Customer Reviews for Ballston Lake Auto Care Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ballston Lake Auto Care Inc

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Patricia R.
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The van was itself was great and the site staff were very polite and helpful. However, the notion it's an easy process to pick up and return the van when the site is closed is simply inaccurate. At pick-up, the app didn't work -- it kept looping me back -- so I had to call the "help" number posted on the site's door. Thanksfully, someone answered the phone and got me through the process so that I could get the key. And when I returned the van, I had exactly the same problem with the app looping back to where I started -- and the "help" phone number that's posted on the site's door didn't work either -- indicating they were "closed" and that I needed to call back the next day. Later in the evening, I tried accessing the website for return instructions (even though I had already returned the van), and that was worthless, too. I had to stand outside in the bitter cold for more than half an hour trying to complete the pick-up and return process. Someone at Uhaul central needs to fix this process. It was extremely frustrating.

James M.
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Be aware the furniture pads come with 6 per bag, so 2 dozen would be 4 bags. I didn't get the number of pads I requested, so I had to get creative with protecting my furniture. Other than that, it was a good experience.

TERRIANN S.
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Customer did not leave a comment.

Terri S.
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Kevin C.
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Paul L.
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Kevin R.
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ELLENMARIE D.
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Had 10am pickup, truck was not ready, had to be dug out of snow. They couldn't clean the top of the roof so snow blew all over the place when I was driving. Alot of confusion as to where I was to drop off so I had to find a place and call U haul. Not a good experience.

MARGARETLILLEY K.
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Customer did not leave a comment.

ANDREWBYRON R.
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Lisa R.
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I didn't realize you have to pick up within 15 minutes of scheduled time. So I had to call in. Otherwise the pick up would have been quick. Unfortunately it wasn't

HELENSARA S.
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Customer did not leave a comment.

BARBARAANN B.
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Haven't used a u-haul in decades- so wasn't sure what to expect. The van was clean & new, process was seamless, proprietor was very nice, no surprises. Emails to explain all the details. Definitely would use again!

Michael M.
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Nothing

Mary R.
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Customer did not leave a comment.

Aidan S.
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Customer did not leave a comment.

Kimberly F.
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Guys at the shop helped me out when the online version would not let me sign in on site to pick up our rental! They were great! Drop off was easy with key box at the door.

Michael M.
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Customer did not leave a comment.

Jonathan T.
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Scott S.
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Hannah B.
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Horrible experience and didn't even get my refund they took 100$ from me and I only drove 3 miles and had it for an hour.

THOMASW JR M.
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Evan P.
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Michael M.
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Josh M.
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Paul M.
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Jude O.
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I waited an hour at the location to pick up my rental. Way too long.

Thomas V.
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My selected vehicle was too wide for the trailer

Michael M.
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Customer did not leave a comment.

Anthony C.
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william W.
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SCOTTW C.
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A-1 Knowledgeable and helpful proprietor Thank you

Nicholas D.
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Scott S.
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Person I dealt with was very thorough, nice and conscientious.

Derik R.
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Keep doing what you've done for us .

Shondell H.
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Customer did not leave a comment.

Lori W.
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Customer did not leave a comment.

Brad O.
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I had trouble with the mobile check out as it would not recognize my location even though I had location turned on for my phone. I had to call the phone number and speak to a representative.

James B.
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Customer did not leave a comment.

Stacey P.
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Very friendly and efficient service, accommodating to our needs

Emily F.
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Not a comment for pickup location. I had to drive 45 min to pick this truck up due to original pick up location not having the truck available, which was 4 miles from my residence.

rich H.
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Customer did not leave a comment.

Kyle C.
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Mike was very helpful and very friendly.

Edward G.
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Trailer pin for ramp was not aligned with the holes so it had to be hammered to get it in and hammered to get it out. I'll never do it again.

Anthony G.
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Customer did not leave a comment.

EUGENE O.
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Customer did not leave a comment.

