Customer Reviews for Barrys Automotive & Wrecker Service Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

U-Haul has served me well I would recommend them to everyone who is moving and is in need of a truck. Thanks For Everything.

Rating:

1.0

I really did have a good experience there until the trunk died on me not once but twice I need to get a truck on tomorrow, even though it was kind of frustrating I still use and recommend this establishment.

Rating:

5.0

Awesome, great location, he was very professional, I will go there again

Rating:

1.0

Y’all charge way to much for 4hrs there’s no way I should be paying $100 for a vehicle for 4 hours!! Y’all are stealing money from customers and it’s sad!! Money does not grow on trees so stop charging people for your own pockets.

Rating:

5.0

Super easy experience.

Rating:

1.0

The older guy at the office was very rude. He had a problem answering any questions I had. He was by far the most unprofessional guy I ever dealt with. Definitely had a very bad experience renting this U-Haul. He charged me upfront $126 normally I pay after I return the U-Haul but not in this case. I told him I would return the truck at 8pm all he indicated me to do was return the keys to the orange box I told him I was trying to do the self pick up but he directed to help me and be rude when all I had was a few questions. He never told me I had to finish the self check out in the app and when I tried doing that when I dropped off the truck it was trying to charge me $97.78 but I had already paid him $126 so therefore I did not continue with the self check out and I was charged $20 fee the next day which I think it’s unfair because I did not want to pay again to later have to call back to get a refund.

Rating:

3.0

Location did not allow for parking of personal vehicle while using a short, 2 hour rental. This information was not known until arriving at the location, which meant I had to delay my rental until someone was avaliable to drop me off and take my car. This information should have been made clearly visible on U-Haul's website about this location.

Rating:

1.0

Reservations did not go through. The man at the counter was a little rude and condescending with my wife, and he gave us a bad vehicle was really hard to drive.

Rating:

1.0

Rude and unprofessional refuse to touch my hand a racist individual

Rating:

5.0

Dry easy to work with

Rating:

1.0

Receptionist (owner) was of polite at all. We called for a few questions we had and his attitude was just not professional.

Rating:

5.0

Very courageous and professional!

Rating:

5.0

None

Rating:

3.0

I was told that mileage was not an issue then see that I was charged $1.00 per mile for 98 miles upon my drop off location in Tulsa; my original reservation said that my reservation was a flat fee and that there were no additional mileage charge. I’m certainly making a complaint because I know that I was taken advantage of based on ethnicity and gender. You should be interested in this too

Rating:

3.0

felt decieved with the trailer I rented. The overall diminsions (6x12) were good but the ramp was not the same width, too narrow for the load.

Rating:

5.0

I very thing was fast and easy! Keep up he great job!

Rating:

2.0

I brought truck back with more fuel than it had upon pickup. He charged me for fuel. Ripoff.

Rating:

5.0

Awesome service! I'll be back!

Rating:

5.0

Great experience. Being a retired marine I have moved from sea to sea and shore to shore; not all my experiences have been this great!

Rating:

3.0

Everyone is all smiles when renting, but on return, it’s unpleasant. I should have asked more questions before leaving as I was charged double for everything including blankets.

Rating:

4.0

LEFT THE TRUCK BY WAY OF APP

Rating:

4.0

It was really a terrible day but after I got to this location everything worked out well. I would use this location again for good customer service.

Rating:

3.0

I have a dispute regarding charge for fuel. I left it with the same amount of fuel. However I was charged eventhough i disputed it on check out. I never received a phone call or email regarding my dispute. Yet i understand now why you dont take certain cards. I didnt give permission on checkout to charge my card $50+ . I get i used the extra miles. I feel totally disrespected! I kept my end of the bargin and Uhaul didnt.

Rating:

5.0

This is the best Uhaul location in the DFW area. Top notch Customer Service every time, very clean rentals, and in & out within minutes of arrival.

Rating:

2.0

1st... from the beginning I felt forced to changed locations from the one I chose online because what they said was available, wasn't. On the day of pick up... I could barely understand rep. Instructions were vague. Equipment was dirty. I felt rushed because several people were in line and he was alone. The charges were outrageous. I paid nearly $300 for 1.5 days and 136 miles. I paid for a dolly that I couldn't even access/use. I really expected more. Had a offer to use another company but I insisted in believing that uhaul was better. I was VERY disappointed.

