Customer Reviews for B&N Automotive
(U-Haul Neighborhood Dealer)

2,407 reviews

5660 Main St   Oakley, CA 94561
(& Hwy 4)

(925) 625-5757

Hours

  • Monday–Friday
    8 am - 12 pm / 1 pm - 4 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(925) 625-5757

5660 Main St
Oakley, CA 94561
(& Hwy 4)

Services at this Location:

Hours

  • Monday–Friday
    8 am - 12 pm / 1 pm - 4 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Laura J. 
Rating:
5.0

Customer did not leave a comment.

daniel G. 
Rating:
5.0

Customer did not leave a comment.

German Z. 
Rating:
4.0

Customer did not leave a comment.

Kendon C. 
Rating:
5.0

Customer did not leave a comment.

Elimel M. 
Rating:
4.0

The gentleman who assisted me was friendly and amiable.

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

abed B. 
Rating:
5.0

Awesome service with the person in the office

Jaime R. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
4.0

Aside from someone cutting me off returning a U-Haul truck, while I was backing in the trailer I rented, everything went smooth.

Michael S. 
Rating:
5.0

Mileage costs are extreme high especially when your moving with the same city, then you have fuel costs. The fuel cost in miles costs are higher than it is to actually rent the truck that seems a bit ridiculous to me

Brenda G. 
Rating:
5.0

Customer did not leave a comment.

Laco A. 
Rating:
5.0

All good

khurshid K. 
Rating:
5.0

Customer did not leave a comment.

antonio L. 
Rating:
5.0

Great fast nice

Troy D. 
Rating:
5.0

Customer did not leave a comment.

shirley L. 
Rating:
5.0

I only use this guy he is honest and efficient and always comes through for me. Thank you to Ben

roger C. 
Rating:
5.0

Friendly, great service!

PAUL L. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Gretchen K. 
Rating:
5.0

Very easy in and out, thank you!

Alfredo G. 
Rating:
5.0

Always great service

ISHMEL C. 
Rating:
4.0

I can't think of anything else

David S. 
Rating:
5.0

I have rented from this location many times. The only downside is not being able to check in personally. I would have requested a lower final cost. I put more gas back into the truck than what was in there when I picked it up. Also, I feel I was charged more than I should have been by a few miles.....but everything (check in/check out) is electronic which I really dont like

Kathleen G. 
Rating:
5.0

Customer did not leave a comment.

Jean B. 
Rating:
3.0

Customer did not leave a comment.

JOSHUA P. 
Rating:
5.0

Customer did not leave a comment.

Ralph H. 
Rating:
5.0

The truck was well maintained but the windshield and mirrors were very dirty. Overall I would recommend this location.

Kerry D. 
Rating:
5.0

Nothing else to add.

KELLY M. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

Ralph H. 
Rating:
5.0

Excellent service

Jeffrey S. 
Rating:
4.0

Customer did not leave a comment.

Ralph H. 
Rating:
4.0

Customer did not leave a comment.

German Camilo T. 
Rating:
5.0

Great service. Quick. Moving van was amazing and easy to drive.

Timothy K. 
Rating:
5.0

Customer did not leave a comment.

FAUSTO P. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

Nothing. Easiest rental ever.

Glenn P. 
Rating:
5.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

Customer did not leave a comment.

Loreli W. 
Rating:
5.0

Quick and efficient! My second time renting at this location. Two thumbs up!

Tobias T. 
Rating:
5.0

Customer did not leave a comment.

stephen S. 
Rating:
1.0

This guy charged my credit card for amounts we never discussed and the total added up to over 900 dollars for 3 days and I just don't get it. This location is crooked as hell and I need someone to help me!!!!!

valerie D. 
Rating:
5.0

Customer did not leave a comment.

christina S. 
Rating:
5.0

Owner/Operator was friendly,helpful, professional and efficient at both delivery and return.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

JEREL S. 
Rating:
5.0

Customer did not leave a comment.

GLENN S. 
Rating:
5.0

Customer did not leave a comment.

Shaun D. 
Rating:
5.0

Love this UHaul site😊

ELLEN S. 
Rating:
5.0

The man who runs it Does an excellent job. He works hard and was very kind to me. He helped me with a last minute rental and got me the exact one I needed just in time. The uhaul ran great and was clean inside. I'm thankful for this experience. Highly recommend.

LINSEY H. 
Rating:
5.0

Quick and easy. The proprietor was very helpful.

David W. 
Rating:
5.0

Customer did not leave a comment.

JERRY L. 
Rating:
5.0

Outstanding service! Everything was perfect with my visit! My truck was ready to go when I arrived, and the checkout guy was fantastic. Great service.

James C. 
Rating:
3.0

Hours of operation posted on line are not correct. Owner sets his own hours. Process of dropping off after hours on your phone is very difficult to use. My phone was dead by the end of the day and could not use my PC for the process.

