Customer Reviews for Barnum And Tenny
(U-Haul Neighborhood Dealer)

252 reviews

1151 Haco Dr   Lansing, MI 48912
(Pennsylvania)

(517) 267-3835

Office Hours

  • Mon: 7:30 am–5:30 pm
  • Tue: 7:30 am–5 pm
  • Wed-Fri: 7:30 am–5:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(517) 267-3835

1151 Haco Dr
Lansing, MI 48912
(Pennsylvania)

Services at this Location:

Office Hours

  • Mon: 7:30 am–5:30 pm
  • Tue: 7:30 am–5 pm
  • Wed-Fri: 7:30 am–5:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

My U-Haul app wouldn’t let me verify on it due to my phone was an iPhone. I was left with 2 options, wait for 40 minutes on hold with U-Haul, or ask my fiancé to use her Pixel to verify and pickup the keys. While this doesn’t pertain to the location, what made me upset is this location has a phone line that allows you to go through the options and select Emergency support. I HAD to have the truck at my apartment in time due to movers coming to help, so given the phone had no other suitable options, I selected emergency support. The emergency line had no one to help and took me to a voicemail and I left a message. No one is on call to help you at this location if you go after hours to pickup your truck, that makes me upset. Secondly, I waited 36 hours since I called them to write this review. Still no callback. If my fiancé didn’t have a Pixel, I’d have been in a real jam. Overall I waited an hour at this location before I was able to get the keys. Super dissatisfied with the lack of support at the location for after hour pickups.

Ryker M 
Rating:
5.0

Customer did not leave a comment.

Dennis P 
Rating:
4.0

Customer did not leave a comment.

Natosha D 
Rating:
5.0

Customer did not leave a comment.

Charles W 
Rating:
5.0

Customer did not leave a comment.

Sean G 
Rating:
5.0

Amenable No improvement needed! Todd was so friendly and quite amenable. Made our time in this transition so much better. Thank you U-haul and Todd!🤗

SHONNA G 
Rating:
4.0

Customer did not leave a comment.

Trey W 
Rating:
5.0

The gentleman that rented me the trailer is the nicest guy in the world.

Gary s 
Rating:
5.0

Customer did not leave a comment.

Kris Y 
Rating:
5.0

Customer did not leave a comment.

David V 
Rating:
5.0

Customer did not leave a comment.

Em H 
Rating:
4.0

Customer did not leave a comment.

Jerry S 
Rating:
5.0

Customer did not leave a comment.

Christopher K 
Rating:
5.0

Customer did not leave a comment.

Laure G 
Rating:
5.0

Customer did not leave a comment.

William W 
Rating:
5.0

Everything was fine, service was quick and professional.

Hilary W 
Rating:
3.0

When I dropped off the trailer I was told by Jim to park next to the truck when there are trucks all over the place so I had to ask which truck which seemed to annoy Jim somewhat... but I was finally shown by Jim which truck to park my trailer next to... that sort of thing. The other gentleman seemed more helpful although when I entered there was no one at the office for a while. Jim coukldn't find the motorcyle trailer that I dropped off, claimed that the UHaul office in Champaign made a mistake but accepted my return anyway. I had returned the truck and the tow dolly (car trailer) the day prior. Total returns=truck and two trailers.

ALEXANDER M 
Rating:
5.0

Customer did not leave a comment.

CORY G 
Rating:
4.0

Customer did not leave a comment.

John L 
Rating:
4.0

Customer did not leave a comment.

David M 
Rating:
3.0

Customer did not leave a comment.

Sara M 
Rating:
3.0

Customer did not leave a comment.

Jessica S 
Rating:
5.0

Customer did not leave a comment.

Todd V 
Rating:
5.0

Although I liked the flexibility of 24/7 pickup the sign in process was lengthy and not sure of why I had to go through the long process of taking pictures of IDs again and provide additional contacts - I thought that was purpose of checking in in advance. So if anything could be reduced from a time standpoint that would be great. But everything else was great!!

