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CHRISTOPHER C.
Customer Reviews for B&D Motors Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a cargo van. The latching mechanism on the right-side rear door wasn't working properly. Upon notification UHaul sent someone to have a look. He said the mechanism needed replacing, but he managed to at least get it to latch shut for our trip. Just wanted to let you know because there's a danger of the door flying open if the latch doesn't get replaced. Otherwise the van was great!
DAWN R.Greatvservice
Frank D.Allow debit card rentals.
Brigid M.Post wifi info on uhaul box in qr code
Christine C.Do not rent a U-Haul from this location!!! Customers should really be told that not all trucks are kept on premise. I accidentally happened upon the truck parked behind the a shopping center across and down the block from them. After numerous phone calls to U-Haul and an hour wait I was able to pick up truck. I read prior reviews that were poor for this location but did not heed the warning. I would not reccomend using this pick up location !
Jessica A.Excellent
Veronica M.Think it was very unnecessary that they charged me an extra 30 because my card was a cashapp card and then i put gas in the truck and then charge me 13 something more for gas then try to recharge even more like it' makes me feel like ur money hungry plus I only wanted to renting out for a half a day not the whole day I had it back in five hours and I know u can rent the truck for hours not a full day and when I try to rent the truck in grand gorge I couldn't get get it the truck rental was supposed to be 35 and it cost me 100
Terry P.Everything was perfect!
Timothy L.As always B&D are the best. Ultimate customer service.
Christian S.All of the staff at B & D Motors are great to work with. They are friendly, helpful, and very customer service oriented. It is always a positive experience to rent a U-Haul from them, and I highly recommend them.
MARTINH G.Very nice and helpful people work here.
ANTHONY S.The staff was very friendly.
Brian O.It's too far to drive when your having to pay 99 cents a mile when there's a uhaul dealer within 7 miles of my house very disappointed in uhaul
Coleen A.Very easy to work with
Anna B.I had to pick up my truck 50 miles from where I wanted due to limited availability. I feel I shouldn't have been charged for those 50 miles. Also, requiring 2 contacts or a passport is a bit excessive when you have a picture of my license.
Graham R.First off, the lady who helped me at the front desk and the man who hooked the trailer up were very nice and helpful. But I had a terrible experience with the trailer. The trailer was completely covered in mud on the inside, to start. Then, 1 hour into my trip, I got out to check on the trailer, and one of the tires was completely worn down to the white belt inside. This clearly was an oversight from the dealer, as there was no way this would have been caused by me driving only 1 hour in the trailer. I had to wait 3 hours for roadside assistance to come change the tire for me, and I completely missed the timeline that I was on. The roadside assistance crew was great.
Ian G.The whole process went very smooth, would recommend the Margaretville location!
Sherman M.great everything worked out
Robert K.I booked the truck for pick up in Hamden NY and the day before I was told no truck was available at that site. I had to travel an additional 30 miles each way to pick up and return the truck.
Jayne F.The moving blankets I paid for were not in the truck when picked up.
Bentley W.The team at B&D Motors are just incredible. They made the process so easy and we felt so cared for. Thank you so much!
PAULS M.Easy to work with. Professional and accommodating.
CHRISTOPHER K.So friendly and helpful.
Samara S.Everything went flawlessly from pick-up to return. Nicest people you could meet. Thank you!
Joseph D.Due to shortage of trucks of desired size (20 ft) I had to make a 2-hour rip to pick it up. I also needed a trailer (autotransport) which was located at another distant station.
STANLEYKEITH S.I was belatedly informed that the truck I had reserved at my original (close) pick up location was actually not available. They apologized for the delay in communication and directed me to B&D. With the time element being critical, Joe made every effort to accommodate my needs and everything worked out well in the end.
John D.Friendly, easy, flexible U-Haul location!
KYLEMARTI M.Was totally happy- clean truck, quick, friendly service
KATHLEEN F.It was so easy to check in and out. Truly impressed by the service.
JACQUELINER W.The best place of every single place we have ever used uhaul by 1000 times!!!!
Christina J.The folks at B&D are always friendly and accommodating. Thanks!
Nathaniel W.Everything was fine
Michael M.It was all good, both pick up n drop off locations were good!
LANOREJ M.B & D Motors are the best!!! Totally customer oriented, and consistent excellent service.
MARTINH G.Covid protocols in place
Sally S.B & D are the best U-HAUL dealers around!!!!!!! These guys specialize in excellent customer service and always go out of the way to better serve their customers.
MARTINH G.while the location i rented from was amazing and helpful, the vurtual experience with the uhaul reps was awful.
MELISSAL J.B & D Motors/U-Haul are the best!!! I highly recommend them.
MARTINH G.The cab and the back of the van were filthy.
Judith R.B & D Motors continue to offer great customer service. I always feel tremendously respected as their customer, and highly recommend them for U- Haul and mechanical services.
MARTINH G.I ordered a 20 ft truck, they gave me a 15 ft truck and basically told me to take it or leave it. I had to take it because I was moving that day. I had to leave 4 mattresses and several household items behind which I can no longer get. Thank god I had my daughters car with us so I could at least take some of my small items. I contacted U-Haul and a Rep named Eric sent me an email stating I changed from a 15 to a 20 and back to a 15 again, which I did not. Overall my experience with U-Haul sucked
Benjamin Z.nothing !! staff is pleasant and helpful.. what more could you ask!!
Shira S.Assure that contract is updated with extra free miles when having to go to another location or have someone bring the equipment to location booked. I have booked thus far 4 times with Uhaul and have to book again in October and most frustrating thing is not knowing until day before where location is and each time was not at preferred location. Recommend Uhaul personnel make the trip to bring equipment to location booked and not guaranteed the truck size. My move back in 2016 I booked a 20 foot truck and was given a 17 foot. Had to then get a trailer for following weekend.
Roger C.My choice to NOT use U Haul for moving in the future has nothing to do with the return location. The return location happens to be our personal mechanics and location is convenient. The price of the rental was ridiculously High compared to all our past rentals. Felt very ripped off and overcharged. Never using UHaul again.
gary H.The best place to rent a U-Haul!!! They are always totally dedicated to superior customer service!! Highly recommended to all.
MARTY G.They were helpful and nice...actually had a truck for me instead of sending me to Hamden, thanks Uhaul!!!
Jean B.B & D Motors are wonderful to do business with. They are always totally accommodating and helpful, and obviously care a lot about their customers. I highly recommend them.
MARTY G.Everyone was very pleasant and helpful the gentleman even moved another truck to make it Easy for me to drive out... and Whalen I brought it back they helped me unhook and push it back into its space... ....Just great guys!
Shira S.