This was a truly great experience. Truck was there, with all the things I asked for in it.
Judith M
Customer Reviews for Bait Casters
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
N/A self serve drop off
LAURA MHad a little trouble with the app. A little more assistance when picking up the truck regarding the instructions to take pictures of the odometer reading, etc. All else was great! Thank you!
Marjorie Cwhen i made the reservation it was for Ottawa, the morning before after we had left we were told Carleton Place was the pick up address, which was 50 minutes away. Other then that drop off went smoothly
MitcH MI rented a 15 foot truck for 18 hours. I needed to move furniture from Oshawa to Carleton Place ON. The total cost including truck, mileage charge, tax and gas was almost $1000. THAT'S TOO EXPENSIVE! The mileage charge is about 75% higher that it should be.
Donald JReady to pickup when I arrived. I was given a key and I walked out and tried the trucks until one opened. I came back and no one reviewed the truck after I returned. The payment system failed and I left without a receipt or knowing how much I paid. A receipt came via email later that evening. It was reasonable. Thank you.
Randi JMinor issues with the trailer I rented. One of the ramp pins was misaligned, making it very difficult to insert and remove. Also, the wiring harness was a bit flakey (left turn signal was intermittent)... this seems to be a common problem on U-Haul trailers.
Alun FI have rented here a few times. Always friendly and no problems!
Sandra LThe check in process was PAINFUL and I lost 45 minutes of the rental trying to get authorized.
Tiffany Bdropped off after hours, never saw the place or met anyone
norman lFriendly and helpful.
Lara CKnowledgeable and friendly providing excellent customer service. Will continue to rent from this location. Highly recommended. If I had to explain the experience in one word surprisingly it was fun.
glen dSince the trailer wasn't available at my original pickup location it would have been less of an inconvenience if they could have brought it there.
Scott PTried to book equipment at 2 locations near me and was told yes. Then received phone calls saying I have to pick up over an hour away. Very confusing. Needs to be explained better to customers that your “one way “ rentals are priority over “local “ rentals.
greg cBaitcasters staff were pleasant and courteous however someone from head office called twice and were somewhat abrasive. The first time was to tell me that the vehicle needed to be back that evening which I already knew since the staff at baitcasters had already informed me and the second was the day after I returned the truck basically accusing me of not returning the vehicle. I think communication with baitcasters staff us recommended rather than bothering the client needlessly
Daniel IEasily Accessible drop off location Simply returned using Truck share placed the key in Box and Go
RAYMOND GVehicle parked on grass and sunk in. Took an hour to get it out. My husband was on his own with junk he found lying around to assist and using his hand to dig gravel to assist
CHRISTOPHER PGreat costumer service at Bait and Cast. They had a vehicle ready for us on time despite the no show on the return from the day before. Had hoped for some packaging blankets in the back but we know that isn’t always the case with Uhauls.
Dan MQuick and easy checking and out. Very friendly staff. Vehicle was as described and in excellent working order.
Rick TI have used this location several times. They are excellent. Very helpful, very professional. Thank you for making my move easier. God Bless Phyllis Hildebrandt.
Phyllis HNot sure why we got sent past 4 U haul locations to pick up on the other side of a neighboring town? We have a location less then 4 km from our home!
kevin gThe blankets I ordered and paid for were not in the truck when I picked it up, a fact I did not discover until we were at our loading location, an hour's drive from the dealer. The person I dealt with in the shop knew I had ordered the blankets because she mentioned it, but she did not give me any in the shop, so it never occurred to me that they would not already be in the truck. I admit that I should have confirmed the blankets were in the truck before I drove off. Overall, I am happy with this location, and I have rented from them several times in the past and will do so again.
Abraham BThe trailer was in my name, but my husband picked it up. I was 2 hours away when the instructions for use were emailed to me. He did not receive any instructions at the store.
