Customer Reviews for Bartley Trailers
(U-Haul Neighborhood Dealer)

438 reviews

15095 Frederick Rd   Woodbine, MD 21797
(Route 144 between 94 & 97)

(410) 489-2805

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(410) 489-2805

15095 Frederick Rd
Woodbine, MD 21797
(Route 144 between 94 & 97)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tyler B. 
Rating:
3.0

I was given a trailer without working taillights and was told they worked, they did not and i did not find out until that night when leaving my house to make my move to florida, i incurred over 500$ in hotel charges because i was unable to travel at night . It was very upsetting that i was allowed to leave with a malfunctioning trailer. On top of being forced to drive an extra 2 hours out of my way to get the trailer from my original reservation. Will not be using uhaul again.

Christopher L. 
Rating:
2.0

The hand truck and moving pads I reserved were not provided, so I wasted two hours on the phone and only got a reimbursement

Alan P. 
Rating:
5.0

Customer did not leave a comment.

Warren M. 
Rating:
5.0

Really nice representative and drop off went very smoothly.

kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Edward O. 
Rating:
3.0

Invest with trailers with electric brakes

Mladen Z. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Both sites were incredible and helpful.

Edward G. 
Rating:
5.0

very friendly ,kind and quick and comfortable to return the vehicle.

seung S. 
Rating:
4.0

Everything was handled outside of the building and it was a perfectly cleaned and maintained vehicle

Christina S. 
Rating:
4.0

The uHaul web site could work much better with respect to inputs for round trip rentals. I had to call the local vendor and she also had problems which she figured out how to circumvent. Additionally, the drivers license business is a mess. I asked for online and it did not work right. Then I found that I also had a text message which allowed me to photograph the license but then sent a message saying it did not work. I eventually forced it through but a lot of time was wasted.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

Joshua K. 
Rating:
5.0

Customer did not leave a comment.

Qayum K. 
Rating:
4.0

Customer did not leave a comment.

Dawn P. 
Rating:
4.0

Seems fine

Segundo Q. 
Rating:
5.0

GREAT LOCATION. truck was great, clean and pick up and drop off was great. thanks again .

rosagna L. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Great staff and very easy experience probably the best uhaul I've ever had!

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
5.0

Everything is Great! Even during this time with COVID-19, all safety measures were taken.

JAMES R. 
Rating:
4.0

Customer did not leave a comment.

Kelly C. 
Rating:
4.0

It was very close ans convenient, but not a lot of room for vehicle.

Darren W. 
Rating:
4.0

explain that there is an expiration time to a reservation when making said reservation, especially if the store will be closed during the scheduled pick-up time. one would assume that a 24 hour rental would be available to pick up essentially at any time during that timeframe in theory, again particularly when the location is closed.

Michael C. 
Rating:
5.0

Nothing i can think of. The people were helpful and professional, and i appreciate they wore masks.

Robert B. 
Rating:
5.0

Great location and lot. Fast, friendly and excellent customer service.

Anissa H. 
Rating:
5.0

Customer did not leave a comment.

Christopher V. 
Rating:
3.0

Again, the U-haul website/application failed. I returned the truck Saturday and still have not gotten confirmation. I wasn't given the location for drop-off until afternoon and I had to return after hours. There was not a good place to park the truck and then spent over 45 minutes on hold because the app kept coming up with an error every time I tried to submit pictures. The first rep (after being on hold over 30 minutes) informed me that he could only answer general questions and we would have to speak with a supervisor and then put me on hold for another 15 minutes at which point I took pictures on my phone to prove I had returned the truck and left. I will never rent from U-haul again. The first rep admitted they were having major issues with the website and it kept crashing. If you want everything to be electronic then you should make sure it works. Very frustrating experience trying to follow instructions that would not work with no assistance available to speak with someone and work through the issue on the phone both before pick up and after drop off. I still have not received confirmation that the truck I rented was considered returned.

KIMBERLY C. 
Rating:
5.0

Customer did not leave a comment.

Chris J. 
Rating:
3.0

I picked up the truck with 3/4 tank of gas, I returned it with 3/4 tank of gas, THEY CHARGED ME TO FILL IT about $14

EDDIE T. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

Scott E. 
Rating:
5.0

Customer did not leave a comment.

Martin M. 
Rating:
5.0

The only issue was they did not include the preordered moving blankets. We did get a credit for these without issue, so it was only a minor inconvenience.

Dina V. 
Rating:
3.0

Easy after-hours return.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Excellent experience, this is the second time I have rented from Bartley's would definately recomend them!

Robert J. 
Rating:
5.0

Service was excellent. I would not change a thing!

William B. 
Rating:
3.0

The confirmation email sent me to a wrong address and I had to drive extra 40 minutes.It delayed my departure and I had to drive till late at night.

Jintae K. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Of all U-Haul places from which I have ever rented, this place is my FAVORITE!

Lauren N. 
Rating:
5.0

Everything about the 15-foot truck was perfect. The service on bth ends, perfect via mobile interactions. The only major contention I have is price. I used the truck one day and paid 0ver $300. I was expecting $150 at most. I drove the truck less than a hundred miles. Even with the $20 insurance, the total should not have been more than $170.

