Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employee at this location was professional and courteous. Top notch and probably the best location I’ve ever been to!
Ethan Wills
Rating:
5.0
Customer did not leave a comment.
Connor Gibson
Rating:
3.0
Customer did not leave a comment.
Stacie Pollock
Rating:
5.0
Customer did not leave a comment.
Charles Wells
Rating:
5.0
Customer did not leave a comment.
Ryan Keck
Rating:
5.0
Customer did not leave a comment.
Ronda Burson
Rating:
3.0
Customer did not leave a comment.
jeffery meyer
Rating:
5.0
Customer did not leave a comment.
Jerry Herrera
Rating:
1.0
Customer did not leave a comment.
Cathy Trujillo
Rating:
5.0
Customer did not leave a comment.
art reimann
Rating:
5.0
Customer did not leave a comment.
Jon Hill
Rating:
3.0
Customer did not leave a comment.
Jesse Schroeder
Rating:
5.0
Customer did not leave a comment.
JAMES NALL
Rating:
5.0
Customer did not leave a comment.
SHAWN DECKER
Rating:
5.0
Was amazing and very accommodating. We rented a 5x8 trailer and when we got up the road. My suv blew a heater hose (no fault of uhaul mind you just a weak hose) so we had to turn around. They had no problem halting the transaction and flipping my rental for a small box truck instead. Was easy and stress free the whole time. Alva uhaul is always a must for rental truck/trailer needs.
Wayne Marker
Rating:
5.0
Customer did not leave a comment.
David Hein
Rating:
5.0
Customer did not leave a comment.
Jeffery Bush
Rating:
5.0
Customer did not leave a comment.
Wendy Myers
Rating:
2.0
No cash on hand for refunding the 100 i had to pay as a deposit. Now I have to wait until uhaul does the refund, and I am sure it won't be in cash like I used. This stuff does piss me off, when a.company that is considered a professional company, does not plan ahead for the return event. Especially when the date is set in advance for the return.
Bobbie Allen Allen
Rating:
4.0
Customer did not leave a comment.
Wade Murry
Rating:
5.0
Customer did not leave a comment.
William Ruhl
Rating:
5.0
Customer did not leave a comment.
Lillian Chew
Rating:
3.0
Customer did not leave a comment.
Brett Ridgway
Rating:
5.0
Customer did not leave a comment.
Stephen Ford
Rating:
5.0
Very friendly and informative. Perfect interaction.
Rhonda Bowlware
Rating:
5.0
Make equipment--such as--
sm trucks, vans or 10' trucks-
more available for local rentals.
The service site in Alva, Ok. was GREAT.
Very helpful.
Sylvia Sabedra
Rating:
5.0
Customer did not leave a comment.
Karen Oneill
Rating:
5.0
Customer did not leave a comment.
Michael Caywood
Rating:
5.0
Customer did not leave a comment.
Keaton Wiske
Rating:
1.0
Customer did not leave a comment.
JEFFREY BATY
Rating:
5.0
Customer did not leave a comment.
Kimberly Daniels
Rating:
5.0
Nothing to improve. Very friendly, accommodating, and knowledgeable. It was easy & fast.
Sabrina Aubuchon
Rating:
5.0
Customer did not leave a comment.
Justin Hembree
Rating:
5.0
Customer did not leave a comment.
Jon Bingesser
Rating:
3.0
This was fine, just not the location I originally booked with. I had to travel to get it.
Hallie Neuens
Rating:
5.0
Customer did not leave a comment.
Jeffrey Roundtree
Rating:
5.0
Very friendly and helpful!
Jessica Buttry
Rating:
5.0
Customer did not leave a comment.
Robin Kopf
Rating:
5.0
Great service thank you.
Candy Labrador
Rating:
5.0
Customer did not leave a comment.
Theresa Kincer
Rating:
5.0
They were closed
DAVID ABRAHAM
Rating:
5.0
Customer did not leave a comment.
Jiashun Yang
Rating:
5.0
Customer did not leave a comment.
Gladys Link
Rating:
4.0
Customer did not leave a comment.
Kevin Ford
Rating:
3.0
No one at location
CARROLL ROBERTS
Rating:
5.0
Customer did not leave a comment.
Tara Coble
Rating:
5.0
Easy, fair price and friendly owner
Geoffrey Elliott
Rating:
5.0
Customer did not leave a comment.
GAYLE BATH
Rating:
5.0
Ricky does all he can to help you and make your move much easier.
Carrie Wills
Rating:
5.0
Customer did not leave a comment.
Terry Erickson
Rating:
5.0
Everything was good,
Andrew Mitchell
Rating:
5.0
Customer did not leave a comment.
Douglas Ritter
Rating:
3.0
The U-Haul app was the primary issue. It would not accept my photo of the vehicle's odometer and gas gauge, so I was unable to complete the check in. Customer service phone line had a 30+ min wait.
