Customer Reviews for B&B Factory Outlet
(U-Haul Neighborhood Dealer)

790 reviews

23530 US Hwy 27   Lake Wales, FL 33859

(863) 679-8679

Location Hours

  • Mon-Tue: 8:30 am - 5 pm
  • Wed: 8:30 am - 4 pm
  • Thur-Fri: 8:30 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(863) 679-8679

23530 US Hwy 27
Lake Wales, FL 33859

Services at this Location:

Location Hours

  • Mon-Tue: 8:30 am - 5 pm
  • Wed: 8:30 am - 4 pm
  • Thur-Fri: 8:30 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

John T. 
Rating:
3.0

Customer did not leave a comment.

Gerald C. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
4.0

I didn't have any issues . Everything went well .

Arthur W. 
Rating:
5.0

Absolutely nothing, perfect conditions.

shane S. 
Rating:
1.0

I WAS NOT GIVEN A RECENT OF CONTRACT NOT 1 PIECE OF PAPERWORK.THE TRUCK WASN'T CLEAN RATHER NASTY.I WOULDN'T RECOMMEND THIS PARTICULAR PLACE TO MY ENEMY

shawn H. 
Rating:
1.0

This facility was a mess, both inside as and out. I don't believe they had ever heard of face coverings. Pretty disgusting place.

Tom M. 
Rating:
5.0

You guys are great!!

shawonda H. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY F. 
Rating:
1.0

While they were removing the trailer from the back of truck. The staff member had it roll into the bumper of the vehicle. Yes damaging it...saying he would take care of damage, by their staff on their business property. Well good luck. Said to put it on my insurance?..well hate to say it..that's why you also have your insurance. He will be paying for the damages...will not do business with them again

Patricia M. 
Rating:
4.0

Once again this location in Winter Haven Florida wasn't the nicest looking but the people was very professional and did their job in a timely manner

Johnny N. 
Rating:
5.0

The truck was sanitized well people are always friendly we always recommend B & B Furniture Outlet

fred R. 
Rating:
2.0

I objected to bill becuse I didn't request insurance but was changed anyways and correction was never made

DENISE T. 
Rating:
5.0

Very nice sales people, they are busy but take the time for each customer

mark F. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

wes E. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
2.0

We had to sweep out the truck and they almost forgot to give us our dollys. Not good customer service.

Elizabeth B. 
Rating:
5.0

I had a great and fast rental. I will continue to use this location for my rental needs.

DARRELL H. 
Rating:
5.0

I think it would be better with a bigger place in this area because this office is to small and there were a lot of customers in the office and only two elderly ladies at that time but very polite and nice.

MARIBEL D. 
Rating:
5.0

Nothing This was Fast and efficient service

jerry B. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO C. 
Rating:
5.0

Customer did not leave a comment.

Floyd L. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
4.0

Customer did not leave a comment.

ted B. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

glainford G. 
Rating:
5.0

Customer did not leave a comment.

angel R. 
Rating:
5.0

Customer did not leave a comment.

JOSE Z. 
Rating:
1.0

I have had numerous moves using uhaul equipment. I definitely can say I would never use this location again. They were rude, couldn't find the documents I had uploaded for them and when we brought the truck back it seemed that they couldn't be bothered dealing with us. Didn't ever remember we had just picked it up that morning. Said it was full of gas when it was only 3/4, and because the contract said it was full, we filled it to bring back. Only went 43 miles and ended up putting a quarter of a tank of gas in it. Would not recommend using them again.

KIMBERLY M. 
Rating:
5.0

Customer did not leave a comment.

MARIBEL R. 
Rating:
5.0

Customer did not leave a comment.

walter P. 
Rating:
5.0

Customer did not leave a comment.

Pedro F. 
Rating:
1.0

I had done everything online and when I got there he said nothing was saved and was not able to put the info online so he took picture of my license with his personal phone, i don't like that. this process took over 30 minutes to complete and now i check my invoice, he went and charged me for insurance when i declined it. i am upset and will never use thenm again

Artur R. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Good people

Cesar P. 
Rating:
4.0

Customer did not leave a comment.

hank W. 
Rating:
3.0

Customer did not leave a comment.

MELVIN E. 
Rating:
5.0

Customer did not leave a comment.

colenthia W. 
Rating:
5.0

Customer did not leave a comment.

Belinda W. 
Rating:
5.0

I rented here before and as always the are great!!!

sophia A. 
Rating:
5.0

Customer did not leave a comment.

andrew M. 
Rating:
5.0

Customer did not leave a comment.

Bob E. 
Rating:
5.0

Customer did not leave a comment.

Dale R. 
Rating:
5.0

Very friendly prompt service

Belinda W. 
Rating:
4.0

Customer did not leave a comment.

Alan B. 
Rating:
5.0

Customer did not leave a comment.

ERICA L. 
Rating:
4.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

It is hard to remove trailer from hitch due to the weight.

Keith B. 
Rating:
5.0

Can't get no better than to show you where to put it!

Rick J. 
Rating:
5.0

They go the extra mile, very helpful even when busy, they sort things out, I did not see them skip a beat. I will see them again, Roy.

Roy I. 
Rating:
5.0

Customer did not leave a comment.

