Customer Reviews for Barrys Ace Hardware
(U-Haul Neighborhood Dealer)

541 reviews

1929 W Glendale Ave   Phoenix, AZ 85021

(602) 841-7590

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(602) 841-7590

1929 W Glendale Ave
Phoenix, AZ 85021

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Service at Barry's Ace Hardware/U-haul Rental was Great. Friendly helpful staff and clean good equipment and vehicle. Definitely recommend Barry's Ace Hardware for U-haul & Hardware.

dawson j 
Rating:
4.0

Customer did not leave a comment.

Damon P 
Rating:
5.0

Thank you for your professionalism, respect and kindness 🥰

Minnie G 
Rating:
4.0

always treated me well.

JESUS P 
Rating:
5.0

Customer did not leave a comment.

RYAN N 
Rating:
4.0

Everything went good, good service I will use this location thank you

NORMAN B 
Rating:
4.0

This pick up location is close to a gas station for refilling and the I-17. Mandy was very helpful with check-out/check-in.

Jeanne K 
Rating:
1.0

Because I was returning the truck and me.and my room mate was physically attacked

Christopher K 
Rating:
5.0

Customer did not leave a comment.

MILA P 
Rating:
5.0

Customer did not leave a comment.

YVAN N 
Rating:
5.0

Customer did not leave a comment.

Amy B 
Rating:
4.0

Customer did not leave a comment.

Kendra M 
Rating:
5.0

Very easy to work with. One of the best experiences using U-Haul.

Luz M 
Rating:
5.0

Allow your customers to fill the tank. The customer service service is the best, made my move so much easier and more problem free.

arden b 
Rating:
5.0

They made it easy!

KAREN B 
Rating:
5.0

After searching 3 other locations we were able to get the truck we needed at this location.

cyrisez M 
Rating:
5.0

Excellent all around definitely recommended for others

Stephanie M 
Rating:
5.0

Customer did not leave a comment.

DANIEL C 
Rating:
5.0

Very friendly staff this is my favorite spot to acquire my rentals

louis m 
Rating:
5.0

Customer did not leave a comment.

Patrick M 
Rating:
4.0

Customer did not leave a comment.

Kanish T 
Rating:
4.0

Customer did not leave a comment.

calon p 
Rating:
3.0

I arrived at 5:30 a.m. to pick up my truck and it was not ready nor with the app allow me to pick up the truck. U-Haul app kept saying there is a equipment missing from the truck therefore I cannot pick it up. After speaking with the representative at Ace Hardware he advised that I have to come back later and get a different truck because the one I ordered the back door will not close. Later that evening when my transaction and moving was complete, I received the receipt via email and identified a $15 charge for insurance that I specifically declined twice. Hopefully when I speak to U-Haul tomorrow morning I will be able to get the $15 reimbursed.

ANTHONY W 
Rating:
1.0

The location couldn't support the issue I had- the broken door on the U-Haul truck and the lights not turning off on the truck. This location SHOULD have been aware of the issue with the door and not have rented this truck. I know it was Sunday but if these locations can not support an issue because of it being Sunday then they shouldn't rent the equipment on that day. It wasn't the location's fault the horrible experience I had with the tech that came to fix the door---which by the way the door wasn't fixed. My family and I did a work around for the door issue since we just had to get done.

Anjallia C 
Rating:
5.0

Customer did not leave a comment.

Christina O 
Rating:
5.0

Customer did not leave a comment.

paul p 
Rating:
5.0

I had trouble returning the truck with the app after hours, (though staff were still on site to help me). Instructions on the key drop box were to "scan the label to get started" and I could not figure out what to scan. I retrieved my rental agreement where there were two different kinds of bar codes. The first one turned out to be for roadside assistance, and the second seemed to be to rent equipment. Then they helped me. These instructions could be clearer.

William S 
Rating:
5.0

Customer did not leave a comment.

ROBERT K 
Rating:
5.0

Customer did not leave a comment.

Tony W 
Rating:
3.0

Customer did not leave a comment.

Lisa N 
Rating:
5.0

Everything was perfect

Roy M 
Rating:
5.0

Customer did not leave a comment.