Rating:

5.0

There's nothing to improve. The process was quick and the customer service was very nice!

Rating:

2.0

I am used to being able to park my car, drive the rental truck home then return a couple of hours later to retrieve my car. I was appalled by signs saying I could not park there as a customer! I am a repeat customer and never encountered that. Also, my reservation was not recorded as I asked. I first requested a larger truck but then called back and asked to have it changed to a 10ft truck. When I got there, that request hadn't been honored and I had no choice according to the man working... no 10ft trucks were available. The equipment needs attention, The door went up by itself on the return trip... could have been a bad accident. Another motorist got my attention and i pulled over to shut it. The latch wouldn't catch and I used an open padlock to try to hold it down until I could get it back to your location. There was a lot "play" or looseness in the steering wheel as well. I wasn't pleased with my experience..

Rating:

5.0

Nice and Easy to drop off!

Rating:

4.0

Make it free ... lol ... it was a great experience and the employees at the location I used were informative, helpful and up-sail friendly

Rating:

5.0

Mr. Barry is actually MR. WONDERFUL. Always PLEASANT POLITE KIND and CONSIDERED. My ministry has been renting for at least 10+ years. And I could name some places that should not have the UHAUL brand. I really WISH others could be on his level. OR at best take lessons from him.

Rating:

5.0

Notify customer when requested equipment isn’t available. Check the quality of vehicle before renting out

Rating:

3.0

The only thing I didn’t like was the uhaul change my drop off location after I selected my preference drop off location.. why ask the customer in which location is better for them

Rating:

5.0

Very nice guy, will use this place any time I need a truck

Rating:

3.0

They were on service call when dropped off. But they did record my complaint on truck.

Rating:

2.0

Truck was clean but pulls to the right when on the road steering is loose and hard to control. I had to come to.this location because the truck I reserved was not avalible when I arrived they tried to put me in a lo ger truck which would not work for me. Do tonthe limited amou t of space to maneuver the truck into my drive way. The attendant at the original location we rude.

Rating:

1.0

I rented out a vehicle to deliver a rush order. The vehicle had the caution light on saying to check the tire. Second, once I got on the FRWY the truck was choking and wanting to turn off on me. I was in able to deliver the job in time as I turned around and headed back home, feeling unsafe in the truck. I had to call a family member to deliver the rush job.

Rating:

2.0

I don't want to give the gentleman a bad rating however I'm not upset with my experience I was charged an after hour fee of 20 dollars... He stated that it says it in the contract... I get that it may have stated it but once I told the gentleman I was going to drop the truck off after hours he should have informed me of the fee... It wasn't like it was a few dollars they charged me 20 plus dollars... I recorded the conversation it was very vague I want my money back..

Rating:

4.0

Nothing

Rating:

4.0

He was rude and the truck was horrible it drives bad. I thought I was going to break down on side of the road

Rating:

4.0

The alignment on the truck was wacky & the truck smelled of cigarette smoke, but besides that. It all worked and the staff was very helpful.

Rating:

4.0

Great job

Rating:

3.0

The van was ready and check out was easy. However, they didn't have the dolly I reserved. They also had no record of the shrinkwrap purchase I made when I reserved, so I had to pay again. I contacted UHAUL for a refund.

Rating:

5.0

The service was great. It was very fast and friendly.

Rating:

5.0

Have a different option other than debit card and charging extra for having a prepaid card

Rating:

5.0

No problem at that location

Rating:

5.0

All good Welcoming

Rating:

4.0

Ensure that all vehicles are " SAFE " !!!! I rented a 26' ft truck, only to learn it had a " MAJOR DEFECT". 1. It had been in an accident cause the truck was driving at an angle indicating the frame was wrop. 2. Tires were smooth and had very little thread. 3. Dolly was inadequate for the type of furniture we were moving.

Rating:

5.0

Great

Rating:

5.0

We have used them twice within the month and everything ha been quick effortless and amazing. GREAT WORK GUYS, KEEP IT UP!!!