Customer Reviews for Ballston Lake Auto Care Inc
(U-Haul Neighborhood Dealer)

562 reviews

1023 State Rte 50   Ballston Lake, NY 12019

(518) 399-8530

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(518) 399-8530

1023 State Rte 50
Ballston Lake, NY 12019

Services at this Location:

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Van was filled with stuff and then it wouldn't start. Had to unload everything Very frustrating as the last customer said they had the same issue. Mechanic thought they fixed it they let me be the one that figured out that it was still not working. Complete waste of my time and zero apologies were made by the company.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

CODY M. 
Rating:
5.0

Quick Easy and Friendly. Van was very clean.

Jonathan L. 
Rating:
5.0

Great people

Dale N. 
Rating:
5.0

Nothing, however I had and extremely unpleasant issue arrise on my end. After the friendly staff helped me get a car hauler quickly even without an appointment, I was almost done. Mike, i believe the owner, went out to hook up the hauler for me without delay. I thanked him and got halfway to the location, called the seller whom apparently sold the vehicle despite our agreement the night before. I returned and once again the receptionist was extremely compassionate for the ordeal. Mike came out again to help me finish unhooking. Great honest people and know where to go for my next Uhaul!

PAUL F. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Nothing I had a great experience

RICHARDC P. 
Rating:
4.0

I was told could bring back the truck without refueling and would be charged cost of gas. Was not told there would be a $30 fee. I' will be protesting this charge as I would have refueled if I knew about the fee.

Francis P. 
Rating:
5.0

Mike is awesome !

Scott E. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Tina in office very helpful as well as Mike. Well run operation.

Peter K. 
Rating:
5.0

Customer did not leave a comment.

Angelina S. 
Rating:
2.0

NEITHER the number listed on the contract for the drop-off business (Ballston Lake Auto Care @ 1023 State RTE 50; (518)399-8530) or the number on the business sign by the road ((518)399-7840) worked after hours, and even when I dialed them both FROM WITHIN THE BUSINESS at 0940 hours while the desk employee was out helping the one customer in front of me THEY DID NOT WORK AND PROVIDED ONLY AN AUTOMATED MESSAGE THAT ‘the voicemail had not been set up' before disconnecting. Oddly enough, John (the desk employee's self reported name) could neither cash me out nor give me a receipt OR ANYTHING to prove I was there and left the vehicle hauler (I had dropped it off earlier in the morning 3/02 at 6:30AM ONE DAY LATE (it was due back by “7AM Monday” 3/01/21) when the place was not yet open); Mike, reportedly the owner who could settle my account and give me a receipt, did not arrive at 10AM as he was supposedly known to do per John... so I left at 10:10 with instructions to call the number on the sign & talk to him in another half hour or so. I pointed out that the numbers didn't work- he had me try it again (I speed dialed the 399-7840 number on my cellphone from before so I would be certain to dial the same number) and inexplicably this time it worked! Note that I had tried it more than once before AND even had my friend with whom I was staying independently dial the number with his cellphone- he got the same dead end message. Later at 1PM I called and spoke to a polite Mike who promised to close my account and confirmed it was only $20/day extra... moments later the invoice was mailed BUT it contained $40 extra for two days. I immediately called Mike back and to his credit he answered and after I explained that I only had it one extra day he agreed to credit me $20 back. I do not know when/if this will happen. Needless to say the whole experience was a little frustrating.

AARON P. 
Rating:
3.0

In the future, you could provide trailer specifications. Rented a car trailer and I asked several U-haul location about the size of the car trailer. Picked it up and got it home (I should have measured it before hooking up) and the thing is only 12' or 144" long. The vehicle we going for was 203" length over all. I would have 5' for car hanging off. The wheel base 118" center to center and add 32" to fully include the tires get you 150". While yes, the actual tire contact patches fit at the extreme corners of the trailer (and I do mean extreme) it looks ridiculous and unsafe.

Terry H. 
Rating:
4.0

The van was itself was great and the site staff were very polite and helpful. However, the notion it's an easy process to pick up and return the van when the site is closed is simply inaccurate. At pick-up, the app didn't work -- it kept looping me back -- so I had to call the "help" number posted on the site's door. Thanksfully, someone answered the phone and got me through the process so that I could get the key. And when I returned the van, I had exactly the same problem with the app looping back to where I started -- and the "help" phone number that's posted on the site's door didn't work either -- indicating they were "closed" and that I needed to call back the next day. Later in the evening, I tried accessing the website for return instructions (even though I had already returned the van), and that was worthless, too. I had to stand outside in the bitter cold for more than half an hour trying to complete the pick-up and return process. Someone at Uhaul central needs to fix this process. It was extremely frustrating.

Patricia R. 
Rating:
4.0

Be aware the furniture pads come with 6 per bag, so 2 dozen would be 4 bags. I didn't get the number of pads I requested, so I had to get creative with protecting my furniture. Other than that, it was a good experience.

James M. 
Rating:
5.0

Customer did not leave a comment.

TERRIANN S. 
Rating:
5.0

Customer did not leave a comment.

Terri S. 
Rating:
3.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
2.0

Had 10am pickup, truck was not ready, had to be dug out of snow. They couldn't clean the top of the roof so snow blew all over the place when I was driving. Alot of confusion as to where I was to drop off so I had to find a place and call U haul. Not a good experience.

ELLENMARIE D. 
Rating:
5.0

Customer did not leave a comment.

MARGARETLILLEY K. 
Rating:
5.0

Customer did not leave a comment.

