Customer Reviews for Baer Storage
(U-Haul Neighborhood Dealer)

574 reviews

160 W Progress Dr   West Bend, WI 53095
(1/4 mi East of Hwy P)

(262) 334-1123

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(262) 334-1123

160 W Progress Dr
West Bend, WI 53095
(1/4 mi East of Hwy P)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Staff was courteous, informed, and very helpful

John F. 
Rating:
5.0

Location always answered phone calls to answer tougher questions than answered online before rental. Very polite and respectful. All was on time as promised and easy to rent.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Andrea L. 
Rating:
5.0

Everything went smoothly.

Michael K. 
Rating:
5.0

I used 'remote pick up' because the location was closed at my requested, scheduled pick up time. It was a bit challenging for me however, calling the listed number when I was ready to give up proved to be extremely beneficial. The gentlemen I spoke with was incredibly knowledgeable, helpful, friendly and patient and took the time to walk me through every step to make certain I was able to accomplish what I was there to do. Kudos to him!!!

Laurel G. 
Rating:
5.0

Customer did not leave a comment.

Nicole N. 
Rating:
5.0

Customer did not leave a comment.

Kathleen R. 
Rating:
5.0

Quick and Easy pick up and drop off. No issues.

Tina S. 
Rating:
5.0

Great service!!

Catherine L. 
Rating:
5.0

Rick was very nice

Michael M. 
Rating:
5.0

Customer did not leave a comment.

don C. 
Rating:
5.0

Customer did not leave a comment.

catherine L. 
Rating:
5.0

All went well. No improvements needed.

JERI W. 
Rating:
5.0

Customer did not leave a comment.

tomas L. 
Rating:
5.0

Customer did not leave a comment.

Buck R. 
Rating:
5.0

Everyone at Baer Storage was very helpful. Very easy to work with.

Eric P H. 
Rating:
5.0

Customer did not leave a comment.

Elisabeth T. 
Rating:
4.0

Get a more reliable website when a customer has to return the vehicle after hours. After repeated attempts and verifying my phone was set to do so, it was unable to confirm my location where the truck was returned. Very frustrating, and was concerned I would be charged $20 extra for a convenience fee since I wasn't able to complete the process online through no fault of my own.

christain P. 
Rating:
5.0

App was lousy. Location service didn't work to check the vehicle back in

Patrick P. 
Rating:
3.0

Customer did not leave a comment.

Michael Q. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Customer did not leave a comment.

Lisa B. 
Rating:
4.0

Kinda cluttered but we found a place to back the truck into by the other trucks in the yard.

Alexander C. 
Rating:
5.0

The mobile app check in was not user friendly it kept asking for my phone number and telling me it was invalid make that easier and everything will go smoother

Kara F. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Excellent customer service!!!!

Wayne J. 
Rating:
5.0

Customer did not leave a comment.

Deb S. 
Rating:
5.0

Great transaction. Everything was easy to use. Clean truck. Service was friendly and professional. Highly recommend.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
4.0

Customer did not leave a comment.

CURT P. 
Rating:
5.0

Customer did not leave a comment.

Gary V. 
Rating:
5.0

very good would use this place again

ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

JANE W. 
Rating:
5.0

Customer did not leave a comment.

ALLISON G. 
Rating:
5.0

Customer did not leave a comment.

PAULA C. 
Rating:
5.0

Customer did not leave a comment.

NANCY R. 
Rating:
3.0

Customer did not leave a comment.

fredrick K. 
Rating:
5.0

Nothing, the vehicle was in good working order.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

Liesl S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT R. 
Rating:
5.0

Nothing to improve.. however, the fact that I received a call from the pick up location to go over the process to pick up my truck on Sunday using the phone app was amazing. She took her time to explain the process and sent me a video.. GREAT CUSTOMER SERVICE

Armando M. 
Rating:
5.0

Customer did not leave a comment.

jack T. 
Rating:
5.0

Customer did not leave a comment.

