Thank for everything
SEBASTIAN V.
Barrys Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85021
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Excellent
ERIC B.I appreciate them so much very good customer service
QUIENNELL L.Negative experience with U-Haul. This company should not even bother offering online or phone based app reservations. They cannot manage a simple process and communicate across locations. The location was changed 3 times in 1 day for our rental pickup. The day of rental pickup, I received a long overly wordy text message that should have just stated in plain language: "YOUR RENTAL PICK UP LOCATION HAS CHANGED, HERE IS THE NEW LOCATION". Instead, it required calling an agent directly for a same-day reschedule. In the end, we agreed to the location change but it was CLOSED ON A SUNDAY so we were left stranded in a parking lot without access. While they will cover themselves by repeating their TERMS OF SERVICE back to you, as a customer there is no guarantee that the rental equipment you need will be available on that date and even less reliable is the promise of where to pick it up. Something needs to improve on their business communication and management side to win back my trust in their service. Sorry Phoenix, but UHaul is NOT the way to move.
heather W.Has nothing to do with this location but I definitely would not offer to your customers the help with moving people…everything about that is terrible and should never be offered they are unreliable and it is impossible to speak with anyone when things go wrong. They are not close to the caliber of U-Haul. Your customer service is wonderful.
MARLA K L.