Barnum & Tenny
(U-Haul Neighborhood Dealer)

153 reviews

1151 Haco Dr   Lansing, MI 48912
(Pennsylvania)

(517) 267-3835

Hours

  • Mon: 7 am - 5:30 pm
  • Tue: 7 am - 5 pm
  • Wed-Fri: 7 am - 5:30 pm
  • Sat-Sun: Closed

Contact Us

(517) 267-3835

1151 Haco Dr
Lansing, MI 48912

Hours

  • Mon: 7 am - 5:30 pm
  • Tue: 7 am - 5 pm
  • Wed-Fri: 7 am - 5:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Thomas R B. 
Rating:
5.0

Customer did not leave a comment.

Ashley F. 
Rating:
5.0

not a thing

BRANDON MICHAEL C. 
Rating:
5.0

Easy drop off after hours

Shira G. 
Rating:
5.0

This is not a reflection on the pick-up location but more a concern on the U-Haul reservation policy. It worked out just fine for me because the truck I requested more then 30 days out was made available at the location that I requested. However, I learned through the process that isn't always the case and you could be notified up to a day before your pick-up that your truck could be in another location and that the equipment you requested will be provided as long as the pick-up location can provide it. I feel that U-Haul needs to take the guess work out of the equation and that if a reservation is made, then the truck and equipment you have requested will be ready to go at the time and place you requested without having to wait for the 11th hour notification.

Gary H. 
Rating:
1.0

I had asked for the drop off to be at a location we were familiar with and it was apparently changed by the person at the pick up location. My sister in law picked up the truck and had know way of knowing that it wasn't the one we had requested. Super disappointed as we drove to the expected drop off to start the return after hours to find out we had to drive to another location after 10 pm in an area we were not familiar nor comfortable with. Not happy with the whole experience. I spent a lot of time on holds over several days making this reservation and then correcting errors made after speaking with reps and clearly spelling out what we wanted. Super disappointed.

Frank L. 
Rating:
5.0

Customer did not leave a comment.

Jim L. 
Rating:
4.0

Customer did not leave a comment.

Emanuel E. 
Rating:
4.0

Customer did not leave a comment.

DANAMAXWELL D. 
Rating:
4.0

Customer did not leave a comment.

Kenneth R. 
Rating:
4.0

Customer did not leave a comment.

ERICA M. 
Rating:
5.0

Customer did not leave a comment.

Kris W. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
5.0

friendly professional and knowledgeable staff. very helpful. thank you.

Therese G. 
Rating:
3.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

I've used uhual to move around during college for the past 7 years. It takes.. 10 minutes to drive a truck off the lot. Very convenient and easy

Gerald G. 
Rating:
5.0

Customer did not leave a comment.

April P. 
Rating:
3.0

Customer did not leave a comment.

Ashley W. 
Rating:
5.0

Customer did not leave a comment.

Bruce E. 
Rating:
5.0

Customer did not leave a comment.

Stephanie G. 
Rating:
4.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

karen G. 
Rating:
1.0

Customer did not leave a comment.

Anthonylee C. 
Rating:
5.0

The representative was helpful.

Stacy M. 
Rating:
5.0

Customer did not leave a comment.

Arthur V. 
Rating:
5.0

Easy to park. Vehicle exceptionally clean and in great working order. Courteous staff

Tracey M. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Dropped the rental after dark and after they were closed. The place was easy to find and parking lot was well lit.

Arthur M. 
Rating:
4.0

Finding the location was a little tricky as there were few decently sized signs to identify the building. Only my reserved truck was visible from the road but I had to turn around after not finding the location the first time. Other than that little hiccup, the truck was virtually brand new and U-Haul once again helped accomplished the needs I had.

RAYMOND L. 
Rating:
4.0

Customer did not leave a comment.

Thomas W. 
Rating:
4.0

Very helpful staff. Location was a little hard to find. A "UHaul location" sign by the street would be helpful.

Gordon B. 
Rating:
5.0

Customer did not leave a comment.

Micaela B. 
Rating:
3.0

i would split the categories: it was clean but not particularly inviting; the personnel too a while to check me in, but once they got on it they were quick, personable, and helpful.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Brina M. 
Rating:
5.0

Customer did not leave a comment.

MARISA F. 
Rating:
4.0

Need better signage. I was able to find it because another Uhaul truck was parked there otherwise it would have been difficult

Obeid U. 
Rating:
5.0

Customer did not leave a comment.

Marv S. 
Rating:
5.0

Customer did not leave a comment.

Wei S. 
Rating:
4.0

Customer did not leave a comment.

jenny M. 
Rating:
4.0

Customer did not leave a comment.

Ramzi T. 
Rating:
2.0

Customer did not leave a comment.

anthony R. 
Rating:
4.0

Perfect

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

larry S. 
Rating:
5.0

Nothing, the customer service was great!

cleveland W. 
Rating:
5.0

Customer did not leave a comment.

