Customer Reviews for Barnum & Tenny
(U-Haul Neighborhood Dealer)

185 reviews

1151 Haco Dr   Lansing, MI 48912
(Pennsylvania)

(517) 267-3835

Location Hours

  • Mon: 7 am - 5:30 pm
  • Tue: 7 am - 5 pm
  • Wed-Fri: 7 am - 5:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(517) 267-3835

1151 Haco Dr
Lansing, MI 48912
(Pennsylvania)

Services at this Location:

Location Hours

  • Mon: 7 am - 5:30 pm
  • Tue: 7 am - 5 pm
  • Wed-Fri: 7 am - 5:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
2.0

Not clean interior and wiper blades did not work effectively.

joel C. 
Rating:
5.0

I already knew to expect a good job and simple transaction because I have dealt with them before.

Stacy M. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

Customer did not leave a comment.

SHERRI LYNN H. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

Gene W. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

Emma O. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
4.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

Stephanie E. 
Rating:
5.0

Very good people to work with.

Robbie C. 
Rating:
3.0

Staff was very nice & helpful but my vehicle was not available at the time promised on the confirmation email. Wasn't a huge inconvenience-but it wasn't great either. Good value overall however-much less than Hertz would have been for my move.

MARK D. 
Rating:
3.0

I was not greeted in a friendly manner. And was not given clear instructions on how to release the trailer from the hitch when returning. It took me an hour to get the trailer unhitched and they are not available on Sunday when I was scheduled to return. There was no emergency phone number or anyone available so I had to flag down a passerby to help.

Willow R. 
Rating:
4.0

Customer did not leave a comment.

LARA ANN M. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
3.0

Customer did not leave a comment.

Zachary C. 
Rating:
5.0

It is hard to find. There are many UHaul locations in the area and I would recommend others. The personnel was very helpful though.

RITWICK G. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Alisa S. 
Rating:
4.0

Customer did not leave a comment.

GARY THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
4.0

Customer did not leave a comment.

Jeffreyrichard K. 
Rating:
4.0

The truck ran and operated perfect. Although i feel the MPG gauge is a joke! This is simply a tactic to keep renters from doing 70mph on the freeway. But all in all everything went smooth as could be.

LARRY GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
3.0

N/a

Nathan K. 
Rating:
5.0

I like the unmanned option. Great idea for Uhaul.

Alonzo W. 
Rating:
5.0

Customer did not leave a comment.

VAHID M. 
Rating:
5.0

Customer did not leave a comment.

SHALONDA MARIE J. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR MARIE D. 
Rating:
5.0

Customer did not leave a comment.

Thomas R B. 
Rating:
5.0

Customer did not leave a comment.

Ashley F. 
Rating:
5.0

not a thing

BRANDON MICHAEL C. 
Rating:
5.0

Easy drop off after hours

Shira G. 
Rating:
5.0

This is not a reflection on the pick-up location but more a concern on the U-Haul reservation policy. It worked out just fine for me because the truck I requested more then 30 days out was made available at the location that I requested. However, I learned through the process that isn't always the case and you could be notified up to a day before your pick-up that your truck could be in another location and that the equipment you requested will be provided as long as the pick-up location can provide it. I feel that U-Haul needs to take the guess work out of the equation and that if a reservation is made, then the truck and equipment you have requested will be ready to go at the time and place you requested without having to wait for the 11th hour notification.

Gary H. 
Rating:
1.0

I had asked for the drop off to be at a location we were familiar with and it was apparently changed by the person at the pick up location. My sister in law picked up the truck and had know way of knowing that it wasn't the one we had requested. Super disappointed as we drove to the expected drop off to start the return after hours to find out we had to drive to another location after 10 pm in an area we were not familiar nor comfortable with. Not happy with the whole experience. I spent a lot of time on holds over several days making this reservation and then correcting errors made after speaking with reps and clearly spelling out what we wanted. Super disappointed.

Frank L. 
Rating:
5.0

Customer did not leave a comment.

Jim L. 
Rating:
4.0

Customer did not leave a comment.

Emanuel E. 
Rating:
4.0

Customer did not leave a comment.

DANAMAXWELL D. 
Rating:
4.0

Customer did not leave a comment.

