Customer Reviews for Barrys Automotive
(U-Haul Neighborhood Dealer)

184 reviews

2618 Lititz Pike   Lancaster, PA 17601

(717) 581-9294

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 7:30 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(717) 581-9294

2618 Lititz Pike
Lancaster, PA 17601

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 7:30 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly and efficient.

sally M. 
Rating:
5.0

Service was amazing

ISIAISAH D. 
Rating:
5.0

Great experience. Will use agin

jesse M. 
Rating:
4.0

Everything went smoothly. They made extra effort to be sure the vehicle I'd reserved was available at the requested pickup time.

Robert U. 
Rating:
5.0

Customer did not leave a comment.

Jacob P. 
Rating:
5.0

Customer did not leave a comment.

Colette G. 
Rating:
5.0

Customer did not leave a comment.

Adorian L. 
Rating:
3.0

The 19.99 sales pitch is bogus. Try 75 dollars for less than 4 hours.

Angie E. 
Rating:
4.0

Good location. Helpful staff & quick service.

Ted L. 
Rating:
5.0

Get more vehicles to be available for the demand that is out there.

Robert C. 
Rating:
5.0

Vehicles that often come in from other locations are not kept as clean as this location does.

Michael B. 
Rating:
5.0

very nice and kind service! I highly recommend this store to all.

Jong K. 
Rating:
5.0

Very fast and professional, thank you.

Jason T. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE P. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Katie I. 
Rating:
5.0

Replace old truck

Colin F. 
Rating:
5.0

Great customer service. He helped me hook up the trailer. Great experience.

MAHMOUD H. 
Rating:
5.0

Customer did not leave a comment.

GERALD D. 
Rating:
5.0

Nothing - very positive experience.

JAMES B. 
Rating:
4.0

Customer did not leave a comment.

Pamela B. 
Rating:
3.0

Customer did not leave a comment.

Derartu K. 
Rating:
5.0

Customer did not leave a comment.

Greg C. 
Rating:
1.0

Prices are way too high. And even after I cleaned the inside of the uhaul ! I was still charged a 25.00 fee for cleaning. And they don't tell you there's multiple fees! This place sucks prices are too much. All those fees are not included in that deal price you guys make it seem ! For the truck ! Never again I was charged 107 bucks. For less hours then I did the last time and that time I had the truck longer and it was cheaper

Charles S. 
Rating:
3.0

I asked for counter check in and no one was there. Had to call and wait for someone to arrive 20 minutes later to get the van.

Lymden H. 
Rating:
4.0

Not a thing Thank you.

Robert H. 
Rating:
5.0

Very good service. This was my first time hauling anything with my hitch. It was a wonderful experience.

Sarah H. 
Rating:
4.0

Customer did not leave a comment.

Robert T. 
Rating:
4.0

Customer did not leave a comment.

NICOLE S. 
Rating:
5.0

The interior of this vehicle was in the worst condition I have ever received. Spilled soda on the console, floor and cup holders, empty Red Bull can on the floor used as a chewing tobacco spittoon, cheese crackers and crushed crumbs on the dash and the floor, smelled pretty ripe in the cab, gas was around 1/4 tank. I know they recently pulled in some vehicles from around the area to satisfy demand and this vehicle was probably received by them in this condition. I have always gotten vehicles from Barry's in tip top shape in the past and I do business with them on a regular basis. I had to take photos and I know they'll not be happy. Shame on the slob renters that left it off in that condition. What pigs.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Al M. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

LUIS F. 
Rating:
5.0

Really great service!!!

Anthony T. 
Rating:
3.0

The UHaul had a major leak in the roof which damaged our furniture. We did not know this until it start raining.

Amy W. 
Rating:
4.0

Customer did not leave a comment.

JEFF D. 
Rating:
5.0

Galen is. A super nice guy, the truck was fine. My only complaint is with the online truck return. That's an absolute crock of shit. I have to stand around taking stupid pictures of a truck I use for an hour or you charge me $20? What a grift. You're basically ransoming me to determine whether I want to be inconvenienced or pay you money without a legitimate service. On no planet did what I did to check that stupid truck in result in $20 worth of work to anyone, all it was was a minor pain in my ass. If you're not making enough money on your rentals, change the rates and stop nickel and diming people with random bullshit charges and pushy attempts to get us to buy unnecessary services. My review responses above are for Galen and Barry's, which was great. My contempt is for U-Haul and it's bullshit charges. I won't use U-Haul again. If I did, I'd gladly go see Galen. In fact, I may just use his service station generally. Screw U-Haul, though.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Cheryl W. 
Rating:
5.0

Ditch your app

Ronald W. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
4.0

Customer did not leave a comment.

karen S. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
1.0

I was misquoted on my bill, your $300 charge that you charged me twice has overdrafted my account. Nobody called or even offered to help fix that mess! FYI:Tell the truth on the bill. Be honest with customers and maybe you will get better ratings! If it were possible to leave a zero star I would!

gary L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
3.0

Customer did not leave a comment.

Robert A. 
Rating:
3.0

Customer did not leave a comment.

Chase Y. 
Rating:
3.0

Customer did not leave a comment.

Nicole V. 
Rating:
3.0

The van was recently washed but smelling really bad. I mean really bad.

