Customer Reviews for Bannister Truck Tire & Service
(U-Haul Neighborhood Dealer)

72 reviews

309 Webb Rd   Williamston, SC 29697

(864) 224-9026

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(864) 224-9026

309 Webb Rd
Williamston, SC 29697

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Tire pressure was low. I had to go to the nearest gas station and add air before I could start my move.

Theodore Z. 
Rating:
4.0

Customer did not leave a comment.

Bruce O. 
Rating:
3.0

Customer did not leave a comment.

SHARON H. 
Rating:
3.0

Customer did not leave a comment.

Dae R. 
Rating:
3.0

Customer did not leave a comment.

Philip S. 
Rating:
5.0

Great service

Jesus M. 
Rating:
4.0

Customer did not leave a comment.

Richard T. 
Rating:
4.0

The trailer hitch coupling was made ti fit multiple hitch ball sizes (I guess, that's what I was told). So the trailer bounced around on my hitch on every bump to the destination. I don't think that was a good design. Please feel free to contact me with questions.

Frederick W. 
Rating:
4.0

Customer did not leave a comment.

Martin S. 
Rating:
4.0

Customer did not leave a comment.

Robyn R. 
Rating:
3.0

Make sure the employee who is over the renting process is actually going to be there before you go. After he came in everything went according to plan. Very nice and professional . Thanks Bannister Truck Tire & Service !

Kimberly C. 
Rating:
5.0

Thanks for the drop off help!

Nigel D. 
Rating:
3.0

Be honest about when you're open for business. If you're going to open at 10:00 on Monday tell me. No one should need to wait an hour for you. Otherwise very happy with the truck, cost, and service.

Davy D. 
Rating:
3.0

They could try to not let their actual feelings show through when they're dealing with the public. Also they could benefit from taking customer service classes. They aren't horrible but they do act like you're wasting their time a little bit once you ask too many questions for their liking.

Breyenne T. 
Rating:
1.0

I am calling to discuss the pick up disaster after I write this comment. We scheduled pick up at 8:00 am. The owner of Bannister Tire did not show up until 10:00. His employees notified him we were there, but he still did not arrive until 10:00. Having to wait 2 hours is unacceptable. It took him 15 minutes to locate the keys. He said very little to me and did not apologize for making us wait. He told me we didn't need to do anything since we scheduled online. We received a confirmation text after 5:00 pm. We had already dropped the truck off by then. We were trying to move at a time when we would not be in the rain due to storms forecasted. The person helping us unload in Columbia could only help us between 10:00 to 11:00 am in Columbia. Because Bannister put us 2 hours behind, we moved furniture in a downpour and without the help we had arranged. We will not be using U-Haul again. I have since read other similar comments online about what we experienced. I am not sure why you continue to allow that company be a pick up location. It is a reflection on U-Haul.

James B. 
Rating:
5.0

Customer did not leave a comment.

Wayne U. 
Rating:
4.0

Customer did not leave a comment.

Andy W. 
Rating:
3.0

There was computer issues and had to start the process over after doing everything on line. Waited for over 10 minutes for someone to even come to the desk.

Esther H. 
Rating:
3.0

Had reservation for a truck and appliance dolly. No appliance dolly's available at this location. I will have to contact U-Haul to find one at another location. Got the keys to the truck and when I started the truck I soon discovered that the catalytic converter had been stolen. U-Haul has installed a steel cages around the converter, someone cut through the cage and removed it. There was only one other truck available at this location, but it was a larger truck. After several phone calls to U-Haul and the owner of the location, I was allowed to get the larger truck at the same price.. It took 2 hours for U-Haul to locate an appliance dolly that I had to drive 40 miles round trip to get it. U-Haul does not have a system to check the inventory at the rental location. ( At least not one that works. ) I have used U-Haul for years moving all over this country( military ) and have had smaller problems. This problem was a major one. I will not use U-Haul again.

kenneth M. 
Rating:
1.0

The staff at this place was extremely rude, and took their time in getting us in and out. Would rather pay extra for the mileage next time and go put of my way.

elizabeth B. 
Rating:
4.0

Customer did not leave a comment.

Randy S. 
Rating:
3.0

Employee had the attitude of I dont really want to be here

Kennith D. 
Rating:
1.0

The drop box had been broken into. The lock was drilled out. We had to return the key the next day. They didn't log it in. Showed I never dropped truck off. I will not use Uhaul again

KEITH R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
4.0

Customer did not leave a comment.

ed A. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
5.0

Very quick and efficient pick up process.

Marty H. 
Rating:
3.0

Mgr was out to lunch and a mechanic just took the paperwork and said that's all he knew to do.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
3.0

Customer did not leave a comment.

Doreen L. 
Rating:
5.0

Good job. Bannister always first rate.

Michael R. 
Rating:
4.0

Customer did not leave a comment.

Annie W. 
Rating:
5.0

It would be nice if they were open so you could discuss anything wrong with the truck.

