Customer Reviews for B&D Motors Inc
(U-Haul Neighborhood Dealer)

437 reviews

885 Main St   Margaretville, NY 12455
(Upper Main)

(845) 586-1805

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(845) 586-1805

885 Main St
Margaretville, NY 12455
(Upper Main)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

CRAIG T 
Rating:
4.0

The windshield wiper on the driver's side was shredded, so the truck was unsafe to drive in the snow and wet weather conditions. I could not keep the windshield clean while driving in the messy conditions. The driver's side door did not close properly, so it was very drafty in below freezing temperatures and very noisy from outside road sounds.

LISA S 
Rating:
5.0

I thought it would be a tough move, but B&D motors made it very pleasant. The truck was in decent shape and performed admirably.

ERNEST A 
Rating:
2.0

They parked it in such a tight spot we had to go in passenger side n climb over. On top of that it was full of snow n I had to scrape it off with my hands

Vincent C 
Rating:
5.0

Customer did not leave a comment.

ERIN C 
Rating:
5.0

Customer did not leave a comment.

Don G 
Rating:
5.0

The truck had issues: The drivers door could NOT be opened with a key and was badly "sprung", meaning that you can see daylight between the door and the frame of the vehicle when the door is closed. When driving on the highway at the speed limit the noise inside the cab is deafening and is like having the window down and cold.

Lisa S 
Rating:
5.0

Customer did not leave a comment.

KEITH A 
Rating:
5.0

Customer did not leave a comment.

AVI R 
Rating:
5.0

I was exactly the service I needed, I needed a smaller box truck to get over a bridge that was too small for another box truck and the 15 foot truck fit perfectly.

PHILLIP M 
Rating:
5.0

Customer did not leave a comment.

Laurent P 
Rating:
5.0

Great service and communication

MICHAEL A 
Rating:
2.0

The cab smelled like cigarettes, I requested a 20’ truck with the appliance dolly, but got a 15’ truck with a regular dolly, and their hours were not what was listed on the U-Haul app.

RAINA C 
Rating:
5.0

Customer did not leave a comment.

KAREN P 
Rating:
5.0

Customer did not leave a comment.

peretz B 
Rating:
4.0

Took over 2 hours to pay. U-Haul system wouldn’t accept credit cards

WILLIAM S 
Rating:
1.0

Make sure the a/c works before letting us drive 1500 miles from NY to FL.

arlene v 
Rating:
5.0

Customer did not leave a comment.

barbara a 
Rating:
5.0

Customer did not leave a comment.

Jason S 
Rating:
3.0

Location was ok...a little cramped where the trailers are kept. It would be better if this pick-up locations (and other U-Haul pick up places) had a better idea or certainty of the requested drop-off locations.

Jeff W 
Rating:
5.0

Best U-Haul experience I’ve ever had. Period.

Cody P 
Rating:
5.0

Location was great, but it took about 20 minutes to get in to see someone to pick up the truck. Would be easier if there were more staff or another way to get the keys, especially for those who'd already checked in.

Sarah F 
Rating:
5.0

Customer did not leave a comment.

Antonio S 
Rating:
4.0

This location is very convenient and I had no mechanical issues driving the van, however, the van had a strong odor, possibly from prior users smoking. An air freshener I tried was ineffective. It also could have been a little cleaner. Also as I checked out the people there had problems with the U-HAUL software which wasn’t the first time it occurred.

MATTHEW S 
Rating:
5.0

Customer did not leave a comment.

William W 
Rating:
4.0

Customer did not leave a comment.

Cheryl L 
Rating:
5.0

The employees here were amazing and super helpful

Deanna O 
Rating:
5.0

Very friendly.

Robert H 
Rating:
5.0

Customer did not leave a comment.

NEIL B 
Rating:
5.0

This location is fantastic. UHaul’s mobile check-in needs improvement. Takes too long, too burdensome, agents are not well trained for customer interactions, much room for improvement.

Eric S 
Rating:
5.0

Customer did not leave a comment.

Richard C 
Rating:
4.0

Customer did not leave a comment.

ANGELAL D 
Rating:
5.0

Customer did not leave a comment.

Roger S 
Rating:
1.0

Not lie about things that did not actually happen and charge a card extra for no reason

Amanda R 
Rating:
5.0

Customer did not leave a comment.

rick s 
Rating:
3.0

Customer did not leave a comment.

RICHARDA A 
Rating:
5.0

Customer did not leave a comment.

Michael L 
Rating:
5.0

Customer did not leave a comment.

JOHN C 
Rating:
5.0

Always professional, courteous & helpful

Albert c 
Rating:
5.0

Nothing to improve, B and D give a top notch service every time!!!

James C 
Rating:
3.0

Horrible and I mean horrible experience trying to pick up the truck. Nothing the specific location did wrong, just horrible experience on U-Hauls part

Timothy R 
Rating:
5.0

Customer did not leave a comment.

Albert c 
Rating:
5.0

B&D are always friendly and will to help.

BRIAN J 
Rating:
5.0

Customer did not leave a comment.

stephen O 
Rating:
5.0

5 STARS

LARRY B 
Rating:
5.0

Customer did not leave a comment.

Anthony C 
Rating:
5.0

Customer did not leave a comment.

Roger S 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M 
Rating:
5.0

great service all the way around

VIRGINIA R 
Rating:
5.0

Very nice staff

Richard Z 
Rating:
5.0

The best uhaul experience i have had !!

JOEY V 
Rating:
5.0

Customer did not leave a comment.

barbara a 
Rating:
5.0

Customer did not leave a comment.

