Customer Reviews for Backyard Treasures

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Backyard Treasures

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Christopher W. on

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Comer J. on

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VERNELLE A. on

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RICHARD D. on

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Jacklyn J. on

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Steve S. on

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myra H. on

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eric W. on

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I was extremely pleased with Mrs Barbara and Stan from backyard treasures I have never needed a uhaul before. Both were very knowledgeable and helpful. If I were to ever need a uhaul vehicle again I would not hesitate to return here. Customer service was excellent. Price was fair. Thank you backyard treasures for an awesome service

Valencia S. on

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Rhonda O. on

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No problems. It was raining and the gentleman even came out with an umbrella to meet and greet me. Awesome place.

rodger H. on

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Kraig K. on

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No issue with rental, all went well.

robert M. on

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Totally appropriate vehicle good price clean no issues

jeff L. on

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Jerry H. on

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This is a great location I always get great service. I have used this location for both renting and returning.

Darren B. on

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The drop off location was "non-existent" the contact number given was clear across clear across the City of Dothan, another location issue. Uhaul, I have used your equipment multiple times and it has been good, yet, it seems the service end/side to your business is lacking regarding pick up and drop off.

Marsha L. on

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This was the BEST customer service I have ever received from a rental business! The truck was immaculate and the agent a joy to work with.

lisa H. on

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Everything was good. Truck I reserved wasn’t there so they let me get the next size up for same price. Friendly, knowledgeable, helpful people! Definitely recommend this location

Lou U. on

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steve J. on

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The individual I dealt with was excellent and a pleasure to speak with.

STEVE M. on

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RONALD W. on

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Kevin D. on

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Wrong truck, wrong location, and wrong time. The people at the listed location were nice, apologetic and helpful. The staff at the intended location: 1402 Montgomery Hwy, Dothan AL 36303 were rude, short, condescending, and unhelpful. I have never had such a terrible experience and will never use Uhaul again the staff at that location were some of the rudest, least knowledgeable, and unhelpful people I have ever met. I would not recommend to anyone that they use Uhaul and am utterly amazed that y’all sent me an email the day before and gave me a 26 ft truck that I didn’t know how to drive when I reserved a 15 ft truck over a month ago at a different location. When I showed up to the new location at the specified time it was closed. 2331 Ross Clark circle was good though. It was the one on Montgomery Hwy that was the single worst experience I have ever had as a consumer.

Willaim R. on

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james M. on

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Upon pick up of AT trailer multiple tires had large chunks missing from the tread and one of them had about a 10” tear in the side wall. Also when loading a vehicle onto the trailer the locking mechanism for the hitch failed and caused the trailer to jump up off of the ball and slam into the back of my tailgate. Very disappointed and will not ever be using or renting from ANY U-Haul service again.

David C. on

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Jeffrey P. on

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The Backyard is great.

Lynn C. on

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This is my second time using this location and they really do a great job!

leslie D. on

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Barbara was FANTASTIC!!! Wouldn't change a THING!!!! THANK YOU, BARBARA ??

lexie G. on

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Barbara had a bad attitude with me. I told her about it too. I will never rent a trailer from them ever again.

renee W. on

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Robert D. on

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Daniel P. on

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Put Jack's on the trailers or have somebody help you hook to it and unhook it's heavy

axel B. on

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ALLEN H. on

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richard L. on

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Excellent dealer! Uhaul does not have to do anything to improve this dealer. They are tops!!

Torri G. on

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Jorge M. on

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Nothing, all was good.

Thomas T. on

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frank L. on

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excellent customer service very nice people

JOANNE M. on

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Sandra C. on

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DWAIN C. on

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RICHARD S. on

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joanie F. on

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Both of the staff I dealt with were very kind, professional and efficient. Thank you so much for an easy rental situation

sue G. on

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Dror E. on

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Great customer services very friendly and very helpful with my rental experience thanks

RW H. on

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Emanuel B. on

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Very satisfied

William M. on

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I dropped off here before they opened so I had no personal interaction with them but the lot was very easy to maneuver pulling the trailer!

Michael B. on

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Nothing here; nice lad to deal with, no delays, helped me load trailer, etc. Great job!

Nicholas G. on

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Pretty helpful. The woman was nice and friendly, the guy wasn’t unfriendly but wasn’t there to have any conversations with any customers.

randy W. on

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Jordan J. on

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Quickly greeted me as I pulled into the parking lot. Processed my final paperwork fast!

garrett M. on

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The truck was not ready to pick up . I had to drive to three different locations until I could pick up the truck. I was never informed that they had moved my pickup location, and the employees had no ability to explain this to, me what happened and where to pick it up. Secondly,

SHIRLEY T. on

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The lady is always rude at the Dothan Backyard Treasure location.very unfriendly . I am retired military and I do a lot for my family, so I use UHAUL frequently. She is the worst in 22 years.

Barbara L. on

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terry F. on

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Great experience, people outstanding

terry F. on

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People were the nicest, great experience

rebecca W. on

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Mildred T. on

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Barbara very helpful. Everything worked like clockwork. Thank you! ??????

CAROLYN C. on

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Melissa M. on

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Delores H. on

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Dennis R. on

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Jerry was nice and helpful

Timothy N. on

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Great people.

Daphne A. on

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Henry T. on

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Everything was very well organized.

Gene M. on

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Great experience

Anthony S. on

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Wayne C. on

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FRANK S. on

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Thomas B. on

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Arturo S. on

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jaquay S. on

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morgan M. on

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PATRICK N. on

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Friendly customer service representative!

Jeffrey P. on

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Mike P. on

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Ronald K. on

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Buy some new damn trucks with at least cruise control, and use soft pine for the seat instead of Hard Wood Oak Damn not again thanks

mark V. on

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The trailer that we pulled was very rusty, and swayed at any speed over 40... Took us 10 hours for a 6 hour round trip... It was better with the car but not much... Felt like an axle was loose till we put a car on... There was a new one sitting next to it... Go figure...

Charles R. on

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I have always trusted in UHUAL. Great service! Reliable vehicles and trailers.

edward K. on

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Better definition would be nice. This business is not predominantly U Haul, just walking in the door makes that apparent. Not too difficult for me this time, but I was only renting an appliance dolly.

MATTHEW H. on

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Shawna P. on

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Have working computers. The staff was great but the computers were not.

Wanda T. on

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JAMES C. on

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JOHN K. on

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Keith I. on

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JERRY G. on

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friendly and nice

MARGARET H. on

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they did not e-mail or send me the bill.

Jacqueline S. on

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Have someone that work for this company to come out to check the trucks for the mileage and gas not leave it up to the customers.

chris H. on

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Mark C. on

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Kenneth K. on

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francis L. on

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the owner here is very nice and helpful

MARGO F. on

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nathaniel T. on

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The 4 way flat cord was damaged and unusable. Had to swap it out myself.

Michael R. on

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