Customer Reviews for B&C Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of B&C Auto

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Kevin V. on

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Business owner is nice but his store is like going to a hoarders place. Very dirty inside and the truck had some soda in it that had splashed on the visor and back wall inside. Also the truck had dog hair and smelt funny.

Geof B. on

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Customer did not leave a comment.

Daniel M. on

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I found 2 tires that were low on the trailer. Make sure the tires are up to correct pressure.

Michael W. on

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Good drop-off area with plenty of space to maneuver. Dropbox was easily visible.

Tracie B. on

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The location was 30 minutes from Louisville, which was not convenient for me and the owner called me that morning to tell me he had am emergency and asked could I get there earlier than the scheduled time. I told him I was coming from Cincinnati, Ohio and it would take me 2 1/2 hours to get there, so I could not get there any earlier. He was very rude and told me he may be here or he may not. He never told me that I could do everything online and pick up the keys from the box without him being there. I called Ihaul and spoke to 3 different people to complain about this experience, who finally told me how to pick the truck up through the online app.

Kent S. on

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Vehicle was not clean and was running terrible. I had trouble from the get go and was supposed to pick up at a different location and was told the night before that my truck would not be available but could pick another one up (3) hours later at a different location. So between not getting it on time and it running terrible my experience was not that great. I was supposed to receive a $50 credit which not credited and I was overcharged from the original quote and did not even take the blankets that I originally requested. It was Not A Great Experience!!!!

Daryl W. on

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Great guy and his furry friend!

Joseph C. on

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Andrew B. on

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john C. on

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Richard J. on

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Gary W. on

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No comments to improve. Customer service was excellent and he made sure I had everything I needed. I will definitely recommend this location in the future. Thank you Gary Weiler

Denver E. on

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All went well

Kim O. on

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Customer did not leave a comment.

Rod L. on

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Facility should be cleaned & staff could be more professional. Tried to confirm by phone with no answer & got message that mail box was not set up. Trash all over the floor & a bird cage with bird that appeared to never be cleaned. The location is convenient so I want this place to suceed.

thomas E. on

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I waited for 30 minutes while the attendant re-entered my information for a reservation I made online. He backed the truck into another truck while attaching the auto-transport trailer. The utility dolly I ordered wasn't present. There were cigarettes and ashes along with trash on the floor of the Truck and piles of dirt and twigs in the back of the truck.

Sarah M. on

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James D. on

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U-Haul used to be THE place to go for truck and trailer rental. Sadly, U-Haul is now the last place to go. Promises made on line for pickup time and location are broken the night before leaving no time to make other arrangements. I traveled and hour round trip to pick up the the truck and then waited an additional 90 minutes waiting in line. The automation did not work and it was impossible to contact an actual person to help. 3 attempts and over two hours waiting on hold. The person at the pickup location was a complete incompetent and at one point actually backed one truck into another denting the bumper and breaking the plastic molding. I am totally disgusted with U-Haul and still very angry two days later. Rent anywhere else other than U-Haul until they get their act together.

JOE Y. on

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Mike B. on

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B&C takes the lead in providing the best solutions in renting equipment from U Haul.

Keshia A. on

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Vincent K. on

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Chad A. on

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Douglas B. on

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Brenda S. on

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Location is convenient, but dirty, stacked full of clutter, and unclean. Nice guy running the place with his dog, but not my idea of clean, efficient customer service.

john C. on

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Patrick D. on

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Had 24/7 pickup selection, wasn’t available upon checkin. Owner was 10 min to open which left me and another person waiting to check out trucks. He was also grumpy and rude to both customers and seemed more concerned with getting Andy Griffith turned on than getting us out the door. Took nearly an hour to get the truck checked out. Store was beyond disgusting, I hope I never have to step foot in there again, will go out of my way to rent through another location.

Renee T. on

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We arrived earlier than expected but that was fine as we were given a newer trailer since we were traveling a far distance. The owner was helpful and explained everything to us. He was knowledgeable about the equipment and answered all of our questions.

Jay H. on

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His building looks like his dog has been living in there for 10 years and never cleaned up after it.

tanya B. on

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kurt S. on

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David S. on

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