Customer Reviews for Bagley Gulf
(U-Haul Neighborhood Dealer)

Rating:

1.0

I was double charged by your agent for some 9f the features I've already prepaid for through the app before actually going to the location to pick up the truck. Never again will I recommend going through uhaul etc. It shouldn't have costed as much as it had.

Rating:

5.0

Great customer service. They kept the same rate for the bigger truck when I was not sure if I could be back for the next truck rental time for the one I originally booked. Very helpful and friendly.

Rating:

1.0

I paid a lot more money than the U-Haul I did 2 days prior to this one, I honestly think I should get part of it refunded

Rating:

1.0

The truck drove poorly and smelled. Steering was very loose. This location is not good. All I moved was a small amount of furniture and did not dirty it at all. Girl at counter made me sweep back for small amount of dirt that must have been there before me. Truck smelled like cigarettes and back cat urine. Not sure if I can rent from U-Haul again after experience.

Rating:

5.0

The customer experience was wonderful in picking up and returning the truck. I just did not like the fact that we had to take the pictures of the trucks ourselves. That is a bit strange and not really something one wants to do to slow them down on moving day.

Rating:

5.0

Friendly and organized.

Rating:

4.0

Return took awhile, but there was one rental and one return in front of me. The staff was wonderful and made the process easy.

Rating:

2.0

Truck was not the safest to drive

Rating:

5.0

People were nice but It took too long just waiting to check in to pick up the rental. Two rentals ahead of me and it took somewhere between 45 to 60 minutes to pick up my rental. We booked online and provided driver’s ID ahead of time and it didn’t seem to move the process along any faster.

Rating:

5.0

I had to sweep the back but it has insulation in there before I got the truck.

Rating:

5.0

Tony is great to work with

Rating:

2.0

I had to drive over the curb the get my uhaul out. It was completely blocked in. The app didnt tell me where the black box with the key was.

Rating:

5.0

Was easy peasy! Highly recommend

Rating:

5.0

Original pickup location was Columbia Marathon in Columbia Station, OH but they were not open at the contracted time for pickup. After talking to Uhauls great customer care team the Bagley Golf location did an excellent job providing service & equipment!

Rating:

3.0

Originally I had my reservation for the Columbia Station location. However, I showed up and nobody was there, the doors were all locked and lights were off even though the store was supposed to be open. I called multiple times and nobody answered so I had to switch my reservation to the Bagley Road location which was further away but luckily had the size truck I needed. I would recommend Bagley Road but WOULD NOT recommend Columbia Station.

Rating:

5.0

The girl running this very busy location was so pleasant, patient and helpful

Rating:

5.0

It is a Marathon gas station now, not Gulf. I'm glad I picked this location. Staff was knowledgeable, helpful, organized, AND courteous, a rare combo compared to other U-Haul dealers. (Or anyone for that matter?) The small convenience store was well-organized which gave another sign that they had their stuff together. Definitely super convenient to have the pumps right there to fill up upon drop-off. Nice to make one stop at the end of a long hard day of moving instead of two. Only knock on that is that the fuel prices reflect this convenience, but oh well. My only negative is that the engine and transmission in my truck drove as if it was about ready to give out, and that's even on an empty truck, after idling it for several minutes (not a cold engine), and driving it quite gently. That's a knock on U-Haul itself which continues to desperately need upgrades to their fleet (not my first time receiving a U-Haul truck of questionable quality), and not a knock on this particular location.

Rating:

3.0

It’s a gas station so its convenient to fill the truck up at drop off.

Rating:

4.0

The women checking me in and out could be more people friendly. Business wise everything was as it should be.

Rating:

1.0

The manager was rude she never told me I had to have rental insurance on the van and charged me for it and when I asked she said it was mandatory And she was just very rude

Rating:

4.0

I was looking for a4x6 but there was not one in the Cleveland are so I had to get a 6x12 and pay extra for it Not fair to the consumer at all. Not this location’s fault uhauls fault for lack of resources. They should take this in to consideration when charging. Not the independent distributor

Rating:

4.0

None

Rating:

3.0

You need to fix your breakdown policy. It's crazy that you have customers taking different pictures or anything before going forward with sending someone to fix the truck especially when the weather is 5 degrees outside. If my wife rented a truck and it broke down I would be pissed if she had to jump hoops to get someone out to fix it. I told the person on the I wasn't taking any pictures it's 5 degrees outside and said if I was woman what would happen and they said we would explain to her how to open hood and what we need. I'm sorry that because of cell phones you folks think they are part of renting your trucks. I told you the truck is broke down and the address it's at and my name and truck # is all you should need to get me service. People are already aggravated having to move and rent the truck we don't need more aggravation if the truck breaks down. This type of customer care didn't exist before cell phones and shouldn't apply today. Could you imagine if it was an Executive from U-hauls wife or daughter that broke down and had to go thru what I did and get pissed just to get someone outto fix the vehicle they had rented. I bet their wife would have a fit. But they make enough money to pay someone than have to use their own equipment.

Rating:

5.0

Awesome experience, friendly staff, nicest truck I’ve ever rented!

Rating:

2.0

1. Associate couldnt get into the system to get me checked in. Had to wait for someone to arrive that could help. Eventually associate figured out how to access the system. 2. I should have gotten credit back for unused gasoline that was charged up front. When I asked associate why my final bill wasnt less, I was told it would all balance out on credit card. WELL, it didnt. Associate just didnt know what she was doing and it was easier to say credit card would adjust.

