Customer Reviews for Barrys Automotive
(U-Haul Neighborhood Dealer)

109 reviews

2618 Lititz Pike   Lancaster, PA 17601

(717) 581-9294

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 7:30 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(717) 581-9294

2618 Lititz Pike
Lancaster, PA 17601

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 7:30 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Addison H. 
Rating:
4.0

Customer did not leave a comment.

TAMMY B. 
Rating:
5.0

Customer did not leave a comment.

TODD B. 
Rating:
3.0

My yes comes with a VERY serious caveat. The attendant was extremely pleasant. However, the gas gauge was practically on Empty when I picked up the truck!!! I was worried that I would not find a gas station in time or I would be stranded with a truck and empty gas tank!!! This was NOT what I anticipated. Also, this location had gas pumps with a separate payment terminal requiring a special ID code you had to "apply" for and they did not seem particularly interested in taking cash. With that being the case, why couldn't UHaul make sure there was at least a quarter of a tank of gas in the truck??? Again, this location had gas pumps!!! Your policy needs to change. Although the attendant was helpful in directing me to a nearby gas station, I had to scramble to find it before I ran out of gas. No one needs that level of stress upon picking up the truck rental!!! Make no mistake about it, I was not happy at all!!! Also, I filled the gas tank up because I had no idea about the gas mileage and I was dropping the truck off at another location in another town. I returned the truck with a FULL tank of gas. I am respectfully asking that a portion of the money I spent on gas be returned/credited to my charge card.

BERNARD W. 
Rating:
5.0

Customer did not leave a comment.

KELLY P. 
Rating:
5.0

The gentleman that was running the uhauls is very polite and helpful to everything that I needed to help the move go smoothly.

Donald F. 
Rating:
5.0

Great experience with this location. Very helpful and provided good explanations.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

MARIA C. 
Rating:
4.0

Customer did not leave a comment.

Susan W. 
Rating:
5.0

Customer did not leave a comment.

JAIME R. 
Rating:
5.0

excellent service

JONG K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Everything went smoothly. Will return for future rentals! Thanks.

John N. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH W. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Nothing to improve.We rented truck twice recently and Barrys Automotive made thos process very easy.Excellent customer service.

Annette K. 
Rating:
5.0

Customer did not leave a comment.

BRETTTHOMAS W. 
Rating:
5.0

Customer did not leave a comment.

Barbara C. 
Rating:
5.0

The location was way out of my trip. I wish uhaul will have more equipment available

Cynthiah M. 
Rating:
5.0

I would recommend Barry's for Uhaul rentals! Great business!!

DERRICK R. 
Rating:
5.0

Customer did not leave a comment.

Rafal K. 
Rating:
5.0

Sorry, I can't think of anything to suggest on how to "improve for the next customer". My experience was excellent. The cargo van I reserved was there when I arrived, it ran great, and the online dimensions were right on. I was treated well and have no complaints. I would use them again and recommend them to others.

David H. 
Rating:
5.0

My rental was transferred to another facility without notification, and I showed up at Barry's to pickup. Barry's helped me out by getting me a truck and averted what would have a disappointing experience.

SCOTT H. 
Rating:
3.0

The truck got the job done, but it felt old, rattled like a tin can, and certainly gave the feeling it may not make it.

duane M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Easy to do business with. Friendly and very helpful.

James P. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Awesome friendly guys! Went smooth and simple! Thank you!

ABBY W. 
Rating:
5.0

Nothing

JULIO R. 
Rating:
5.0

super fast pickup of my rental.

Andrew T. 
Rating:
4.0

More reliable internet.

Shawn O. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
5.0

Everything was great, we will use this location again..

JAMES L. 
Rating:
5.0

Gentleman very nice and accommodating. Thanks

ELAINE D. 
Rating:
4.0

Customer did not leave a comment.

Angel M. 
Rating:
5.0

Customer did not leave a comment.

BRENDAN F. 
Rating:
4.0

Galen and his mechanic were very helpful in getting me my u haul van.👍

TIMOTHY R. 
Rating:
1.0

No mask wearing, doesn't believe in the pandemic and asked why “you're afraid of the virus”. Terrible experience. Also called me in the middle of my mobile check in to come in and it messed the process up. Ended up taking nearly 30 min to check in.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN R. 
Rating:
5.0

Galen was very professional in processing my rental. Keep up the good work!

