Customer Reviews for Ballston Lake Auto Care Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ballston Lake Auto Care Inc

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GARY S. on

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JAMES M. on

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Your 24/7 promotion is AWFUL. I arrived at 8:15PM for a 9PM pickup. The app crashed causing me to use your 24/7 phone help. 30 minutes on HOLD, then the operator looked up my account asked me a few questions and then hung up! I went to dinner, checked my acct info and noticed my account had been reset. So I went back to the pick up location arriving at about 9:45PM. When I opened the app the app stated my reservation had expired. After another 45 minutes on HOLD I finally reached a woman who could halp. After the photo, license check and alternate phone number VERIFICATION I finally was given the combination. OMG.!!!!

Gary K. on

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Gary K. on

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Paul W. on

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Thomas G. on

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Robert L. on

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Thomas B. on

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Norman N. on

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There was no one present at the desk to give me a receipt for returning the trailer which I returned one day early on September 13th. I never received an email or text message confirming the return. But there were two mechanics in the garage area that were very helpful in disconnecting the trailer and parking it.

Ryne W. on

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Great customer service.

JIM S. on

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Excellent experience from pick up through the return!

Brianna R. on

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I was given no Information about this locations process of picking up the truck without any one present. When I got there I had to do all of the steps to check in on my phone with barely any service. The hours of operation said they would be open. I would have appreciated a phone call giving me instructions prior to me getting there. My pick up location was changed to here even though it was further out of my way.

Johnine S. on

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Mike is a very nice man with a wonderful way with his customers whether for repairs or UHaul rentals. Because of his manner and his way of dealing with customers, we are loyal to him to a fault. He keeps his shop and his UHaul units immaculate. What's not to like? Friendly, competent, honest, prices fairly and treats everyone well.

Keith R. on

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Kate was tremendous and very helpful!

Mahlon R. on

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Keith R. on

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Kate was great!

glen S. on

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excellent location to rent. nice people

Terrence D. on

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I was not informed that I had to check in and out using a smartphone. I found the process easy but wonder how one would rent the truck without a smartphone. My only complaint is that since I made the reservation via a phone call I feel like someone should have informed me that the rental place was closed on Sunday’s and I needed my Smartphone- which I’m glad I had with me.

Arnie M. on

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Patrick P. on

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Great experience and really easy to do the 24/7 truck rental.

neil O. on

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Richard S. on

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The owner was very friendly and extremely helpful. Much appreciated!

Vincent L. on

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JIM S. on

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Excellent experience!

JOANI K. on

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I am honored to say I rent from this specific location all the time Being in real estate we are always helping someone move or recommending who we think are the best in the area. Wonderful personable Michael and his crew along with sweet professional Katelin are truly what makes this a Pleasent and customer satisfying transaction. They truly bend over backwards and always have everything done that you need even advanced reservations in a pinch and the equipment is always tip top clean and well serviced. Thank you so much you are why we keep coming back. Sincerely, Joani

Raymond A. on

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Bernard B. on

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John N. on

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George V. on

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Could not have been better

Leanne S. on

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Really impressed with everything regarding our rental of the van and would definitely recommend them

Andrew M. on

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Truck door left open. Cab and bed were dirty.

Jim C. on

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The pick up location changed 3 different times and the time was changed to pick up at 9 am from 8 am at 750am that day.