Customer Reviews for Barrys Auto Sales
(U-Haul Neighborhood Dealer)

367 reviews

2830 E High St   Pottstown, PA 19464

(610) 326-7465

Office Hours

  • Mon: Closed
  • Tue-Fri: 11 am–6 pm
  • Sat: 10 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(610) 326-7465

2830 E High St
Pottstown, PA 19464

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 11 am–6 pm
  • Sat: 10 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Dave was very flexible and down to earth! Dave provided great customer service, laughter and was able to work around our crazy work schedules with ease. It was a quick check in and service. I will be renting from here for now on. Thank you Dave, moving was a breeze with the help of you.

RUQAYYAH E 
Rating:
5.0

The woman that owns and operates this location was truly helpful with everything! The truck was clean and well maintained. Everything went smoothly! Only thing that was tough to use was the app when checking out, I wasn’t able to submit my photos of the vehicle. The interior was clean, the whole truck was in the exact same condition as when I rented it. Other than that the whole experience was worth while! Thank you! Would highly recommend.

Jeshua D 
Rating:
5.0

Customer did not leave a comment.

Suamy M 
Rating:
5.0

Can't think of anything

Steven S 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
5.0

Nice guy working there and was very helpful and reassuring all would be great. Let me use his own personal tools.

kenneth j 
Rating:
5.0

Customer did not leave a comment.

Katie C 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
4.0

Customer did not leave a comment.

Jacob J 
Rating:
5.0

Lovely place, lovely people

David P 
Rating:
5.0

This location was very good. Seamless check in and check out. Overall very good experience! Thanks

Nitesh K 
Rating:
2.0

The online check in process was terrible, I ultimately had to call for assistance after a half hour of trying to use an unstable website. I entered my info 4 x's before calling UHaul. As soon as I got to the point of getting the code to get the key a guy popped out of the garage all friendly and said yeah it's hit or miss, then acted like he was a big help as he "helped" me get the key. Dave I think it was. If he was there the whole time, why couldn't he have checked me in. Why do they not open until 11. I called their number, got no answer. Totally inconvenient. Returning was just as bad. I could not get the website to sustain contact the though the process of returning the truck. I took pictures of the odometer and gas gauge 3 times and every time the site froze up and took me back to the beginning of the process all over again, just like when I picked up. I wasted at least an hour between pickup and dropoff with these technical issues. Also I the truck had the passenger seat airbag turned to off, so at least I could ask Dave how to turn it on as I had a passenger. I would not have driven it if I could not get that turned on. It was simple once I knew how it worked. A sticker in the truck that explains it would be helpful. Better yet, the truck should be prepped for safety before someone comes to pick it up. It was a rotten frustrating experience. I will just borrow a truck from friends for the rest of my move.

Nicole S 
Rating:
5.0

No improvement needed. The owner and his wife could not have been more helpful nor more friendly. Superior service!

Nancy C 
Rating:
5.0

Customer did not leave a comment.

Anthony N 
Rating:
5.0

Customer did not leave a comment.

ADEYEYE A 
Rating:
5.0

Quick and easy

Tom W 
Rating:
5.0

Outstanding service, nice people ! Best U-HAUL experience I have ever had.

Chris Q 
Rating:
5.0

Awesome customer service

brooke t 
Rating:
3.0

Customer did not leave a comment.

Carmelina R 
Rating:
4.0

Customer did not leave a comment.

William E 
Rating:
5.0

Customer did not leave a comment.

ETHAN L 
Rating:
5.0

Very friendly service too

Benjamin M 
Rating:
5.0

Customer did not leave a comment.

Shannon G 
Rating:
5.0

Very friendly people. Very smooth transaction. Five stars!!

Ronald S 
Rating:
5.0

Customer did not leave a comment.

David P 
Rating:
5.0

I don’t know. I am completely satisfied. Thank you.

Gerardo M 
Rating:
5.0

I've rented from this location multiple times and the reason is because of the excellent customer service and cleanliness of the equipment. As far as I can see no improvement is needed

Yvette S 
Rating:
5.0

vehicle freshly washed. Ready when needed, owner was very friendly

Lisa T 
Rating:
5.0

Customer did not leave a comment.

