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JUAN G
Customer Reviews for B&N Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Worked out perfect
NEIL WVery simple and quick process to reserve trailer either by phone call or via the website. Very quick registration and hookup. i was out of there within 15 minutes with the trailer. 2nd or 3rd time I've used them.
MICHAEL MQuick and easy return of the equipment.
KRISANN NThis is my Go To Uhaul location! Used them many times for trucks and trailers! Always helpful and the equipment is ready for pickup time.
JEFFREY WGreat location, the gentleman that owns and works there is a very hard worker. used this location over the past 15 years
MICHAEL JI really appreciated being able to check in online - it let me avoid a long line!
Mary SFriendly service!
PAVEL SGreat customer service!
PAVEL SNothing
JOHN SThis place provided me with excellent customer service.
JOHNSON AEverything went very well
Doras TGreat customer service! Best around!!
Angela CI was very Pleased with the service and vehicle.
ROGER DVery nice and clean simple operation.
BRADY OI called in about the truck not running right and sent a mobile mechanic out that wanted me to stop unloading to drive around in which I told him could he wait 30 minutes or to come back because my helpers were be paid by the hour , he just drove off and never came back 🔙😭
SONYA CAlways have clean equipment and a speedy checkout.
JEFFREY WNot sure, had good experience
kelly Texcellent service. Easy in and out.
MICHAEL CIf it wasn't for the big UHaul sign, we would have passed it. It's a good size lot, but a little cramped, tights driving area. Nothing to improve on their customer service. The gentleman that signed me in, was very helpful. I'm not good at using my phone for internet services, but he took care of that by showing me every step and even did things I didn't understand.
LORENA MUsed the online system so I didn't talk to an actual person.
SIERRA DWhen told my contents were ruined due to leaking trailer I asked if I call headquarters he said yes and not one more word. Only spoke about 10 words.
STEPHANIE BThis location is fraudulent and didn't report the damage report to the cargo accurately and immediately charged my account without using the SafeMove insurance I purchased.
CHIEMEKA OHi U:haul, I washed my equipment before I returned it last night. Please confirm receipt. Nothing to improve. Thank you! Best, Megan Levitt
MEGAN LProfessional yet friendly and always takes care of me to makes sure i get on the road safely
SHIRLEY LFriendly contact , very helpful & hooked up my trailer & checked me out quickly without any concerns or issues , definitely will return for any future rentals
Edward RThanks!
DEAN BFast and efficient service.
JOEL GI was really happy with the customer service
ERIN PYou guys overcharged me! $90 when i filled the tank and did everything you guys asked and had the car back within the HOUR
JACK KVery nice Gentlemen I've rented here before and the location and staff is much better then Antioch.
VANNEST BExcellent service and very quick response on a short notice! Thank you!
JACK PI ordered a 20 ft truck and two dollies and my reservation was changed to a ten foot truck and I didn’t get any Dollie’s.
Travis YMore seating when waiting, however it is a tiny office. I have met and rent from this gentleman before, and it is amazing his style of business is both professional and he makes you feel at home.
REGINA NAll good.
DANTE PJust the way you are.
DANNY VAlways a pleasure, quick and speedy service!
NICOLE Pfully fueled truck so I can replace the fuel used and not leave extra gas in the tank when i return the truck.
Lonnie TExcellent, customer service!
JAIME RThe headlight control fell into dashboard, only one headlight worked and was misdirected, no ability to adjust front seat. I request a refund!
ANN WThis is by far the easiest U-Haul rental I’ve ever done
MARNI FHe needs help. I went there 3 times and every time waited over 30 minutes and twice was to just ask questions because the phone never gets answered (any hours of any day). Nice guy but it’s a one man show.
eric COverall experience was perfect, I just wished I was capable of making payments from a credit card that didn’t have to match the driver’s license.
Juan PGreat customer service
ROBERT Geasy and speedy
ENWEI CJust maintain current level of service. Item worked well!!
DOUGLAS CStaff was courteous and professional. Received world class treatment.
Shankar MThe ramp was covered in cow manure, and the location was closed by the time I pulled the ramp out and I was moving something that was time sensitive and couldn’t wait. All my items are dirty and required cleaning due to the cow manure
Marisabel FReserved a dolly never was informed that it wasn't available when I had move major appliances. Also renting a truck for a few hours and returned the same day, $95 rental fee is absurd!!! Gas was barely touched...
ALVINPETER PIt’s in an older location. Older buildings. Still, the service was prompt and effective.
STEVEN GNice as can be, very fun to drive the truck, great staff, not hella crowded. Go here instead of crowded places that don't have what you need. Less competition.
JULIE SThank you!
BRIAN MGas tank was empty and we had to fill it up
DOUGLAS G