April S 
Rating:
1.0

Was never told I could go over mileage after dropping $130 on a 1 studio apt uhaul. Only took it 50 miles or so and got charged for that bullshit. Not to mention it’s impossible to get the gas exactly where it needs to be without paying extra. So I get 2 bullshit charges. Never using yall again

Logan L 
Rating:
5.0

Customer did not leave a comment.

Sally C 
Rating:
5.0

I have had a couple of rentals of uhaul in the past couple of months and getting checked in is always takes a long time.

Joe F 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A 
Rating:
5.0

Customer did not leave a comment.

dan k 
Rating:
3.0

Customer did not leave a comment.

Ian B 
Rating:
5.0

Customer did not leave a comment.

Benjamin F 
Rating:
5.0

I dropped off after hours, but the online check in was easy.

Mary K 
Rating:
4.0

The location was great, but we had trouble with the mobile check out. It did not work for us. We had to call to get help.

Alan R 
Rating:
4.0

Customer did not leave a comment.

Trevor S 
Rating:
2.0

Acceptable.

Laura W 
Rating:
3.0

Customer did not leave a comment.

Lonnette M 
Rating:
5.0

Customer did not leave a comment.

penny s 
Rating:
5.0

Customer did not leave a comment.

Ron Z 
Rating:
5.0

Auto transport EXCELLENT PICK UP from Cedar street 0! Dirty :urine bottle under driver seat, PET HAIR! FLEAS! I HAD TO FLEA BOMB IT B4 I LEFT TOWN, then use RAID

Marcus N 
Rating:
5.0

Customer did not leave a comment.

Dixie D 
Rating:
2.0

This location did NOT have the Utility dolly nor the moving blankets that I prepaid for. UHaul shouldn't sell these items in advance if the pickup location cannot provide them.

Michael M 
Rating:
3.0

Customer rep at the haco Dr office was great saved us money . Give him a raise !!!!!!

ramon g 
Rating:
5.0

Terrible customer service or support. Interaction with customers is substandard. The over all attitude of this man and woman team where I picked up the auto transport (2025 E. Saginaw Street, East Lansing, Michigan 48823), they were going out of their way to assist me. They were clearly annoyed I was there, giving them business. I would not recommend this UHaul location to my worse enemy.

craig j 
Rating:
3.0

Customer did not leave a comment.

Stephen B 
Rating:
5.0

Customer did not leave a comment.

PHILLIP K 
Rating:
5.0

Customer did not leave a comment.

Eric D 
Rating:
4.0

Customer did not leave a comment.

jim c 
Rating:
5.0

Nothing as they were great at this drop off location Thx !!!!

Larry A 
Rating:
3.0

No comment. Not Minnesota nice. An employee walked by while we were waiting and I said morning and he totally ignored me. Rude and unfriendly. The agent that took the keys he was friendly and he was engaging.

Maribel K 
Rating:
5.0

Customer did not leave a comment.

Obrien M 
Rating:
5.0

Customer did not leave a comment.

Youssef E 
Rating:
5.0

Customer did not leave a comment.

kendra b 
Rating:
4.0

Customer did not leave a comment.

CHESLEY N 
Rating:
5.0

Customer did not leave a comment.

DAVID G 
Rating:
3.0

Customer did not leave a comment.

Scott Z 
Rating:
5.0

Customer did not leave a comment.

DELDEE J 
Rating:
5.0

Pick up and drop off were both easy! Registering online ahead of time makes this process very efficient. Rates seem very reasonable to me.

david j 
Rating:
5.0

Customer did not leave a comment.

Delynn L 
Rating:
5.0

Customer did not leave a comment.

Kevin F 
Rating:
3.0

Dolly that I purchased was not in the truck. No one was available for me to call as the store was closed.