Marisol G 
Rating:
1.0

Racist Rude Discrimination

Asia A 
Rating:
5.0

I always go to this location because I always have an excellent experience.

SANDRA S 
Rating:
5.0

Excellent service

ROBERT K 
Rating:
5.0

Everyone I done to in the phone was very friendly, courteous, and accommodating. Thank you all for everything and Happy Holidays

pendelyn w 
Rating:
5.0

Nothing

Flavio R 
Rating:
5.0

Nope. Everything was easy and smooth. Don’t change a thing.

Jerome P 
Rating:
5.0

Service was very good 👍 thx so much

GRACE B 
Rating:
5.0

The clerks up front were so helpful and nice and lovely! My partner and I were treated with care and respect and the employees out back were also nice! Everything was easy we are so happy

AMANDA C 
Rating:
3.0

Customer did not leave a comment.

JAMES D 
Rating:
5.0

The sevice ar Barrys provided by Mindy was excellent!! The truck wasn't claen on the outside which was fine with us but it did take tie to add pictures to the check in

Ricki S 
Rating:
5.0

The service and the staffs are very nice and kind . We are very thankful all of you ; it’s a blessing for a wonderful service and assistance.

OFELIA C 
Rating:
5.0

Matt was very helpful in the transaction as the app for self pickup was not working properly.

Mark T 
Rating:
2.0

I was supposed to pay $ 19.95 a day .I got the truck for 3 days.. my Bill was $ 232.00..i ask why and I got no response..

odle b 
Rating:
4.0

Will be using again next year for college move in

julie s 
Rating:
5.0

Customer did not leave a comment.

Luis B 
Rating:
5.0

Customer did not leave a comment.

Jill A 
Rating:
5.0

Customer did not leave a comment.

Angel L 
Rating:
5.0

Nothing to change. Everyone was friendly and professional. The vehicle was ready to go. I wish all U-Haul locations were this awesome!

Mike R 
Rating:
5.0

Barry's is my absolute favorite! They are awesome!!

Billie M 
Rating:
5.0

Customer did not leave a comment.

Thomas L 
Rating:
5.0

Customer did not leave a comment.

Cris R 
Rating:
4.0

Customer did not leave a comment.

STACEY T 
Rating:
5.0

Matt from the Ace hardware was very friendly and helpful. The van was one of the nicest I have ever rented from uhaul and I’ve rented a lot of them over the years. Great staff here

DANIEL H 
Rating:
4.0

Customer did not leave a comment.

Sakura H 
Rating:
4.0

Customer did not leave a comment.

andree c 
Rating:
4.0

Customer did not leave a comment.

DILLON R 
Rating:
5.0

Customer did not leave a comment.

LaTonya C 
Rating:
5.0

Customer did not leave a comment.

Jerri O 
Rating:
3.0

Front desk lady was awesome. Used a 15 foot with ramp because I had to load a heavy barbecue- went a total of 3 miles and the gentleman that checked me out charged me $10 for gas. He said it was above the 1/4 mark and now at 1/4. He confirmed 3 miles was all that I went had truck about 30 minutes. I always go to the Barry Ace Hardware but told him I will not be back. Sorry but $10 for 3 miles is unacceptable.

Shawn A 
Rating:
4.0

Customer did not leave a comment.

Connor N 
Rating:
5.0

Have used this location before and give them repeat business as they are quick and efficient with your rental, from availability to set up, checking and returning the truck/ equipment.

Traudel L 
Rating:
3.0

Customer did not leave a comment.

KATHERINE M 
Rating:
5.0

Customer did not leave a comment.

michelle L 
Rating:
5.0

Very friendly staff and knowledgeable about my reservation. Highly recommended

James U 
Rating:
1.0

Customer did not leave a comment.

Rick M 
Rating:
5.0

Customer did not leave a comment.

Franklin D 
Rating:
5.0

Customer did not leave a comment.

David s 
Rating:
1.0

Not charge me for fifty extra miles without providing me proper paperwork to question the issue

KRISTOFFER R 
Rating:
5.0

Thank for everything

SEBASTIAN V 
Rating:
5.0

Customer did not leave a comment.

