Customer Reviews for B&R Tire Service
(U-Haul Neighborhood Dealer)

101 reviews

4120 N Glenn Ave   Winston-Salem, NC 27105

(336) 245-9111

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 11 am
  • Sun: Closed
Special Operating Hours
  • 7/24/2022 - 7/29/2022: Closed

Services at this Location:

Contact Us

(336) 245-9111

4120 N Glenn Ave
Winston-Salem, NC 27105

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 11 am
  • Sun: Closed
Special Operating Hours
  • 7/24/2022 - 7/29/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Benjamin M. 
Rating:
5.0

Great customer service and very professional.

RICHARD H. 
Rating:
5.0

Professional job and after rental issue resolved immediately with urgency!

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

scott H. 
Rating:
5.0

Super friendly

JENNIFER P. 
Rating:
5.0

Nothing the owner is quick answers any questions u may have very friendly environment great service and knowledgeable about the equipment all around great experience

TYRIONE J. 
Rating:
5.0

Nothing

CHARLES D. 
Rating:
5.0

Add backup camera

Scott D. 
Rating:
5.0

The checkout process is real easy very self explanatory

darrell A. 
Rating:
4.0

Customer did not leave a comment.

Wendy A. 
Rating:
5.0

Very friendly, quick and helpful. I will use this location again.

Susan L. 
Rating:
5.0

Guy who helped check out was great.

David H. 
Rating:
3.0

I was not told about the $20 fee that would be added for not using the online return process, which I was also not told about. I was only told to return the truck by 7a today. We returned it at approximately 8p last night. Very disappointed. Also the truck needs a front end alignment

daphne W. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY V. 
Rating:
5.0

Entire process was excellent. The people were very friendly and professional. The online process after hours was easy.

Gregg P. 
Rating:
5.0

Make sure that the garbage is taken out.

Charles D. 
Rating:
4.0

Thank you for being so kind.

Crystal N. 
Rating:
5.0

Good experience

Tony H. 
Rating:
3.0

Customer did not leave a comment.

MichelleB W. 
Rating:
5.0

This rental was a pleasant experience. Thank you.

Pamela I. 
Rating:
5.0

Customer did not leave a comment.

Melinda C. 
Rating:
5.0

Customer did not leave a comment.

Sonya W. 
Rating:
5.0

Customer did not leave a comment.

darrell A. 
Rating:
5.0

Great service

TYRIONE J. 
Rating:
5.0

Customer did not leave a comment.

Johnathon L. 
Rating:
5.0

Customer did not leave a comment.

marquis S. 
Rating:
4.0

B&R Tire was great. The 118 Marshall St N, Winston-Salem, NC. Was horrible. My reservation was at the Marshall st location, and I was not notified that there was not a vehicle available until I was ready to pick up. Adjustments were made to pick up at B&R Tire. However this added 20 miles to my usage that I would have not had if I was able to pick up at the location my reservation was at. My reservation number was. 29813631 The employees at the downtown location were helpful in locating a truck for me, but un aploigetic. It will be unlikely that I will use uhaul for future rentals.

Will P. 
Rating:
5.0

Everything was excellent

barbara S. 
Rating:
5.0

Quick service great experience very helpful and knowledgeable about equipment and safety best place to rent any uhaul equipment from

TYRIONE J. 
Rating:
5.0

Customer did not leave a comment.

Uduak A. 
Rating:
1.0

My experience was beyond unpleasant. It was traumatizing. I was given a uhaul truck with the gas gauge broken and was left stranded on the highway at night for several hours. I called uhaul and was unable to speak to anyone for over 2 hours. When they did respond it was via text. When asked if I was safe I repeatedly told them no and it was at night and i was stranded on the left shoulder/median of the highway. This happened around 8pm it was after midnight before I heard from the rudest most non caring customer representative ever. Uhaul was more concerned about the truck that my life as a human. it was a very very poor experience.

