I was given a trailer without working taillights and was told they worked, they did not and i did not find out until that night when leaving my house to make my move to florida, i incurred over 500$ in hotel charges because i was unable to travel at night . It was very upsetting that i was allowed to leave with a malfunctioning trailer. On top of being forced to drive an extra 2 hours out of my way to get the trailer from my original reservation. Will not be using uhaul again.Christopher L.
Trailer Rental & Towing in Woodbine, MD at Bartley Trailers
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Woodbine, MD 21797
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The hand truck and moving pads I reserved were not provided, so I wasted two hours on the phone and only got a reimbursementAlan P.
Really nice representative and drop off went very smoothly.kenneth W.
Invest with trailers with electric brakesMladen Z.
Both sites were incredible and helpful.Edward G.
very friendly ,kind and quick and comfortable to return the vehicle.seung S.
Everything was handled outside of the building and it was a perfectly cleaned and maintained vehicleChristina S.
The uHaul web site could work much better with respect to inputs for round trip rentals. I had to call the local vendor and she also had problems which she figured out how to circumvent. Additionally, the drivers license business is a mess. I asked for online and it did not work right. Then I found that I also had a text message which allowed me to photograph the license but then sent a message saying it did not work. I eventually forced it through but a lot of time was wasted.Matthew R.
Seems fineSegundo Q.
GREAT LOCATION. truck was great, clean and pick up and drop off was great. thanks again .rosagna L.
Great staff and very easy experience probably the best uhaul I've ever had!Jonathan S.
Everything is Great! Even during this time with COVID-19, all safety measures were taken.JAMES R.
It was very close ans convenient, but not a lot of room for vehicle.Darren W.
explain that there is an expiration time to a reservation when making said reservation, especially if the store will be closed during the scheduled pick-up time. one would assume that a 24 hour rental would be available to pick up essentially at any time during that timeframe in theory, again particularly when the location is closed.Michael C.
Nothing i can think of. The people were helpful and professional, and i appreciate they wore masks.Robert B.
Great location and lot. Fast, friendly and excellent customer service.Anissa H.
Again, the U-haul website/application failed. I returned the truck Saturday and still have not gotten confirmation. I wasn't given the location for drop-off until afternoon and I had to return after hours. There was not a good place to park the truck and then spent over 45 minutes on hold because the app kept coming up with an error every time I tried to submit pictures. The first rep (after being on hold over 30 minutes) informed me that he could only answer general questions and we would have to speak with a supervisor and then put me on hold for another 15 minutes at which point I took pictures on my phone to prove I had returned the truck and left. I will never rent from U-haul again. The first rep admitted they were having major issues with the website and it kept crashing. If you want everything to be electronic then you should make sure it works. Very frustrating experience trying to follow instructions that would not work with no assistance available to speak with someone and work through the issue on the phone both before pick up and after drop off. I still have not received confirmation that the truck I rented was considered returned.KIMBERLY C.
I picked up the truck with 3/4 tank of gas, I returned it with 3/4 tank of gas, THEY CHARGED ME TO FILL IT about $14EDDIE T.
The only issue was they did not include the preordered moving blankets. We did get a credit for these without issue, so it was only a minor inconvenience.Dina V.
Easy after-hours return.Donald H.
Excellent experience, this is the second time I have rented from Bartley's would definately recomend them!Robert J.
Service was excellent. I would not change a thing!William B.
The confirmation email sent me to a wrong address and I had to drive extra 40 minutes.It delayed my departure and I had to drive till late at night.Jintae K.
Of all U-Haul places from which I have ever rented, this place is my FAVORITE!Lauren N.
Everything about the 15-foot truck was perfect. The service on bth ends, perfect via mobile interactions. The only major contention I have is price. I used the truck one day and paid 0ver $300. I was expecting $150 at most. I drove the truck less than a hundred miles. Even with the $20 insurance, the total should not have been more than $170.Mark H.