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DAWN M
Customer Reviews for Backyard Treasures
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No issues Positive attitude Always works with you
ANTHONY SGas - read above
ANTHONY SPlenty of room and easy access right on the Circle. This is a great location.
Robert WHer name is coming to mind, but she is the one that handles all the rentals. She was very knowledgeable and made sure I had knowledge of loading, securing, and towing knowledge of the trailer. She definitely was a wealth of knowledge and should be commended on that.
SCOTT HN/ A
susan c⭐️⭐️⭐️⭐️⭐️
Brandy PNo issues or complaints.
Michael MThe app was super cumbersome and laggy. There was information that could have been gotten before I showed up to pickup rental such as the call number of someone else and license photos. While I would recommend U-Haul I would never recommend the app for pickup or drop off. That part was horrible.
Jennifer HThis was not my first time renting a Uhaul from this location. The experience with this location was excellent both times. I would gladly recommend the to all my friends.
DEBRA RThe cab of the U-Haul had food crumbs on the floor and after picking up the truck, I didn’t notice how dirty the inside of the trailer was until after I began loading my furniture. I ended up having to sweet the dirt out of the trailer before loading all of my furniture. My past experience with renting a truck from U-Haul has never been like this. The trailer and cab was always clean when renting from the official U-Haul location.
April RVery nice people. They are use to running U-Haul stuff. Good amount of staff to get you off quickly, as long as you follow U-Haul prompts along the way. I have used them 3x already.
Stephen CMrs. Hannah has great customer service. She is very knowledgeable of her job. Very sweet & very helpful young lady. Mrs. Hannah needs to be promoted if she is not a manager as of yet.
ivette cPlease get Hannah a new computer.. she has really had to struggle sometimes with it so the company should provide her with a new modern computer thank you very much have a lovely day
Pamela AI would like to apologize for my earlier review. I made a error. The people there where very nice
SONIA BKeep up the good work
BENJAMIN MThey meet my expectations .
Komi FDespite only able to use the truck for 3 days with our having to use better card it was not bad .just wish they let the truck extend longer for local
HOWARD BI have delt with this location in the past their uhaul person isn't even there on some days but they schedule pick up anyways and they act all upset when they don't answer the phone
Cortani CFriendly and very courteous
janie hThe trailer had a low tire. I asked them about it and was told it was ok. Turned out to have a nail in it and I had to put air in it twice to get back home.
Ken CThanks for all your help
Priscilla JCheck the Vehicles, I found someone’s license inside under the radio
DILLON ANothing at all; EVERYTHING WAS PERFECT!!!!
Mondre MIt would have been nice to upload driver’s license and driver photo before we got there. The app itself was super slow but that is a U-Haul issue. If you are doing self pickup and return, be prepared for a few minutes to process photos, etc. Backyard Treasures was great!
Candice LThe back of the truck wasn’t cleaned out from the previous renter. I’m not sure if it’s required to be. Otherwise, everything was good.
Melvin RAmazing. I’m and out within 2 minutes. Don’t have to do a thing.
Christina BEverything from setting the reservation to returning the equipment was top notch!
Albert BExcellent service, can't think of any to improve the service. greatly appreciated for your service.
Richard gPersonnel were not on site (dropped before business hours)
Stephen WTrailer was not cleaned out. There was trash inside.
Joe MThey were great.
Paul GThey are great at customer service
Dennis MQuick n easy
Lazaro HVery easy convenient dropoff.
Michael GThe person was fast and friendly.
KAREN PTest the tail lights prior to rental. Drivers side light had no functions. This was not a big deal as I had magnetic lights to put on the vehicle being towed but if not, it would have been a major inconvenience.
James GPick up process took long because the mobile app didn’t work correctly.
Randy TTruck was dirty, but she did explain they had just got it in and apologized for its state.
Joshua WAll was great.
Dennis MYour online presence needs work to improve
LARRY HThis locations apologized for the issues. The parking lot was large and paved. They were efficient and courteous.
James KAppliance dolly was not on truck and was still charged for it.
Elondra B