Kenneth R. 
Rating:
4.0

Customer did not leave a comment.

ERICA M. 
Rating:
5.0

Customer did not leave a comment.

Kris W. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
5.0

friendly professional and knowledgeable staff. very helpful. thank you.

Therese G. 
Rating:
3.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

I've used uhual to move around during college for the past 7 years. It takes.. 10 minutes to drive a truck off the lot. Very convenient and easy

Gerald G. 
Rating:
5.0

Customer did not leave a comment.

April P. 
Rating:
3.0

Customer did not leave a comment.

Ashley W. 
Rating:
5.0

Customer did not leave a comment.

Bruce E. 
Rating:
5.0

Customer did not leave a comment.

Stephanie G. 
Rating:
4.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

karen G. 
Rating:
1.0

Customer did not leave a comment.

Anthonylee C. 
Rating:
5.0

The representative was helpful.

Stacy M. 
Rating:
5.0

Customer did not leave a comment.

Arthur V. 
Rating:
5.0

Easy to park. Vehicle exceptionally clean and in great working order. Courteous staff

Tracey M. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Dropped the rental after dark and after they were closed. The place was easy to find and parking lot was well lit.

Arthur M. 
Rating:
4.0

Finding the location was a little tricky as there were few decently sized signs to identify the building. Only my reserved truck was visible from the road but I had to turn around after not finding the location the first time. Other than that little hiccup, the truck was virtually brand new and U-Haul once again helped accomplished the needs I had.

RAYMOND L. 
Rating:
4.0

Customer did not leave a comment.

Thomas W. 
Rating:
4.0

Very helpful staff. Location was a little hard to find. A "UHaul location" sign by the street would be helpful.

Gordon B. 
Rating:
5.0

Customer did not leave a comment.

Micaela B. 
Rating:
3.0

i would split the categories: it was clean but not particularly inviting; the personnel too a while to check me in, but once they got on it they were quick, personable, and helpful.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Brina M. 
Rating:
5.0

Customer did not leave a comment.

MARISA F. 
Rating:
4.0

Need better signage. I was able to find it because another Uhaul truck was parked there otherwise it would have been difficult

Obeid U. 
Rating:
5.0

Customer did not leave a comment.

Marv S. 
Rating:
5.0

Customer did not leave a comment.

Wei S. 
Rating:
4.0

Customer did not leave a comment.

jenny M. 
Rating:
4.0

Customer did not leave a comment.

Ramzi T. 
Rating:
2.0

Customer did not leave a comment.

anthony R. 
Rating:
4.0

Perfect

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

larry S. 
Rating:
5.0

Nothing, the customer service was great!

cleveland W. 
Rating:
5.0

Customer did not leave a comment.

Bashar A. 
Rating:
5.0

Customer did not leave a comment.

Gerald G. 
Rating:
1.0

Customer did not leave a comment.

Barbara S. 
Rating:
5.0

Great service,friendly staff!

thomas A. 
Rating:
4.0

Customer did not leave a comment.

george J. 
Rating:
5.0

Customer did not leave a comment.

josheph L. 
Rating:
4.0

I did the pre-registration except payment, but at pickup he still had to fill out quite a bit information, not sure if there was a disconnect or if that was because I hadn't prepaid.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Kera C. 
Rating:
4.0

Customer did not leave a comment.

Kira B. 
Rating:
5.0

Everything was fine. I only wish the mpg was a bit more efficient. Truck was in great condition and like new.

joseph K. 
Rating:
4.0

The place was closed and did not talk to anyone just dropped the truck off left the keys in the box .

Edwin K. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
3.0

Customer did not leave a comment.

vijaisrinivasan K. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
3.0

Customer did not leave a comment.

Harry D. 
Rating:
5.0

Customer did not leave a comment.

alina T. 
Rating:
3.0

dropped it off at night. never saw anyone.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Parker P. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

BRAD V. 
Rating:
5.0

Customer did not leave a comment.

Kari R. 
Rating:
2.0

Open on time and not 20-25 minutes late.would have a block at the rear of the trailer. Straps on the front for the tires slipped off during the trip. A lot of wasted time. Having to check every hour.

linda N. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
No reviews have been submitted for this location.

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