Hook up and check like everywhere else!LaVaughn G.
Customer Reviews for B&B Wrecker Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.LaVaughn G.
the trailer was beat up...the location was or seemed like a family run business...they where very nice I came from a 4 day work job stuck on a site (no showers) and went straight in cause I still had to pick up the car and was running a very tight time period. I felt so bad having to come in like that... the u-haul experience booking online was terrible. I scheduled for their location. it got moved across town then online people moved it 4hrs away... they still helped me...the mom was a very sweet person. very friendly people.Christopher N.
Customer did not leave a comment.joe L.
Customer did not leave a comment.Tracy T.
Customer did not leave a comment.luis H.
Dropped off rental after hours but staff was friendly over the phone.Joseph H.
Customer did not leave a comment.Tim W.
Customer did not leave a comment.James M.
U haul needs to lower prices. The price that I was charged for what I did seemed to be highDewain C.
Customer did not leave a comment.Tracy L.
Customer did not leave a comment.SANDRENA M.
Customer did not leave a comment.Javier S.
Customer did not leave a comment.Kenneth S.
Customer did not leave a comment.Steven R.
The equipment had just come in the night before, so was still hooked Up to the truck. Employees were not too willing to help.Daniel R.
Customer did not leave a comment.Evonne C.
Customer did not leave a comment.Ismael Q.
Customer did not leave a comment.Ernest C.
Good peopleEric H.
Customer did not leave a comment.James B.
Customer did not leave a comment.GLEN C.
I wanted to rent a Uhaul van or pickup truck from Fort Stockton Texas. No vas or pick up trucks out of state rentals. No trucks available under 26 feet did not need that much or have that much money. My car had broken down and was not fixable. No transportation to Pecos had to bum a ride to go get 10 foot truck in Pecos.Sharon B.
Customer did not leave a comment.Wesley P.
The people were great and helpful
Customer did not leave a comment.Luciano P.
102% perfectEugene G.
Customer did not leave a comment.Patrick M.
Customer did not leave a comment.Jeremy D.
Though the reservation was for 10 AM, on the day of pick up they were not able to confirm the vehicle was available until after 15:30 (3:30 PM). After the hour and a half drive we had to make to get out to the pick up location, we waited an hour to even see service, then another hour to actually take control of the vehicle. Then, we had to wait *another* hour to take control of the trailer, as the trailer we had reserved was not at the location, and the only trailer at the location was not in their inventory. During this entire time, the location did not have proper air conditioning. They also did not have any moving supplies available for rent at all.andrew J.
The 6'Ã—12' trailer I reserved had faulty brakes. This trailer hadn't been inspected before they issued it to me. I was the one who found the problem when I inspected it before I hooked it up. Had to down size to a smaller 5' Ã— 8' trailer and was still charged for the 6'Ã—12' trailer even though I was assured that the difference in price would be refunded.Donald B.
OK, Nothing remarkable about it. Wrecker service. I had to hook up the trailer to the truck with no help from staff.GEORGE H.
the ladies were pleasant and helpful wich is not normal for the area.Kate M.
No one present when turned in, (Holiday) nothing else comes to mind.LaVaughn G.
It was hard to find an auto transport trailer around I had to drive 1 hr to pick up trailer then go back for the car where it wasCarlos M.
Great job thanksdavid K.
Everything was good. Thank YouSylvia O.
This location needs some love. The people working there were great ;however, there is a great need for trucks in this area, they were under staffed, the area was dirty and was like an automobile graveyard. The entire town of Pecos is like going to another planet, I hope that we will never need to go to west Texas again. That being said, our truck ran well, along with our car transport and we made it back to Houston safely.Robert B.
Customer did not leave a comment.Manual E.
Customer did not leave a comment.Gretchen H.
Bery friedly customer service both at Pecos pickup and San Angelo drop off.John F.
Fast Friendly and and very informativeBayless P.
Terrific Would Change A ThingYSACX F.
This U-Haul was extremely, extremely dirty and messy-junk everywhere!! The girl was rude when I talked to her on the phone too and when we got there to the location, she was at first curt with us, very short with answers and when another customer called she was rude with him and put him on forever hold. I asked her if we needed a lock and she said no, later I noticed we did and they had no locks there. She told me the keys to the truck were under the seat of the truck or cup holder and I couldn't find them and it annoyed her that she had to go find them. The packing pads were loose in a dirty shed and just handed them to my husband and grandson. When we put them in the truck we counted them and were short 2. When my husband went back to ask for the 2, she said she had given them to us and my husband told her to go count them, so very annoyed she got up grunting and huffing that she had to go back to the shed. There was a big oily white bucket in front of the truck the she did not bother to move and I had to move the nasty thing. The dirt parking lot had so many pot holes everywhere and tall grass everywhere it was a challenge to get into the truck and get out of there. That location looked like a dump! I am so surprised that you have them working for you.lilly M.
This rental station was a joke. When calling the office lady was rude on the phone, she even told me that it would be expensive and then hung up on me. When we got to the office, they gave us the contract with the equipment Numbers and made us go out and find the truck and trailer and hook up everything ourselves. It was very windy and dusty and we almost walked away from the situation. We would not recommend this pick up office to anyone. They had three men sitting in the office playing on cell phones. No instruction at all on the truck or the trailer. Thank God for my husband who hooked it up.Marla M.
Great people always friendly and helpful.Rodney Z.
Customer did not leave a comment.Fernando M.
Customer did not leave a comment.neil H.
When I signed the paperwork around 2:45 but still had to wait for them to bring the Uhaul around I actually didn't leave from there till 3:00 so they should have adjusted the paperwork and the fuel tank was on Empty ! But paper work showed 1/4 of a tank I was so upset .Irma D.
