Customer Reviews for Bait Casters
(U-Haul Neighborhood Dealer)

794 reviews

7811 Hwy 15 RR 2   Carleton Place, ON K7C3P2

(613) 434-2806

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: 9 am - 8 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 5 pm
Special Operating Hours
  • 5/24/2022 - 5/27/2022: Closed

Services at this Location:

Contact Us

(613) 434-2806

7811 Hwy 15 RR 2
Carleton Place, ON K7C3P2

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: 9 am - 8 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 5 pm
Special Operating Hours
  • 5/24/2022 - 5/27/2022: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer parking signage to leave vehicles needs to be improved Note : the mobile app check on process was NOT a good experience. Not related to location just the process

Piers W. 
Rating:
5.0

Customer did not leave a comment.

Gordon S. 
Rating:
4.0

Answer phones when location is open

CATHY D. 
Rating:
2.0

The vehicle was filthy. Seats covered in hay? soft drink spray on windshield, dash and cup holders. Traction contraol, ABS and another warning light flashing. I arrived half hour early to get paperwork done and truck wasn't there. so not only waited for a dirty truck, but another 15 minutes to do paperwork.

Johanne M. 
Rating:
5.0

Nothing she was fantastic

Kevin G. 
Rating:
4.0

Customer did not leave a comment.

Shane C. 
Rating:
3.0

we rented the truck from Jackson motors on HWY 29 in Brockville. on the day of pick up. we were coming from Hamilton early when we got almost to Brockville, we phoned JACKSON MOTORS to LET THEM KNOW we were coming and only then we found out the truck was not in Brockville but in Carleton. i had hired 2 men it took us an extra 2 hours to get back to HAMILTON.. i am sorry i dealt with UHAUL.

PIERRE-YVES P. 
Rating:
5.0

The pickup location was great. The representative there was super helpful to us. The thing which we did not appreciate was that one of the tail-lights on the trailer was out, something we did not find out until later on. It made driving fairly complicated as we were doing a lot of highway travel.

Caleb S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

People were great!

Dan T. 
Rating:
5.0

Great place.

MICHAEL M. 
Rating:
5.0

Everything was great and the staff was very friendly

Lisa A. 
Rating:
5.0

Extremely friendly and helpful.

Campbell T. 
Rating:
1.0

Your whole online pickup system was an absolute nightmare. And your phone call customer support was the opposite of helpful and quite honestly condescending.

Adam M. 
Rating:
2.0

The trailer was undersized on my opinion even though the site said it was not. It had a flat tire when I picked it up and there was no way for the dealer to repair it. They suggested I go to the nearest garage for air and that it might be a slow leak, it was not. After contacting roadside assistance, four hours after picking up the trailer I got on my way. Not acceptable

Herb S. 
Rating:
3.0

The van did the job as needed but it was covered in mud/dirt and not cleaned on the inside.

christopher C. 
Rating:
5.0

Customer did not leave a comment.

Alec S. 
Rating:
5.0

Customer did not leave a comment.

Sebastien G. 
Rating:
5.0

Customer did not leave a comment.

Marcel B. 
Rating:
5.0

I mage my reservation online. Everything was ready at my arrival. The truck was clean and smell good. The drop out was easy and quick. I'm a regular customer with U-Haul but it was my first experience at this place and they are the best by far.

Pierre G. 
Rating:
4.0

Tire tread was low and traction wasn't the best.

Allan B. 
Rating:
5.0

You do a great job thank you

Jeff R. 
Rating:
4.0

The hours are a little short. The trailer reserved for us had an equipment problem but they quickly switched us to another and all was well. Entering the same information twice (once when reserving and once when picking the trailer up) is inefficient. The staff are super friendly and helpful.

Vaughn C. 
Rating:
5.0

Customer did not leave a comment.

Natasha P. 
Rating:
5.0

Excellent experience. Fast pickup and drop off with good equipment and friendly staff.