Arkady G 
Rating:
5.0

Nothing. Excellent experience.

Frank K 
Rating:
5.0

Customer did not leave a comment.

Na-Jai M 
Rating:
5.0

Nice and easy pick up and drop off. Great customer service as well.

Natesha G 
Rating:
5.0

Customer did not leave a comment.

Roberto C 
Rating:
5.0

This is our 3rd rental and they have been great and helpful each time

Alan K 
Rating:
5.0

Dropped off after hours. Prompt to provide my receipts.

Elaine K 
Rating:
5.0

Customer did not leave a comment.

allen h 
Rating:
5.0

Everything and everyone was excellent

Harry S 
Rating:
5.0

Customer did not leave a comment.

RIchard C 
Rating:
5.0

Customer did not leave a comment.

STEVEN B 
Rating:
5.0

Customer did not leave a comment.

steven M 
Rating:
5.0

Everything was perfect.

Marcos T 
Rating:
5.0

It's hard to estimate how much gas you need to replace what you used by looking at the Guage and into gallons at the pump so you don't get charged on the return of the rental

Virginia M 
Rating:
5.0

Customer did not leave a comment.

Michael F 
Rating:
5.0

⭐️⭐️⭐️⭐️⭐️- Our experience with U-Haul, was a very easy, pleasant, and smooth transaction. Dave & Holly, saw to all our needs, and upon our return, (a little late, we almost forgot about replenishing the gas and pulled into a nearby station for a quick fill)- Dave was understanding, and went the extra mile!!! 👍👍👍 We will definitely recommend this location to friends & anyone that is looking for a reputable place to rent a truck, etc.! Thank you so much! Charles L.

Charles L 
Rating:
4.0

Customer did not leave a comment.

Jennifer a 
Rating:
5.0

Be sure customer understands if they need to replace fuel used. Still not sure I needed to do that or not.

John K 
Rating:
5.0

Tell people more about the mobile pickup approach. It took a lot longer than I had planned for.... nearly 35 minutes.

DAVID K 
Rating:
5.0

Great place to rent a truck or trailer and a very nice family to deal with

Roberto F 
Rating:
5.0

First class operation from start to finish. I chose this location over others due to the exceptional reputation and they overdelivered. Thank you!

Mark K 
Rating:
5.0

Customer did not leave a comment.

Randy K 
Rating:
5.0

Customer did not leave a comment.

Amanda S 
Rating:
5.0

Excellent! Clean and well maintained truck. Even provided a lock for the back door.

AMANDA F 
Rating:
5.0

Customer did not leave a comment.

james j 
Rating:
5.0

The people who assisted me with the rental were very friendly even though there were many renters waiting.

James F 
Rating:
5.0

Customer did not leave a comment.

Reyes R 
Rating:
5.0

When I came therei was welcome so nice made me feel like I was home very friendly and polite love it

Donna F 
Rating:
5.0

Great staff, very professional and helpful. Pick up process was easy, and the uhaul was prepared and totally ready to go. Smoothest Uhaul pick up experience I've ever had.

Gordon C 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
4.0

Customer did not leave a comment.

Mark W 
Rating:
4.0

Customer did not leave a comment.

Carl W 
Rating:
5.0

Dave was great! He was very patient and answered all of my questions. The vehicle choices were awesome, and the ride of the 9’ Cargo Van was smooth as if I was driving a luxury car.

Gary Q 
Rating:
5.0

Customer did not leave a comment.

Glenda W 
Rating:
5.0

Customer did not leave a comment.

Donald S 
Rating:
5.0

Very kind and professional

Steven K 
Rating:
5.0

Truck clean and ready to go.

Britt P 
Rating:
5.0

The owners were awesome! They even lent me a hitch because mine was too small and they're letting my family member return to them when they are able to. They were kind, efficient, and the place was clean and in a good location. My parents now plan to rent a Uhaul from them when they move in April!

lauren s 
Rating:
5.0

I would definitely recommend Barry's Auto Sales. Dave was very courteous, friendly and very helpful. He made the whole process of renting the truck and bringing it back as seamless as possible. His customer service skills and the way he took care of us is excellent. I will definitely be talking about his services to a lot more people. Keep up the good work, I will definitely be back!

