I am just so confused I literally completed a whole process online to rent this truck, provided pictures of my ID and gave my credit card. Yet when I got to the pick up location I had to do it over again. This was so confusing. Should I not have been able to just prove who I was and get the keys? The gentleman was lovely and kind but in a previous rental I did the same thing and just picked up the keys and left. Why so different?
Terry K.
Customer Reviews for Bait Casters
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
If rope or cord was available, I would have purchased some.
Josh V.Off discount to repeat customer would be nice. Staff were great with service.
Barb P.Awesome service!!! Great place definitely reliable and care about their customers.
Jodi H.Arrived at 10am when Bait Casters opened, took 20min's to get my keys. Was first in line to get my van. They had issues getting into your system to log the van in/out… gave me the keys as they were still having issues.
Robert L.Always friendly staff;-)
CHRISTOPHER B.All good
Paul M.The location was great, but I have feedback for the mobile pick-up process for U-Haul: I was told ahead of time that I would need a smartphone with data connection (makes sense), but then during the process I ALSO needed further verifications that I wasn't told about ahead of time. Luckily I had someone available who could be called to verify me, but I would much rather have brought my passport if only I'd been told ahead of time.
Sammy D.None at this time
Gregg F.The truck was ready at the time we requested. It was clean and it was the size we needed. The store personnel were very friendly, helpful and knowledgeable. Would definitely use this location again and most definitely we would recommend this location.
TOM M.No pads and no furniture cart were supplied and we paid for it so that didn't impress me but whatever
Kenneth T.I dropped off the truck and was only in the office about 3 minutes. It was fine.
patricia D.Great place for pick up,fast and friendly! Overall great!
Jordyn B.Quick efficient, equipment was available at the time it was reserved for.
Martin G.I hate the fact you charge in miles and not km, makes it difficult to understand why the variance is so much higher than expected. Mileage charge is way to high no matter whether its miles or kms. it used to be a good deal now not really
Kate V.Although Crystal (the Owner) has been superbly helpful in the midst of a difficult rental process, it remains that I would not be able to trust my next rental to Bait Casters. I arrived at 9:00am, the time when an employee of Bait Casters was supposed to open the store and I was scheduled to pickup my rented cargo van. By 9:30am no employee had yet showed up and a few clients that had been waiting with me decided to go elsewhere. As I was about to also leave after a few phone calls to U-Haul, the kind owner (Crystal) showed up to take over what the no-show employee was supposed to do. Crystal very efficiently took over my Van rental and I was on my way close to 10:00am. Unfortunately Bait Casters did not have a good inventory of rental vehicles on site (3 in total). I cannot imagine risking a similar stressful experience for my next truck rental. Missing my early departure unfortunately altered the course of the day's planning with elevators, moving, etc. The only very positive experience was the Crystal, who was SUPER GREAT to make it up for us in the midst of her having to leave her work place to attend to Bait Casters in the absence of her employee. I regret that I cannot offer a better review under the circumstances.
Huguette C.Uhaul changed/cancelled my reservation TWICE. First arrogantly changing my 24 hour truck reservation to only a few hours.... not even enough time to drive where I needed to be. No compensation or discount on next reservation offered, not even the "your reservation is guaranteed or we'll give you $50" so-called guarantee. A RESERVATION mean my truck is RESERVED for me, for the time agreed to, NOT you get to change it at will. Too late to find a truck somewhere else, I reserved a trailer.... and it didn't show up, so I was forced to settle for an expensive one-way trailer rental.... No compensation or discount on next reservation offered, not even the "your reservation is guaranteed or we'll give you $50" so-called guarantee.
Kathleen K.Nothing to do, everything was perfect.
Paul S.Customer service was outstanding
Leanne H.Needed to call the location but the phone went to answering machine the days before and on pickup.
Robert S.Other than a (tolerable) 60% rate increase from the 12th (point of booking) to the 15th (day of rental) , which Jessica (customer support) has been made aware of, a great experience overall as on all past occasions with U-Haul. 👌 🙏 THANKS!, Kirk 🌞 Ps- If you get this 10 times it relates to the fact that I have really crappy signal, 0-1 bars 📶 , eventho I live on high ground only 5! Miles from nearest cell tower. 🗼 I never know?? 🤔🤷🏻â€â™‚ï¸😪
Kirk B.The location was easy to find.
Joseph Jacques R.The drop off location attendant chased me down and threatened me until I was chased off the property. Awful experience
Samantha H.More availabilities
Jason H.Minor connection issues due to build up on the trailer electrical. Easy fix over all very friendly and would highly reccomend
Samantha L.Great people, no problems!