Bashar A. 
Rating:
5.0

Customer did not leave a comment.

Gerald G. 
Rating:
1.0

Customer did not leave a comment.

Barbara S. 
Rating:
5.0

Great service,friendly staff!

thomas A. 
Rating:
4.0

Customer did not leave a comment.

george J. 
Rating:
5.0

Customer did not leave a comment.

josheph L. 
Rating:
4.0

I did the pre-registration except payment, but at pickup he still had to fill out quite a bit information, not sure if there was a disconnect or if that was because I hadn't prepaid.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Kera C. 
Rating:
4.0

Customer did not leave a comment.

Kira B. 
Rating:
5.0

Everything was fine. I only wish the mpg was a bit more efficient. Truck was in great condition and like new.

joseph K. 
Rating:
4.0

The place was closed and did not talk to anyone just dropped the truck off left the keys in the box .

Edwin K. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
3.0

Customer did not leave a comment.

vijaisrinivasan K. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
3.0

Customer did not leave a comment.

Harry D. 
Rating:
5.0

Customer did not leave a comment.

alina T. 
Rating:
3.0

dropped it off at night. never saw anyone.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Parker P. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

BRAD V. 
Rating:
5.0

Customer did not leave a comment.

Kari R. 
Rating:
2.0

Open on time and not 20-25 minutes late.would have a block at the rear of the trailer. Straps on the front for the tires slipped off during the trip. A lot of wasted time. Having to check every hour.

linda N. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
4.0

Customer did not leave a comment.

Kevin M. 
Rating:
4.0

The location was difficult to navigate to because of the surrounding railroad bridges - the clearance was 12' and the height of the truck was 12' and these were poorly indicated. This would be the only reason we wouldn't recommend to a friend. With regards to the staff here, the guy helping us was very easy to work with, quick, and helpful.

Kenneth J. 
Rating:
3.0

Customer did not leave a comment.

william J. 
Rating:
5.0

Customer did not leave a comment.

korrey C. 
Rating:
5.0

Customer did not leave a comment.

Julie O. 
Rating:
3.0

The truck I had reserved was not there - the staff did not assist me in contacting the 800 # to work out the problem. They did not offer additional mileage coverage. Inaccurate fuel level on paperwork.

Teresa K. 
Rating:
5.0

Customer did not leave a comment.

barb S. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

Customer did not leave a comment.

AVA M. 
Rating:
5.0

Customer did not leave a comment.

RACHAEL H. 
Rating:
5.0

No improvement necessary the gentlemen that helped me were very friendly and explained all aspects of the rental process. Thank you.

Richard G F. 
Rating:
1.0

The truck that we rented was unsafe to drive. We didn't know how bad it was until we had the whole thing packed and were on the highway, for two hours. The whole cab shook so intensely my dad had to death grip the wheel with both hands the entire ride. We even took a video of it. He is a UPS truck driver so he knows what driving a large truck is supposed to feel like. I am so upset we paid $200 to rent this vehicle. The company that rented it should have done all the check to make sure it was running nice. Either they didn't check at all, or didn't feel like dealing with the problems. We will be emailing and calling customer service!

Taylor Z. 
Rating:
4.0

Customer did not leave a comment.

Katie O. 
Rating:
4.0

We forgot our IPASS in the vehicle and called once we realized it. Barnum and Tenny had found the iPass and have it waiting to be picked up! Thank you!

Shelia H. 
Rating:
5.0

Excellent service. Todd was very accomadating.

Gary E. 
Rating:
4.0

Customer did not leave a comment.

CHRISTIE L. 
Rating:
3.0

We dropped off the truck after hours and simply left the key and contract in the drop box. Therefore I did not enter the premises or interact with anyone.

Mark M. 
Rating:
3.0

Customer did not leave a comment.

Stephanie K. 
Rating:
2.0

The windshield of the truck was extremely dirty when I picked it up. The truck was out of alignment and was pulling to the right the entire time of a 12-hour drive. I did not feel safe. Additionally, customer service was not a priority and the representative was condescending and rude.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

Xiufang X. 
Rating:
3.0

Customer did not leave a comment.

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

Allen W. 
Rating:
3.0

Dropped off the truck location closed

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
4.0

Customer did not leave a comment.

TANYA M. 
Rating:
4.0

Customer did not leave a comment.

WAYNE S. 
Rating:
4.0

Customer did not leave a comment.

NICOLE S. 
Rating:
5.0

Staff was polite and helpful. Equipment was in good condition. A+

KENDALL K. 
Rating:
3.0

Just dropped off on a Sunday.

Sarah D. 
Rating:
3.0

The gentleman at Barnum and Tenny who assisted me was polite and more than willing to go out of his way to make sure everything was right before I left his store.

JOE D. 
Rating:
5.0

Customer did not leave a comment.

PAMELA N. 
Rating:
3.0

Customer did not leave a comment.

KEVIN L. 
No reviews have been submitted for this location.

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