Eduardo C.
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Great service. I will use it again. John was outstanding

Laurie P.
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great

Andrew Y.
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Customer did not leave a comment.

Anthony F.
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Sheryl O.
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Michael M.
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Maureen K.
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I ended up putting in 15 gallons of gas for a 21 mile trip as I was told to return it full. It apparently was not full when I got it. You need a better tracking system

TERRIANN S.
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I sent an email already. I showed up to pick up my confirmed 10' truck rental. It wasn't there! Two hours before that I got an email which I didn't see sending me to another location over an hour in the opposite direction. Ballston Lake Auto said to take the 15' truck they had instead for same price. Received the bill and it is for the 15'. Then the elevator was broken at storage so I was late getting back. Called and they said no problem, no one was waiting. I was charged for two days.

MARK L.
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Customer did not leave a comment.

Lisa R.
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Terrence D.
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Nothing. Uhaul rep at this location was very polite and professional.

Ethan B.
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Customer did not leave a comment.

brent R.
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JOHN M.
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Streamline the self check out process. It took about 45 minutes just to get the key.

James B.
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Customer did not leave a comment.

Margaret K.
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Customer did not leave a comment.

Bambi B.
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Of ALL the the business establishments I went to to rent a U-Haul Ballston Lake Auto Care was the most professional, kindest and courteous!! I would highly recommend to check them out!! Thank You, Mike!!

Chris S.
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Electronic check in website.

Nadine W.
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Customer did not leave a comment.

Mari B.
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Customer did not leave a comment.

Brian S.
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Customer did not leave a comment.

Nelson A.
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Nothing Thanks

Travis R.
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Mike is awesome and very helpful, honestly one of the best people I have ever worked with

Corey S.
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The truck did not have functioning air conditioning. In addition, one of the headlights stopped working.

Steve Z.
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Customer did not leave a comment.

Deb L.
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Quick and efficient . Friendly service. I would rent from this location again. Hopefully A pick up truck will be added to the fleet.

David O.
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Customer did not leave a comment.

Anthony M.
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Customer did not leave a comment.

Bernard B.
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Christine R.
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Everything went smoothly. Only complaint was the total charges were $80 more than I was originally estimated when I decided to go with Uhaul.

Alison B.
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Overcharged for an extra day and never got back to us about fixing the bill.

Brian S.
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Have the correct vehicle available as promised.

Mark M.
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Nothing , everything went well.

Louis N.
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Customer did not leave a comment.

Snady E.
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Not at this location

Leticia C.
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I had an extremely wonderful experience renting a UHaul van from this location. Mike was very gracious, polite, flexible and kind. He seems to have a huge heart for customers. The van was brand new, and everything went smoothly. Thank you.

Caleb H.
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Customer did not leave a comment.

David H.
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nothng - it was perfect.

Leonard M.
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Lawrence S.
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Customer did not leave a comment.

Sheri D.
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Philip C.
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Customer did not leave a comment.

Philip C.
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Customer did not leave a comment.

Jess C.
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N/A

CLARIBEL R.
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Customer did not leave a comment.

Michael S.
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Customer did not leave a comment.

Rebecca H.
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Customer did not leave a comment.

Craig C.
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Customer did not leave a comment.

Morgan R.
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ted L.
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Jeff G.
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Customer did not leave a comment.

Erica C.
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I rented a 10ft? truck. Not a cargo van. Got an appliance dolly as I had several very large pieces to move. Got it home and realized : THERE IS NO RAMP. How am I supposed to roll a huge heavy piece safely with no ramp? Why even make a truck (with raised cargo box) with no ramp? Otherwise the gentleman working here was very nice and the truck was super clean.

Faye B.
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Customer did not leave a comment.

Victoria A.
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Customer service was wonderful. Truck was less than desirable. Very old. Ran rough. David. Needs to be retired.

No reviews have been submitted for this location.

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