Customer Reviews for Ballentine Convenience Store
(U-Haul Neighborhood Dealer)

Rating:

5.0

It was very easy to rent from this location. I had no trouble at all. I would definitely recommend and use Uhaul again.

Rating:

3.0

the average rating reflects the poor mobile app. I reserved the uhaul online and specifically requested an over the counter pick-up experience. I selected this service because the mobile phone app sucks. When I arrived at the pickup, the clerk guy called another guy on his mobile phone, then handed the phone to me and the guy sent a link to my mobile to then take a pic of my license, with my phone, which the uhaul mobile app on my phone took the picture, but continued to reject it by not allowing me to move to then next step. Lastly, the previous user must have been some sort of landscaper as the ramp was covered with dirt and rocks, making it difficult to get secure footing. Had to sweep with a broom to clear.

Rating:

1.0

I reserved the 10’ truck but it wasn’t there when I showed up. I did this to make one trip to limit the miles I drove and reduce my price. I was given an 8’ pickup instead which doubled my miles by having to make two trips to the recycling center. I’m hoping I can get reimbursed for half the miles because of the availability issue that was no fault of mine.

Rating:

5.0

Inside of Pick up trk was very , very dirty and nasty. Mud in the floorboard seats needed cleaning. Truck drove great just dirty inside and out

Rating:

5.0

Easiest drop off ever!