Chris Thorpe
Rating:
5.0
Customer did not leave a comment.
Vickie Chesser
Rating:
5.0
Customer did not leave a comment.
Bryce Galbraith
Rating:
3.0
Customer did not leave a comment.
Leisa Engelken
Rating:
5.0
Customer did not leave a comment.
Makayla Anderson
Rating:
5.0
Awesome, easy and will rate a perfect 10
Melba Hall
Rating:
5.0
Customer did not leave a comment.
christopher dunn
Rating:
5.0
As always great service.
Dale Rebarchik
Rating:
5.0
Customer did not leave a comment.
John Cummings
Rating:
5.0
this was the best truck I have ever rented
GALEN SPEAKER
Rating:
1.0
We ordered a 26 footer. Day before moving the cask and say they didn't have it. The closest one was an hour and ten minute drive away. They did allow us to pick it up a day early at no additional charge. When we arrived, the truck had one dolly and 5 dozen blankets. We had ordered 2 dozen blankets an, appliance dolly, a regular dolly and a piano dolly. The 24/7 check-in process took over an hour because they require 2 additional people to contact - who can't be yourself so you have to find a friend who will answer the phone at whatever time of day you pick up that truck. Since nobody was answering it took a long time. The agebts were always very kind and helpful, but that didn't change the inconvenience and upsetting process of not being able to get what we ordered.
Dominick Alipoon
Rating:
5.0
Customer did not leave a comment.
Jerry Stout
Rating:
3.0
Customer did not leave a comment.
Kaylee Gilliland
Rating:
5.0
Customer did not leave a comment.
Charles Spence
Rating:
5.0
Customer did not leave a comment.
Ridge Hughbanks
Rating:
5.0
Was great
Stephen Huddle
Rating:
5.0
Customer did not leave a comment.
KELLY SMITH
Rating:
5.0
Customer did not leave a comment.
SCOTT GLAB
Rating:
5.0
Customer did not leave a comment.
Charles Murrow
Rating:
5.0
Great
STACY VORE
Rating:
5.0
Customer did not leave a comment.
Jesse Glab
Rating:
5.0
Customer did not leave a comment.
Rocky Repp
Rating:
5.0
Customer did not leave a comment.
James Stoneking
Rating:
5.0
The gentleman was very courteous and helpful.
Would use this service from this man again should I need a trailer and would highly recommend him to anyone,
Bonnie Wahl
Rating:
5.0
Great Service !!
Thomas Lane
Rating:
5.0
Customer did not leave a comment.
William Ruhl
Rating:
5.0
Great customer service
Kent Scribner
Rating:
3.0
Customer did not leave a comment.
Jake Lee
Rating:
5.0
Customer did not leave a comment.
Tim Bart
Rating:
5.0
Customer did not leave a comment.
Nathan Jones
Rating:
5.0
Customer did not leave a comment.
ADAM JORDAN
Rating:
4.0
Customer did not leave a comment.
Cynthia Brasfield
Rating:
4.0
He was a bit late getting to his shop, but was nice. He helped hook the trailer which was great! He made sure my lights were working and I was ready for the trip.
Dianna Rosenbaum
Rating:
5.0
Customer did not leave a comment.
Kent Laubhan
Rating:
5.0
Customer did not leave a comment.
Brian Quador
Rating:
2.0
Never got email showing the trailer was returned
MICHAEL PADILLA
Rating:
5.0
Customer did not leave a comment.
Alan Adair
Rating:
5.0
Ricky does a great job. He is always taking care of business and making the transition easy for a drop off location definitely the best location I’ve ever used at U-Haul. He does what he says and make sure you were always taken care of.
ANDREW RHODES
Rating:
5.0
Customer did not leave a comment.
Jesse Bittle
Rating:
5.0
Customer did not leave a comment.
PLEDORODNEY-JAME DYSON
Rating:
5.0
Customer did not leave a comment.
Anthony Moran
Rating:
5.0
1st off i have rented from u-haul numerous times. i have never been told in order to rent the size truck i needed i would have to drive 40 mins to go get it. then after driving 40 mins to location only to find out they don't have the truck i needed. after several calls to u-haul i ended up having to rent an additional truck & transport, at an additional cost.guess what, i did not receive any money for the 80 mins of drive time for nothing. not mention having to pay full price for 2 trucks & 2 transporters instead of what i needed ! truck & 1 transport. thanks for taking about $1000.00 out of my pocket for a move than only involves 1 hr & 30 mins off drive time.great way to run a business. will be telling everyone i know , this same story & we all know how word of mouth does for a business. will be looking forward to reading this in your reviews.
John Miller
Rating:
5.0
Ricky took care of me. Would definitely use B&B again. Definitely recommend