CARMELITA C. 
Rating:
5.0

Quick great knowledgeable service

TYRIONE J. 
Rating:
3.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
3.0

Keep airfreshners out of your vehicles.Sweep out the back of van.

MATTHEW E. 
Rating:
4.0

Customer did not leave a comment.

MACK W. 
Rating:
3.0

They were closed.

Delmuss W. 
Rating:
5.0

Very professional help with hook up and got us ready to go highly recommended

PEDRO G. 
Rating:
4.0

The vehicle could have been vacuumed but overall it was fine.

Marque P. 
Rating:
5.0

Customer did not leave a comment.

DYLAN H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT G. 
Rating:
5.0

Customer did not leave a comment.

TANIYA W. 
Rating:
5.0

Everything was great. Very friendly people.

NICHOLAS R. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Original location was out of business went to 3 other locations in Winston and same thing. Seen B&R and pulled in the owner was very helpful and more than glad to take equipment back. He was awesome .....Uhaul not so much after 3 of there places weren't even there when told to return it.

robert W. 
Rating:
4.0

Customer did not leave a comment.

SHAWN B. 
Rating:
5.0

Awesome Customer Service., I scheduled for a rental online. Called a day prior and everything was set up. When I arrived the transaction was smooth. No Issues., Just great customer Service. Everything that I asked for was already in the truck.. They even offered to extend the rental time, Just in case I needed it. This is my second time utilizing this service. I will continue to use and recommend them.

TIA D. 
Rating:
5.0

Nothing b&r tire service had quick great service and was very knowledgeable about equipment was a lot of help gave tips on towing with equipment was an overall great experience looking forward to telling all my friends and renting from him again thanks you guys

TYRIONE J. 
Rating:
5.0

Customer did not leave a comment.

TARA G. 
Rating:
5.0

They were very nice

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

THAYERS T. 
Rating:
5.0

Was a great experience they were very helpful and informative quick processing picking up and returning I will definitely recommend this location

TYRIONE J. 
Rating:
5.0

Customer did not leave a comment.

DALE S. 
Rating:
2.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
4.0

Thanks to the manager who let me turn the U-Haul back in a couple hours later without additional charge. Thanks!

KENNETTA S. 
Rating:
4.0

Customer did not leave a comment.

DENNIS G. 
Rating:
5.0

Superb service! Very professional and friendly! Would definitely recommend this location for your moving needs! 10 out of 10!

TERESA D. 
Rating:
5.0

The folks at B&R Tire were very helpful and knowledgeable. I told them what I was moving, and they helped me pick the right size truck. From the reservation to the drop off, they made everything a smooth transaction. Anyone needing a U-Haul should definitely check with B&R Tire in Winston Salem

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

MARSHALL P. 
Rating:
5.0

Very busy little place.The guys had me in and out. EXCELLENT customer service

JAMES S. 
Rating:
4.0

Make sure you know where you send your customers to drop off. Obviously some places do not take trailers.

MICHAEL WAYNE W. 
Rating:
5.0

Thank you

Gregory F. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
4.0

I will never use U-Haul again neither will my family and friends because of what happened to me on this rental that I had. He will be very lucky if I don't Sue U-Haul

Deborah E. 
Rating:
1.0

Truck was broken from stolen parts. The key wasn't left in the truck the night before like they said it would have been since I paid for an extra day I wanted to get it early….. Was found on the side of the road (as like they dropped it) Call the 800 number many times and no one could figure out how to help me. Terrible!!!

holly H. 
Rating:
5.0

Everything was great. Vehicle came cleaned and well maintained and operated perfectly. Very friendly owners and they make sure everything is to the customers satisfaction.

ANDREW B. 
Rating:
5.0

The guys at B&R were awesome! Unfortunately this was the third place I had to go to as Uhal fucked up. Why would they allow a closed business with a discontinued phone number to be the drop off? I spent 30 minutes on hold to finally speak with someone who had to transfer me to his supervisor and then was disconnected. Fortunately Kara at the local hub had her shit together. Her yard was full, but connected me with B&R. Great guys.