Greg S. 
Rating:
3.0

If we are in Canada we should be charged by the kilometre not sometimes by kilometre and sometimes by mile. Had I known I was going to be charged by the mile not kilometre, I would have rented elsewhere. I had rented from a different location earlier the same week for a 15 foot and I paid by the kilometre and so it was cheaper than renting a10 foot where I was charged by the mile

DeborahG M. 
Rating:
5.0

Customer did not leave a comment.

Denis P. 
Rating:
5.0

Staff there (Michelle, my namesake!) was very friendly and helpful when I had general questions about uhaul. The only way they could've made my move more seamless, was to actually do the move itself for me haha! Thanks for your great customer service.

Michelle M. 
Rating:
5.0

It's all good.

Eric A. 
Rating:
4.0

Customer did not leave a comment.

Mark Y. 
Rating:
5.0

Ok The 10' cube i rented wasn't exactly clean inside the cabin.. but its the middle of February and am not expecting spotless as per our winter.. But Very friendly professional staff at the mentioned location ;)

winston C. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Vehicle was in excellent working condition.

Alan S. 
Rating:
5.0

this place was the best location i ever used to rent a u haul. they were there in person and you can talk to them in person rather than over a computer. I would definitely recommend them to anyone.

Pat M. 
Rating:
4.0

All good, no concerns with equipment or location.

Gerrit D. 
Rating:
5.0

It was very busy but also very speedy in serving clients. Friendly people and informative if you had any questions. They took the time to answer you. this is the best experience that I have ever had at a U-Haul location

LAURENT G. 
Rating:
2.0

Trailer was covered in snow. Had to borrow their shovel to clean off. No pin to secure hitch down.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Krista S. 
Rating:
1.0

The trailer I rented had several lights that did not function at all. The trailer was not legal for use on public highways. I was charged a full extra day upon returning the trailer a couple of hours late. I understand the policy however there should be some understanding and leniency in this type of situation. Seems only fair that if Uhaul is not going to provide 100% perfect equipment they should not expect perfect timing. Very disappointed, will not rent from Uhaul again.

Mark H. 
Rating:
5.0

The lady behind the desk was very helpful and very polite and nice.

Noel D. 
Rating:
5.0

Great friendly service!

Dana N. 
Rating:
5.0

Keep it at Bait Casters

thomas D. 
Rating:
4.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

Denis C. 
Rating:
4.0

Bait Casters location was great BUT Uhaul sent me to Carleton Place for my 12' trailer rental when there was the same unit sitting in Perth close to my home.

Bruce W. 
Rating:
5.0

The price was crazy.. the rental cost, plus Gas and then a per kilometer rate as well that is out of this world. Yea will not rent from U haul again. The location and the people who run it are excellent.

Vince L. 
Rating:
5.0

Customer did not leave a comment.

Jack J. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
4.0

Truck in need of maintenance

James D. 
Rating:
5.0

Great service! Thanks

Patrick T. 
Rating:
4.0

I have rented maybe 10 times in the last 3 years and the touchless pickup is always a problem; it ends up being a waste of time. This time the App insisted I was at the wrong GPS location so I had to walk around to try and get the coordinate you recognized. My last rental was only 7 weeks ago but I still had to rescan my DL and submit a new photo. In the end I just went in the store.

Len R. 
Rating:
5.0

Customer did not leave a comment.

Tracy P. 
Rating:
5.0

Always a pleasant experience, I would recommend Bait Casters if you need a trailer or van or a large truck.

Jean-Pierre L. 
Rating:
5.0

Rental van had low tire pressure and bad breaks. Also items left in the vehicle by last user ( black duffle bag ).

Donna Lynn R. 
Rating:
5.0

Great experience with no hiccups or issues.

Bruno R. 
Rating:
5.0

Minor repairs to the property entrance are required due to a number of potholes.

Malcolm T. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Friendly service

DERICK R. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

JACKE B. 
Rating:
5.0

Only issue is huge potholes in entrance hard to avoid in the dark. Lady that served me very pleasant and helpful. Gentleman that took reservation spot on. Thanks

ALLANF A. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
3.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Douglas T. 
Rating:
3.0

Customer did not leave a comment.

