facility.
Privacy R
|
First Impressions
Rating:
5.0
I changed my mind about the storage room. Please issue me a refund to my card ending in 6109
Privacy R
|
First Impressions
Rating:
4.0
The storage facilities were easy to handle. Access to the storage space was also very convenient.
Privacy R
|
First Impressions
Rating:
2.0
no comments about this storage facility .
Privacy R
|
First Impressions
Rating:
5.0
They were perfect helping us
Privacy R
|
First Impressions
Rating:
5.0
Owner of BP Self Storage was wonderful.U-Haul is screwed up.I`m reporting them.4 companies before I could figure out who had charged my card with all the extra fees.