CARMEN L 
Rating:
5.0

Excellent

ERIC B 
Rating:
5.0

Customer did not leave a comment.

SUSAN G 
Rating:
5.0

I appreciate them so much very good customer service

QUIENNELL L 
Rating:
1.0

Negative experience with U-Haul. This company should not even bother offering online or phone based app reservations. They cannot manage a simple process and communicate across locations. The location was changed 3 times in 1 day for our rental pickup. The day of rental pickup, I received a long overly wordy text message that should have just stated in plain language: "YOUR RENTAL PICK UP LOCATION HAS CHANGED, HERE IS THE NEW LOCATION". Instead, it required calling an agent directly for a same-day reschedule. In the end, we agreed to the location change but it was CLOSED ON A SUNDAY so we were left stranded in a parking lot without access. While they will cover themselves by repeating their TERMS OF SERVICE back to you, as a customer there is no guarantee that the rental equipment you need will be available on that date and even less reliable is the promise of where to pick it up. Something needs to improve on their business communication and management side to win back my trust in their service. Sorry Phoenix, but UHaul is NOT the way to move.

heather w 
Rating:
5.0

Has nothing to do with this location but I definitely would not offer to your customers the help with moving people…everything about that is terrible and should never be offered they are unreliable and it is impossible to speak with anyone when things go wrong. They are not close to the caliber of U-Haul. Your customer service is wonderful.

MARLA K 
Rating:
5.0

No improvement needed! Denise was very professional and thorough from my phone call to initiate the rental through to returning the van when Matt took over to find the vehicle in perfect condition! My go to place when the need arises!

JOHN D 
Rating:
1.0

You can improve by not false advertising & very poor customer service. i want my money back, the guy in the register said to my face that i wasted his time by telling him the check engine light was on & the uhaul van was making a weird loud noise & that i didnt feel comfortable driving that one. i made my choice online & checked availability which is why i went here in the first place.

liliana m 
Rating:
4.0

Nothing I can think of

MARIA S 
Rating:
5.0

Customer did not leave a comment.

Desiree B 
Rating:
4.0

The website should notify customers of the option to pay with cash is not available. Also there should be an option for shuttle service if the customer is in a close distance to the store.

Beatriz R 
Rating:
3.0

Rental process took 30 minutes to complete. A bit too long considering I had the van for 45 minutes.My AZ licence wasn't considered local??

Allan K 
Rating:
5.0

Barry's Ace/U-Haul is super juste way it is! Quick, accomodating, & professional! Mandy handled the transaction from start to finish and facilitated my "adventure" very nicely!

JOHN D 
Rating:
2.0

Customer did not leave a comment.

CORINNE F 
Rating:
3.0

When someone pays for a dolly rental you should make sure the dolly is actually in the truck before you let them drive off.

Prince M 
Rating:
5.0

The van was clean but the cigarette smell was overwhelming! The smell gave me a severe headache.

Elexia T 
Rating:
5.0

Mandy was very professional. Explained details about the rental.

STEPHANIE T 
Rating:
5.0

Customer did not leave a comment.

DONNA M 
Rating:
5.0

The only issue is that the dolly I had rented was not in the truck.

SHAWN M 
Rating:
5.0

Really injoyed my experience with u-haul great customer service friendly , made me feel like family I would recommend my my experience with anyone

JACK M 
Rating:
5.0

Customer did not leave a comment.

Ken H 
Rating:
5.0

Customer did not leave a comment.

BECKY M 
Rating:
5.0

It was a pleasure making business with them thank you so much! 🙏🏼

MIRNA G 
Rating:
4.0

Customer did not leave a comment.

Robert B 
Rating:
4.0

Customer did not leave a comment.

Amanda M 
Rating:
4.0

Customer did not leave a comment.

Shynia D 
Rating:
4.0

Customer did not leave a comment.

Todd T 
Rating:
5.0

Customer was nice too

Brittany w 
Rating:
5.0

Over all great experience.

JUSTIN J 
No reviews have been submitted for this location.

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