Customer Reviews for Barrys Automotive & Wrecker Service Inc
(U-Haul Neighborhood Dealer)

Rating:

1.0

Attendant was very rude and nasty. Bad attititude the whole time, I will never be back. Zero on customer service!!!

Rating:

5.0

The owner was kind, patient and understanding

Rating:

1.0

Owner was very rude

Rating:

5.0

Great customer service keep up the great work! Thank you!

Rating:

5.0

Barry was friendly and helpful

Rating:

4.0

There was no dolly inside of the truck although I paid for one. It took us over 6 hours to get a dolly which put us behind schedule.

Rating:

5.0

None known

Rating:

5.0

This location's parking policy is incredibly inconvenient and raises serious safety concerns for customers. If you drive to pick up a rental truck, you’re left scrambling to find a random place to leave your vehicle or relying on someone to drop you off. I picked up my rental truck during a holiday and there were no other cars there and the store was closing in a couple of hours. The attendant informed me that I could park next door, as his parking spaces were reserved for other customers. This essentially forced me to park my car in a way that felt unsafe and nearly illegal while I was patronizing his business. When I returned, it was dark and raining, adding to the already stressful situation. I had to leave the U-Haul at the store and walk to the neighboring business to retrieve my vehicle. That business was closed for the holiday, which is why I could park there. If it hadn't been closed, I would have had to venture further down the service road to find a spot at a fast food restaurant and walk back—a frustrating and unsafe alternative. This lack of consideration for customers is appalling. By placing me in such a precarious situation, he showed a complete disregard for my safety and convenience. Given this experience, I will not return to this location, nor will I recommend it to anyone.

Rating:

5.0

Everything was easy and smooth. Barry was amazing.

Rating:

5.0

very impressed with the new 5x8 enclosed trailer.

Rating:

3.0

Showing interest in the customer and trying to help him by paying attention to their questions rather than just trying to get done so they can leave. I asked him if I could bring it right away because I was only going to use it for a couple of hours even though we leased it for 24 hours . He said yes , just park it on the front of the building and leave the key in the drop box , Wish he would have mentioned I was going to be charged a fee for bring it it back when they were closed . I only used it from 1pm to 6pm , could have waited till the next day to bring it and save me that fee . He was not rude but did nothing to make us feel welcome.

Rating:

5.0

Very good service, no problems

Rating:

4.0

There were no lay out bed in the truck. It can be improved by making sure all of the necessary equipments are in the truck 🚚 .

Rating:

4.0

It was closed so didn’t have any contact with anyone

Rating:

5.0

Barry automotive. I've used several times when I'm needing to move. Great experience at this location. R. Powell

Rating:

1.0

The manger is rude and you if you aren’t being dropped off you can’t park at the facility because they will threaten to tow your car. I parked at the gate to return the truck, like the sign said to do. Then I was rudely told to give them the keys because I was blocking the exit to get it out. This place sucks

Rating:

5.0

Yes the guy was very friendly.And got us on our way .Thank you

Rating:

5.0

Doing a great job.

Rating:

1.0

I was over charged two times! Over filled the tank and was still charged for more gas.

Rating:

5.0

Nothing everything was great.

Rating:

5.0

Mr. Barry is very professional and always there when you need him.

Rating:

4.0

make sure you are up to your inventory, i was transferred 2 times before i found a store with the trailer i wanted

Rating:

5.0

Advice them not to go to the Duncanville rd u-haul, unless you want to hear conspiracy theory bs from the owner.

Rating:

3.0

The vehicle was missing half the fuel cap, the rep. Did not take time to explain the app process pre photos, existing damages etc. vehicle also was low on oil. Gladly made it to my destination.

Rating:

4.0

The owner was very pleasant to work with.

Rating:

5.0

Nothing everything was good

Rating:

3.0

Small operation with limited supplies. You know that when you rent from this location. Overall, this location helped get the job done.

