Truck was not clean and was missing a gas cap upon pickup. Furniture dolly was not included. This was after an earlier pickup where dolly or hand truck were not available and turn signal did not work.Nick H.
Customer Reviews for Backyard Treasures
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.corey A.
Customer did not leave a comment.MARGIE P.
I wish I remembered her name but woman working at this location on 3/11/21 was very nice and helpful!HEATHER E.
Customer did not leave a comment.dimayra R.
Nice people to deal with.james F.
Customer did not leave a comment.Whitney R.
Customer did not leave a comment.John B.
Very friendly the gentleman that rented too me was very professional and nice! I came from another location that couldn't help me and he definitely made the difference between a good and bad experience!TRENTON M.
Customer did not leave a comment.Robert J.
This vehicle was in the most pristine condition I have ever experienced with a rental from U Haul !Thomas B.
This was a last min pick up due to the initial location did not have what I reserved. I had to drive 45 min away from where I should have been to catch this location prior to their closing. The staff at Backyard Treasure was so very nice once I made it to them. The check out transaction was less than 10 min and seamless. I was allowed to leave my car in their parking lot overnight since I had lost my ride due to the location change. Drop off today was smooth and took less than 5 min. I would recommend this UHAUL location to anyone without reservation. THANK YOU AND KEEP UP THE GOOD WORK!!Omotayo I.
I am in retail sales. The lady who assisted me was great. She knew what she was doing and took control of the situation .She is the best. Thank you.Dirk W.
Customer did not leave a comment.AXEL B.
Customer did not leave a comment.Cynthia D.
Customer did not leave a comment.Ronald B.
Customer did not leave a comment.carl S.
Customer did not leave a comment.Adam G.
Nothing moreBenjamin M.
This is a multi-functional place (store, locker, storage, etc). Nice hometown staff.Stephen C.
The lady that helped me was so nice and professional, I told her about the issues that I had and she continuously apologized for the actions and unprofessionalism of the store that I picked the truck up from, she checked the truck and then she apologized for the condition that the truck was in. She immediately put in a work order for the truck and again apologized. She is someone you definitely want representing your company.Loretta C.
It was close to closing time and getting dark. I really did not take notice of the location being clean and inviting. Large lot with plenty of parking and room to maneuver.Eugene F.
Customer did not leave a comment.Vincent H.
Customer did not leave a comment.richard C.
Customer did not leave a comment.James P.
We just returned here--but they were great!Carla E.
Nothing, you all were greatchristy R.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.MELISSA N.
It's not a perfect score because I got charged Saturday mileage rate instead of Sunday/Monday rate. Picked up Saturday night right before closing for 2 days. We moved all Sunday and part of Monday. But they charged us Saturday rate saying it's U-Haul policy. I don't think it's fairThomas S.
Nothing, the associate who helped me was everything customer service should be!Alicia S.
All was goodterry H.
Customer did not leave a comment.Whitney K.
Customer did not leave a comment.Jaquoia C.
Everything was clean and pick process was quick. I will definitely do the online check in again. We had everything inspected and were driving off with the rental truck after only 10 minutes. Thanks Uhaul for the online process. Things were much faster and smoother.Kevin R.
Customer did not leave a comment.shonte D.
Customer did not leave a comment.Rodney H.
Customer did not leave a comment.James L.
Customer did not leave a comment.karen L.
I haven't used Uhaul and take my email off your list!!CHRIS P.
Customer did not leave a comment.DONNA J.
Customer did not leave a comment.TAMMY L.
Customer did not leave a comment.mary G.
The lady that called to verify appointment pick up and helped at the counter was EXCELLENT. she was knowledgeable, instructive, and engaging in the details of our upcoming trip. She was a pleasure to work with and I was honored to make her acquaintance. U-Haul should be thankful for her.Rachael R.
Tell them you refuse to rent a motorcycle trailer to someone cause they'll be denied a pickup truck rental anywhere everywhere to tow your trailer. Instead I got ran around three locations had take trailer back costed me $350 and still had to pay for a days rental fee for less that an hour or so of renting it.. Smhhsdro rent a Box truck.. got jerked around there at locatijntolx they were closed and didn't mention anything bout being able to self check me a truck.. Them got a 15 foot truck instead of a mere 10 footer I needed and wanted.. smhConstantine N.
The drop-off staff were very friendly and efficient. Thx.Helen G.
Customer did not leave a comment.Richard D.
Customer did not leave a comment.Thomas L.
Customer did not leave a comment.Rebecca O.
Customer did not leave a comment.LONNIE F.