John R. 
Rating:
5.0

Customer did not leave a comment.

THERESA C. 
Rating:
3.0

Customer did not leave a comment.

CHRISTIANA O. 
Rating:
5.0

Customer did not leave a comment.

CURTIS D. 
Rating:
5.0

Daryl was wonderful. I contacted him the day before to confirm. He was very friendly and said he would take care of whatever I needed. The trailer was ready and waiting so that all I had to do was back my car up to it and go. He is certainly an asset to the U-Haul family. I would recommend using this location in the Winston-Salem area!!!

MAYNARD G. 
Rating:
5.0

Customer did not leave a comment.

Tonniette J. 
Rating:
3.0

Customer did not leave a comment.

Riley L. 
Rating:
5.0

Customer did not leave a comment.

TANYA O. 
Rating:
5.0

Smoother ride & cleaner but bc of the quick request and excellent service Daryl provided I couldn't be disappointed. Not only will I give Referrals but I plan to use B & R again! Thanks

CHRYSTOANCIA B. 
Rating:
5.0

Customer did not leave a comment.

JERRY W. 
Rating:
4.0

the service provider was awesome and did a great job. But Uhaul as a company sucks when it comes to returning deposits to peoples credit cards.

JOSEPH W. 
Rating:
1.0

No lighting at location. 1 hour extension was not allowed.

Mychala W. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

chyna C. 
Rating:
5.0

Wash the outside of the trucks. The one I had was covered in mud.

Katlyn V. 
Rating:
5.0

Customer did not leave a comment.

Latonya W. 
Rating:
2.0

Close this location. Poor hours and no drop box.

Matthew N. 
Rating:
5.0

The owner really took the time to help with my plans for the u haul truck and I really appreciate that.

SHANNON B. 
Rating:
1.0

I successfully created a reservation to pick up my rental after hours at this location using the 24/7 service offered. Unfortunately, after driving 2 hours to the destination, the location I chose didn't offer 24/7 pickup. There was no indication of this on the website or anywhere in the reservation process. Luckily, a representative was able to switch my reservation location, but if a 15' truck had not been available nearby, I would have been out of luck. Change your website to only include the 24/7 service option on locations that actually offer the 24/7 service option.

Alex K. 
Rating:
3.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

The guy was super! Very professional, helpful, they hooked up the trailer for me, was very busy but took care of me in a timely manner and did it with a smile on his face. Loved his customer service. Would highly recommend getting a U-haul from this place. It ended up being close by my house and he was very accommodating with his time with picking the trailer up. When I went to drop the trailer back off, I could not believe how busy he still was with people picking up U-hauls, that says a lot! :)

Tammy H. 
Rating:
5.0

Customer did not leave a comment.

sally R. 
Rating:
5.0

Customer did not leave a comment.

Harold S. 
Rating:
4.0

Gentleman was very courteous, vehicle was clean, in very good condition, very comfortable ride. Central location, very friendly folks!

Deborah H. 
Rating:
3.0

Customer did not leave a comment.

Tairra H. 
Rating:
3.0

Was not open due to the holidays. Glad there was a drop off box.

Thomas H. 
Rating:
5.0

Very friendly people. I would rent from this location again.

Wiley L. 
Rating:
5.0

Customer did not leave a comment.

Carlos E. 
Rating:
5.0

Customer did not leave a comment.

Brandon H. 
Rating:
5.0

Best u haul experience i have had!

JELENA M. 
Rating:
4.0

Customer did not leave a comment.

brent E. 
Rating:
5.0

Excellent service

QUIVETTE P. 
Rating:
3.0

It's vary busy I would recommend training another employee to help with the uhaul rentals and returns.

David E. 
Rating:
3.0

Customer did not leave a comment.

Derick S. 
Rating:
4.0

The drop off was easy and fast but location is in a more industrial area. You may want to note that when folks are picking a drop off location when the truck is rented.

DOMINIC G. 
No reviews have been submitted for this location.

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