Chanae H 
Rating:
5.0

Customer did not leave a comment.

mark t 
Rating:
3.0

I dont ever leave feed back but this was the worst trying to rent from you. Not the location. The corporate Uhaul. I was put on a E alert do not rent to me cause the last time I rented from you I was a tad late bringing it back. I didn't even owe money and was put on that list. Had to call corporate and wait and wait and run in circles just so I can rent a tow dolly to tow my car and was quite a bit late getting back to work and docked hours and lost money all because I was a little late returning something. I rent from you guys quite a bit and just one late return outta all the times I rented equipment from you and was put on some DO NOT RENT TO ME list. I would understand if I owed you money. It was embarrassing and humiliating anyway this is definitely the last time I ever rent a piece of equipment from you ever again. 1 Lost customer. Thanks

Chris M 
Rating:
4.0

Customer did not leave a comment.

KELSEY M 
Rating:
5.0

Customer did not leave a comment.

mckena l 
Rating:
5.0

Great on both ends covid and the internet has made this renting a truck a breeze.. When are driverless trucks coming to u haul? thanks will be renting every 2 weeks same thing. Any discounts with great feedback for u haul will be reciprocated. thanks Joe Adcock

Joe A 
Rating:
4.0

Customer did not leave a comment.

Joshua F 
Rating:
5.0

Customer did not leave a comment.

Jim B 
Rating:
5.0

Customer did not leave a comment.

Barbara S 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C 
Rating:
2.0

Not clean interior and wiper blades did not work effectively.

joel c 
Rating:
5.0

I already knew to expect a good job and simple transaction because I have dealt with them before.

Stacy M 
Rating:
5.0

Customer did not leave a comment.

Richard B 
Rating:
3.0

Customer did not leave a comment.

SHERRI L 
Rating:
4.0

Customer did not leave a comment.

John B 
Rating:
4.0

Customer did not leave a comment.

Gene W 
Rating:
5.0

Customer did not leave a comment.

Matthew R 
Rating:
5.0

Customer did not leave a comment.

Emma O 
Rating:
5.0

Customer did not leave a comment.

THOMAS W 
Rating:
4.0

Customer did not leave a comment.

Gregory D 
Rating:
5.0

Customer did not leave a comment.

Stephanie E 
Rating:
5.0

Very good people to work with.

Robbie C 
Rating:
3.0

Staff was very nice & helpful but my vehicle was not available at the time promised on the confirmation email. Wasn’t a huge inconvenience-but it wasn’t great either. Good value overall however-much less than Hertz would have been for my move.

MARK D 
Rating:
3.0

I was not greeted in a friendly manner. And was not given clear instructions on how to release the trailer from the hitch when returning. It took me an hour to get the trailer unhitched and they are not available on Sunday when I was scheduled to return. There was no emergency phone number or anyone available so I had to flag down a passerby to help.

Willow R 
Rating:
4.0

Customer did not leave a comment.

LARA A 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
Rating:
3.0

Customer did not leave a comment.

Zachary C 
Rating:
5.0

It is hard to find. There are many UHaul locations in the area and I would recommend others. The personnel was very helpful though.

RITWICK G 
Rating:
5.0

Customer did not leave a comment.

Brian M 
Rating:
5.0

Customer did not leave a comment.

Alisa S 
Rating:
4.0

Customer did not leave a comment.

GARY T 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C 
Rating:
4.0

Customer did not leave a comment.

Jeffreyrichard K 
Rating:
4.0

The truck ran and operated perfect. Although i feel the MPG gauge is a joke! This is simply a tactic to keep renters from doing 70mph on the freeway. But all in all everything went smooth as could be.

LARRY G 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
3.0

N/a

Nathan K 
Rating:
5.0

I like the unmanned option. Great idea for Uhaul.

Alonzo W 
Rating:
5.0

Customer did not leave a comment.

VAHID M 
Rating:
5.0

Customer did not leave a comment.

SHALONDA M 
Rating:
5.0

Customer did not leave a comment.

TAYLOR M 
Rating:
5.0

Customer did not leave a comment.

Thomas R 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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