My location was changed and I was notified, but, I was not notified that my reservation time had been moved back an hour and a half. I had to spend 30min on the phone trying to get my reservation moved back to its original time, which setback the entire day of moving.Ivy G.
Trailer Rental & Towing in Costa Mesa, CA at Baker Fairview Self Storage LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Costa Mesa, CA 92626
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Let the customer know when you are out to lunch and no one is in the office.EILEEN M.
Truck was dirty. Renting by phone was hard to do.Richard R.
Truck was dirty, soda bottles behind seats. Did not touch or remove. How can you rent a truck during COVID and provide no sanitation? Plus the outside was clearly not washed recently. We returned exactly how we received, we drove one-way 480 miles and did not touch anything inside! To make matters worse, we had to pickup the moving blankets and hand truck at a different location, now we have to drop off at a different location then the truck when we arrived at our final location.CHRIS B.
I was referred to this location because the location I selected did not have the truck I reserved. Location opened later so that delayed my desired pick up and thus delayed my departure time. Equipment I requested was not available and not communicated from the original rental location.ALEC L.
Customer service was superb!DAVID K.
Miriam was very knowledgeable and helpful.Debbie R.
I had to travel 15 miles out of my way instead of being able to pick up the truck at the Uhual that was a mile from me and where I walked in to make a reservation 30 days ahead of time!!!! Very poor experience!gilbert M.
The woman who was working Sunday 11/1 and assisted me was very helpful!Julia C.
Terrible service I was overcharged, they lied and said I did not return equipment when I handed the keys to a representative upon return and the keep trying to charge me more money when I already paid. Not to mention they did not honor my credit seeing that they sent me off without the keys to the lock for the on the truck storage which resulted in time lost plus miles added onto my trip. Will never use again!Randy D.
check the vehicle before sending customer,Bridget P.
When I reserved the truck, I was told to bring in proof of my auto insurance. When I picked it up, I was told that my proof was not necessary. Then I received the final invoice charging me for insurance! I am now having to go through a big riggamarole to have the charge removed! This has become a time-consuming hassle to say the least! For this reason, I am giving an average rating due to poor customer service.Patricia C.
I only used the truck for 3/6 of the hours that I reserved it for, and there was no deduction of cost. There were also used face masks and cans of soda underneath the seats-which is odd since you are asked for photos of the cab upon return. This wasn't caught or paid attention to by the office. There were also blankets/pads all over the back of the truck-which I had to put gloves on to remove. In times of Covid, you'd think the cleanliness would be more important to a business. Thank youMadgalene H.
I completed my rental online and when I showed up they did not have the truck or the dolly. When I was leaving all of a sudden they could locate a truck but did not have an appliance dolly. WASTE OF TIME!! VERY UNPROFESSIONAL!! NEVER GO TO UHAUL AGAIN!Mikel C.
We rent the van Tuesday to pick up Wednesday at 10am we drop off the van the same day before 3 pm today (Friday) we got an e mail letting us know that we never returned the van 3 days later, We had to call your customer service to clarify the situationSYLVIA E.
I orginally booked a my 15ft rental at your 126 commercial way. Costa Mesa. The place looked like a junk yard, door locked, and when the owner came to open the door was rude and a had a bad attitude from the beginning. After trying to find my reservation and to upload a copy of DL. He just said "I am closed and your reservation is canceled. I came down from sacramento to move my mother and made arrangements for paid helpers to be there. I was left with walking out to make another reservation at another location which took another 2 Hours before i could to my moving location. This UHaul location is a disgrace to the UHaul reputation of which i have had excellent C/S.Fred B.
I had ordered pads and furniture dolly. When I went to pick up truck, they said they don't carry those items. Should have informed me well before I picked up truck so I could cancel and rent from another location that had what I needed.William F.
Don't mislead customers into believing you rent out equipment when you actually don't. Poor customer service. Very dirty truck (inside and out). They said they never wash their trucks.Velta M.
They fraudulently charged me for gas. Said that 3/8 of a tank remained when well over half a tank remained. I had a photo of the tank and mileage at return and got a refund. But took multiple phone calls to get refund.Andrew H.
Person at front desk Saturday Oct 19th around 11AM was rude. I was 20 minutes late due to my flight landing late. He made rude comment until I told him I am paying for a service, I can take somewhere else. Not coming to this location ever again. Person at desk had no customer service skillsGolam K.
Very efficient and easy to do business with online, on the phone, and in person. I will definitely use Uhaul in the future when needed.joann F.
Everything was great! Thanks for getting my reservation on such short notice.Olivia O.
Jeff is awesome!! He's very patient and helpful. Definitely will be making this my favorite uhaul location!Wanling C.
The customer service was excellent! The facility was OK but had kind of a small selection of retail items.Jenny R.