Very easy to work with. One of the best experiences using U-Haul.
Luz M
Customer Reviews for Barrys Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Allow your customers to fill the tank. The customer service service is the best, made my move so much easier and more problem free.
arden bThey made it easy!
KAREN BAfter searching 3 other locations we were able to get the truck we needed at this location.
cyrisez MExcellent all around definitely recommended for others
Stephanie MVery friendly staff this is my favorite spot to acquire my rentals
louis mI arrived at 5:30 a.m. to pick up my truck and it was not ready nor with the app allow me to pick up the truck. U-Haul app kept saying there is a equipment missing from the truck therefore I cannot pick it up. After speaking with the representative at Ace Hardware he advised that I have to come back later and get a different truck because the one I ordered the back door will not close. Later that evening when my transaction and moving was complete, I received the receipt via email and identified a $15 charge for insurance that I specifically declined twice. Hopefully when I speak to U-Haul tomorrow morning I will be able to get the $15 reimbursed.
ANTHONY WThe location couldn't support the issue I had- the broken door on the U-Haul truck and the lights not turning off on the truck. This location SHOULD have been aware of the issue with the door and not have rented this truck. I know it was Sunday but if these locations can not support an issue because of it being Sunday then they shouldn't rent the equipment on that day. It wasn't the location's fault the horrible experience I had with the tech that came to fix the door---which by the way the door wasn't fixed. My family and I did a work around for the door issue since we just had to get done.
Anjallia CI had trouble returning the truck with the app after hours, (though staff were still on site to help me). Instructions on the key drop box were to "scan the label to get started" and I could not figure out what to scan. I retrieved my rental agreement where there were two different kinds of bar codes. The first one turned out to be for roadside assistance, and the second seemed to be to rent equipment. Then they helped me. These instructions could be clearer.
William SEverything was perfect
Roy MRacist Rude Discrimination
Asia AI always go to this location because I always have an excellent experience.
SANDRA SExcellent service
ROBERT KEveryone I done to in the phone was very friendly, courteous, and accommodating. Thank you all for everything and Happy Holidays
pendelyn wNothing
Flavio RNope. Everything was easy and smooth. Don’t change a thing.
Jerome PService was very good 👍 thx so much
GRACE BThe clerks up front were so helpful and nice and lovely! My partner and I were treated with care and respect and the employees out back were also nice! Everything was easy we are so happy
AMANDA CThe sevice ar Barrys provided by Mindy was excellent!! The truck wasn't claen on the outside which was fine with us but it did take tie to add pictures to the check in
Ricki SThe service and the staffs are very nice and kind . We are very thankful all of you ; it’s a blessing for a wonderful service and assistance.
OFELIA CMatt was very helpful in the transaction as the app for self pickup was not working properly.
Mark TI was supposed to pay $ 19.95 a day .I got the truck for 3 days.. my Bill was $ 232.00..i ask why and I got no response..
odle bWill be using again next year for college move in
julie sNothing to change. Everyone was friendly and professional. The vehicle was ready to go. I wish all U-Haul locations were this awesome!
Mike RBarry's is my absolute favorite! They are awesome!!
Billie MMatt from the Ace hardware was very friendly and helpful. The van was one of the nicest I have ever rented from uhaul and I’ve rented a lot of them over the years. Great staff here
DANIEL HFront desk lady was awesome. Used a 15 foot with ramp because I had to load a heavy barbecue- went a total of 3 miles and the gentleman that checked me out charged me $10 for gas. He said it was above the 1/4 mark and now at 1/4. He confirmed 3 miles was all that I went had truck about 30 minutes. I always go to the Barry Ace Hardware but told him I will not be back. Sorry but $10 for 3 miles is unacceptable.
Shawn AHave used this location before and give them repeat business as they are quick and efficient with your rental, from availability to set up, checking and returning the truck/ equipment.