GARY R. 
Rating:
5.0

Nothing. Service was excellent

BRUCE K. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline J. 
Rating:
5.0

Just want to mention that the engine on the uhaul did start to surge quite often when idling. Thought it was going to stall on me. The steering also felt like it was binding when making maneuvers in the parking lot. May need to have this one looked at. Just a heads up. Thank you.

Marc M. 
Rating:
5.0

I am not accustomed to driving a large truck so I felt bad that I could not back into the parking spot that I had taken it from. I just did not feel confident I could do it because the spacing is so tight. I was not trying to be difficult - I just did not want to hit anything. Otherwise, the attendant was helpful, spot on with her actual estimate for the miles I would drive. A smooth experience - except for the heavy lifting.

ROBERT F. 
Rating:
4.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Love it thank you for your help

IESHA P. 
Rating:
3.0

I'll drive the extra 1/2 hr to go somewhere else. Where there are nice people.

GREGORY R. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
1.0

Unexplained $20 charge after dropping van off. Filled the van with gas before dropping off, only thing i moved was a mattress and box-spring from my bedroom at my other house, so i know there was nothing to be cleaned. so the 50 dollars i planned on spending came out to around 90 after everything. i understand refilling the gas, but this hidden 20 dollar charge on my card after the fact is complete bs.

BRENDAN K. 
Rating:
5.0

If I ever needed a U-Haul again or even storage I would go to Baer Storage DEFINITELY!!! My overall experience with both places was great!!! I would highly recommend both!!!

Renee H. 
Rating:
4.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

ALLEN T. 
Rating:
4.0

The issuer of equipment was good..but the U-Haul system put me through 3 pick up spots and then 2 delivery spots (requested a storage facility and was assigned a non storage facility. The resulting delay was expensive).. Aside from the logistics, the rest was very good.

Bill H. 
Rating:
5.0

Was so quick and easy to pick up and then return the vehicle. Great staff, friendly, helpful and courteous!

DON H. 
Rating:
4.0

Customer did not leave a comment.

herbert S. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
3.0

Customer did not leave a comment.

KELLY C. 
Rating:
5.0

Customer did not leave a comment.

KEITH O. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

I'm very pleased with everything. Thank you.

STEVEN F. 
Rating:
3.0

.

JASON G. 
Rating:
5.0

Customer did not leave a comment.

HOWARD C. 
Rating:
5.0

Nothing! Everything was perfect with the experience and the staff

Nathan G. 
Rating:
5.0

Quick/easy/clean

KYLE O. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
3.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

ISAAC P. 
Rating:
3.0

The people at this location are not very friendly and acted a little put-out when I asked them to check the truck mileage and gas before I left and get a receipt.

ELIZABETH W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER F. 
Rating:
5.0

Customer did not leave a comment.

Ron S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY O. 
Rating:
5.0

I was not able to check truck back in online requiring my location so that function did not work at all

PATRICK M. 
Rating:
3.0

I like the after hours drop off procedure.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

NANCY J. 
Rating:
5.0

Friendly and quick.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH S. 
Rating:
5.0

Customer did not leave a comment.

Sean W. 
Rating:
5.0

The dolly got in the way towards the end of the move and I would've rather not had it there at all.

DANIEL S. 
Rating:
1.0

Customer did not leave a comment.

Zahoor A. 
Rating:
4.0

Customer did not leave a comment.

Erin J. 
Rating:
5.0

Customer did not leave a comment.

ANDREAS B. 
Rating:
5.0

Customer service was lacking on online pick-up.

BETH K. 
Rating:
5.0

Very friendly and helpful staff. Will use this location again.

HEIDI K. 
Rating:
5.0

Could not have had a better experience!

Ralph W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

LOUIS A. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS E. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN E. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL K. 
Rating:
4.0

Customer did not leave a comment.

SCOTT G. 
Rating:
5.0

All was good. Very good customer service.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Very nice receptionists. Excellent service

STEVEN L. 
No reviews have been submitted for this location.

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