Customer Reviews for Basic Needs Food Mart
(U-Haul Neighborhood Dealer)

1,294 reviews

308 S Primrose Dr   Orlando, FL 32803

(407) 896-9557

Location Hours

  • Mon-Fri: 6:30 am - 9:30 pm
  • Sat-Sun: 7:30 am - 9:30 pm

Services at this Location:

Contact Us

(407) 896-9557

308 S Primrose Dr
Orlando, FL 32803

Services at this Location:

Location Hours

  • Mon-Fri: 6:30 am - 9:30 pm
  • Sat-Sun: 7:30 am - 9:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MARIA P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Robin L. 
Rating:
5.0

Customer did not leave a comment.

JUDAH O. 
Rating:
3.0

The location and truck itself were completely fine and satisfactory. The issue I had was with approving a secondary contact. It took 30 minutes to actually get approved, with my contacts receiving a call but then no one would say anything on the line and then hang up, then I would receive a message that my contact didn't pick up and to try again. It was rather frustrating. That process could use some TLC to be better.

Amanda C. 
Rating:
3.0

It took over an hour to rent it due to the lady was working front window along with Uhaul window. She really needed help. Not her fault. It only had 1/4 tank so we filled it up to make sure cost 100.00 to do it. My mistake. Other than that , it was fine. You ended up with 3/4 tank left.

CHASE S. 
Rating:
5.0

Customer did not leave a comment.

BIANCA C. 
Rating:
5.0

Customer did not leave a comment.

Vanderlan D. 
Rating:
5.0

Customer did not leave a comment.

AARONDA DANIELLE B. 
Rating:
3.0

Customer did not leave a comment.

JERRICA L. 
Rating:
5.0

Great customer service from beginning to end.

SHANON F. 
Rating:
3.0

Customer did not leave a comment.

SUSAN S. 
Rating:
4.0

Customer did not leave a comment.

GABRIELLA V. 
Rating:
5.0

Customer did not leave a comment.

Stacey G. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS C. 
Rating:
3.0

Customer did not leave a comment.

Harsh P. 
Rating:
5.0

Akbar is the best !

CURTIS C. 
Rating:
5.0

Great service

RAYLY R. 
Rating:
4.0

Customer did not leave a comment.

Antonio J S. 
Rating:
1.0

I was charged for a dolly which was not provided, then charged a fee for not returning the dolly that was never provided and have not heard back regarding my request for refund. The clerk at this location was extremely unhelpful when I came back to get the dolly I was charged for since it had already been rented out to someone else and it was a Sunday so many locations were closed, he also then became rude to my wife and I when further inquiring as to other options to the point that we were threatened with a hunting knife.

Trent D. 
Rating:
5.0

Customer did not leave a comment.

Patricia A. 
Rating:
1.0

Get more staff the employee at gas station kept attending the regular customers and made us wait 40 minute for truck and when we ask if he could finish with us firstt he told us that we can go to another uhaul to pickup a truck very unprofessional and cursing numerous times.

BERLIZA P. 
Rating:
5.0

Super quick and easy to drop off, really convienent

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

Ian H. 
Rating:
5.0

Pleasantly surprised at the level of customer service and interaction from the owner! Very personable and genuine. I will strongly recommend him for future needs

RAYMOND S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Mr. Akbar was so nice and helped me with everything. He is very professional.

ELIZABETH G. 
Rating:
4.0

Customer did not leave a comment.

Melvin Jerrell S. 
Rating:
5.0

Awesome customer service would definitely rent from them again

MOHAMAD IMRAN B. 
Rating:
5.0

Customer did not leave a comment.

Gerald R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
4.0

Keep furniture blankets and doilies for customers. Have a few vans for rental too.

ALFRED M. 
Rating:
2.0

Upon my arrival, the clerk would not take the truck and advised that I take it to another location. I showed her the rental agreement and advised her that this is where the truck was to be dropped off, if she did not want the truck then she was to call around for me. After a brief discussion she decided to take the truck.

mike C. 
Rating:
4.0

1 person running a u haul business and a convenience store, with the convenience store/gas station customers receiving first priority. On top of that, the guy had only worked there for 2 weeks and didn't know anything about the trucks. I received no guidance or information about the features on the truck such as how to move the side mirrors. He just gave me the keys and said good luck.

William D. 
Rating:
5.0

Great staff!!!!!

