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SCOTT G
Customer Reviews for Barnum And Tenny
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was closed so I did not get the moving supplies I ordered
Collin WMake sure your website to do the precheck in works so the time at the counter is quicker
MICHELLE BIt wasn't bad. There was some road work, although that wasn't their fault. The place was clean and the guy doing all the documents was alright. I only selected this location because uhaul suggested they were the only one with a car hauler, but I past multiple local places that had them.
CONNER EI had a 5 by 8 trailer and the ramp is so helpful. I loved it and would recommend that newer trailers have them installed. It makes getting stuff in and out so easy.
Anne MLove this place we got this truck from
CLEON SThis location was not conveniently located. There were no personnel available at drop as it was a Saturday. The location was more than 3 miles off the highway. The entry to the parking lot was very rough.
TAMMI EMy only thing for Uhaul systems themselves, is let me take care of some of the preamble before arriving, I rented a U-Haul, obviously it was a big day, and only when I went to pick it up was I able to verify my license, add a referral, and complete he payment, along with the fuel and mileage checks I actually expected to do, this added almost an hour before I was able to start moving, let me do as much of this ahead of time as possible
Adam SIt was a Saturday, so no one was on-site, which was fine. Drop box for key was prominently displayed and well-maintained.
Stephen JThe equipment I picked up was damaged - a hole in the roof and a damaged muffler. The online enrollment process was repetitive and a waste of my time.
Jeffrey GMy U-Haul app wouldn’t let me verify on it due to my phone was an iPhone. I was left with 2 options, wait for 40 minutes on hold with U-Haul, or ask my fiancé to use her Pixel to verify and pickup the keys. While this doesn’t pertain to the location, what made me upset is this location has a phone line that allows you to go through the options and select Emergency support. I HAD to have the truck at my apartment in time due to movers coming to help, so given the phone had no other suitable options, I selected emergency support. The emergency line had no one to help and took me to a voicemail and I left a message. No one is on call to help you at this location if you go after hours to pickup your truck, that makes me upset. Secondly, I waited 36 hours since I called them to write this review. Still no callback. If my fiancé didn’t have a Pixel, I’d have been in a real jam. Overall I waited an hour at this location before I was able to get the keys. Super dissatisfied with the lack of support at the location for after hour pickups.
Ryker MAmenable No improvement needed! Todd was so friendly and quite amenable. Made our time in this transition so much better. Thank you U-haul and Todd!🤗
SHONNA GThe gentleman that rented me the trailer is the nicest guy in the world.
Gary sEverything was fine, service was quick and professional.
Hilary WWhen I dropped off the trailer I was told by Jim to park next to the truck when there are trucks all over the place so I had to ask which truck which seemed to annoy Jim somewhat... but I was finally shown by Jim which truck to park my trailer next to... that sort of thing. The other gentleman seemed more helpful although when I entered there was no one at the office for a while. Jim coukldn't find the motorcyle trailer that I dropped off, claimed that the UHaul office in Champaign made a mistake but accepted my return anyway. I had returned the truck and the tow dolly (car trailer) the day prior. Total returns=truck and two trailers.
ALEXANDER MAlthough I liked the flexibility of 24/7 pickup the sign in process was lengthy and not sure of why I had to go through the long process of taking pictures of IDs again and provide additional contacts - I thought that was purpose of checking in in advance. So if anything could be reduced from a time standpoint that would be great. But everything else was great!!
April SWas never told I could go over mileage after dropping $130 on a 1 studio apt uhaul. Only took it 50 miles or so and got charged for that bullshit. Not to mention it’s impossible to get the gas exactly where it needs to be without paying extra. So I get 2 bullshit charges. Never using yall again
Logan LI have had a couple of rentals of uhaul in the past couple of months and getting checked in is always takes a long time.
Joe FI dropped off after hours, but the online check in was easy.
Mary KThe location was great, but we had trouble with the mobile check out. It did not work for us. We had to call to get help.
Alan RAcceptable.
Laura WAuto transport EXCELLENT PICK UP from Cedar street 0! Dirty :urine bottle under driver seat, PET HAIR! FLEAS! I HAD TO FLEA BOMB IT B4 I LEFT TOWN, then use RAID
Marcus NThis location did NOT have the Utility dolly nor the moving blankets that I prepaid for. UHaul shouldn't sell these items in advance if the pickup location cannot provide them.
Michael MCustomer rep at the haco Dr office was great saved us money . Give him a raise !!!!!!
ramon gTerrible customer service or support. Interaction with customers is substandard. The over all attitude of this man and woman team where I picked up the auto transport (2025 E. Saginaw Street, East Lansing, Michigan 48823), they were going out of their way to assist me. They were clearly annoyed I was there, giving them business. I would not recommend this UHaul location to my worse enemy.
craig jNothing as they were great at this drop off location Thx !!!!
Larry ANo comment. Not Minnesota nice. An employee walked by while we were waiting and I said morning and he totally ignored me. Rude and unfriendly. The agent that took the keys he was friendly and he was engaging.
Maribel KPick up and drop off were both easy! Registering online ahead of time makes this process very efficient. Rates seem very reasonable to me.
david jDolly that I purchased was not in the truck. No one was available for me to call as the store was closed.
Chanae HI dont ever leave feed back but this was the worst trying to rent from you. Not the location. The corporate Uhaul. I was put on a E alert do not rent to me cause the last time I rented from you I was a tad late bringing it back. I didn't even owe money and was put on that list. Had to call corporate and wait and wait and run in circles just so I can rent a tow dolly to tow my car and was quite a bit late getting back to work and docked hours and lost money all because I was a little late returning something. I rent from you guys quite a bit and just one late return outta all the times I rented equipment from you and was put on some DO NOT RENT TO ME list. I would understand if I owed you money. It was embarrassing and humiliating anyway this is definitely the last time I ever rent a piece of equipment from you ever again. 1 Lost customer. Thanks
Chris MGreat on both ends covid and the internet has made this renting a truck a breeze.. When are driverless trucks coming to u haul? thanks will be renting every 2 weeks same thing. Any discounts with great feedback for u haul will be reciprocated. thanks Joe Adcock
Joe ANot clean interior and wiper blades did not work effectively.
joel cI already knew to expect a good job and simple transaction because I have dealt with them before.
Stacy M