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Addison H.
Customer Reviews for Barrys Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My yes comes with a VERY serious caveat. The attendant was extremely pleasant. However, the gas gauge was practically on Empty when I picked up the truck!!! I was worried that I would not find a gas station in time or I would be stranded with a truck and empty gas tank!!! This was NOT what I anticipated. Also, this location had gas pumps with a separate payment terminal requiring a special ID code you had to "apply" for and they did not seem particularly interested in taking cash. With that being the case, why couldn't UHaul make sure there was at least a quarter of a tank of gas in the truck??? Again, this location had gas pumps!!! Your policy needs to change. Although the attendant was helpful in directing me to a nearby gas station, I had to scramble to find it before I ran out of gas. No one needs that level of stress upon picking up the truck rental!!! Make no mistake about it, I was not happy at all!!! Also, I filled the gas tank up because I had no idea about the gas mileage and I was dropping the truck off at another location in another town. I returned the truck with a FULL tank of gas. I am respectfully asking that a portion of the money I spent on gas be returned/credited to my charge card.
BERNARD W.The gentleman that was running the uhauls is very polite and helpful to everything that I needed to help the move go smoothly.
Donald F.Great experience with this location. Very helpful and provided good explanations.
ROBERT S.excellent service
JONG K.Everything went smoothly. Will return for future rentals! Thanks.
John N.Nothing to improve.We rented truck twice recently and Barrys Automotive made thos process very easy.Excellent customer service.
Annette K.The location was way out of my trip. I wish uhaul will have more equipment available
Cynthiah M.I would recommend Barry's for Uhaul rentals! Great business!!
DERRICK R.Sorry, I can't think of anything to suggest on how to "improve for the next customer". My experience was excellent. The cargo van I reserved was there when I arrived, it ran great, and the online dimensions were right on. I was treated well and have no complaints. I would use them again and recommend them to others.
David H.My rental was transferred to another facility without notification, and I showed up at Barry's to pickup. Barry's helped me out by getting me a truck and averted what would have a disappointing experience.
SCOTT H.The truck got the job done, but it felt old, rattled like a tin can, and certainly gave the feeling it may not make it.
duane M.Easy to do business with. Friendly and very helpful.
James P.Awesome friendly guys! Went smooth and simple! Thank you!
ABBY W.Nothing
JULIO R.super fast pickup of my rental.
Andrew T.More reliable internet.
Shawn O.Everything was great, we will use this location again..
JAMES L.Gentleman very nice and accommodating. Thanks
ELAINE D.Galen and his mechanic were very helpful in getting me my u haul van.ðŸ‘
TIMOTHY R.No mask wearing, doesn't believe in the pandemic and asked why “you're afraid of the virusâ€. Terrible experience. Also called me in the middle of my mobile check in to come in and it messed the process up. Ended up taking nearly 30 min to check in.
Gregory D.Galen was very professional in processing my rental. Keep up the good work!
JAMES H.Galen was very helpful and knowledgeable! Very good service!
Susan N.Cup holder and steering wheel was sticky
Ashley H.Great customer service
chris S.Not a thing.
Robert H.Some mod on the floor but in general no issues great service
Amar N.A+
Bill M.Shorter check-in time...had to do a lot of redundant things that I thought were taken care of when I reserved online.
Shane S.Galen stopped working on a vehicle and took care of my return. He also gave me some advice on a vehicle I'm building.
Glen M.Ironically when we dropped our U-Haul off at this location there was a family from South Carolina dealing with the same problem we had encountered. They could not get any information on how to access the key to the truck
Thomas F.The owner was helpful, friendly and informative.A very positive experience.
Anthony W.Everything was excellent.
Robert H.Galen provided exceptional friendly customer service. Great to do business with.
GRANT B.I was charged a $25 cleaning fee. I was never told I would be charged this fee. The truck was used to move furniture. Nothing was left in the cab.
Lisa L.Very friendly and helpful guy
Sabrina W.Our uhaul service was awesome. Thank you so much
joseph V.Truck had an inner tire flat. U haul came out and fixed the problem, held us up loading for a bit. Otherwise , no complaints
Alan T.This was my first time at this facility, I was very impressed. The service was excellent and Galen treated me very well. I will definitely go back there again.
Byard B.I sent an email that I was charged $17 for supplies that I had ordered ( dolly and blankets ) , that were not on the truck when I picked it up. I have not heard back about the issue, and my card should be credited for this amount. Thank you
Susan A.Galen did a terrific job in helping me and had it cleansed down i light of the virus pandemic. A straightforward and trustworthy man
paul T.A very friendly guy and helpful
Carlos R.Not a thing.
Robert H.Very helpful with what I was responsible for, Directions that worked well for me with the carrier on the back of the truck. He put my car on the carrier and made me feel very safe. He was so friendly and made my experience quick and easy.
Judith W.Nothing. Everything was fast, easy and convenient. Thank you!
Suzette M.