ANDREWBYRON R. 
Rating:
5.0

I didn't realize you have to pick up within 15 minutes of scheduled time. So I had to call in. Otherwise the pick up would have been quick. Unfortunately it wasn't

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

HELENSARA S. 
Rating:
5.0

Haven't used a u-haul in decades- so wasn't sure what to expect. The van was clean & new, process was seamless, proprietor was very nice, no surprises. Emails to explain all the details. Definitely would use again!

BARBARAANN B. 
Rating:
5.0

Nothing

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

Customer did not leave a comment.

Aidan S. 
Rating:
4.0

Guys at the shop helped me out when the online version would not let me sign in on site to pick up our rental! They were great! Drop off was easy with key box at the door.

Kimberly F. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Jonathan T. 
Rating:
4.0

Customer did not leave a comment.

Scott S. 
Rating:
2.0

Horrible experience and didn't even get my refund they took 100$ from me and I only drove 3 miles and had it for an hour.

Hannah B. 
Rating:
5.0

Customer did not leave a comment.

THOMASW JR M. 
Rating:
5.0

Customer did not leave a comment.

Evan P. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Customer did not leave a comment.

Josh M. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
2.0

I waited an hour at the location to pick up my rental. Way too long.

Jude O. 
Rating:
3.0

My selected vehicle was too wide for the trailer

Thomas V. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

william W. 
Rating:
5.0

A-1 Knowledgeable and helpful proprietor Thank you

SCOTTW C. 
Rating:
4.0

Customer did not leave a comment.

Nicholas D. 
Rating:
5.0

Person I dealt with was very thorough, nice and conscientious.

Scott S. 
Rating:
5.0

Keep doing what you've done for us .

Derik R. 
Rating:
3.0

Customer did not leave a comment.

Shondell H. 
Rating:
5.0

Customer did not leave a comment.

Lori W. 
Rating:
4.0

I had trouble with the mobile check out as it would not recognize my location even though I had location turned on for my phone. I had to call the phone number and speak to a representative.

Brad O. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Very friendly and efficient service, accommodating to our needs

Stacey P. 
Rating:
4.0

Not a comment for pickup location. I had to drive 45 min to pick this truck up due to original pick up location not having the truck available, which was 4 miles from my residence.

Emily F. 
Rating:
5.0

Customer did not leave a comment.

rich H. 
Rating:
5.0

Mike was very helpful and very friendly.

Kyle C. 
Rating:
2.0

Trailer pin for ramp was not aligned with the holes so it had to be hammered to get it in and hammered to get it out. I'll never do it again.

Edward G. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

EUGENE O. 
Rating:
5.0

Great service. I will use it again. John was outstanding

Eduardo C. 
Rating:
5.0

great

Laurie P. 
Rating:
5.0

Customer did not leave a comment.

Andrew Y. 
Rating:
5.0

Customer did not leave a comment.

Anthony F. 
Rating:
5.0

Customer did not leave a comment.

Sheryl O. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

I ended up putting in 15 gallons of gas for a 21 mile trip as I was told to return it full. It apparently was not full when I got it. You need a better tracking system

Maureen K. 
Rating:
5.0

I sent an email already. I showed up to pick up my confirmed 10' truck rental. It wasn't there! Two hours before that I got an email which I didn't see sending me to another location over an hour in the opposite direction. Ballston Lake Auto said to take the 15' truck they had instead for same price. Received the bill and it is for the 15'. Then the elevator was broken at storage so I was late getting back. Called and they said no problem, no one was waiting. I was charged for two days.

TERRIANN S. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

Lisa R. 
Rating:
5.0

Nothing. Uhaul rep at this location was very polite and professional.

Terrence D. 
Rating:
5.0

Customer did not leave a comment.

Ethan B. 
Rating:
5.0

Customer did not leave a comment.

brent R. 
Rating:
4.0

Streamline the self check out process. It took about 45 minutes just to get the key.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Margaret K. 
Rating:
5.0

Of ALL the the business establishments I went to to rent a U-Haul Ballston Lake Auto Care was the most professional, kindest and courteous!! I would highly recommend to check them out!! Thank You, Mike!!

Bambi B. 
Rating:
5.0

Electronic check in website.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Nadine W. 
Rating:
5.0

Customer did not leave a comment.

Mari B. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Nothing Thanks

Nelson A. 
Rating:
5.0

Mike is awesome and very helpful, honestly one of the best people I have ever worked with

Travis R. 
Rating:
3.0

The truck did not have functioning air conditioning. In addition, one of the headlights stopped working.

Corey S. 
Rating:
5.0

Customer did not leave a comment.

Steve Z. 
Rating:
5.0

Quick and efficient . Friendly service. I would rent from this location again. Hopefully A pick up truck will be added to the fleet.

Deb L. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Bernard B. 
Rating:
4.0

Everything went smoothly. Only complaint was the total charges were $80 more than I was originally estimated when I decided to go with Uhaul.

Christine R. 
Rating:
3.0

Overcharged for an extra day and never got back to us about fixing the bill.

Alison B. 
Rating:
5.0

Have the correct vehicle available as promised.

Brian S. 
Rating:
5.0

Nothing , everything went well.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

Louis N. 
Rating:
5.0

Not at this location

Snady E. 
Rating:
5.0

I had an extremely wonderful experience renting a UHaul van from this location. Mike was very gracious, polite, flexible and kind. He seems to have a huge heart for customers. The van was brand new, and everything went smoothly. Thank you.

Leticia C. 
Rating:
5.0

Customer did not leave a comment.

Caleb H. 
Rating:
5.0

nothng - it was perfect.

David H. 
Rating:
3.0

Customer did not leave a comment.

Leonard M. 
Rating:
4.0

Customer did not leave a comment.

Lawrence S. 
No reviews have been submitted for this location.

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