Rating:

4.0

The personnel were amazing and everything was explained thoroughly. The truck was in good shape, but the steering was a little loose. The vehicle wandered on the road a little too much for me.

Rating:

4.0

Not happy with the customer service there. The desk agent was not customer service friendly during my visit. There was an issue regarding using the bathroom there. Not a pleasant experience.

Rating:

4.0

the end of each month is busy due to Move in/move out, have more helpers at the counter for Rentals /Equipment Returns

Rating:

1.0

I DIDN'T USE THIS SERVICE. MY IDIOT EX BF DID AND IT WAS REQUESTED THAT THE EMAIL BE CHANGED AND YET....HERE WE ARE I GET THE SURVEY. SO SINCE SIMPLE DIRECTION CANNOT BE FOLLOWED....ITS ZEROS FOR YOU.

Rating:

4.0

Better than the u-haul place at Duncanville Rd.

Rating:

5.0

The AirTag that’s added to the van can be an unwanted call to the police. When one gets a big on their phone that they are being followed by an AirTag. Is quite a scary feeling especially when one is not aware. Overall equipment is great and service.

Rating:

3.0

Berry put in the wrong delivery address. Was supposed to be dropped off in Canyon Lake Texas. Not Grand , Texas. Hope I don’t have problems.

Rating:

5.0

U-Haul has served me well I would recommend them to everyone who is moving and is in need of a truck. Thanks For Everything.

Rating:

1.0

I really did have a good experience there until the trunk died on me not once but twice I need to get a truck on tomorrow, even though it was kind of frustrating I still use and recommend this establishment.

Rating:

5.0

Awesome, great location, he was very professional, I will go there again

Rating:

1.0

Y’all charge way to much for 4hrs there’s no way I should be paying $100 for a vehicle for 4 hours!! Y’all are stealing money from customers and it’s sad!! Money does not grow on trees so stop charging people for your own pockets.

Rating:

5.0

Super easy experience.

Rating:

1.0

The older guy at the office was very rude. He had a problem answering any questions I had. He was by far the most unprofessional guy I ever dealt with. Definitely had a very bad experience renting this U-Haul. He charged me upfront $126 normally I pay after I return the U-Haul but not in this case. I told him I would return the truck at 8pm all he indicated me to do was return the keys to the orange box I told him I was trying to do the self pick up but he directed to help me and be rude when all I had was a few questions. He never told me I had to finish the self check out in the app and when I tried doing that when I dropped off the truck it was trying to charge me $97.78 but I had already paid him $126 so therefore I did not continue with the self check out and I was charged $20 fee the next day which I think it’s unfair because I did not want to pay again to later have to call back to get a refund.

Rating:

3.0

Location did not allow for parking of personal vehicle while using a short, 2 hour rental. This information was not known until arriving at the location, which meant I had to delay my rental until someone was avaliable to drop me off and take my car. This information should have been made clearly visible on U-Haul's website about this location.

Rating:

1.0

Reservations did not go through. The man at the counter was a little rude and condescending with my wife, and he gave us a bad vehicle was really hard to drive.

Rating:

1.0

Rude and unprofessional refuse to touch my hand a racist individual

Rating:

5.0

Dry easy to work with

Rating:

1.0

Receptionist (owner) was of polite at all. We called for a few questions we had and his attitude was just not professional.

Rating:

5.0

Very courageous and professional!

Rating:

5.0

None

Rating:

3.0

I was told that mileage was not an issue then see that I was charged $1.00 per mile for 98 miles upon my drop off location in Tulsa; my original reservation said that my reservation was a flat fee and that there were no additional mileage charge. I’m certainly making a complaint because I know that I was taken advantage of based on ethnicity and gender. You should be interested in this too

Rating:

3.0

felt decieved with the trailer I rented. The overall diminsions (6x12) were good but the ramp was not the same width, too narrow for the load.

Rating:

5.0

I very thing was fast and easy! Keep up he great job!

Rating:

2.0

I brought truck back with more fuel than it had upon pickup. He charged me for fuel. Ripoff.