Staff was courteous, informed, and very helpful
John F.
Customer Reviews for Baer Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location always answered phone calls to answer tougher questions than answered online before rental. Very polite and respectful. All was on time as promised and easy to rent.
Jason M.Everything went smoothly.
Michael K.I used 'remote pick up' because the location was closed at my requested, scheduled pick up time. It was a bit challenging for me however, calling the listed number when I was ready to give up proved to be extremely beneficial. The gentlemen I spoke with was incredibly knowledgeable, helpful, friendly and patient and took the time to walk me through every step to make certain I was able to accomplish what I was there to do. Kudos to him!!!
Laurel G.Quick and Easy pick up and drop off. No issues.
Tina S.Great service!!
Catherine L.Rick was very nice
Michael M.All went well. No improvements needed.
JERI W.Everyone at Baer Storage was very helpful. Very easy to work with.
Eric P H.Get a more reliable website when a customer has to return the vehicle after hours. After repeated attempts and verifying my phone was set to do so, it was unable to confirm my location where the truck was returned. Very frustrating, and was concerned I would be charged $20 extra for a convenience fee since I wasn't able to complete the process online through no fault of my own.
christain P.App was lousy. Location service didn't work to check the vehicle back in
Patrick P.Kinda cluttered but we found a place to back the truck into by the other trucks in the yard.
Alexander C.The mobile app check in was not user friendly it kept asking for my phone number and telling me it was invalid make that easier and everything will go smoother
Kara F.Excellent customer service!!!!
Wayne J.Great transaction. Everything was easy to use. Clean truck. Service was friendly and professional. Highly recommend.
Jason M.very good would use this place again
ANTHONY W.Nothing, the vehicle was in good working order.
RICHARD G.Nothing to improve.. however, the fact that I received a call from the pick up location to go over the process to pick up my truck on Sunday using the phone app was amazing. She took her time to explain the process and sent me a video.. GREAT CUSTOMER SERVICE
Armando M.Nothing. Service was excellent
BRUCE K.Just want to mention that the engine on the uhaul did start to surge quite often when idling. Thought it was going to stall on me. The steering also felt like it was binding when making maneuvers in the parking lot. May need to have this one looked at. Just a heads up. Thank you.
Marc M.I am not accustomed to driving a large truck so I felt bad that I could not back into the parking spot that I had taken it from. I just did not feel confident I could do it because the spacing is so tight. I was not trying to be difficult - I just did not want to hit anything. Otherwise, the attendant was helpful, spot on with her actual estimate for the miles I would drive. A smooth experience - except for the heavy lifting.
ROBERT F.Love it thank you for your help
IESHA P.I'll drive the extra 1/2 hr to go somewhere else. Where there are nice people.
GREGORY R.Unexplained $20 charge after dropping van off. Filled the van with gas before dropping off, only thing i moved was a mattress and box-spring from my bedroom at my other house, so i know there was nothing to be cleaned. so the 50 dollars i planned on spending came out to around 90 after everything. i understand refilling the gas, but this hidden 20 dollar charge on my card after the fact is complete bs.
BRENDAN K.If I ever needed a U-Haul again or even storage I would go to Baer Storage DEFINITELY!!! My overall experience with both places was great!!! I would highly recommend both!!!
Renee H.The issuer of equipment was good..but the U-Haul system put me through 3 pick up spots and then 2 delivery spots (requested a storage facility and was assigned a non storage facility. The resulting delay was expensive).. Aside from the logistics, the rest was very good.
Bill H.Was so quick and easy to pick up and then return the vehicle. Great staff, friendly, helpful and courteous!
DON H.I'm very pleased with everything. Thank you.
STEVEN F..
JASON G.Nothing! Everything was perfect with the experience and the staff
Nathan G.Quick/easy/clean
KYLE O.The people at this location are not very friendly and acted a little put-out when I asked them to check the truck mileage and gas before I left and get a receipt.
ELIZABETH W.I was not able to check truck back in online requiring my location so that function did not work at all
PATRICK M.I like the after hours drop off procedure.
Terry H.Friendly and quick.
Mark W.The dolly got in the way towards the end of the move and I would've rather not had it there at all.
DANIEL S.Customer service was lacking on online pick-up.
BETH K.Very friendly and helpful staff. Will use this location again.
HEIDI K.Could not have had a better experience!
Ralph W.All was good. Very good customer service.
Matthew W.Very nice receptionists. Excellent service
STEVEN L.