Darrell S. 
Rating:
5.0

Nota

John B. 
Rating:
1.0

Customer did not leave a comment.

Bryan P. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

barbara A. 
Rating:
4.0

Easy to work with.

Eric S. 
Rating:
3.0

Although a fuel receipt was offered to prove that truck was brought back at same gas level at time of departure they still charged us for gas in the final invoice, would recommend to make sure there are no extra charges begore leaving the place.

stephen S. 
Rating:
5.0

Customer did not leave a comment.

rafaael Z. 
Rating:
5.0

Customer did not leave a comment.

ray D. 
Rating:
3.0

Customer did not leave a comment.

sally B. 
Rating:
5.0

Dave was great.

Gary D. 
Rating:
5.0

great location and everyone was friendly/helpful.

loretta B. 
Rating:
5.0

Customer did not leave a comment.

Carmin O. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
2.0

Actually go through the return process with the customer. I end Up being charged far more than what I was quoted. I extended my rental for a day and the representative quoted me $20 yet I received a $40 charge. Very displeased with the overall “service” both picking up and returning.

Tashayla I. 
Rating:
5.0

Customer did not leave a comment.

stacey L. 
Rating:
5.0

Customer did not leave a comment.

Terrance E. 
Rating:
5.0

Customer did not leave a comment.

Wendy W. 
Rating:
4.0

Customer did not leave a comment.

Vincent M. 
Rating:
3.0

They gave me a truck with one tire that had low pressure (the tire light was flashing from the moment he gave me the keys). I had to drive back to the main UHAUL storage center to have them check the tires and add air into one of them. The person at this location was very nice, but I prefer renting trucks at the main UHAUL storage center, instead of a dealer.

Sarah K. 
Rating:
3.0

The door on the unit had to be lifted physically in order to close properly. There was also damage on the outside fender and the wheel lug nuts looked like they were rusted in place.

Richard L. 
Rating:
3.0

The staff were very nice, and straightforward. There was a washing machine left in the back of the truck, that they came and picked up from my location. The truck wasn't clean when I picked up, there was dirt and French fry on the floor and the odor wasn't that great. Other then that it was ok....

Joseph K. 
Rating:
5.0

in and out without any fuss. will be renting again in a week or two

KEVIN B. 
Rating:
1.0

Worst experience ever. I reserved for 9 pm. Took an uber tonthe location for no one to be there then had to uber back. 8bam comes around and i uber back. For no one to be there or show up until 9am. I was supposed to rent this truck to do a job. You cost me 4 hours! Then the guy who runs the place was very rude inconsiderate and disrespectful. I wouldnt want him representing me.

Kaley F. 
Rating:
3.0

Customer did not leave a comment.

Sharon M. 
Rating:
5.0

Nothing Negative to say

veronica F. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

Customer did not leave a comment.

Patrick N. 
Rating:
5.0

Customer did not leave a comment.

Joanne W. 
Rating:
5.0

Hate the new system with all the scanning - my phone is not my mobilecomputer it is my phone -

michele A. 
Rating:
4.0

Customer did not leave a comment.

bryan T. 
Rating:
5.0

Associate, Jeremi was very helpful, I have no problems to report.

Michael R. 
Rating:
3.0

None

Charles H. 
Rating:
4.0

Customer did not leave a comment.

murl H. 
Rating:
5.0

The staff were great to work with...very friendly and helpful.

Gregory G. 
Rating:
5.0

Excellent service willing to work with you on your needs, They are working to make you happy and they have come at a time frames and vehicle usage as you need them

JUAN C. 
Rating:
3.0

I went to another uhaul up the road because that's where my reservation confirmed I go. It took 10 minutes for someone to even open the door. The lady had no idea anyone was coming for a trailer and made it seem like I didn't know what I was talking about. Through my insistence, she checked the computer and told me the reservation was moved to another location down the street. I was NEVER notified of the change. I asked her to call and confirm it was there. She did not call but sent me on my way. The 2nd place was short staffed and I had to wait again but he did have the trailer. I suggest that if you move a customer's reservation that you notify said customer so we dont waste so much time waiting and going further than we have to. This is a common courtesy and the ball was dropped in my case. Very frustrating and poor customer experience

Patricia W. 
Rating:
3.0

This location looked uninviting. There was personnel that jumped in their car and drove off without acknowledging us, I guess they were off the clock and didn't want to bother with us. I had to call the hotline to find out where to leave the keys.

Ariana M. 
Rating:
5.0

Customer did not leave a comment.

alfred S. 
Rating:
5.0

Customer did not leave a comment.

Tim R. 
Rating:
5.0

Customer did not leave a comment.

Jill S. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
4.0

Customer did not leave a comment.

STEVENBERNARD S. 
Rating:
3.0

The young lady who helped was very sweet but the gentleman helping her was rude. He seemed a little too squirrely and scattered. I believe he was the owner.

Jimmy D. 
Rating:
5.0

This location is a five star ambassador of Uhaul. I will only use this location, my friends and family also. My Father passed away and we needed a truck to take care of things. With everything on my mind, renting a truck here was flawless. Thank you! P.F

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE M. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

ARTHURO V. 
No reviews have been submitted for this location.

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