David F. 
Rating:
3.0

Location and truck were fine, U-Haul website and pickup form was poor and didn't work well. Phone number for assistance didn't answer after holding for 35 minutes. Will be doing our best not to rent from U-Haul again.

Jon L. 
Rating:
5.0

Customer did not leave a comment.

Dario D. 
Rating:
5.0

Customer did not leave a comment.

Stephanie D. 
Rating:
5.0

The staff at baitcasters uhaul was incredibly friendly.

Layne M. 
Rating:
4.0

Staff was friendly and efficient. I will continue to use this location for my trailer needs.

Malcolm T. 
Rating:
4.0

Great service. entrance full of potholes

Robert T. 
Rating:
5.0

He was so good excellent I was late to pick up truck and he kept it for me awesome

Crystal W. 
Rating:
5.0

Customer did not leave a comment.

Perry C. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

No need to improve anything. Staff were very friendly and helpful.

Dave E. 
Rating:
4.0

This location was great and excellent service very helpful and extremely courteous. Thank you.

Ron C. 
Rating:
4.0

Customer did not leave a comment.

DONNAD C. 
Rating:
5.0

Customer did not leave a comment.

Shawn G. 
Rating:
5.0

All good. Mileage is priced very high tho 😞

Barb P. 
Rating:
4.0

This was not a good experience. The website allowed me to reserve a 10fter out of Almonte, Ontario, Canada for a one way trip to Pickering, Ontario Canada When we got there, we found out that the rental truck was not there but instead, the pickup had been moved to another location 10 miles down the road (Carleton Place, Ontario, Canada). Then when we got to Carleton Place, we found out that the truck we wanted wasn't even available We had no choice but to rent a larger vehicle, which was not our desire because of the additional gas needs. Also, it was an extra 20 miles for us to do the pickup;. The front desk fellows at both locations were great (especially Bryan Patacairk in Almonte) given the circumstances. All I can say, though, is that if a truck cannot be rented at a specific location for a one way trip, then don't accept the reservation request.. Another interesting thing is that I received a text message indicating that I would get a $50 discount if we towed a trailer on our trip. When we got to the pickup location, the trailer wasn't even there.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

SIVALINGAM R. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Your mobile pick up system needs a complete overhaul, it's difficult to navigate and freezes up

Jean-Pierre L. 
Rating:
5.0

Customer did not leave a comment.

marianne L. 
Rating:
4.0

Not clean truck

Jitendrakumar P. 
Rating:
5.0

Customer did not leave a comment.

Pierre M. 
Rating:
5.0

Despite having only 22,000 km on the odometer, the front rotors surprisingly warped causing the steering wheel to shake when the brakes are applied. When do these vehicles get serviced?

Richard T. 
Rating:
3.0

My rental truck (27') had a noticeable vibration in the front axle. Enough to cause the steering wheel to shake slightly. Other than that, the truck was fine.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

Erin A. 
Rating:
5.0

good service

Dave P. 
Rating:
5.0

Customer did not leave a comment.

PATRICKJM K. 
Rating:
4.0

Customer did not leave a comment.

RONALD M. 
Rating:
2.0

Get a better customer service call center It took off very 3hrs toget through to the road side service. I lost 1/2 a day of moving. Had to get a ride home to sign in to get a tow truck. Tried to call rental location and got a message. By the time they picked up truck it was 4hrs after break down. Now you want me to pay more because of milage but couldn't finish move. I should be getting a refund.

david L. 
Rating:
5.0

I needed to rent a cargo van to transport chairs and other items for an Event. Everything went quickly and smoothly, from pickup to drop-off. The van was in great condition, reliable and stress-free for an already hectic and busy day. ZERO issues! Will definitely be renting from here again ❤️

Lucie C. 
Rating:
5.0

All around great experience, no improvements needed

Mariah S. 
Rating:
5.0

Customer did not leave a comment.

SHAWNT G. 
Rating:
1.0

I left the truck clean but I was charged for cleaning. This is insane. There was no even tiny bit garbage or dirt.

Ozgur T. 
No reviews have been submitted for this location.

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