Traudel LVery friendly staff and knowledgeable about my reservation. Highly recommended
James UNot charge me for fifty extra miles without providing me proper paperwork to question the issue
KRISTOFFER RThank for everything
SEBASTIAN VExcellent
ERIC BI appreciate them so much very good customer service
QUIENNELL LNegative experience with U-Haul. This company should not even bother offering online or phone based app reservations. They cannot manage a simple process and communicate across locations. The location was changed 3 times in 1 day for our rental pickup. The day of rental pickup, I received a long overly wordy text message that should have just stated in plain language: "YOUR RENTAL PICK UP LOCATION HAS CHANGED, HERE IS THE NEW LOCATION". Instead, it required calling an agent directly for a same-day reschedule. In the end, we agreed to the location change but it was CLOSED ON A SUNDAY so we were left stranded in a parking lot without access. While they will cover themselves by repeating their TERMS OF SERVICE back to you, as a customer there is no guarantee that the rental equipment you need will be available on that date and even less reliable is the promise of where to pick it up. Something needs to improve on their business communication and management side to win back my trust in their service. Sorry Phoenix, but UHaul is NOT the way to move.
heather wHas nothing to do with this location but I definitely would not offer to your customers the help with moving people…everything about that is terrible and should never be offered they are unreliable and it is impossible to speak with anyone when things go wrong. They are not close to the caliber of U-Haul. Your customer service is wonderful.
MARLA KNo improvement needed! Denise was very professional and thorough from my phone call to initiate the rental through to returning the van when Matt took over to find the vehicle in perfect condition! My go to place when the need arises!
JOHN DYou can improve by not false advertising & very poor customer service. i want my money back, the guy in the register said to my face that i wasted his time by telling him the check engine light was on & the uhaul van was making a weird loud noise & that i didnt feel comfortable driving that one. i made my choice online & checked availability which is why i went here in the first place.
liliana mNothing I can think of
MARIA SThe website should notify customers of the option to pay with cash is not available. Also there should be an option for shuttle service if the customer is in a close distance to the store.
Beatriz RRental process took 30 minutes to complete. A bit too long considering I had the van for 45 minutes.My AZ licence wasn't considered local??
Allan KBarry's Ace/U-Haul is super juste way it is! Quick, accomodating, & professional! Mandy handled the transaction from start to finish and facilitated my "adventure" very nicely!
JOHN DWhen someone pays for a dolly rental you should make sure the dolly is actually in the truck before you let them drive off.
Prince MThe van was clean but the cigarette smell was overwhelming! The smell gave me a severe headache.
Elexia TMandy was very professional. Explained details about the rental.
STEPHANIE TThe only issue is that the dolly I had rented was not in the truck.
SHAWN MReally injoyed my experience with u-haul great customer service friendly , made me feel like family I would recommend my my experience with anyone
JACK MIt was a pleasure making business with them thank you so much! 🙏🏼
MIRNA GCustomer was nice too
Brittany wOver all great experience.
JUSTIN JI am a bit upset at the lack of communication I experienced with Uhaul. I reserved a 10in truck for the location at Dunlap near 21st Ave. When I arrived at the Dunlap location..I found out My location was transferred to Glendale near 19th Ave. No one communicated this information to me. The truck issued to me seemed to be old and it didn't run smoothly. Not sure how often maintenance is performed on your trucks. And my biggest gripe is the fact that I had scheduled a mover to help assist me with loading and unloading the truck ..just for the bed, sofa and file cabinet when I initially called to reserve the truck. The representative I spoke to by phone assured me that a helper was contacted and would contact me. Again, no communication and no helper to assist me with my moving. I miraculously was able to load the truck myself and then a friendly neighbor help me unload the truck. Thank you for listening. Glen Rushing 424.230.4704
Glen RNo pick up trucks at this location.
Daniel CThe customer service was great I love the energy
Vontina LBest caring staff they went above and beyond to make sure we have the truck for the days
Martin A