Customer Reviews for Ballston Lake Auto Care Inc
(U-Haul Neighborhood Dealer)

652 reviews

1023 State Rte 50   Ballston Lake, NY 12019

(518) 399-8530

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(518) 399-8530

1023 State Rte 50
Ballston Lake, NY 12019

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Office staff very accommodating and friendly.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Tom K. 
Rating:
5.0

very helpful and nice people

Sharon A. 
Rating:
5.0

The woman who helped was was very nice. This was the second time using this location for a rental. Will definitely rent there again.

Tyler S. 
Rating:
5.0

Nothing. Service was fast and friendly

Jacki W. 
Rating:
5.0

Customer did not leave a comment.

Sheila H. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Jefferson W. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

Trent R. 
Rating:
5.0

Customer did not leave a comment.

RYAN P. 
Rating:
5.0

All great!

Karl Z. 
Rating:
5.0

Very easy and clean. Poor cell reception made check in a little hard.

Hayden L. 
Rating:
5.0

Customer did not leave a comment.

Raymond L. 
Rating:
5.0

no improvement needed, great experience!

phyllis K. 
Rating:
5.0

Great location and great customer service. I highly recommended this auto center for uhaul and any other auto care anyone may need.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

Jordan A. 
Rating:
1.0

Broken windshield and they charged me for gas even though I brought it back to the facility with more than the required amount of gas.

James W. 
Rating:
5.0

The people on location when we picked up the truck were super kind and helpful! I was having issues with the app and not connecting to my location and they were there and very willing to assist us with completing our pick up. This was a great experience for us and will definitely use this location again in the near future when we complete our move.

Chris P. 
Rating:
5.0

Customer did not leave a comment.

Nancy L. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Not a thing Owner and staff are very professional,and personable.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

JOHNM P. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

Terri S. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
4.0

The 24/7 app had a problem with my location so i had to call U-Haul for help. But otherwise, it was all good.

EDWARD K. 
Rating:
5.0

Nothing

Kurt A. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Bill G. 
Rating:
5.0

Customer did not leave a comment.

STEPHENDOUGLAS L. 
Rating:
5.0

Thank you for your patience helping me to understand the estimate you gave. We appreciate your customer service standards and look forward to renting from you should the need arise again!

Isaac J. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Your new system where you r either charged $20 for check in versus do it yourself online stinks. It's just a sneaky way to make money and force me to open an account. Thanks but no thanks.

Jack C. 
Rating:
4.0

The bed of the trailer had stone and debris from the last customer. Not a big deal as to how it relates to my needs for this trip but I know you promise a clean rental so I figured you'd want to know.

Mathew B. 
Rating:
5.0

Customer did not leave a comment.

Marcus B. 
Rating:
5.0

Friendly and quick.

STEVEN E. 
Rating:
5.0

I've rented from this location several times and they always make it easy for me from start to finish. The cargo van is always spotless with a full tank of gas. The employees are friendly and professional. I wouldn't go anywhere else for a rental.

JACK S. 
Rating:
4.0

Have more equipment available at the same locations, I was extremely disappointed with uhaul for not having all the equipment I needed available

Jaclyn M. 
Rating:
4.0

Customer did not leave a comment.

Cheri D. 
Rating:
5.0

Customer did not leave a comment.

Philip K. 
Rating:
3.0

The problem was not at all with Ballston Lake Auto Care. The problem was with UHaul … reserved a car trailer 3 days in advance. Received call on the way to pick up rental that location had been changed. New location was 45 minutes away. And we were not allowed to drop it off at a closer more convenient location for us. UHaul dispatcher could not even tell me what one way rate was. Very dissatisfied with position UHaul put us in. Terrible customer service.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Mike and Tina were pleasant, knowledgeable and professional.

David S. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
2.0

Took over 30 minutes per customer to check in and receive equipment. I was 2nd in line when they opened and it took over an hour before I was able to leave.

William S. 
Rating:
2.0

The guy checking people in seemed unsure of what he was doing and unsure of how to use the check in technology. Then told us to put a ball that is too small on and hooked up the trailer. Less than a mile down the road we had to stop unhook and then put the correct ball on and reconnect.

Douglas V. 
Rating:
3.0

Customer did not leave a comment.

Adam T. 
Rating:
5.0

I rarely need to rent a small van or truck but would certainly rent from Ballston Lake Auto again. This is the second occasion I have gone to them and have not been disappointed. My only reservation is limited availability, which, given circumstances and my own timing, was no fault of theirs.

Jim M. 
Rating:
5.0

Customer did not leave a comment.

Jeffery D. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
3.0

Customer did not leave a comment.

