My location was changed and I was notified, but, I was not notified that my reservation time had been moved back an hour and a half. I had to spend 30min on the phone trying to get my reservation moved back to its original time, which setback the entire day of moving.Ivy G.
Customer Reviews for Baker Fairview Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.HAMID R.
Customer did not leave a comment.Ivan S.
Customer did not leave a comment.JACQUELINE A.
Let the customer know when you are out to lunch and no one is in the office.EILEEN M.
Truck was dirty. Renting by phone was hard to do.Richard R.
Truck was dirty, soda bottles behind seats. Did not touch or remove. How can you rent a truck during COVID and provide no sanitation? Plus the outside was clearly not washed recently. We returned exactly how we received, we drove one-way 480 miles and did not touch anything inside! To make matters worse, we had to pickup the moving blankets and hand truck at a different location, now we have to drop off at a different location then the truck when we arrived at our final location.CHRIS B.
I was referred to this location because the location I selected did not have the truck I reserved. Location opened later so that delayed my desired pick up and thus delayed my departure time. Equipment I requested was not available and not communicated from the original rental location.ALEC L.
Customer did not leave a comment.Marc M.
Customer service was superb!DAVID K.
Customer did not leave a comment.JOSE G.
Customer did not leave a comment.KRISTINA B.
Customer did not leave a comment.Mariel R.
Customer did not leave a comment.JULIA S.
Customer did not leave a comment.Hee C.
Miriam was very knowledgeable and helpful.Debbie R.
I had to travel 15 miles out of my way instead of being able to pick up the truck at the Uhual that was a mile from me and where I walked in to make a reservation 30 days ahead of time!!!! Very poor experience!gilbert M.
The woman who was working Sunday 11/1 and assisted me was very helpful!Julia C.
Customer did not leave a comment.Gina L.
Terrible service I was overcharged, they lied and said I did not return equipment when I handed the keys to a representative upon return and the keep trying to charge me more money when I already paid. Not to mention they did not honor my credit seeing that they sent me off without the keys to the lock for the on the truck storage which resulted in time lost plus miles added onto my trip. Will never use again!Randy D.
check the vehicle before sending customer,Bridget P.
Customer did not leave a comment.Bailey B.
Customer did not leave a comment.Bryce B.
Customer did not leave a comment.Brandon G.
Customer did not leave a comment.Beverly S.
When I reserved the truck, I was told to bring in proof of my auto insurance. When I picked it up, I was told that my proof was not necessary. Then I received the final invoice charging me for insurance! I am now having to go through a big riggamarole to have the charge removed! This has become a time-consuming hassle to say the least! For this reason, I am giving an average rating due to poor customer service.Patricia C.
I only used the truck for 3/6 of the hours that I reserved it for, and there was no deduction of cost. There were also used face masks and cans of soda underneath the seats-which is odd since you are asked for photos of the cab upon return. This wasn't caught or paid attention to by the office. There were also blankets/pads all over the back of the truck-which I had to put gloves on to remove. In times of Covid, you'd think the cleanliness would be more important to a business. Thank youMadgalene H.
Customer did not leave a comment.Clay B.
Customer did not leave a comment.Ed E.
I completed my rental online and when I showed up they did not have the truck or the dolly. When I was leaving all of a sudden they could locate a truck but did not have an appliance dolly. WASTE OF TIME!! VERY UNPROFESSIONAL!! NEVER GO TO UHAUL AGAIN!Mikel C.
Customer did not leave a comment.Bailey F.
We rent the van Tuesday to pick up Wednesday at 10am we drop off the van the same day before 3 pm today (Friday) we got an e mail letting us know that we never returned the van 3 days later, We had to call your customer service to clarify the situationSYLVIA E.
Customer did not leave a comment.Matthew S.
Customer did not leave a comment.Steven S.
I orginally booked a my 15ft rental at your 126 commercial way. Costa Mesa. The place looked like a junk yard, door locked, and when the owner came to open the door was rude and a had a bad attitude from the beginning. After trying to find my reservation and to upload a copy of DL. He just said "I am closed and your reservation is canceled. I came down from sacramento to move my mother and made arrangements for paid helpers to be there. I was left with walking out to make another reservation at another location which took another 2 Hours before i could to my moving location. This UHaul location is a disgrace to the UHaul reputation of which i have had excellent C/S.Fred B.
Customer did not leave a comment.Deborah F.
Customer did not leave a comment.ALFONSO L.
Customer did not leave a comment.Eric K.
I had ordered pads and furniture dolly. When I went to pick up truck, they said they don't carry those items. Should have informed me well before I picked up truck so I could cancel and rent from another location that had what I needed.William F.
