The vehicle was ready to go and clean. It was perfect for the job we needed to do that day. The only comment I have is that the driver's side windshield wiper needs to be replaced. The wiper blade has come loose from the wiper arm on one side and at times the wiper blade flips off the arm on that side and becomes ineffective. I had meant to mention it to the franchise operator, but I forgot.
Abraham B.
Customer Reviews for Bait Casters
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service Friendly staff
David S.I WAS AMAZED BY THE TRUCK TRACTION IT DROVE SO SO SMOOTH. I WORRIED BEFORE I DROVE IT, I WAS WONDERING IF IT'S GOING TO BE CHOKING BY THE WIND, BUT NO IT DROVE ALMOST LIKE MY "LEXUS" CAR!!!! very great mechanical technicians well done!!! GOD BLESS YOU ALL AND FAR AWAY FROM THIS STUPID CORONAVIRUS. EVEN THE COW DISEASE DIDN'T AFFECTED THE COWS LIKE THIS WAY. PEOPLE DYING LIKE FISH VERY MUCH, LIKE THE TINIEST THING. I NEED TO EMPTY MY HEART.
Heather A.Did not inform me correctly about the gas meter. I over paid . I reported the incident to customers service.
Sergio C.Make sure they have everything ready for 24/7 pick up. Waited 2 hours for someone to come help with lock. Customer service was terrible.
Ethan W.Trailer worked well and was more than sturdy enough for our needs.
Adina W.I had scheduled my pickup outside of regular hours (8:30am) because I had the elevator in my building booked from 9am-12pm. The truck was not returned on time so my reservation was pushed to 10am. This left me with only an hour to move before my elevator reservation ended. The check in process was complicated and the website is terrible.
Kevin A.I was very pleased with the service at Bait Casters. The agent was impressively professional, competent and polite. It was a pleasure doing business with him. The 10" Cargo Van was clean inside. It had a U.S. licence plate on the back - the speedometer was in miles and kms, but the miles were prominent on the display, making it difficult to see the kms to adjust speed. Also, the van did not have a rear-end ramp which I guess is standard for that size. It would have been helpful to know that during the reservation process. However because of the service I received, I would recommend this location to my friends for truck or trailer rental.
Ron D.How come you need credit card to rent a 9 ft cargo van, but a big truck you only need debit card.This doesn't even sound right.
Frank L.The cab says it seats 3 people but the centre seat belt was broken. The tow/haul feature came on every time we started the truck and we had to remember to switch it off every time. I refilled the gas tank to be 3/4 full as it was when I got the truck but I got a fuel charge because there was no way for me to know by the gage that it was actually at 5/8 it looked like I had put enough fuel in and that makes me feel like I am being ripped off. The only positive comment I have is that the truck was clean.
Karen M.They were friendly but it took forever. I was told there would be someone to show how to load a car on the doly but she didn't know and was alone at the store. I also didn't get the packing blankets I paid for.
Andrew H.The pads I ordered days before were not available at time of pick up.
PAUL M.Check out was very slow .... not the attendant's fault. The process is very clumsy. Very nice lady but clumsy. We should be able to drop the keys and leave and all of the checks can be done later when they have time.
Robert G.Friendly service
Laura P.Bait Casters are great as far of their hours, being helpful, and friendliness but their yard is an accident waiting to happen in the winter in that it's all ice and sloped towards the store. They need to put down some grit, gravel, or spread some sand to stop a customer from falling and/or a vehicle and trailer sliding in to other vehicles or the store. As for the equipment, the ratchets on the tie-down straps on the front of the car transport I rented were corroded and I had issues to even get them to start moving to use them. Unfortunately where I picked up the car I didn't have any penetrating oil to spray them down with which would have got them moving more easily again.
Grant H.Its always complicated and really long to deal with this location. The employees are always confused also
Jessica G.Great Place, friendly and very customer oriented.
James B.Nothing really.. but very impressed with the fact that the truck was warmed up and cleared of snow .
winston C.Your app does not work. I needed human intervention. I have tried multiple times on multiple different reservations and I am not able to upload my photo. Maybe it has to do with my device? (Huawei Mate20)
Jesse P.Maybe cross train more staff on the UHaul rental software and process to speed things up, otherwise 5 star service.
Jason R.The website booking was tough to get through, but the Bait Shop was awesome for pick up and return.
David W. S.This is not a shot at the location but the UHAUL service. Its a shame that every time, EVERY TIME, I or someone I know books Uhaul there is something wrong with pickup. EVERYTIME. There are two guarantees in life, you will die and uhaul will mess up your booking. I booked this Uhaul over a month out from pickup date. Two days before I am told that I cannot get a truck until 4pm on the Saturday. I need it at 7am when the movers are booked for! Now I have to go to Carleton place on a Friday night to get it. Yes I was given extra kms and days to do this, but how do you not have proper inventory management to know this more in advance. I wouldnt complain if this was the only time, but this happens ALL THE TIME. Please get a better booking system without adding extra stress to an already stressful situation.