Rating:

2.0

Van smelled of stale cigarettes. No parking was available at location, was told I had to park next door at fiveguys. If my booking is ever changed to this location again I will just take my business elsewhere.

Rating:

5.0

Scheduled to rent a U-Haul truck from another location but when I arrived at that pickup location, the business was closed. Called U-Haul support and they were very helpful and transferred my reservation to another nearby pickup location.

Rating:

3.0

I would never come back to this uhual place more would I ever rent another uhual again there was no communication they told me they called me but up until I came to return the truck after them threatening to call and report the truck stolen did I receive any phone calls I got a few emails the one time I did call up there was to see about getting a extension on my lease they told me to do it over the phone it did not allow me to do that then I requested roadside side assistance they never showed up I had to pay out of my pocket to fixs the van and they still tried to make me put to be some thug . definitely will not be getting another uhual the crazy part is this is the first time using it and never again .

Rating:

5.0

This was the 2nd time I rented a truck from this location. & couldn't be happier with the efficiency in getting me in & out. Once again, the girl who helped me, Sam absolutely knew her stuff

Rating:

3.0

Left speaker doesn’t work. Driver’s seat has a lean to the left and the headlights are not angled properly making it difficult to drive at night on roads that are without street lights.

Rating:

5.0

Nothing to change or add. Only one problem tho. Being able to do the return process after store hours with your provided link. Other than that it’s Great service!💕

Rating:

5.0

The girl at the counter Sam, was very knowledgeable & efficient. She had me in & out.

Rating:

5.0

Easy transaction, wonderful customer service and they were flexible with us going over the time that we booked. Definitely recommend them!!

Rating:

5.0

Thank you for a simple and fast check in and out process!

Rating:

3.0

Upon arrival, I was given the impression they did not want me to drop off the rental at their location, and even the description of the "car dolly" seemed to be confusing to them. By the end of the return process their attitude seemed better, however, it took away from the customer service service experience. I would use this location again due to the location being close by. The businesses location was ideal for my needs, however, it did not come up as an option with the search for available drop off points??? The options listed were much further away. WHY IS THIS? The way I discovered the location's existence was in a separate google maps search.

Rating:

5.0

I'd rent here again.

Rating:

5.0

Great service, and pickup was easy. The app was a little slow in loading but the CS on site was extremely helpful. We have rented before but the app and customer service is soo much better than it used to be... Kudos!!

Rating:

1.0

When i turn the tailor in, the employee works that shift was very rude. The lady was short white lady. I will never go back to this location and will not recommend any of my friend. You guys should take care of this situation.

Rating:

5.0

Staff was friendly and accommodating. Had the equipment ready for quick pick up and drop off

Rating:

5.0

Easy and friendly to work with.

Rating:

5.0

Always able to get the unit I want. Quick fast in person service. Love the web site to set things up. The staff are always straight and too the point in a frendly manor

Rating:

5.0

The young woman that I dealt with had purple hair, my FAVORITE color by the way so it looked FABULOUS, but my point is, she needs to be promoted to management if she hasn't already. I have been a convenience store General Manager for many years and she had the best customer service skills I've seen in a while. Very positive and memorable experience. Will definitely do business with that location again

Rating:

5.0

Customer oriented team at this location, and I have always received clean good operating trucks from this location. Be safe and see you next time.

Rating:

4.0

There was a dirty carpet in the back of the trailer when I picked it up that I had to dispose of when I opened it at my loading point. Better management to ensure trailer is clean is necessary.

Rating:

5.0

The young lady that was working was by herself. However, she was a very hard worker and very efficient. Probably my easiest uhaul experience because of her. Give her a raise or a partner to help run the station on a holiday weekend!!! I will be back.

Rating:

5.0

Both the people who checked me in, and the girl who checked me out were super nice! Such a smooth process overall.

Rating:

5.0

Helped me with information I needed and was friendly and did their job with good spirits.

Rating:

1.0

Truck was full of spider webs and dirty. Attendant was rude and argumentative when asking questions.

Rating:

5.0

Great help from the attenddent nice guy

Rating:

1.0

It was so difficult to even find the facility. I live about 2 miles away and drove around and around trying to find it. I had even used that gas station before and never noticed the small UHaul sign. The manager, at least he seemed to be the person in charge, was not friendly or helpful whatsoever. If the cost for renting a truck here was very high, I would never return.

Rating:

5.0

Staff was pleasant and helpful. The entire transaction, from picking up to dropping off, was made simple.

Rating:

5.0

My experience with the app was horrible. I had major issues and delays with both check in and check out. Chat was unhelpful, and wait times to call were too long. It is only because of the in-person help at this location that I’ll use uhaul again.

Rating:

3.0

When I checked my email with the final charges I saw a $15 charge I was not told about when I reserved the van nor when I picked it up. When I called the store they said it’s mandatory on all van rentals. That’s deceptive practices. Why am I learning about this policy AFTER Amy card is charged and never told about it?

Rating:

3.0

The gentleman working this location was amazing. He was by himself but waa very polite and patient

Rating:

2.0

The reason why is when I place my order for the truck as it was not placed correctly.