JAMES H. 
Rating:
4.0

Galen was very helpful and knowledgeable! Very good service!

Susan N. 
Rating:
5.0

Customer did not leave a comment.

Luann R. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

Customer did not leave a comment.

Bryan P. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Cup holder and steering wheel was sticky

Ashley H. 
Rating:
5.0

Customer did not leave a comment.

Pedro V. 
Rating:
5.0

Great customer service

chris S. 
Rating:
4.0

Customer did not leave a comment.

DARRYL H. 
Rating:
5.0

Not a thing.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT P. 
Rating:
4.0

Customer did not leave a comment.

JUAN V G. 
Rating:
5.0

Customer did not leave a comment.

ANGELA M. 
Rating:
5.0

Some mod on the floor but in general no issues great service

Amar N. 
Rating:
5.0

A+

Bill M. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
4.0

Shorter check-in time...had to do a lot of redundant things that I thought were taken care of when I reserved online.

Shane S. 
Rating:
5.0

Customer did not leave a comment.

Matthew Z. 
Rating:
5.0

Customer did not leave a comment.

CINDY F. 
Rating:
5.0

Galen stopped working on a vehicle and took care of my return. He also gave me some advice on a vehicle I'm building.

Glen M. 
Rating:
4.0

Customer did not leave a comment.

Wayne K. 
Rating:
5.0

Customer did not leave a comment.

chris B. 
Rating:
5.0

Customer did not leave a comment.

Chieka C. 
Rating:
3.0

Ironically when we dropped our U-Haul off at this location there was a family from South Carolina dealing with the same problem we had encountered. They could not get any information on how to access the key to the truck

Thomas F. 
Rating:
5.0

The owner was helpful, friendly and informative.A very positive experience.

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Everything was excellent.

Robert H. 
Rating:
5.0

Galen provided exceptional friendly customer service. Great to do business with.

GRANT B. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
1.0

I was charged a $25 cleaning fee. I was never told I would be charged this fee. The truck was used to move furniture. Nothing was left in the cab.

Lisa L. 
Rating:
3.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Very friendly and helpful guy

Sabrina W. 
Rating:
5.0

Customer did not leave a comment.

andrew C. 
Rating:
5.0

Customer did not leave a comment.

JONG K. 
Rating:
2.0

Our uhaul service was awesome. Thank you so much

joseph V. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Randall F. 
Rating:
5.0

Customer did not leave a comment.

Suzette M. 
Rating:
5.0

Customer did not leave a comment.

Kerri S. 
Rating:
4.0

Customer did not leave a comment.

RICK H. 
Rating:
4.0

Truck had an inner tire flat. U haul came out and fixed the problem, held us up loading for a bit. Otherwise , no complaints

Alan T. 
Rating:
5.0

Customer did not leave a comment.

Gregory R. 
Rating:
5.0

Customer did not leave a comment.

H H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
5.0

This was my first time at this facility, I was very impressed. The service was excellent and Galen treated me very well. I will definitely go back there again.

Byard B. 
Rating:
3.0

I sent an email that I was charged $17 for supplies that I had ordered ( dolly and blankets ) , that were not on the truck when I picked it up. I have not heard back about the issue, and my card should be credited for this amount. Thank you

Susan A. 
Rating:
5.0

Customer did not leave a comment.

Kendra N. 
Rating:
5.0

Galen did a terrific job in helping me and had it cleansed down i light of the virus pandemic. A straightforward and trustworthy man

paul T. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
3.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Lydia C. 
Rating:
5.0

Customer did not leave a comment.

jason R. 
Rating:
5.0

A very friendly guy and helpful

Carlos R. 
Rating:
5.0

Not a thing.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Very helpful with what I was responsible for, Directions that worked well for me with the carrier on the back of the truck. He put my car on the carrier and made me feel very safe. He was so friendly and made my experience quick and easy.

Judith W. 
Rating:
5.0

Nothing. Everything was fast, easy and convenient. Thank you!

Suzette M. 
No reviews have been submitted for this location.

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