Rileigh G. 
Rating:
5.0

Excellent service & very helpful!

Tony G. 
Rating:
5.0

Customer did not leave a comment.

Louis N. 
Rating:
5.0

Mike's entire staff is professional, knowledgeable and friendly. They make every visit a pleasant experience. I would highly recommend this U-Haul location to everyone. Thank you!

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Very helpful answering questions over the phone

Robert S. 
Rating:
5.0

Customer did not leave a comment.

HOLLY K. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

Heather B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Anthony F. 
Rating:
5.0

Customer did not leave a comment.

Cynthia Z. 
Rating:
5.0

Nothing

Jason G. 
Rating:
5.0

Customer did not leave a comment.

Susan D. 
Rating:
5.0

I was especially impressed with the young lady (Kay I believe. Is her name) who was assisting an Asian speaking customer, who was struggling to communicate. Kay was very patient and determined to meet his needs while at the same time handling my reservation. It was a beautiful experience to witness in these times. Four gold stars to that young lady!

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

JACK S. 
Rating:
5.0

I originally reserved a 20ft truck to be picked up less than a mile from my current location @ 8am. I received a voice mail and email about half an hour later stating that, I could get a 20 ft truck but I would have to wait till 3:45 to pick it up in Queensbury. Being that I had 7 people coming to help me that would not work. I called uhaul and had a new reservation made for a 17ft truck @ 9 am, at Ballston lake auto care. I was told that there were no more 20 or 26 ft trucks available. When I woke up Saturday and checked my reservation it stated that I had a 15ft truck reserved. I called uhaul to figure out what was going on. I was told that Uhaul is selling all their 17ft trucks and the 15ft truck was all that was available unless I wanted to pick up a 26 ft truck on central Ave in Albany. Having all of this unfold on moving day caused a great deal of stress for not only myself but everyone that volunteered to help me move. A simple 1 trip, 4 to 5 hour move turned into a 14 hour move and 2.5 trips. We made it work but I will definitely shop around next time it comes to a moving truck rental.

KYLEJ B. 
Rating:
5.0

My experience was quick, simple and easy. Friendly service.

David G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Kathleen S. 
Rating:
5.0

Great customer service

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Joe T. 
Rating:
5.0

Everything was great

Donna K. 
Rating:
3.0

The truck I reserved was not available even though it was guaranteed. The employee appeared annoyed that he had to deal with me. I felt pressured to accept a smaller truck that did not meet my needs. Then I was told I did not qualify for the $50 guarantee because I accepted the smaller truck. I should have walked out right when he said my reserved truck was not returned yet. I will tell everyone how uhauls $50 guarantee is worthless and they don't stand by it. Lousy company.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Jacki W. 
Rating:
4.0

No sure, it was an easy process.

Stephen O. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA M. 
Rating:
5.0

The whole experience was good from beginning to end. The truck worked and drove very well and everything worked. Made our move much easier! Thank you for that!

Ingo P. 
Rating:
5.0

Customer did not leave a comment.

Doug C. 
Rating:
5.0

Customer did not leave a comment.

Marlin S. 
Rating:
5.0

Kayla was personable and thorough explaining the rental. I left another rental company (Enterprise) that had employees who really didn't care about helping the customer. I'll be back this week for another rental. Thank you!

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Alissa C. 
Rating:
5.0

Customer did not leave a comment.

victor M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan T. 
Rating:
1.0

Van was filled with stuff and then it wouldn't start. Had to unload everything Very frustrating as the last customer said they had the same issue. Mechanic thought they fixed it they let me be the one that figured out that it was still not working. Complete waste of my time and zero apologies were made by the company.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

CODY M. 
Rating:
5.0

Quick Easy and Friendly. Van was very clean.

Jonathan L. 
Rating:
5.0

Great people

Dale N. 
Rating:
5.0

Nothing, however I had and extremely unpleasant issue arrise on my end. After the friendly staff helped me get a car hauler quickly even without an appointment, I was almost done. Mike, i believe the owner, went out to hook up the hauler for me without delay. I thanked him and got halfway to the location, called the seller whom apparently sold the vehicle despite our agreement the night before. I returned and once again the receptionist was extremely compassionate for the ordeal. Mike came out again to help me finish unhooking. Great honest people and know where to go for my next Uhaul!

PAUL F. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Nothing I had a great experience

RICHARDC P. 
Rating:
4.0

I was told could bring back the truck without refueling and would be charged cost of gas. Was not told there would be a $30 fee. I' will be protesting this charge as I would have refueled if I knew about the fee.

Francis P. 
Rating:
5.0

Mike is awesome !

Scott E. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
No reviews have been submitted for this location.

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