Keep up and maintain at the same level.
AUMID K
Customer Reviews for B&N Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service!
Loreli WMake sure repairs are done prior to the next use. And when an additional piece of equipment is rented, that the item be in the back, and if said item is not in the back, the availability to get a replacement instead of renting somewhere else.
Kevin DB&N was just fine..but not what I reserved. I live in Concord and reserved a trailer to be picked up in Concord. Then I get a notice the day before that my trailer is in Pittsburg. I called to find out that the only options I had were in Pittsburg or Dublin. I needed the trailer so I agreed to go to Pittsburg. Got there the next day and what a horrible place…the junk yard pitt bull dog on a chain was my first clue. I will never rent from that location. Anyway, I got the contract for the trailer and we went around back to pick it up…no trailer was there. So I called and was informed my only options were Oakley or Livermore, both quite a drive. So I chose Oakley. Unfortunately I got behind a traffic accident on the way there…what should have been one hr trip to get a trailer turned into a five hour ordeal. Your scheduling algorithm is obviously optimized for you…not responsive to a customers needs.
GARY FStaff was very helpful
NICOLE MEverything was amazing!
Michael AThe trailer hitch rattled on my way home. It was fixed with a locking mechanism I was sold by another uhaul location.
Brian SGet an updated computer system. The andequated computer sytem kept freezing, was slow. The attendant work deligently to get the computer sytem to work properly, which he did a good job, but this delay created a backlog with the customers waiting.
ANTONIO WGreat Uhaul!
THOMAS CMy billing is wrong. They said one way trucks had no mileage charge. I was charged a mileage fee. It was said over the phone. I’m being charged wrong and they said someone would call me back and I still have not heard back from anyone. I told them to listen to my calls to here this wrong information that was said to me
RICHARD NMy billing is wrong. They said one way trucks had no mileage charge. I was charged a mileage fee. It was said over the phone. I’m being charged wrong and they said someone would call me back and I still have not heard back from anyone. I told them to listen to my calls to here this wrong information that was said to me
RICHARD NQuick, polite and professional.
DANIEL ABen did an outstanding job with helping installing and setting up my trailer rental. The pick up process was extremely smooth. The same goes for the drop off process. I would highly recommend coming here for any of your U-Haul needs.
RICARDO GNothing that I can see
RALPH SSuper easy and the customer service was excellent. Will use again if needed.
Jessika ngreat help.
JAY GLove U-Haul always. They’re always the best option for moving.
Zachary CThe operator of that location does a excellent job 😃
JAMES LBen was great and very helpful
KRISTIN WQuite the cluttered place but very helpful and understanding
MICHAEL KEasy and great staff thank you
SERGIO SService was excellent
ROSE PWe did an after-hours dropoff here, so all I can say is that there was room to drop off our trailer.
MARK MI appreciated the fast and friendly service I received when renting a utility trailer from B&N Automotive today! Thank you for such efficient service!
LAURA CI truly appreciate the service I get. They make it easy and trouble free. Always a great experience at Oakley Uhaul.
STACY TEverything was great!
patricia sGreat job guys.
ALLAN Cbelieve he has been in business for 40 years. no nonsense, get in and get out, great location.
MICHAEL JYour already doing it. Abbi is doing a fantastic job!
david tAttendant was courteous and on the spot. Great location and well run
JOSEPH GEverything went smoothly from pickup to return . We'll come back .
ORLANDO EI have been renting trailers from this facility 4 times now and I have to say I’m impressed with the price and service I’ve received. The location is convenient and my rental experience has always been satisfactory.
GARY CThe trailers there were clean and did not smell and were in great shape
KIRSTEN WEquipment is always clean and ready on time!
JEFFREY WEasy process to rent a truck.
SARAH JFast and friendly.
Manikandan SThe location where I picked it up was ok, but it was 44 miles from where I reserved it on your app. The app told me that I would pick it up in Livermore CA. Three emails from U-Haul confirmed that location. But the day before I was to pick it up, I got a text telling me to pick it up in Oakley CA. I went by the Livermore office and he tried to fix it but couldn't. Your app has done this kind of thing to me before. YOUR APP SUCKS!!!!! Your counter people are great, but you should fire your software people and their management.
christopher rExcellent service
Orfil MGot charged a cleaning fee and tried to call to inquire why and didn’t receive a call back
JAVIER MExperience was great woukd rent again
ALEXANDER GEverything was fine and ready waiting for me. He also found a small piece of furniture that I missed and got it to me before I left. Plan to schedule with him again if I'm working in that area.
LURIE DI didn’t care for the set up for the self service return. I had locked the truck and dropped the key in the return box before I realized I was supposed to record the mileage.
GWENDOLYN GAlways great service and dependable equipment. Thank you.
SHAUN R