FERNANDO A. 
Rating:
5.0

Customer did not leave a comment.

CHRIS S. 
Rating:
5.0

Nothing

Leiry D. 
Rating:
5.0

na

PAUL T. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Cynthia G. 
Rating:
5.0

Customer did not leave a comment.

GEORGE G. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
2.0

The owner was very Rude. He was not nice? He was yelling at me

JENNIFER C. 
Rating:
5.0

Good customer service when picking up and dropping off vehicle. Very happy overall!

ERNEST N. 
Rating:
5.0

GAYLE VERY FRIENDLY AND PROFESSIONAL

PETER K. 
Rating:
5.0

Customer did not leave a comment.

EDWARD H. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Barry's automotive was great. What was NOT great was TWO experiences with uhaul this fall that were TERRIBLE! Nothing happened as it was supposed to. The website is awful, inefficient and does not actually allow you to online check in for your vehicle. I will do everything I can to avoid using uhaul for future needs… it is a HUGE stressor on what were already busy stressful days.

LINDY F. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
4.0

The attendant managing the rental was very helpful and kind. The truck worked well with no problems. I will use Barry's Automotive again for renting a UHaul.

KENDRA F. 
Rating:
5.0

Great location in the middle of plenty of nice neighborhoods … very convenient for individuals and at a main pike so easy to access. Very nice and friendly service! Thank you

Patrice B. 
Rating:
3.0

Remote check out failed. After 1/2 hour of trying I finally gave up. Locked the van and dropped off the keys. I called the next day and Explained.

ELAINE M. 
Rating:
3.0

registration plate was missing one of the wheel tie down straps was missing the pick up location was changed on us the day before pick up nobody ever called us to notify the new location was further away

LEONARD W. 
Rating:
5.0

A good guy who is a hard worker helped me.

CHRISTOPHER G. 
Rating:
3.0

Customer did not leave a comment.

GEARY P. 
Rating:
5.0

Customer did not leave a comment.

SCOTT K. 
Rating:
5.0

Friendly, helpful rep

JOHN L. 
Rating:
3.0

The uhaul truck I rented needs to be retired. It has a TON of problems! It's a lawsuit waiting to happen. You're welcome.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

MADISON M. 
Rating:
5.0

Great experience overall!

LESLIE T. 
Rating:
5.0

Customer did not leave a comment.

Addison H. 
Rating:
4.0

Customer did not leave a comment.

TAMMY B. 
Rating:
5.0

Customer did not leave a comment.

TODD B. 
Rating:
3.0

My yes comes with a VERY serious caveat. The attendant was extremely pleasant. However, the gas gauge was practically on Empty when I picked up the truck!!! I was worried that I would not find a gas station in time or I would be stranded with a truck and empty gas tank!!! This was NOT what I anticipated. Also, this location had gas pumps with a separate payment terminal requiring a special ID code you had to "apply" for and they did not seem particularly interested in taking cash. With that being the case, why couldn't UHaul make sure there was at least a quarter of a tank of gas in the truck??? Again, this location had gas pumps!!! Your policy needs to change. Although the attendant was helpful in directing me to a nearby gas station, I had to scramble to find it before I ran out of gas. No one needs that level of stress upon picking up the truck rental!!! Make no mistake about it, I was not happy at all!!! Also, I filled the gas tank up because I had no idea about the gas mileage and I was dropping the truck off at another location in another town. I returned the truck with a FULL tank of gas. I am respectfully asking that a portion of the money I spent on gas be returned/credited to my charge card.

BERNARD W. 
Rating:
5.0

Customer did not leave a comment.

KELLY P. 
Rating:
5.0

The gentleman that was running the uhauls is very polite and helpful to everything that I needed to help the move go smoothly.

Donald F. 
Rating:
5.0

Great experience with this location. Very helpful and provided good explanations.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

MARIA C. 
Rating:
4.0

Customer did not leave a comment.

Susan W. 
Rating:
5.0

Customer did not leave a comment.

JAIME R. 
Rating:
5.0

excellent service

JONG K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Everything went smoothly. Will return for future rentals! Thanks.

John N. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH W. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Nothing to improve.We rented truck twice recently and Barrys Automotive made thos process very easy.Excellent customer service.

Annette K. 
Rating:
5.0

Customer did not leave a comment.

BRETTTHOMAS W. 
Rating:
5.0

Customer did not leave a comment.

Barbara C. 
Rating:
5.0

The location was way out of my trip. I wish uhaul will have more equipment available

Cynthiah M. 
Rating:
5.0

I would recommend Barry's for Uhaul rentals! Great business!!

DERRICK R. 
Rating:
5.0

Customer did not leave a comment.

Rafal K. 
Rating:
5.0

Sorry, I can't think of anything to suggest on how to "improve for the next customer". My experience was excellent. The cargo van I reserved was there when I arrived, it ran great, and the online dimensions were right on. I was treated well and have no complaints. I would use them again and recommend them to others.

David H. 
Rating:
5.0

My rental was transferred to another facility without notification, and I showed up at Barry's to pickup. Barry's helped me out by getting me a truck and averted what would have a disappointing experience.

SCOTT H. 
Rating:
3.0

The truck got the job done, but it felt old, rattled like a tin can, and certainly gave the feeling it may not make it.

duane M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
No reviews have been submitted for this location.

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