No one was available when trailer dropped off. Perhaps because I dropped it when store was closed- maybe due to virus also. This location needs to be added to your drop off listing of locations. A young man called me regarding this transaction and he was absolutely NASTY to me, Discourteous, rude, I reported him because he had no concept of Customer Service. Eventually I spoke to a lady in cyst service and she was awesome!VERNELLE A.
Customer did not leave a comment.annie C.
Customer did not leave a comment.gail P.
Customer did not leave a comment.emmett W.
good job...keep at it...james K.
Barbara was the real treasure at Backyard Treasures. She even came out and physically helped my hitch the trailer. Very nice person and service provider. In and out in 15 minutes. I'll do all my UHaul business from this location.Michael S.
Customer did not leave a comment.Carl C.
Very professional and friendly.Danny H.
I was suppose 2 take truck back with 1/4 Tank of gas. I took it back with 1/2 tank & They charge me for being 7 miles over my Mileage limit. I did not like that.tommy T.
Customer did not leave a comment.Christopher W.
Customer did not leave a comment.Comer J.
Customer did not leave a comment.VERNELLE A.
Customer did not leave a comment.RICHARD D.
Customer did not leave a comment.Jacklyn J.
Customer did not leave a comment.Steve S.
Customer did not leave a comment.myra H.
I was extremely pleased with Mrs Barbara and Stan from backyard treasures I have never needed a uhaul before. Both were very knowledgeable and helpful. If I were to ever need a uhaul vehicle again I would not hesitate to return here. Customer service was excellent. Price was fair. Thank you backyard treasures for an awesome serviceeric W.
Customer did not leave a comment.Valencia S.
No problems. It was raining and the gentleman even came out with an umbrella to meet and greet me. Awesome place.Rhonda O.
Customer did not leave a comment.rodger H.
No issue with rental, all went well.Kraig K.
Totally appropriate vehicle good price clean no issuesrobert M.
Customer did not leave a comment.jeff L.
This is a great location I always get great service. I have used this location for both renting and returning.Jerry H.
The drop off location was "non-existent" the contact number given was clear across clear across the City of Dothan, another location issue. Uhaul, I have used your equipment multiple times and it has been good, yet, it seems the service end/side to your business is lacking regarding pick up and drop off.Darren B.
This was the BEST customer service I have ever received from a rental business! The truck was immaculate and the agent a joy to work with.Marsha L.
Everything was good. Truck I reserved wasn't there so they let me get the next size up for same price. Friendly, knowledgeable, helpful people! Definitely recommend this locationlisa H.
Customer did not leave a comment.Lou U.
The individual I dealt with was excellent and a pleasure to speak with.steve J.
Customer did not leave a comment.STEVE M.
Customer did not leave a comment.RONALD W.
Wrong truck, wrong location, and wrong time. The people at the listed location were nice, apologetic and helpful. The staff at the intended location: 1402 Montgomery Hwy, Dothan AL 36303 were rude, short, condescending, and unhelpful. I have never had such a terrible experience and will never use Uhaul again the staff at that location were some of the rudest, least knowledgeable, and unhelpful people I have ever met. I would not recommend to anyone that they use Uhaul and am utterly amazed that y'all sent me an email the day before and gave me a 26 ft truck that I didn't know how to drive when I reserved a 15 ft truck over a month ago at a different location. When I showed up to the new location at the specified time it was closed. 2331 Ross Clark circle was good though. It was the one on Montgomery Hwy that was the single worst experience I have ever had as a consumer.Kevin D.
Customer did not leave a comment.Willaim R.
Upon pick up of AT trailer multiple tires had large chunks missing from the tread and one of them had about a 10â€ tear in the side wall. Also when loading a vehicle onto the trailer the locking mechanism for the hitch failed and caused the trailer to jump up off of the ball and slam into the back of my tailgate. Very disappointed and will not ever be using or renting from ANY U-Haul service again.james M.
Customer did not leave a comment.David C.
The Backyard is great.Jeffrey P.
This is my second time using this location and they really do a great job!Lynn C.
Barbara was FANTASTIC!!! Wouldn't change a THING!!!! THANK YOU, BARBARA ??leslie D.
Barbara had a bad attitude with me. I told her about it too. I will never rent a trailer from them ever again.lexie G.
Customer did not leave a comment.renee W.
Customer did not leave a comment.Robert D.
Put Jack's on the trailers or have somebody help you hook to it and unhook it's heavyDaniel P.
Customer did not leave a comment.axel B.
Customer did not leave a comment.ALLEN H.
Excellent dealer! Uhaul does not have to do anything to improve this dealer. They are tops!!richard L.
Customer did not leave a comment.Torri G.
Nothing, all was good.Jorge M.