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EDWARD E
Customer Reviews for Barrys Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Much better than my last experience. Easy to pick up and drop off, much easier than I thought it would be. Thank you!
SARA AThe U Haul app is difficult to use. The scanning of the back of my driver's license did not work. All the picture taking was tedious
Margaret LThey said to drop it off at 11 since they don’t open at 8:30. Never mentioned anything about being charged an extra fee. Had to pay an extra $30+ due to lack of communication. Very disappointed
JACOB PThe drop off on the app didn’t work. Dropped keys prior to the check out loaded, charged extra
BREANNA WGreat place to rent from
RONALD SExcellent customer service! Location was great and easy to find!
Linda KDropped off after hours.
MICHAEL BN/A. The shop (Barry's) was wonderful. Very personable, courteous, respectful, and prompt. Very uncommon these days!
WILLIAM SOffer drop service or pick up customer to get rental uhaul.
KAREN KThank you for accommodating our vehicle change request and Uhaul was well maintained.
NITESH KBit pricey but overall good experience
JOHN HWas charged an additional $85.83 from Barry’s auto aside from u-haul rental. I was not told up front about any additional charges.
MYESHA MNothing, everything went smoothly.
Elizabeth MDid not speak to anyone but easy to drop off and had no issues at all.
EARL TGreat customer service experience
JULIUS NBarry's location is fine there was nothing wrong with the location the problem was dealing with the app after I dropped it off at JT Wheels the app didn't work
MICHAEL CExcellent job by the person at the drop off location. He met me outside before I could finish parking and directed me to the area he wanted the trailer. We did our walk around and he said he would email the receipt, which my wife had before I arrived home. I’ve used this location before and the performance could not have been better. Good job!
robert bNothing. Staff was quick and efficient.
Anthony TService at the location was fantastic. Service at corporate through the 1-800 number not so much.
Jeffrey BThe Rental was very quick and easy, they even hooked up the trailer for me and unhooked the trailer when I returned. It could not have been easier. Thank you Barry's Auto Sales.
Gregory KThe Rental was very quick and easy, they even hooked up the trailer for me and unhooked the trailer when I returned. It could not have been easier. Thank you Barry's Auto Sales.
GREGORY KService at the location was fantastic. Service at corporate through the 1-800 number not so much.
Jeffrey BCleanest rental I’ve ever seen. Highly recommend. Only issue, it’s probably not the locations fault, was during the key retrieval process. The wording of the instructions was overly lengthy and the passcode wasn’t listed until the end. To me, just list the lock box and code at the top. If someone needs overly detailed yet confusing instructions, put it below the code
TODD SGreat service and accommodation.
TAIWAN BI had a great experience renting a truck from U-Haul. The guy who helped me was very nice, patient, and made the whole process easy and stress-free. He took the time to explain everything clearly and made sure I had what I needed. It’s not every day you come across such helpful and respectful service. I really appreciate it and would definitely rent from this location again!
KHADIJA EThe owners were very personable and helpful
CHRIS HOnline can be really difficult when you're pressed trying to move and have to go online and download apps and answer questions and take pictures. What happened to good old customer service?
JOANNE THave rented from Barry's several time and always had great service.
Alan KEasy pick up and drop off, even after hours. Would rent from here again
REBECCA BLoved these guys. Easy and fast service with an awesome cat as a greeter
Bernadette MExcellent customer service, these guys helped me and went above and beyond.
Robert KNothing. This place was amazing and incredibly helpful. Anyone in this area should look to rent from Barry's.
BRIAN RNothing. This place was amazing and incredibly helpful. Anyone in this area should look to rent from Barry's.
BRIAN RA really great place
ALAIN HDrop this truck off on a Sunday and everything that I was instructed to do. Nobody knew where the truck was until Monday afternoon. Was called and texted by two different agents trying to locate the truck.A lot of of unorganization. Was charged an extra day when the truck had been sitting there for over 24 hours
JAMIE BThese guys were amazing, friendly, and so willing to help quickly when we were in a jam! Fantastic service, great guys!
Amanda EReservation was changed from my local office (1/4 mile from my home) to another that is 6 miles away.
David MPick up and drop off was easy. Location was easy to get to and vehicle was clean.
NICOLE GTruck was great, service was great! Thank you
CHRISTOPHER MCustomer service was top notch. Made the whole process super easy
MICHAEL VGreat service. No issues.
JOHN DVery nice experience. Went above and beyond to make sure my little sister was taken care of. Even accompanied her out to the truck and made sure her seat was in a comfortable driving position for her. Only thing is truck ended up being more than the estimated reservation and I wish we had known we would be charged a specific amount for mileage and overage would be $1 a mile. We thought it was unlimited.
MARLEENA LThe location and truck were great, but the process when you actually pick,up the truck and drop off the truck was a total pain in the ass. Pictures, pictures, pictures. I probably won’t rent from UHaul again for this reason.
Brandon SAt this location no improvement needed. Staff and everything else was perfect
LYNDE HI will absolutely use Barrys Auto Sales when I need an auto trailer in the future and will recommend it to others.
ANTHONY DThe process was easy and seamless and the truck was spotless inside and out. All the people we dealt with were helpful and and welcoming. We will use them every time.
TRACY HWe would use Barry’s again! They were friendly and very easy to work with.
Donna WCounter rep was courteous and professional, he explained everything i needed to know about the equipment and especially the safety features.
Francis MI reserved a truck online and it was mot open on a Monday at 9am. It was incredibly difficult to check out the truck on the app and cut into our move time by a half hour. There was also a blanket and hand truck that we did not reserve zip tied to the truck taking up valuable real estate inside. I’ve used UHaul several times for previous moves, however this experience was different than in the past. I likely won’t use this company again.
Heather G