Flora N. 
Rating:
3.0

Na

James S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

I just wanted to mention that I was late picking up my auto transport trailer and the rental office was actually closed. I did eventually speak to someone named Joe and he was soo kind to still allow me to rent the equipment. I strongly recommend Bannister Truck and Tire service for the willingness to help me even though I was late

Darius D. 
Rating:
5.0

Customer did not leave a comment.

Samuel R. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Again, keep your staff! Super folks

Jack C. 
Rating:
5.0

We dropped off truck after hours. It was a truck and tire repair location , maybe using Uhaul services as an after thought. It was a typical business of this kind. Kind of industrial . It was not junked up in anyway, just not the typical Uhaul business. Dropping off was ok, but if I had to pick up from that location I would try to find a different one.

Charlotte G. 
Rating:
3.0

Customer did not leave a comment.

Ernest J. 
Rating:
1.0

Customer did not leave a comment.

Martin F. 
Rating:
3.0

I was assured that I would be able to pick up my vehicle at a specific time that was critical to my meeting. I even checked in online to speed the process. The person was supposed to be at work by 7:00 or 7:30 am and give me a call or text when and where the vehicle was to be picked up. This did not happen. I had to call and have him called at home to show up. I made it a point that I had to pick up the vehicle by 9:00 am. It did not happen. I ended up leaving 20 minutes later and was late to my appointment. Then I was forced to rent a vehicle that wasn't my choice. The vehicle was way to big, and cost more than the vehicle I originally requested. It also used a lot of gas. That of course I was required to put back in at drop off. Also the vehicle's engine shut down once during the trip which was dangerous. I wish this could have gone better for me, as I and my family have used uhaul for most of my life.

George F. 
Rating:
5.0

Excellent service. Fast. And Reliable this is the only location I will rent from. Joe is amazing!!!! Very knowledgeable and professional.

James B. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Great customer service

David G. 
Rating:
5.0

Customer did not leave a comment.

Earl M. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
2.0

There is only one person available to fill out the paper work and he was not there so i had to wait almost an hour for him to get back so i could get my rental i was very dissatisfied because i was on a time schedule and was over an hour and a half behind waiting on him.

Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
2.0

The truck I ordered was at a different location. This location was a hour out of the way. I suggest that if someone makes a reservation for a truck that the location requested HAS THE TRUCK.

Savannah W. 
Rating:
5.0

Staff was very helpful.

MICHAEL R. 
Rating:
5.0

Bannister staff is first rate and always helpful. My place to rent uhauls.

MICHAEL R. 
Rating:
5.0

Young man, didn't catch a name, was very professional.

Tyler I. 
Rating:
5.0

Nothing. Joseph was amazing to deal with. Very timely and courteous. This location will,from now on, be the only one I rent from!!

james B. 
Rating:
1.0

Make sure that the associate responsible for reservations actually shows up to work on time. The associate was 1 hour and 45 minutes late for our reservation and we did not leave with the truck until another 45 minutes had passed due to "system problems." This caused us to be delayed by 2.5 hours so we had to unload the truck at 12am.

Scott Y. 
Rating:
5.0

Customer did not leave a comment.

Ron H. 
Rating:
1.0

Better attitude and don't ask a person what do you want

sarah P. 
Rating:
5.0

Customer did not leave a comment.

Sam C. 
Rating:
5.0

Great location

Stephon M. 
Rating:
2.0

The 26ft. truck only had a 1/4 of a tank of gas! No one was at the place I had to wait until 10.45am for a 10am! I returned it early!

JUDITH M. 
Rating:
5.0

While the pick-up location was first-class, I had a HUGE problem with everything else. I scheduled a pick-up for 9am online and the morning if I received a text saying pick-up was 12 noon. Not acceptable. Called and they had another truck at another location but pick up was 10. I then asked if there was a truck in the direction I was headed and there was and I was booked for that truck. I showed up to get it and the dealer wasn't there! And there was one truck and another customer scheduled to get it too! So we were sent to several other dealers and no trucks to be found. Eventually corporate found one in a third city and we were able to finally get a truck at 12pm (3 hours / 3 cities past our original booking) #BadExperience

Chris G. 
Rating:
5.0

Yes we need refund. The truck kept running out of brake fluid while we were driving and we had end early take it back for safety reasons. Bad bad truck. The facility its self was ran well and had excellence in customer service

Erin C. 
Rating:
5.0

Customer did not leave a comment.

DHANESH P. 
Rating:
5.0

Customer did not leave a comment.

Dhanesh P. 
Rating:
5.0

The time that it took for me too rent a trailer from start to finish was over an hour. The computer already had some of my information but every time they tried to bill my card the computer would go down and they would start all over again. There has to be a faster way. I've been renting from another dealer alot here lately for business but the time issue is killing me.

KEVIN L. 
Rating:
1.0

double charged me for miles i paid for in buford ga..dtill waoinging for my money back..

GREG C. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW E. 
Rating:
5.0

Customer did not leave a comment.

JD W. 
Rating:
4.0

Customer did not leave a comment.

Homer W. 
No reviews have been submitted for this location.

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