Customer did not leave a comment.Nick S.
They were closed when I returned the trailer but it's a local business and a great placeJason R.
Small office at a truck yard. No supplies except boxes. Were not prepared to supply 3 dozen blankets. Not sure why the truck couldn't have been delivered to Alpine as requested/reserved.Charles C.
Customer did not leave a comment.James B.
Customer did not leave a comment.Lorraine M.
Customer did not leave a comment.Misty D.
I was asked to call 800 U-Haul when I returned the trailer but, I was unable to reach that number. I may have been dialing a wrong number.Larry C.
Customer did not leave a comment.James B.
Customer did not leave a comment.TOM H.
After this experience I will exhaust all options before using uhaul in the future. I made a reservation at a location near my home to haul my things from Odessa to Houston. My intent was to pick up the trailer Friday morning, load it and drive to Houston, then Return the trailer after unloading it Saturday. I was working 60 miles EAST of Odessa when I got a call from uhaul Thursday after 3:00 P.M. to inform me that the trailer I'd reserved was no longer available at that location and that I'd have to pick one up in Pecos Texas. I called the uhaul location in Odessa where I'd made the reservation and they tried to help me. They called Pecos and made arrangements for me to pick the trailer up Thursday. However that location informed me that they close at 5:00 and would not wait on me. After driving from work to Odessa and picking up my truck, I left for Pecos. I called the Pecos location myself and explained the situation, then told them that my ETA was 5:05 and asked if they'd wait in me. They told me that they would not wait, but that I could call uhaul and get checked out via phone and they'd leave the trailer out for me. I called uhaul and was on hold for 40 minutes only to find out I could not checkout via phone. I drove well over posted speed limit to make to Pecos before 5:00 P.M. and did manage to get the trailer. I have to commend the Odessa Billy Hext location folks for their willingness to assist, as well as the Houston location for their friendliness and assistance at time of return. They girl that finally answered the phone was apologetic and sincere about trying to help, but everyone else involved was not very customer friendly at all. The person that called to inform me that my reserved trailer was not there was not nice at all and in fact RUDE when my wife called back.SIFREDO O.
Customer did not leave a comment.mary S.
The place I rented the uhaul from was overall as good experience. Employees were friendly and helpful. Where the problems lies was when I was billed on my credit card. I had 2 charges on my card. Called uhaul twice to get this resolved. Both times put on hold and the calls got disconnected. Didn't get a call back even though the 2nd agent got a call back # from me. Very disappointed. Anyone who rents from this company make sure to check your statements carefully.Rebecca V.
Customer did not leave a comment.BRIT P.
The ladies in the office were amazing! Thanks for everything girls!Alyssa G.
Customer did not leave a comment.Paula J.
The people in Cleveland Tx couldn't even tell me where I can drop off, my wife found them in Pecos Tx and Called them, they were very polite and helpful.GARY M.
had to look around the whole junk yard for my trailer. bad CSFelix S.
Customer did not leave a comment.GLAYDON O.
Great Transaction! Highly recommended!Jesse S.
Customer did not leave a comment.Jason R.
Customer did not leave a comment.ANDREW T.
The office ladies were so nice and helpful. I was running late returning the truck and one lady stayed late so I wouldn't be charged another day. Awesome people, awesome service *****Julana B.
The truck was dirty in the back of the truck the pads were all thrown in the floor the dolly was undone and in the floor there was pharmaceutical pills in the floor along with trash from the last user the truck was also in poor shape One Headlight points out and up to the left the other one out to the right transmission sounds like it is going out will not shift when coldWalter B.
EXCELLENT SERVICEChriste W.
Customer did not leave a comment.Edwin C.
Customer did not leave a comment.Halley B.
Customer did not leave a comment.MarÃa E.
It isn't open on Sunday, so there wasn't anyone there.Elise S.
Customer did not leave a comment.Jeffery C.
Customer did not leave a comment.roger B.
Customer did not leave a comment.Kris W.
Customer did not leave a comment.TOM C.
Great experience, easy online reservation, very helpful service to accommodate our family needs, would recommend to friends & familyRosie L.
Customer did not leave a comment.REBECCA R.
If they are gray haired women put a step stool so they can get in and out easier.BONNIE P.
Customer did not leave a comment.Jesus G.
Customer did not leave a comment.Marsha S.
Customer did not leave a comment.NORMAN U.
Customer did not leave a comment.MORGAN S.
Customer did not leave a comment.WENDELL L.
Customer did not leave a comment.Juan T.
Susie gave us excellent customer service! Great attitude! Thank you!Martha M.
Customer did not leave a comment.IRMA D.
The lady (Suzie?) was very friendly and helpful. However, I didn't feel very confident in the assistance they gave me when it came time to attach the tow dolly. They said they weren't allowed to assist me for liability reasons, which I thought was ridiculous since they'd know more about attaching it properly than I would. They gave me some assistance anyway, but I didn't have very much confidence that they knew 100% what they were doing. Also, the tow dolly had a broken chain that ended up dragging on the highway for a long way before I noticed it.REBECCA M.
Customer did not leave a comment.CLAY L.
Customer did not leave a comment.norman K.
Had truck scheduled for Carlsbad, NM on July 18th... on July 17th was told had to go to Pecos, TX to pick up the truck which cost me four hours of time. This caused me a significant delay in being ready for my move.WALLACE S.
Customer did not leave a comment.John E.
I was a little annoyed that u had to drive 110 miles both ways to get a truck, but the staff was friendly. My only suggestion would be that they look at their reservations and then call the customer to confirm a time.STACEY P.