Customer Reviews for B&B Factory Outlet

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of B&B Factory Outlet

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Artur R.
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I had done everything online and when I got there he said nothing was saved and was not able to put the info online so he took picture of my license with his personal phone, i don't like that. this process took over 30 minutes to complete and now i check my invoice, he went and charged me for insurance when i declined it. i am upset and will never use thenm again

Scott R.
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Customer did not leave a comment.

Cesar P.
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Good people

hank W.
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MELVIN E.
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colenthia W.
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Belinda W.
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sophia A.
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I rented here before and as always the are great!!!

andrew M.
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Bob E.
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Dale R.
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Belinda W.
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Very friendly prompt service

Alan B.
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ERICA L.
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LUIS M.
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Keith B.
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It is hard to remove trailer from hitch due to the weight.

Rick J.
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Can't get no better than to show you where to put it!

Roy I.
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They go the extra mile, very helpful even when busy, they sort things out, I did not see them skip a beat. I will see them again, Roy.

Darrell S.
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John B.
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Nota

Bryan P.
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Anthony G.
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barbara A.
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Eric S.
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Easy to work with.

stephen S.
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Although a fuel receipt was offered to prove that truck was brought back at same gas level at time of departure they still charged us for gas in the final invoice, would recommend to make sure there are no extra charges begore leaving the place.

rafaael Z.
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ray D.
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sally B.
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Gary D.
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Dave was great.

loretta B.
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great location and everyone was friendly/helpful.

Carmin O.
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Customer did not leave a comment.

Jose A.
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Tashayla I.
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Actually go through the return process with the customer. I end Up being charged far more than what I was quoted. I extended my rental for a day and the representative quoted me $20 yet I received a $40 charge. Very displeased with the overall “service” both picking up and returning.

stacey L.
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Terrance E.
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Wendy W.
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Vincent M.
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Sarah K.
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They gave me a truck with one tire that had low pressure (the tire light was flashing from the moment he gave me the keys). I had to drive back to the main UHAUL storage center to have them check the tires and add air into one of them. The person at this location was very nice, but I prefer renting trucks at the main UHAUL storage center, instead of a dealer.

Richard L.
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The door on the unit had to be lifted physically in order to close properly. There was also damage on the outside fender and the wheel lug nuts looked like they were rusted in place.

Joseph K.
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The staff were very nice, and straightforward. There was a washing machine left in the back of the truck, that they came and picked up from my location. The truck wasn't clean when I picked up, there was dirt and French fry on the floor and the odor wasn't that great. Other then that it was ok....

KEVIN B.
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in and out without any fuss. will be renting again in a week or two

Kaley F.
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Worst experience ever. I reserved for 9 pm. Took an uber tonthe location for no one to be there then had to uber back. 8bam comes around and i uber back. For no one to be there or show up until 9am. I was supposed to rent this truck to do a job. You cost me 4 hours! Then the guy who runs the place was very rude inconsiderate and disrespectful. I wouldnt want him representing me.

Sharon M.
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Customer did not leave a comment.

veronica F.
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Nothing Negative to say

robert B.
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Patrick N.
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Joanne W.
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michele A.
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Hate the new system with all the scanning - my phone is not my mobilecomputer it is my phone -

bryan T.
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Michael R.
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Associate, Jeremi was very helpful, I have no problems to report.

Charles H.
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None

murl H.
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Customer did not leave a comment.

Gregory G.
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The staff were great to work with...very friendly and helpful.

JUAN C.
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Excellent service willing to work with you on your needs, They are working to make you happy and they have come at a time frames and vehicle usage as you need them

Patricia W.
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I went to another uhaul up the road because that's where my reservation confirmed I go. It took 10 minutes for someone to even open the door. The lady had no idea anyone was coming for a trailer and made it seem like I didn't know what I was talking about. Through my insistence, she checked the computer and told me the reservation was moved to another location down the street. I was NEVER notified of the change. I asked her to call and confirm it was there. She did not call but sent me on my way. The 2nd place was short staffed and I had to wait again but he did have the trailer. I suggest that if you move a customer's reservation that you notify said customer so we dont waste so much time waiting and going further than we have to. This is a common courtesy and the ball was dropped in my case. Very frustrating and poor customer experience

Ariana M.
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This location looked uninviting. There was personnel that jumped in their car and drove off without acknowledging us, I guess they were off the clock and didn't want to bother with us. I had to call the hotline to find out where to leave the keys.

alfred S.
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Tim R.
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Jill S.
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Patricia M.
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STEVENBERNARD S.
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Jimmy D.
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The young lady who helped was very sweet but the gentleman helping her was rude. He seemed a little too squirrely and scattered. I believe he was the owner.

Patrick F.
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This location is a five star ambassador of Uhaul. I will only use this location, my friends and family also. My Father passed away and we needed a truck to take care of things. With everything on my mind, renting a truck here was flawless. Thank you! P.F

CLARENCE M.
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William B.
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ARTHURO V.
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Ronda A.
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They were really nice and helpful

James W.
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david P.
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patricia D.
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None

Jeffery H.
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Hooked up trailer wrong almost caused a crash we ended up removing the car and driving it rather than risking using the trailer caused more expense could not go faster than 45 mph or trailer would swing violently talked to uhaul were we returned trailer in North Carolina promised it would be taken care of and we would get a refund nothing was done went back was told pretty much shit out of luck I we will not recommend using this service to any one they hooked trailer wrong it could killed someone when they were promising it would be refunded they never even looked at the hookup I took pictures of it all weight was on rear axle

William E.
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Belinda W.
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marvin V.
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Eddie C.
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ted B.
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becki B.
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From the first contact to the final drop off this was a professional and courteous experience.

steven M.
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Great experience no suggestion

tamara G.
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Harry D.
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Jesus M.
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charles F.
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Very good service

jeremiah S.
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Nothing needs to be improved these people are great and very professional

janae M.
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Richard N.
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KIM M.
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rrandy P.
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Christopher F.
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cathy F.
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BANDB F.
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Everything went very smoothly and efficiently. The gentleman there was very kind and helpful and explained things to me very well. I appreciate the kind service!

Patricia M.
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Myron Z.
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Luis T.
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I will rent again

Naomi D.
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tamera G.
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Colette S.
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Best location to get your Uhaul needs!!!!!

Julio V.
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leroy W.
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alfredo F.
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Error on mileage out and gas out Never gave me the papers and then billing more than real Sent email with evidence No response.

Iris V.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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