Michael O.Things went as planned.
Neil G.Was supposed to pick up at 9am but there was a tire problem that was not fixed until 10:30. When I checked for cleanliness I did not notice that the inside of the overhead door was covered with grease and oil that marked some of our furniture. You need to do a better job of maintenance and cleaning.
Gregory B.Very clean new van. Excellent service.
Ian T.The service rep was extremely helpful getting the vehicle that I wanted - very courteous and efficient. I am totally satisfied with the service.
Todd I.I can not for the life of me see how the price to rent a van shows the store 1100 ish for the month . the go rent and its over $1500 with over 4000 miles / kms but I only used less than half the mileage and still got stung for over $ 1500 and I supplied my insurance's. now April was a delight to work with in every way great service thanks April
Robert P.truck had many defects - 3 times over 24 hours I had trouble putting it into gear. There is something wrong with the transmission. The radio didn't work which is no big deal. The real issue was the wiper and windshield wash didn't work. We ran into rain on the way home to Pembroke and it was very dangerous as wipers refused to work. I mentioned it to the lady when I dropped of the truck. She came back and said she managed to get the wipers to work. I'm just glad we didn't get into an accident.
JOHN P.Great service all around!
Janis D.Everyone I dealt with at this location was very friendly and helpful.
Lynn M.Trailer was very dirty inside when I got it home and I had to clean it out
KEVIN H.The truck was quite a rough ride compared to other trucks I've rented in the past. The first truck that was assigned to me did not start. The sales person was very efficient and made a quick switch for the truck I ended up with. I believe the initial truck was probably in much better condition.
Lorraine P.I was 10 mins late after they closed to drop off the truck and key, and the key didn't fit in the mailbox to drop off, so then had to drop the key off in the morning, only to be ushered to do so since there's "supposedly" only one key to the truck. And then was charged $20.00 for an after hours service fee. Not very impressed...
Caterina L.The vehicle ran like a bucking horse, it was Jerking for most of the ride.
MICHEL G L.The clerks were helpful and curious.
DEBORAH B.The service here is always great and fast. Its very convenient for me.
Fergus N.the service was quick, efficient, and personable. the equipment was in good working order.
Craig R.We found the staff very helpful & knowledgeable. Our rental experience was seamless. We would definitely recommend them to our friends.
Laura H.There was gravel left in the trailer from the previous renter. But service at the store was amazing.
Jeremy H.The ground at the entrance is extremely bumpy - needs to be leveled out. Driving a truck over that wasn't fun.
Karl L.Those huge potholes (at lest 10 of them) entering the place. They are enormous, deep and wide. If they don't wreck a customers suspension they will surely wreck the suspension of the U-Haul equipment.
David C.Dennis Larose is not the account holder. There was a mistake at McNamee storage and I cant even log into my online account. The account should be in Rhella or Rober Loos. We have no idea who this dennis is. If my account os not deleted, I will start cancelling his orders
dennis L.Nothing. Excellent and friendly service
Bruce S.Excellent service and friendly staff - the only negative is that the driveway entrance needs regrading to eliminate the large pot holes.
Sidney W.Vehicle was very clean. Location is convenient for pick up and drop off.
Douglas M.The gentleman that served us was fantastic and explained everything very well. Very pleasant experience.
Estella K.very friendly and fast service. One of the better experiences I have had at a Uhaul location.
Fergus N.Don't book with uhaul.
Corinne K.Excellent service as always!!ðŸ˜
Marc S.I filled gas to half a bar as i picked it up and i filled it qith 50 dollers and she said i have to pay 16 $ extra, and driving back and forth 38 min away from ottawa to carleton place. So basically i just paid for the millage driving to pick up and drop the truck. Its too expensive and i will not recommend it for my friends for that the service of the perso was not helpful
Fadi A.Bait Castors is excellent and convenient for UHaul rentals.
Jason R.Left tire pressure was extremely low. Only 10 psi when I picked it up. May have a slow leak
John V.I can't believe a duel Axel trailer doesn't come with a tongue jack. Get the truck I rented off the road or repaired. I don't know how much extra in fuel it cost me but sputtering/missing up just about every hill was brutal. I kept praying it would make it to our destination.
Kent H.Great staff, they know how to "U-haul"...best service ever from a uhaul place !
Vincent J.Everyone is very friendly, willing to help and answer all the questions we had. Keep up the great work !!
sylvie D.Thank you!
Gilles T.one of the ramps would not lock we told them when we returned it so it could be checked before rented again, overall went well
Robert W.Super easy and fast check in and out. Lots of trucks available. Made call week before instead of using online and woman was friendly and helpful with truck recommendation.
John M.I rented a 26' truck. The only one on site had the keys locked inside. It would be appropriate to ensure that trucks for rental are ready BEFORE the client arrives to pick it up. Further, when I was obligated to accept a 20' truck in lieu, there was no discount. My move was far more stressful because of this lack of preparation and I received no compensation for the problem.
Andrew B.Great service as always
Scott P.