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Nicole P
Customer Reviews for Barrys Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was given the truck with less than a quarter tank and returned it with over a half tank. U-Haul refused to refund the difference on my credit card but gave me a $20 u-haul credit. This is a horrible policy as I may never need to use another u-haul truck in my lifetime. I got ripped off $20. It's a Bull Shit policy!!!!! And YES that's how I really feel!!!!!
JOSEPH OTelling People that the driver's side wheel cover on a auto transport can be folded out to allow the driver's door on the vehicle being transported to be opened without interference from the transport trailer itself would be very useful information as it precludes a need to entire the car via the window. I have tried the window method on multiple prior occasions and having just now discovered with my most recent rental that the cover is in fact articulated, I can offer the following unequivocal testimonial, entering the transported vehicle while it is on the auto transporter is way more fun via the door then it is via the window. This is just one man's opinion, but I think inquiring minds will want to know.
Douglas MThank you. Once I got the hang of the mobile app it was easy. Thanks again.
CHRISTOPHER MFantastic experience
DONALD NMake certain that the equipment that a customer is running actually works for their use.
DON PThe truck broke down after filling it up with gas. I called U-Haul and they sent someone out to check if it was a battery after explaining multiple times it was not a battery issue. The guy shows up and says it’s a problem with the fuel line and it needs to get towed. He of course does not have a tow. They send out another guy and told him it was a battery issue and has no tow truck. When talking to the First Lady she said we have to wait there with the truck. When we were told we were going to have to wait another hour so at this rate it would have been 3 hours, a different lady said we did not have to wait and we could leave. This was all very frustrating to get mixed responses and no that we could have left it there until a tow came. We got charged late fee and they said we did not fill up the tank to where it needed to be which was not true and I have a picture to show that we did fill it up correctly. If moving is not stressful enough, this made it much worse.
DAULTON HVery friendly and helpful
James SVery friendly and professional service!
Joseph MN/a
Bill HNo interaction with drop-off personnel- dropped off on a Sunday. No issues
James HI’ve rented 3 trucks at this location over the last couple of months. The staff is very friendly and easy to work with. I will be renting another one in the next month or so and wouldn’t go anywhere else.
TIMOTHY WBest rental experience ever. Quick in and out when picked up and easy drop off on Sunday when they weren't open. Highly recommend.
Randall WDave does a great job: quick check-in, hookup and answered all my questions. I would highly recommend renting from Barry's for your U-Haul needs.
Michael VGreat car trailer. tracked very well. no dog legging or wobbling.
JAMES AThe location and people working there were awesome. U-haul could make it easier for customers. My pick-up of the trailer was scheduled for Sunday. However, I got a call from this location on Saturday at about 11:00 am saying that they were closed on Sunday and would need to pick the trailer up today by 3. We were actually ready to head out of town so this through a wrench in the weekend plans. When I made the reservation over the phone, U-haul should have told me I would need to pick this up a day early or I should have received a phone call before Saturday. I couldn't book this online probably because of this. Had the woman from Barry's called me a few minutes later, we would have been out of town and out of luck because there would be no way for us to get back before the closing hours. It would have been better if I could have just booked the whole thing online.
kimberly cAwesome job
Michael VThis location has the option of in person check in, much better than using the app.
Timothy HYou’re system are working as well as it should be
WILLIAM EPeople were friendly and things worked as expected. Good experience
WILLIAM LNot enough room to park
Josh TWas very easy the people who worked there were fantastic
JOHN RBarry was very too me and my wife. I really appreciate all his professional help in our move too hattiburg Mississippi thank you so very much bud.
RODNEY BGreat experience and the staff were friendly!
SHEMEEN REverything was excellent and employees were very informative about everything pertaining to rental. Would highly recommend them to everyone.
GWEN SI had the best experience renting a van here. The staff was pleasant, friendly and helped me rent an available van for a one day rental. I would definitely recommend anyone to use this location for vehicle rental.
DAMYON VEverything was quick and easy!
HEATHER SThe staff at Barry's Auto Sales were very nice and helpful
ROBERT MGreat people in Pottstown who rented it to me and wonder return service in Pleasant Hills
JAMES KMuch better than my last experience. Easy to pick up and drop off, much easier than I thought it would be. Thank you!
SARA AThe U Haul app is difficult to use. The scanning of the back of my driver's license did not work. All the picture taking was tedious
Margaret LThey said to drop it off at 11 since they don’t open at 8:30. Never mentioned anything about being charged an extra fee. Had to pay an extra $30+ due to lack of communication. Very disappointed
JACOB PThe drop off on the app didn’t work. Dropped keys prior to the check out loaded, charged extra
BREANNA WGreat place to rent from
RONALD SExcellent customer service! Location was great and easy to find!
Linda KDropped off after hours.
MICHAEL BN/A. The shop (Barry's) was wonderful. Very personable, courteous, respectful, and prompt. Very uncommon these days!
WILLIAM SOffer drop service or pick up customer to get rental uhaul.
KAREN KThank you for accommodating our vehicle change request and Uhaul was well maintained.
NITESH KBit pricey but overall good experience
JOHN HWas charged an additional $85.83 from Barry’s auto aside from u-haul rental. I was not told up front about any additional charges.
MYESHA MNothing, everything went smoothly.
Elizabeth MDid not speak to anyone but easy to drop off and had no issues at all.
EARL TGreat customer service experience
JULIUS NBarry's location is fine there was nothing wrong with the location the problem was dealing with the app after I dropped it off at JT Wheels the app didn't work
MICHAEL CExcellent job by the person at the drop off location. He met me outside before I could finish parking and directed me to the area he wanted the trailer. We did our walk around and he said he would email the receipt, which my wife had before I arrived home. I’ve used this location before and the performance could not have been better. Good job!
robert bNothing. Staff was quick and efficient.
Anthony TService at the location was fantastic. Service at corporate through the 1-800 number not so much.
Jeffrey BThe Rental was very quick and easy, they even hooked up the trailer for me and unhooked the trailer when I returned. It could not have been easier. Thank you Barry's Auto Sales.
Gregory KThe Rental was very quick and easy, they even hooked up the trailer for me and unhooked the trailer when I returned. It could not have been easier. Thank you Barry's Auto Sales.
GREGORY KService at the location was fantastic. Service at corporate through the 1-800 number not so much.
Jeffrey B