Bruce B. 
Rating:
5.0

I recommend them they have very good and consistent service. Definitely try them out!

ruben C. 
Rating:
5.0

Customer did not leave a comment.

Brenda G. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

douglas D. 
Rating:
1.0

Customer did not leave a comment.

Seyed Ramin A. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Hardly any wait time. Very easy experience.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Latoya P. 
Rating:
5.0

Excellent customer service. Very patient and professional.

Shannan G. 
Rating:
1.0

19.95 rental for 159.00 Your out of your minds. I am a senior, I was mistreated and lied too. I will not support a company who steels from the aged. Shame on you !

Marsello C. 
Rating:
5.0

Owner does a great job. Very trusting.

Troy D. 
Rating:
5.0

Customer did not leave a comment.

ted C. 
Rating:
5.0

Customer did not leave a comment.

Javier L. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
3.0

Customer did not leave a comment.

Bruce D. 
Rating:
5.0

Everything was perfectly clean, and well maintained!

christopher P. 
Rating:
4.0

Fast check out and CNN in.

william D. 
Rating:
2.0

The check in and return process through the phone was different and VERY hard

David L. 
Rating:
5.0

Customer did not leave a comment.

FAUSTO P. 
Rating:
5.0

Customer did not leave a comment.

Joy F. 
Rating:
4.0

Customer did not leave a comment.

jerry V. 
Rating:
5.0

Great service

mario A. 
Rating:
4.0

Customer did not leave a comment.

Victor J. 
Rating:
5.0

Customer did not leave a comment.

dorothy D. 
Rating:
5.0

Friendly people and good service

Teresita B. 
Rating:
3.0

Very expensive to rent the mileage kills you alone

john C. 
Rating:
3.0

Customer did not leave a comment.

Karl H. 
Rating:
4.0

Customer did not leave a comment.

Bobby L. 
Rating:
2.0

The man that helped me was not very helpful difficult to understand because he spoke very loud and fast. Also he didn't provide me with a receipt I won't know how much a paid until my bill comes in very bad service

felipa R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
3.0

The truck was not maintained well. The wheels needs alignment. Tow Mode creates burning smell. Drivers and passenger seating was very unclean. I had to use wipes to cleanup. The dashboard and steering wheel has massive dirt and grime. I had to clean it with wipes The floor had peanuts and worms The transmission is hard The truck needs serious maintenance and cleanup. I don't feel good with the price paid against the quality of the truck. It's not worth $274 for sure. I had booked for dolly and furniture dolly and the truck did not carry them. Location was closed for lunch. I then had to pickup the dolly from another UHaul location in Cupertino and the gentleman was kind enough to give it to me for complimentary. Now I see I'm being charged for Furniture Dolly though it was not included. It's a mess and UHaul customer services takes 40-50 minutes of wait time. How can renters get their issues resolved? I wish the CEO of UHaul is listening and changes the overall experience. By bringing an App, the general thought process is the issues are resolved for a better experience. Learn to complete the entire loop. Right now, it provides just half the experience. I don't see my rental worth more than $125 for this quality of experience and truck state. Any of the other truck rentals on Turo offers better quality, price and experience.

Narayana K. 
Rating:
5.0

Have a lock for the cargo space so dolly is secured for after hours parking.

Lisa P. 
Rating:
4.0

Customer did not leave a comment.

philip robert S. 
Rating:
5.0

The gentleman was very nice but, we waited 1 hour past our appointment time to be told the customer bringing the truck hasnt showed and wont pick up his phone so no truck. A few minutes later another customer arrived and we got his truck. Without wanting to sound sarcastic I would think that Such an established company would by now have a different process to solve an obvious ongoing and repetitive glitch in their system.

carlos T. 
Rating:
3.0

Customer did not leave a comment.

kayode F. 
Rating:
5.0

Customer did not leave a comment.

brian L. 
Rating:
5.0

Great friendly service and quick check in and check out

Rommel Q. 
Rating:
5.0

Process was very efficient and quick. The van I requested for were clean and had strong AC. The shop owner managing the UHaul was very friendly and professional.

Reyza G. 
Rating:
4.0

Customer did not leave a comment.

Timothy M. 
Rating:
4.0

Customer did not leave a comment.

Raul G. 
Rating:
5.0

Customer did not leave a comment.

Shammi W. 
Rating:
5.0

Excellent & friendly service .

ralph L. 
Rating:
5.0

Customer did not leave a comment.

Nicholas D. 
Rating:
5.0

Customer did not leave a comment.

janet L. 
Rating:
5.0

Always a pleasure! Thank you!!!

bryan P. 
Rating:
4.0

Great customer service! Flexible, fast and friendly.

xiongyu F. 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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