Customer did not leave a comment.Louis C.
Customer did not leave a comment.John B.
Don't mislead customers into believing you rent out equipment when you actually don't. Poor customer service. Very dirty truck (inside and out). They said they never wash their trucks.Velta M.
They fraudulently charged me for gas. Said that 3/8 of a tank remained when well over half a tank remained. I had a photo of the tank and mileage at return and got a refund. But took multiple phone calls to get refund.Andrew H.
Person at front desk Saturday Oct 19th around 11AM was rude. I was 20 minutes late due to my flight landing late. He made rude comment until I told him I am paying for a service, I can take somewhere else. Not coming to this location ever again. Person at desk had no customer service skillsGolam K.
Very efficient and easy to do business with online, on the phone, and in person. I will definitely use Uhaul in the future when needed.joann F.
Everything was great! Thanks for getting my reservation on such short notice.Olivia O.
Jeff is awesome!! He's very patient and helpful. Definitely will be making this my favorite uhaul location!Wanling C.
Customer did not leave a comment.KELLY E.
The customer service was excellent! The facility was OK but had kind of a small selection of retail items.Jenny R.
They charged us for 4 gallons of fuel, even though we only went 21 miles. And I put in 4 gallons of fuel, and I had the receipt to prove it. the owner / manager was out to lunch when we returned it and drop the key off to the key deposit. I was always skeptical of doing that but we had no choice. I took a picture of the odometer because I had a feeling something like this may happen. Unfortunately the fuel gauge did not show up because I did not have a key on at the time. Do not use this facility if you can avoid it. Very very very very shady.cristy G.
Customer did not leave a comment.Elias R.
Customer did not leave a comment.Daisy C.
Peter was great. Very friendly and helpful!Jenna B.
Customer did not leave a comment.Harvey M.
Friendly service. Fast and efficient check in and check out.Gregory S.
Customer did not leave a comment.Behnaz M.
I didn't use the furniture pads when I picked up the van the pads were tossed in the back. I guess either the last renter was to lazy to fold them or the employees weremichael E.
Customer did not leave a comment.Bernadette A.
It isn't this store location But the â€œexpeditedâ€ mobile check in process is horrible. The online chat is horrible. And customer service line was terrible as well. Waiting for a â€œchatâ€ and on the phone trying to call customer service for 35 minutes.Kimberly N.
Disappointed when I arrived at the location I set up for to then be told I was actually suppose to go to a different location. I never received a call or email regarding the change. Was told I could get the truck and moving supplies at the Fairview location. I proceeded there to then be told the moving supplies I rented were not available at that location and I could return to the original location I went to. When trying to move and you have things planned out this created a great deal of frustration as I was told the supplies would be available where I pick up the truck. The man was sorry and gave me a $20 discount which was appreciated however all the back and forth and not being provided with the correct information I was disappointed to say the least.KRISTIN R.
Great talking star wars!Alex R.
Customer did not leave a comment.Diane S.
Quick and easy service!Jocelyn A.
Need to check on daily basis for safety reasons.Ana M.
The guy who was at the front desk was very nice and kind. I rocked the rental truck even though I left key inside. Fortunately my moving place was next to the u hall's office, I could go there by running. Also I'm an international so I'm not good at speaking in English well so he helped me to figure out how to come over that situation. I wished they had spare key but it was my big mistake so it's fine. After I used that track, I went to the gas stand and when I tried to fill up that truck with gas, all of gas leaked even I don't understand. It's was scary experience for me. I called to U hall but they don't give me any answer so it was pretty disappointed Point. However, it was very convenient so I liked it and appreciate really.Ami Y.
Uhaul rented me a truck in Costa Mesa (bad condition) I drove 17miles away to pic up a new couch and table with chairs. When I got there I went to open the back door to find uhaul had a lock on it. And I was not able to open it.. I called several times and so did uhaul employees to there road side service no one could get ahold of them.. hours later Their Solution to the problem was I drive all the way back to Anaheim rent another truck And in 5 to 7 business days they'd put the money back in my Account for the 1st truck! ????. So another words I had to pay all the miles back-and-forth all the gas and all the time. And not be able to use the truck for all that I needed to use it for. that was Saturday The day before Easter which completely ruined our Easter because we could not do any of the things that usually do the day before like shopping and cooking.. Today is Monday and someone named George in management was supposed to call me today about my experience and refunds of some sort but that never !!Happened . Due to all this I will never be renting from Uhaul again And if they don't respond by tomorrow I will be posting badd reviews for uhaul on YELP!Sandee P.
Customer did not leave a comment.Madison L.