Murray M.Online registration is awesome
MARC ANDRE A.Vehicle was filthy. Dog hair covered the seats. Window was left open and it rained so seat was soaked
Priscilla L.Uhaul is expensive for what I needed it for, but the job got done. The truck size was too big for the trailer, a pickup truck with a trailer is better. Also, there should be an option to have a rate fro a pickup with trailer combo as well.
Julianne G.Uhaul is expensive, and the truck size was bigger than needed to pull a trailer.
Julianne G.Everything was excellent!
Murray M.Really did seem to care that I reported some problems with the unit. I expect it will not get fixed.
PAUL K.E-check in wasn't working properly, so I had to check in at the counter. Staff was pleasant and helpful. Truck was dirty with some damage on the passenger side panel - but still functioning as intended and easy to operate. Online extensions were easy to set up. Final bill had an unjustified surcharge for fuel; manager responded to the complaint promptly and removed the charge.
Audray M.No improvement needed.
Alan B.Have used this location on many occasions and will continue to so for all my trailer needs. Thank you.
Malcolm T.Very positive experience picking up at the Bait Casters location. Very freindly and professional folks, easy access location..great experience all round.
Kurt S.Bait Casters were excellent - if only the pickup location was as good!!!
John W.The alternator got faulty and we could not just drop off the vehicle to another Uhaul or leave it with the tow truck. We had to wait around 1.5 hours for the tow truck to inspect it. The Uhaul was empty and we had another vehicle there too, we all had to wait to find out if my Uhaul driver was going to need a ride or what was going to happen. Disconnects between Uhaul headquarters and independent dealer.
Luke H.It was perfect. Excellent service and the equipment worked perfectly.
Stefanie B.Nothing, service was outstanding friendly and helpful.
Tanner G.Both pick up and drop off didn't work with the app/online service. We had to call Uhaul both times, then we were charged extra mileages when we only drove from our pick up location to our home, then our new home then drop off. The mileage we were given should have reflected the distances we gave you. Very disappointed
Jesse L.Nothing needed at all, was really good experience.
John G.Great service - much appreciated
Peter Nigel S.The attendant (a young man, I forgot his name) was ABSOLUTELY wonderful in his performance and provision of assistance getting the trailer hooked up, connected, etc. MANY MANY Thanks !
Georges S.The staff was friendly and helpful. Quick and easy pick up and return.
James E.not much
Victor F.When I picked up this moving truck, the instructions on the “mobile pick up†was there was a lock box in the back of the truck, there was not. Maybe they left it in the back of the trucks on both sides, nope. After looking around you see these tiny boxes attached to the building. If it said that in the instructions it would have saved me 15-20 min of morning confusion. When “picking up my truck†online it asked me if the truck was clean to my satisfaction, I thought, yeah it's not spotless but it's a moving truck I wasn't expecting it to! Clean and fresh but the floor was dirty, whatever I thought. When I returned it. I was interrogated an hour after drop off when I got a call from the drop off location…â€We have a big issue with the cleanliness of the truck, it's completely unacceptable†I explained to him that's how I got it (mobile pick up should have all the before and after pics, identical) he said the back was unacceptable. I explained to him I had the truck for 3.5 hours and moved a Queen Mattress, box spring and headboard…..how could I possibly trash the truck ?? Very rude, very condescending. Definitely not impressed! I chose “24/7 mobile share†for an easy, quick, convenient option, and it was not. Must do better
Fadi D.Excellent service!
Henry M.Friendly staff and very accommodating.
Robert D.Professional, prompt and respecful.
Louis L.I was charged an additional day, even though I returned by noon as stated on my contract. I did get the truck at 11:35 the day that I rented it. A little grace period might help with customer experience.
Brian S.Always excellent service!!
Marc S.Everything was great, nothing to add to improve, thank you
Kim L.Nothing to improve on, excellent service all around.
James G.Damage to side door on behind passenger's door was not recorded & I could not access the pic I took of the fuel level & recorded per your email so they tried to charge me for gas DESPITE the fact that the manager Crystal even told me it wasn't a full tank
Shannon Z.Had an issue with getting my key. All the time a person was in the location while it was not open, and could see I was needing help. They did not bother coming out to help. I then waited till they opened to get help. Wanted to pick up at 8am but had to wait till 9am
Shaiin C.When we got the truck home and opened the back door there was 2 bags of garbage several used moving boxes some with garbage in them and about a dozen moving blankets all in a heap on the floor. We did not ask for or need the boxes and blankets. When we were not properly instructed on how much gas to put in the truck prior to returning it. This resulted in us spending an additional $75 in gas. Explanation: the truck was a little over 1/2 full when we picked it up and were only told to fill to the same level. We tried to accomplish this by having someone watch the gas gauge while a second person pumped the gas into the truck. Since the gas gauge in the truck was not working properly we over filled the truck. Upon returning the truck we asked for a refund on the gas but were told we could not get a refund even though the truck full instead of a little over 1/2 full.
Paul M.