Mark H. 
Rating:
5.0

They were so accommodating- they permitted me to have an extra day before and after needed to make it easier for me pick up and return the truck - this was so so wonderful Made for a great moving experience

Gilbert S. 
Rating:
5.0

Customer did not leave a comment.

Lawrence Y. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Excellent customer service !!!!

Michael B. 
Rating:
4.0

Great service

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Entire process was stress free. Reps at pickup and return locations were stellar customer service reps. Will continue to use Uhaul for all future moving needs.

John P. 
Rating:
4.0

No comment all was good

Bernie D. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

You had the trailer that I needed and everything was Great!

JAMES R. 
Rating:
4.0

I rented during hours the business was closed. The Uhaul mobile phone app used took me almost an hour to complete... pending approval. I attempted to chat to find out if i needed another contact reference and waited at least 45 minutes, before I started all over. I also expected a way to document with photos of minor scrapes and damages, before completion.

James B. 
Rating:
5.0

Customer did not leave a comment.

Emerson S. 
Rating:
4.0

Customer did not leave a comment.

Martin R. 
Rating:
5.0

Folks at Bartley are always there for you.

John C. 
Rating:
5.0

Used them before and have always been satisfied

Brian H. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Brenda L. 
Rating:
4.0

I had ordered some additional items that were missing when I went to pick up the truck, but Simeon went above and beyond to make things right. He was awesome.

Stephen K. 
Rating:
5.0

When you change a location for pickup or drop off notification would be nice!

Lisa K. 
Rating:
5.0

Thanks!

roy L. 
Rating:
5.0

Customer did not leave a comment.

Jenny J. 
Rating:
5.0

Customer did not leave a comment.

Brenda L. 
Rating:
5.0

Customer did not leave a comment.

Linh V. 
Rating:
5.0

Customer did not leave a comment.

Emmanuella C. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

The staff was very friendly and polite. Even though this pick up location was further than I would have liked to have gone from my house, I would travel to this location again based on my previous experience. K-wizz.

Kevin L. 
Rating:
5.0

Drop off was painless! Excellant service overall!

David C. 
Rating:
4.0

Customer did not leave a comment.

Lisa A. 
Rating:
5.0

Customer did not leave a comment.

Donald J. 
Rating:
5.0

Customer did not leave a comment.

Christy P. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Brenda L. 
Rating:
5.0

Customer did not leave a comment.

gerty W. 
Rating:
5.0

Customer did not leave a comment.

Danielle U. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Mitch M. 
Rating:
5.0

the customer service there was impeccable. understand the situation and provide great service

Dien N. 
Rating:
5.0

The employees were very helpful and the process was easy. Thanks!

Richard H. 
Rating:
1.0

Actually tell customers if the location is open and truck is available when booking. Booked a 15' truck but location was not open and was not able to pick up truck.

Mark C. 
Rating:
5.0

Not a thing, hospitality all the way??

Sherri M. 
Rating:
5.0

The customer service was very good. They did exactly as we discussed and agreed. Thanks. (Local customer)

Pranay K. 
Rating:
3.0

Dropbox took a little while to find. Barely enough room to park a 26” truck.

Jeffrey G. 
Rating:
5.0

Had a traffic accident on the way to pick up the trailer and they stayed open until I got there. Everyone was very helpful hooking up the trailer and everything associated with the transaction even though it was over time. Great experience.

Terry C. 
Rating:
3.0

Dropped off after hours. Was out in the middle of nowhere with no gas station in the immediate vicinity. I didn't figure out the numbering under the fuel gauge on the contract about amount of fuel to add until this morning. We were trying to figure it out in our heads when tired and hungry so we gave up and just left it. Also, this wasn't the drop off location I thought I had selected.

Tammy B. 
Rating:
5.0

Great job....

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Nikhil C. 
Rating:
4.0

I really appreciate that you stayed open beyond 5 pm and allowing me to pickup the night before vs. waiting until the next morning. I would have give an excellent rating had it not been for the fact that the vehicle was not filled to the Full line. I approximate that I should have been able to drive an additional 60 miles had the tank been fully filled.

David K. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Nothing to improve! I will use this location for all of my needs for as long as I live in Ellicott City!

Lauren N. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
5.0

The service was very personal and friendly. The truck perfect. What more can I say... all was excellent. Start to finish.

Denise S. 
Rating:
5.0

Customer did not leave a comment.

Annie W. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Representatives were very professional and helpful. Will use again and recommend to my neighbors in that area.

Koong L. 
Rating:
5.0

Could not close contract. App did not think I was at return location. App seems like a good idea but it is kind of awkward.

Drew W. 
Rating:
5.0

The address for the dropoff location was correct (Lisbon MD), but the directions were totally wrong...10-20 miles in the wrong direction. Following the directions does take you to a U-Haul location, but they do not accept drop-offs. The directions you provide online need to be corrected for the Lisbon, MD location.

Dominick D. 
Rating:
4.0

happy to see that they have more equipment for rental.

Ray E. 
No reviews have been submitted for this location.

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