Customer Reviews for Baer Storage
(U-Haul Neighborhood Dealer)

680 reviews

160 W Progress Dr   West Bend, WI 53095
(1/4 mi East of Hwy P)

(262) 334-1123

Hours

  • Mon–Fri
    9 am–3 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed
Special Operating Hours
  • 6/6/2023: Closed

Services at this Location:

Contact Us

(262) 334-1123

160 W Progress Dr
West Bend, WI 53095
(1/4 mi East of Hwy P)

Services at this Location:

Hours

  • Mon–Fri
    9 am–3 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed
Special Operating Hours
  • 6/6/2023: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very friendly and informative people who kept the rental cleaned, and well maintained. Would absolutely rent U-Hauls here again!

Danae B. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Howard D. 
Rating:
5.0

Customer did not leave a comment.

Colton D. 
Rating:
5.0

I have always had warm friendly

Elaine S. 
Rating:
5.0

Thank you for the very secure and safe storage of my belongings. I appreciate the short term storage and the ease of payment. Thank you !! Kind courteous and locally owned & affordable.

MICHELLE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Z. 
Rating:
5.0

Make the rates clearer online (the rates were better than what was advertised online and it was confusing). What really matters is mileage but the website makes it seem like the amount of hours rented for will affect the price. Ultimately, it's the amount of miles driven.

Elizabeth G. 
Rating:
5.0

The experience was a very smooth trouble free one. Pick up and drop off went very well. I'm sure I will be using this uhaul location again.

Carey S. 
Rating:
4.0

Customer did not leave a comment.

Jeremy S. 
Rating:
5.0

They made everything super easy, get in get out. Very knowledgeable and nice to talk with.

Alex P. 
Rating:
5.0

Easy process from reservation thru return. Friendly and knowledgeable staff. A+

THOMAS R. 
Rating:
5.0

I'll use Baer again if needed.

Michael B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEWART F.  |  Overall Experience 
Rating:
5.0

They were great to work with

Diane S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Greg F. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

Tammy S. 
Rating:
5.0

Very easy to work with - went the extra mile. Great customer service!!!

MARgoret H. 
Rating:
5.0

very good equipment, well maintained. friendly staff. great price

Joseph B. 
Rating:
4.0

Customer did not leave a comment.

Robert K. 
Rating:
4.0

Customer did not leave a comment.

Delores W. 
Rating:
3.0

I did self drop off and it was the only part of this rental that went well!

Shelby V. 
Rating:
5.0

Customer did not leave a comment.

Mike K. 
Rating:
4.0

Customer did not leave a comment.

randy W. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
4.0

Customer did not leave a comment.

sherri W. 
Rating:
5.0

Customer did not leave a comment.

jesse N. 
Rating:
4.0

Did not set up drop off location for address given. I believe it may not be a long distance drop off location option but was not informed of that and the customer service on the phone indicated I could pick up the closed UHaul location to my final destination. Annoyed

Jeffery B. 
Rating:
5.0

N/A.

Timothy E. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
3.0

Customer did not leave a comment.

les V. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Nothing! We were very happy with the service at Baer Storage. Looking forward to use the service again for any of our future transportation needs.

Mike K. 
Rating:
5.0

Customer did not leave a comment.

NATHAN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Extremely courteous and friendly. It's my go to rental facility.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

Kurtis B. 
Rating:
5.0

Excellent service!

Gary S. 
Rating:
4.0

Customer did not leave a comment.

Emily R. 
Rating:
3.0

The gas and brake pedals are way too close to each other. Either the seats need to be able to move further back or the pedals need to not be so far to the right. As a taller person, 6', this was extremely uncomfortable to drive and it ended up screwing up my knee a bit just from driving it.

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
1.0

Don't randomly charge someone $89 for an additional day (especially when the rate is 19.95) when they return the equipment before the allotted time.