Diane BParking lot drop off EXTREMELY ICY AND DARK. impossible to take video or pictures as requested by u haul. Would have been all dark. No fees shd be charged for check in, if applicable.. I could not do as asked.
Ian CTruck pick up through the app did not work, the app was asking to enter a phone number on a form where there was no field to enter a phone number. I wasted 45 minutes trying to get the truck. By the time I called the customer support, the location opened and the lady at the counter got me on the road in no time.
Roman GThe gentleman was pleasant and processed our return quickly.
Gaston PThank you for great service.
Raymond SService was good and efficiency . No long wait . Truck is clean
Millie TThe on line process for u haul is not friendly or a good experience. Would never recommend ordering a I haul on line through the 1-800 number. They are very ignorant, rude and too demanding. Every time you speak to a on line representative the u haul price increases significantly. Bad on line experience, but I know you don't care.
Donald YVery friendly and helpful. A pleasure to deal with
Bonnie Severything was perfect
Samuel OLocation extremely helpful
STEPHANIE KAlways polite, professional, and helpful.
Karen LThe previous renter left the windows open and didn’t top off the gas. I had to top it off at a cost of $65.15 on top of what it cost me $40.00 at the end of my trip on the return. The UHaul staff were amazing at the Bait Caster outlet.
Nancy FWhen I had picked up the truck I was more than happy with everyone and the service! It wasn’t until I dropped off van and got my bill where I wasn’t impressed. I had driven the truck 20KMs MAX only needing to replace $9 worth of gas! And was charged for 65 kms of driving which I did not do. I’m very unsure as to where this number had came into place and when I had contacted the location to tell them I had been over charged I had felt that Michelle had been very short with me for their mistake. I am getting a refund for the money I had overcharged but not happy with having to go through this point blank. I am happy that this matter has been resolved. Just wish I had a better experience.
Jesse HThe only thing that would make it better would be to make it free. Thanks!
Karen LNothing
Noel DBoth gentlemen at Baitcasters were really great!
JASON JExcellent and easy experience I love the app.
Doug SI found the employee very helpful
Catherine BThe location was closed when I dropped off the truck. Nobody to see.
Maynard SI love the quick and easy online reservation system that makes life easier.
Ramashan RNothing! All went really well, everything so easy and van was clean and worked work! Thank YOU
Ed MNone of my information was correct, even though I checked in online the day before.. I still haven't received my invoice yet from the rental.
Raymond CThe shipping blankets and dolly were not in the truck or accessible at the time of pick up despite having ordered them. The truck was fine but the bed was dirty. I had to sweep the back before it could be used.
Brett RUsed them 3 times. Always friendly, efficient and professional.
Martin PI rented the trailer for 8 days to deliver a load of personal household belongings to a friend in Vero Beach Florida. Because of the cost of the drop charge for a one way trip I decided to rent for this trailer for longer period and bring it back empty to the original rental location. I asked that the unit be checked thoroughly since my trip would be 6000 to 8000 km's return. The trailer I was given was obviously older. Fortunately we did not experience any rain on our trip down to Florida and we arrived safely and unloaded. On the return trip back to Canada the only articles in the trailer were my tiedown ropes and some moving blankets/ towels. On this leg of the trip we did experience some rain and when we opened the trailer here in Canada the interior was soaked. My ropes and blankets were so wet I had to wring the water out of them. I can only say that it was very fortunate that this did not happen with our full load of valuable belongings on the way down to Florida. I am NOT impressed. Dale
Dale SGreat, quick service and friendly customer service
David BVery accommodating
Dan LThe roll up door needs luberication
Gary BTop notch friendly service
dave sReceived a phone call saying I would have to drive quite far to pick up a truck so I rented a trailer. When I arrived I discovered there were many trucks available. Tried online to extend the trailer and was told not possible. Went to pickup location and extended without problem. Not sure what games you are playing.
Paul DI had very excellent service and the people are extremely pleasant to talk too.. 🙂
Stephanie LEmphasize the size of the ball hook required.
Louis B