Jason S 
Rating:
5.0

I frequently rent U-Hauls for business purposes. The staff at B & D Motors always go out of their way to provide efficient customer service. I highly recommend B & D Motors based on my many positive experiences.

Martin G 
Rating:
5.0

The return was even easier they are the best. Thee helped disconnected the trailer and was so friendly. Thanks U-Haul

john a 
Rating:
5.0

Customer did not leave a comment.

John A 
Rating:
5.0

It is always a pleasure to do business with B & D Motors. The staff goes out of their way to accolade customer needs, and makes renting a U-Haul quick and easy. AS a return customer, I highly recommend U-Haul rental through B & D Motors to everyone.

Martin G 
Rating:
3.0

Wasn't told that I needed to scan the location id and go online to complete my drop off.

Flavio D 
Rating:
5.0

Customer did not leave a comment.

Peter C 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS O 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER C 
Rating:
4.0

I rented a cargo van. The latching mechanism on the right-side rear door wasn’t working properly. Upon notification UHaul sent someone to have a look. He said the mechanism needed replacing, but he managed to at least get it to latch shut for our trip. Just wanted to let you know because there’s a danger of the door flying open if the latch doesn’t get replaced. Otherwise the van was great!

DAWN R 
Rating:
5.0

Greatvservice

Frank D 
Rating:
5.0

Allow debit card rentals.

Brigid M 
Rating:
5.0

Customer did not leave a comment.

Robert A 
Rating:
5.0

Customer did not leave a comment.

Victor L 
Rating:
4.0

Customer did not leave a comment.

SCOTT R 
Rating:
5.0

Post wifi info on uhaul box in qr code

Christine C 
Rating:
1.0

Do not rent a U-Haul from this location!!! Customers should really be told that not all trucks are kept on premise. I accidentally happened upon the truck parked behind the a shopping center across and down the block from them. After numerous phone calls to U-Haul and an hour wait I was able to pick up truck. I read prior reviews that were poor for this location but did not heed the warning. I would not reccomend using this pick up location !

Jessica A 
Rating:
5.0

Excellent

Veronica M 
Rating:
5.0

Customer did not leave a comment.

Pete P 
Rating:
5.0

Think it was very unnecessary that they charged me an extra 30 because my card was a cashapp card and then i put gas in the truck and then charge me 13 something more for gas then try to recharge even more like it' makes me feel like ur money hungry plus I only wanted to renting out for a half a day not the whole day I had it back in five hours and I know u can rent the truck for hours not a full day and when I try to rent the truck in grand gorge I couldn't get get it the truck rental was supposed to be 35 and it cost me 100

Terry P 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A 
Rating:
3.0

Customer did not leave a comment.

Mike M 
Rating:
5.0

Customer did not leave a comment.

Garrett A 
Rating:
5.0

Everything was perfect!

Timothy L 
Rating:
5.0

Customer did not leave a comment.

Toni D 
Rating:
5.0

As always B&D are the best. Ultimate customer service.

Christian S 
Rating:
5.0

Customer did not leave a comment.

Mark O 
Rating:
5.0

All of the staff at B & D Motors are great to work with. They are friendly, helpful, and very customer service oriented. It is always a positive experience to rent a U-Haul from them, and I highly recommend them.

MARTINH G 
Rating:
5.0

Customer did not leave a comment.

Paul U 
Rating:
5.0

Very nice and helpful people work here.

ANTHONY S 
Rating:
4.0

The staff was very friendly.

Brian O 
Rating:
5.0

Customer did not leave a comment.

Sky D 
Rating:
5.0

Customer did not leave a comment.

RUSSELL G 
Rating:
3.0

It's too far to drive when your having to pay 99 cents a mile when there's a uhaul dealer within 7 miles of my house very disappointed in uhaul

Coleen A 
Rating:
5.0

Very easy to work with

Anna B 
Rating:
5.0

Customer did not leave a comment.

Francesca B 
Rating:
3.0

I had to pick up my truck 50 miles from where I wanted due to limited availability. I feel I shouldn't have been charged for those 50 miles. Also, requiring 2 contacts or a passport is a bit excessive when you have a picture of my license.

Graham R 
Rating:
2.0

First off, the lady who helped me at the front desk and the man who hooked the trailer up were very nice and helpful. But I had a terrible experience with the trailer. The trailer was completely covered in mud on the inside, to start. Then, 1 hour into my trip, I got out to check on the trailer, and one of the tires was completely worn down to the white belt inside. This clearly was an oversight from the dealer, as there was no way this would have been caused by me driving only 1 hour in the trailer. I had to wait 3 hours for roadside assistance to come change the tire for me, and I completely missed the timeline that I was on. The roadside assistance crew was great.

Ian G 
Rating:
3.0

Customer did not leave a comment.

Kathy F 
Rating:
5.0

The whole process went very smooth, would recommend the Margaretville location!

Sherman M 
Rating:
5.0

Customer did not leave a comment.

GEOFFREYM S 
Rating:
5.0

Customer did not leave a comment.

Antonio S 
Rating:
4.0

great everything worked out

Robert K 
Rating:
5.0

Customer did not leave a comment.

Christina K 
Rating:
5.0

Customer did not leave a comment.

Tamara M 
Rating:
3.0

Customer did not leave a comment.

John O 
Rating:
5.0

Customer did not leave a comment.

HARRY A 
Rating:
5.0

I booked the truck for pick up in Hamden NY and the day before I was told no truck was available at that site. I had to travel an additional 30 miles each way to pick up and return the truck.

Jayne F 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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