Elene C. 
Rating:
5.0

This is a friendly and efficient location to rent from

Michael M. 
Rating:
5.0

Very friendly and understanding and helpful

ROBERT J. 
Rating:
5.0

Truck was in great shape with ramp and everything worked great. Nothing to improve from this location.

Rollin K. 
Rating:
4.0

I made a resurvarion on line. I got email conformation when i got to facility they had no trailer for rent so i went to other location an got lucky they had a trailer. Not happy with your on line system not first time this has happened!!.

Dale S. 
Rating:
5.0

Dropped off when business was not open. Instructions and location were easy to locate and the drop off business had good directions as to what to do if not open. Very easy.

JEFF C. 
Rating:
5.0

Friendly and helpful staff

Scott K. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE B. 
Rating:
5.0

Customer did not leave a comment.

joesph O. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

BRETT B. 
Rating:
5.0

Make sure if you call and talk to someone about moving up your time other parts of your reservation are not changed. I had to call multiple times and it still was not correct in the end. I was over charged for the safe move insurance.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

brenda S. 
Rating:
5.0

To make sure that the gas had been replaced before a charge gets added onto the final bill. But, when I called and explained the matter was resolved.

Cheryl D. 
Rating:
3.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

GENE S. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
4.0

I was double charged for my rental even though I returned it the same night. I contacted customer service but they have not gotten back to me—very disappointed.

Patricia S. 
Rating:
5.0

I have rented twice this summer from Baer Storage and am completely satisfied. I can't think of anything they need to do different

DENNIS H. 
Rating:
5.0

We had no problems so I can't think of any improvements needed. 😀

Robin V. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
4.0

Later hours of operation to accommodate those who work later than 3pm

chad S. 
Rating:
5.0

Customer did not leave a comment.

Gene Z. 
Rating:
5.0

Add more vehicles to your fleet

Bob D. 
Rating:
5.0

Customer did not leave a comment.

DON F. 
Rating:
2.0

Have a designated area for dropping off.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Nothing. Great customer service.

GREG N. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Luke O. 
Rating:
4.0

Staff was very friendly and helpful.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Gregg S. 
Rating:
4.0

Tell customers to not use movers help. Above and beyond movers didn't show up on the day of the move. And demanded cash payment after they were paid by u-haul

Bob D. 
Rating:
5.0

Customer did not leave a comment.

Raul P. 
Rating:
4.0

None at this time.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Very friendly and knowledgeable staff!

angela D. 
Rating:
5.0

Customer service was pleasant and friendly. We did not have to wait.

Jeanne G. 
Rating:
5.0

Customer did not leave a comment.

Gail S. 
Rating:
5.0

Customer did not leave a comment.

DENNIS H. 
Rating:
5.0

Customer did not leave a comment.

RAE L. 
Rating:
3.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

This is a great location with very friendly staff.

CARLA V. 
Rating:
5.0

Customer did not leave a comment.

doug S. 
Rating:
5.0

Always very helpful!!!

Catherine L. 
Rating:
5.0

Customer did not leave a comment.

LISA L. 
Rating:
4.0

Customer did not leave a comment.

Nicholas J. 
Rating:
5.0

owners of location were there..equipment was ready to go and in excellent condition..easy in.,..easy out

James S. 
Rating:
5.0

Check in & out was fast and EZ and great equipment.

Vern H. 
Rating:
5.0

I cannot recommend any changes. The faciity and staff are first-rate, and the entire experience was fantastic

John F. 
Rating:
5.0

Customer did not leave a comment.

Brody S. 
Rating:
5.0

Have hours later than 3pm, chose another uhaul place on my last experience because of later hours, and will use them from now on because of better hours.

Jeff T. 
Rating:
2.0

People every rude. 2nd time we have used this place. Will not again. Amount was more than stated on website.

jakob F. 
Rating:
5.0

Just the best

Robert B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

LISA Z. 
Rating:
4.0

Customer did not leave a comment.

Kim W. 
Rating:
5.0

Customer did not leave a comment.

Angela C. 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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