Service was Great right when I walked in. Quick process and Returning the Vehicle was simple and easy stress free.Brandon W.
Was a lot farther then your Huntington Beach location which was a few blocks away. Did not like not knowing where to pickup until that day.DOUGLAS R.
Customer did not leave a comment.Peter B.
Customer did not leave a comment.Nasser K.
Jeff was great! Very helpful and accommodating.Danica J.
Customer did not leave a comment.Ricardo M.
Customer did not leave a comment.Sebwan C.
Customer did not leave a comment.Michael R.
Fast, convenient and the front desk guy is awesome.Tommy U.
Have more trucks/Vans available.Samuel K.
This is by far the worst experience I've had renting a vehicle with Uhaul. I rented a pickup for no more than 3 hours. The employee checking me out never walked out to the vehicle. The same happened at check in. I asked for a receipt and he never left the desk, and just said it would be emailed to me shortly. Three days passed so I called to follow up on the invoice and they never checked the vehicle in. After my call they checked in the vehicle and charged me for 2 additional days. I've been on the phone with customer service 3 times and still don't have the issue resolved. I've spent more time dealing with billing than I actually used the vehicle. I now have two charges on my card, both for amounts greater than what was actually used. I will certainly never use this location again, and may find services outside of Uhaul. This has been a truly terrible experience on all levels, and I'm still not finished dealing with it.adam S.
I received excellent service please keep up!Raspudic S.
Customer did not leave a comment.Keith O.
Customer did not leave a comment.Alex G.
Clean the vehicle.Joyce F.
The truck was dirty when I picked it up. Using the 24x7 app on my phone, I said it was dirty and took a picture. When I dropped it off, the app asks, is it clean. NO ITS NOT because it wasn't when I picked it up. Then it wants to charge me $25 to clean it. GUESS WHAT MORONS - if I said its dirty when I picked it up, its still dirty when I drop it off and I am not paying for that. ALSO, the truck has no license plate on it.steve O.
Customer did not leave a comment.Lori J.
The truck was great but the air conditioning didn't workTeri D.
Very easy experience. Would definitely come back.Craig C.
Customer did not leave a comment.Daniel L.
Customer did not leave a comment.diana S.
The problem was this. When we went to pick up our truck WITH a confirmation #, it was not in the system and the very nice man at the desk said this has happened before. All that said I did not call Baker Fairview direct, but rather went through the 800 # for a reservation. Everything worked out but had it not, it makes for an unhappy customer.David H.
When I rented the truck a month ahead of time, I rented an appliance dolly to move our refrigerator; when I went to pick up my truck and equipment the worker on site told me that they did not have one and I would have to try and go to other uhauls to find one.Mikayla R.
Excellent service! Thanks Fidel!MARY D.
Could not find the key box!! On the app it shows a decently size orange box on a pole. It took 20 minutes of prowling around to locate the post it note taped on the door that says 'key drop'.Cailin O.
Customer did not leave a comment.Dan P.
At least clean the windshields and the mirrors they were so filthy I couldn't see out of them otherwise experience was greatKelli K.
App was not efficient. Took me 45 minutes to complete the pick up process on the app. We needed the 45 minutes to complete moving. Called to ask what the flexibility was if we were behind schedule. Informed that we would be charged the same amount and mileage for the 2nd half of the day. Understand it's important to be on time but would be nice if we had a grace period window to arrive.OLIVIA S.
Great customer service, however our key was not in the lockbox. We had to wait until the store opened to get our key. We were scheduled to pick up the key at 8am, but had to wait an hour until the place opened and then we were able to get our key.John G.
Customer did not leave a comment.Matt W.
Everything was fine. Maybe open before 9 amJames F.
The overall experience was good. However, I opted for mobile pick-up and had to go to the counter to assist me. This wasted some of my time. Please take a note to ensure mobile pick-up works well. More details: I went online to uhaul.com and selected my recent reservation and was told to go to next step to continue and select the vehicle. However, I was taken back to a FAQ page which took me again to a page which took me back again to a page to continue. Basically, It was all in a loop and frustrated me. please ensure this is working fine. Additionally, I had a pick-up at 10:00 AM & drop-off at 2:00 PM. I took the rental around 12:30 PM and went to return the vehicle around 1:55 PM. There was no one at the counter and I had to drop-off key inside the office door. In the evening, what I see is an additional pending charge for additional day which should not be the case. Please correct & update the correct amount. Finally, your customer service call waiting time is too long, I had to wait for 10 minutes and finally gave up on hope to get connected with anyone. Please do not do this to your customers. You guys are great & I hope you improve.Gautam J.