No interaction with drop-off personnel- dropped off on a Sunday. No issues
James H
Customer Reviews for Barrys Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best rental experience ever. Quick in and out when picked up and easy drop off on Sunday when they weren't open. Highly recommend.
Randall WDave does a great job: quick check-in, hookup and answered all my questions. I would highly recommend renting from Barry's for your U-Haul needs.
Michael VGreat car trailer. tracked very well. no dog legging or wobbling.
JAMES AThe location and people working there were awesome. U-haul could make it easier for customers. My pick-up of the trailer was scheduled for Sunday. However, I got a call from this location on Saturday at about 11:00 am saying that they were closed on Sunday and would need to pick the trailer up today by 3. We were actually ready to head out of town so this through a wrench in the weekend plans. When I made the reservation over the phone, U-haul should have told me I would need to pick this up a day early or I should have received a phone call before Saturday. I couldn't book this online probably because of this. Had the woman from Barry's called me a few minutes later, we would have been out of town and out of luck because there would be no way for us to get back before the closing hours. It would have been better if I could have just booked the whole thing online.
kimberly cAwesome job
Michael VThis location has the option of in person check in, much better than using the app.
Timothy HYou’re system are working as well as it should be
WILLIAM EPeople were friendly and things worked as expected. Good experience
WILLIAM LNot enough room to park
Josh TWas very easy the people who worked there were fantastic
JOHN RBarry was very too me and my wife. I really appreciate all his professional help in our move too hattiburg Mississippi thank you so very much bud.
RODNEY BGreat experience and the staff were friendly!
SHEMEEN REverything was excellent and employees were very informative about everything pertaining to rental. Would highly recommend them to everyone.
GWEN SI had the best experience renting a van here. The staff was pleasant, friendly and helped me rent an available van for a one day rental. I would definitely recommend anyone to use this location for vehicle rental.
DAMYON VEverything was quick and easy!
HEATHER SThe staff at Barry's Auto Sales were very nice and helpful
ROBERT MGreat people in Pottstown who rented it to me and wonder return service in Pleasant Hills
JAMES KMuch better than my last experience. Easy to pick up and drop off, much easier than I thought it would be. Thank you!
SARA AThe U Haul app is difficult to use. The scanning of the back of my driver's license did not work. All the picture taking was tedious
Margaret LThey said to drop it off at 11 since they don’t open at 8:30. Never mentioned anything about being charged an extra fee. Had to pay an extra $30+ due to lack of communication. Very disappointed
JACOB PThe drop off on the app didn’t work. Dropped keys prior to the check out loaded, charged extra
BREANNA WGreat place to rent from
RONALD SExcellent customer service! Location was great and easy to find!
Linda KDropped off after hours.
MICHAEL BN/A. The shop (Barry's) was wonderful. Very personable, courteous, respectful, and prompt. Very uncommon these days!
WILLIAM SOffer drop service or pick up customer to get rental uhaul.
KAREN KThank you for accommodating our vehicle change request and Uhaul was well maintained.
NITESH KBit pricey but overall good experience
JOHN HWas charged an additional $85.83 from Barry’s auto aside from u-haul rental. I was not told up front about any additional charges.
MYESHA MNothing, everything went smoothly.
Elizabeth MDid not speak to anyone but easy to drop off and had no issues at all.
EARL TGreat customer service experience
JULIUS NBarry's location is fine there was nothing wrong with the location the problem was dealing with the app after I dropped it off at JT Wheels the app didn't work
MICHAEL CExcellent job by the person at the drop off location. He met me outside before I could finish parking and directed me to the area he wanted the trailer. We did our walk around and he said he would email the receipt, which my wife had before I arrived home. I’ve used this location before and the performance could not have been better. Good job!
robert bNothing. Staff was quick and efficient.
Anthony TService at the location was fantastic. Service at corporate through the 1-800 number not so much.
Jeffrey BThe Rental was very quick and easy, they even hooked up the trailer for me and unhooked the trailer when I returned. It could not have been easier. Thank you Barry's Auto Sales.
Gregory KThe Rental was very quick and easy, they even hooked up the trailer for me and unhooked the trailer when I returned. It could not have been easier. Thank you Barry's Auto Sales.
GREGORY KService at the location was fantastic. Service at corporate through the 1-800 number not so much.
Jeffrey BCleanest rental I’ve ever seen. Highly recommend. Only issue, it’s probably not the locations fault, was during the key retrieval process. The wording of the instructions was overly lengthy and the passcode wasn’t listed until the end. To me, just list the lock box and code at the top. If someone needs overly detailed yet confusing instructions, put it below the code
TODD SGreat service and accommodation.
TAIWAN BI had a great experience renting a truck from U-Haul. The guy who helped me was very nice, patient, and made the whole process easy and stress-free. He took the time to explain everything clearly and made sure I had what I needed. It’s not every day you come across such helpful and respectful service. I really appreciate it and would definitely rent from this location again!
KHADIJA EThe owners were very personable and helpful
CHRIS HOnline can be really difficult when you're pressed trying to move and have to go online and download apps and answer questions and take pictures. What happened to good old customer service?
JOANNE THave rented from Barry's several time and always had great service.
Alan KEasy pick up and drop off, even after hours. Would rent from here again
REBECCA BLoved these guys. Easy and fast service with an awesome cat as a greeter
Bernadette MExcellent customer service, these guys helped me and went above and beyond.
Robert KNothing. This place was amazing and incredibly helpful. Anyone in this area should look to rent from Barry's.
BRIAN R