Customer did not leave a comment.
Todd S
Customer Reviews for B&C Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I will recommend this location!
JESSE FThe store was very nice professional.
Paul GMost unprofessional, inefficient process a customer could go through. Dealing with uhaul has been the biggest nightmare of my life. I made a reservation 5 days in advance. And when I show up, they claimed to have no 15 ft trucks. Although I counted 6 on the lot in the current moment. I said okay, where can I get one? They proceed to send me 20 miles up the road to retrieve a 10ft box truck. And in doing so resulted in having to make 3 trips. This increasing my miles. All while "being helped" by a very unhappy employee, whom mentioned repeatedly that he couldn't wait to quit his job. And his two co workers agreed. And the regional lady who can see what trucks they have available in the region, also agreed. Not to mention SHE WAS ON SPEAKER PHONE TALKING BAD ABOUT HER EMPLOYER. Moving on to business, the TWO HOUR DELAY cost me 250$ in labor and profits. Not to mention the extra 80 miles I had to drive to compensate for the small truck. All of this, after having made a reservation 5 days in advance. I'm going to figure out how to contact Cory Strahan and he's going to hear about my experience. I'm not done, I want 75% of my bill AT LEAST refunded.
Ronald TB&C Auto Great guy to work with and well maintained trucks.
LISA REverything was great
LISA RMy return process could have been better. I rented two identical trucks and the return process would not tell me the equipment number so I could be sure I was uploading photos of the correct vehicle
Conrad SThe location was not open even though the door stated 8a-2p on Saturdays. We arrived at 10am and no one was there . I had to download the U-Haul app and completed the return my truck option. This was a hassle and an inconvenience .
ANDREW MNone
Mark SNone
Mark SThe lot was super icy. Understanding the snow storm but it was well after. I barely could make it to the key drop off box. Literally crawled so I wouldn’t slip
KATLYN SStore was closed. No interaction with people at this location
David YWhen we drove the truck off the lot, we noticed that the check engine light was on and stayed that way. We called for assistance from U-Haul’s main number and were told “drive it until it breaks down. Then call for assistance on the road.” We called the road side assistance to ask a technician and were told the same thing. Luckily it just had no ABS or traction control. Cruise control turned off because the ABS light stayed on. Personally, when driving 450 miles, I’d prefer a truck with no lights and maybe a better customer service rep that would understand that idea.
Rebekah GTruck was filthy dirty. Had tobacco inside. Truck has over 158k miles and drives rough.
Robert RTerry is always so easy to work with. He is SUPER kind and ALWAYS so helpful. I rent trucks from Terry quite often because my business requires hauling a lot of inventory to jobs sites. Terry makes the rental process seamless ! I am in and out of his store in no time and ready to start the job at hand! I will never forget one super cold, icy morning last winter, Terry had the windshield cleared of thick ice and the truck warmed up for me! He truly is the best!
Alysia WWe dropped off after hours as the location was close to our destination. I will go there if I have future needs for renting a van or truck.
JEFFREY GHe was so nice and accommodating. I would rent from him again if I need to.
Geri HI wasn’t sure if I could leave my personal vehicle at this location while I was using the moving truck. Owners never returned my calls so I had to leave it somewhere else because there were signs all over that it could be towed.
Chris SYou're good!
Cynthia TWonderful owner of B&C Auto, very friendly and accommodating.
Kristopher CIt took almost an hour for us to pick up our truck. Our pickup time was 9AM and we didn't receive the truck until 9:40AM. Everyone that I called at Uhaul for customer service was wonderful and they were the ones that helped us schedule the pickup and helped with the return when we had tech problems. The only downside was the sheer amount of time it took to pick up the vehicle.
Anthony CVery customer friendly. Above and beyond typical customer service of today. A++
Duane RThe owner of the place at this location was super friendly and helpful. Will recommend in the future.
Maranda RTerry was very professional and great to work with. I would recommend this location to everyone! No improvements needed.
Lee HIt was closed when we dropped off. The directions were clear however.
jeffrey bThe vehicle was in poor condition. Left turn light on dashboard was permanently lit. Another warning light on dashboard was also on. Driver door would not close properly unless it was slammed shut repeatedly. No Dolly available.
Catherine PCustomer service was great. Trailer tires were 15 pounds low at pick up.
Brett RTrailer worked great. Not happy being charged the extra for insurance (safe tow $24.00). We specifically denied insurance when 1st making the reservation. Don't know why it was on there when he ran my card but he never asked anything. Once I saw it on my receipt, they guy said it's too late to take off Total bill way higher than I planned due to this insurance scam.
Martin GOwner was very friendly and helpful. I will only go to this location from now on!
RHONDA BBut the gas was not on 3/4 of a tank when I drove it off so I fill it where it was then I got charged 21 dollar for 4 gal of gas
Jamie hHad trouble using the app to check in but was helped from the pick up location.
laurel hFabulous, everything went very smooth!
Cynthia TFYI: App connectivity (for self-checkout) had poor connectivity and was extremely slow, otherwise everything was fine.
norman bReally like and appreciate the 24×7 truck share option. Easy to use!
Eric SDrop off Location was closed when we arrived at 3:00.
kelly bThe manager was very helpful and knowledgeable.
Daniel MOnly one person working.
Calvin FI made night drop off.
Don CThe U-Haul attendant was very kind and considerate, very helpful and very good conversationalist got me what I needed very quickly and got me out of there
Jake SMy experience was friendly, professional and efficient!
GUY FAfter hours drop off. Customer service via phone was very helpful in understanding how and where to return the trailer.
Jerald BThe equipment was not in good shape. Alignment was off bad,
Jonathan MStore did not open at 9:00 am as advertised. no one there just dropped and left.
paul MThe self check process was a pain. I had to call customer service twice. They were both very helpful. The truck had dirty floorboards and trash behind the seat. There was a hole in the cargo area which had been duct taped but there was a hole in the tape. The truck ran very rough. I was worried about being able to complete the trip.
SUSAN H