Nsofwa K 
Rating:
5.0

Everything went very smoothly

Stacy B 
Rating:
4.0

Customer did not leave a comment.

Racquel H 
Rating:
5.0

Customer did not leave a comment.

Cathleen E 
Rating:
5.0

Not to much

ADEYEYE A 
Rating:
5.0

Customer did not leave a comment.

April J 
Rating:
5.0

Customer did not leave a comment.

LEESA B 
Rating:
5.0

Website needs some work.

Dennis S 
Rating:
5.0

Customer did not leave a comment.

SONYA G 
Rating:
5.0

Using the internet to rent and return was hard. I would much rather talk to a person.

Peter P 
Rating:
5.0

Location was great. U-Haul app was a bit glirchy at first, but I was able to get it to work with U-Haul chat assist. Was able to check out and use vehicle off hours completely through app. No complaints about the location whatsoever, vehicle was clean and ready to go , just as scheduled. Upon return, people at the location were friendly.

Kenneth P 
Rating:
5.0

Customer did not leave a comment.

Tracy P 
Rating:
5.0

I was charged an extra $25 dollars for cleaning of the van. It rained the day I used it and was very muddy. If I would have known that I would have did it myself for much less than that. I didn’t see a part on the leasing papers about having to was or clean the van. I don’t think I will be using the service no more. I do want to say that Barry is an awesome person and is very nice. I really like him. If there was a clause in my agreement please let me know because I did not see it or I would have never brought the $21 dollar insurance. I thought that covered it.

tonya s 
Rating:
5.0

Customer did not leave a comment.

Brandon U 
Rating:
5.0

Customer did not leave a comment.

nandhogapl s 
Rating:
4.0

This location is fine. The one thing I would suggest, since this site allows for mobile pick-up, is that this location have some kind of free wifi. I had almost no cell signal on my phone. I had to walk around the parking lot several times to get signal enough to complete the process. With a readily, free wifi signal, I could've been out of here in ten minutes or less. I had a reservation at another location in Pottstown on Berks St (Sunoco) which couldn't give me a truck because they somehow couldn't connect to UHAUL's system. It was a mess. I spent over 45 minutes at the other location trying to get the truck. Luckily, everyone I spoke with by phone was super helpful and finally switch my reservation to Barry's so I could get hold of a truck. Customer service on phone was excellent.

Kevin B 
Rating:
5.0

Customer did not leave a comment.

Vaughn P 
Rating:
5.0

great people and easy to work with highly recommend

Adam H 
Rating:
5.0

Customer did not leave a comment.

Eric M 
Rating:
5.0

Customer did not leave a comment.

Ray A 
Rating:
5.0

always the best helpful kind folks to get you down the road

DAVID W 
Rating:
5.0

No improvements are necessary. Barry’s is always my first choice when I need to rent a U-Haul. Barry is a pleasure to work with! This time I rented a trailer and he kindly helped to hookup and detach it at pick-up and drop-off,….and communicated promptly when I called to ask to extend the rental. Without reservation, Barry’s deserves 5 stars!

Anna B 
Rating:
5.0

Barry goes the extra mile. He treats you with such kindness and respect.

William F 
Rating:
5.0

Well l never used the round lock , furthermore l couldn't find the combination anywhere to even return to lock At the reQuest by following directions so l locked in the truck and took a picture of the lock in truck so that might need remedy

ronald c 
Rating:
5.0

Best location and staff. This team is the best! Shawn B

SHAWN B 
Rating:
5.0

Everything was perfect, easy pick up , easy drop off.

Cynthia B 
Rating:
5.0

Customer did not leave a comment.

Marc N 
Rating:
5.0

Excellent service, well maintained equipment

Eric H 
Rating:
5.0

Great folks to work with. Highly recommend.

Adam H 
Rating:
5.0

Great experience

Steve A 
Rating:
5.0

The owners couldn't have been any nicer. Highly recommend this husband & wife team.

Jacqui L 
Rating:
5.0

Customer did not leave a comment.

Kevin F 
Rating:
5.0

My experience was great. I really can't think of anything to improve on. Renting from Barry's Auto Sales was as good as it gets.

Steve A 
Rating:
5.0

Professional, kind, staff.

Sarah K 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top