ADRIENNE V. 
Rating:
5.0

This is the ONLY place I rent from. Efficient system for contracts and vehicles are always ready to go. Very well run rental operation. This is where I refer anyone who asks.

JASON F. 
Rating:
2.0

The lot is not large enough for as many trucks that were there so it was difficult to find parking. Also, the cashier was by herself and had to juggle between Uhaul customers and the gas station customers so the process took forever.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

LUIS F. 
Rating:
5.0

Customer did not leave a comment.

Santiago D. 
Rating:
3.0

Seemed way too expensive

WILLIAM V. 
Rating:
5.0

Customer did not leave a comment.

ROBERTNOAH P. 
Rating:
4.0

Customer did not leave a comment.

HONGHA L. 
Rating:
4.0

professional person

Raul M. 
Rating:
5.0

Customer did not leave a comment.

Zachary T. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY T. 
Rating:
1.0

Agent had no clue.

CSABA R. 
Rating:
5.0

Customer did not leave a comment.

Alfredo B. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS G. 
Rating:
5.0

Mr. Akbar at Basic Needs Chevron made my experience very easy. He operates a very clean, safe and well-stocked station. He was able to help make my reservation in just a minute or two. On the day of my rental, he made sure that everything was ready and fully functional and that I had no questions. Returning the vehicle also was really easy. I look forward to renting from U-Haul again soon and I have genuine confidence in the great customer service that I will receive from Mr. Akbar at Basic Needs Chevron. Thanks.

JOHN C. 
Rating:
5.0

N/A

ALEX C. 
Rating:
3.0

It takes too long to check out. The staff takes gas station customers over u-haul renters so every 30 seconds we are interrupted and have to wait. The result is a check out process that takes twice the amount of time as other locations.

MAHMOUD H. 
Rating:
2.0

Truck was NOT clean. I had to spend time removing old water bottles, and paper wrappers that were left inside the truck. Paperwork said it should have 3/4 tank of fuel, but I filled it up at the pick-up location (they are a Chevron gas station), and it took 11 gallons of fuel, so it was only 2/3 full....not 3/4 full. Then, the stores computer to U-Haul was DOWN, so everything had to be done by hand, which negated my having done everything in advance on my home computer.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

LAURA M. 
Rating:
3.0

Clean the vehicle before renting I had to do that service

RODERICK W. 
Rating:
4.0

Bill was incorrect and much higher than the reservation because the wrong drop off location was used to determine the charge. It took multiple attempts over 2 days to get through to customer service on the 800 number to get the billing corrected.

ALAN H. 
Rating:
5.0

Customer did not leave a comment.

Irene V. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL P. 
Rating:
4.0

Customer did not leave a comment.

Gene S. 
Rating:
5.0

The gas was less than 3/4 tank, but in a hurry I left and they marked it as 3/4 tank. When I dropped it off it was as before: a little less rhan 3/4 tank. They charged me for leaving it at 5/8

KRISTIAN S. 
Rating:
4.0

We tried calling back yesterday, and were unable to reach anyone after I received the contract with the final charge. We were charged a fuel charge even though we returned the truck with a full tank of gas just as we had received it.

FRANCIS R. 
Rating:
5.0

Customer did not leave a comment.

DEROSEMA E. 
Rating:
5.0

Customer did not leave a comment.

RICARDO N. 
Rating:
5.0

Customer did not leave a comment.

Leo P. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

The manager in charge was so polite and helpful.

Yannette L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

No comment. Every detail perfect.

ricardo S. 
Rating:
5.0

Customer did not leave a comment.

Nicole L. 
Rating:
5.0

Customer did not leave a comment.

LORNA S. 
Rating:
5.0

Customer did not leave a comment.

william V. 
Rating:
5.0

Customer did not leave a comment.

BRYAN L. 
Rating:
4.0

Customer did not leave a comment.

EVELYN P. 
Rating:
5.0

The gentleman who took care of us did an excellent job. Highest rating.

STEVEN S. 
Rating:
5.0

Fantastic quality, service, and customer relations! Would totally recommend Basic needs Food Mart's uhaul service over anyone else in the area.

Gabriel G. 
Rating:
5.0

Great service arrived early and still had a truck for us. We shall use your service again

Michele J. 
Rating:
5.0

the customer service was pretty good, the place was easy to find

VICENTE U. 
Rating:
1.0

Customer did not leave a comment.

Taylor C. 
Rating:
5.0

Nothing great customer service and nice people

Richard V. 
Rating:
5.0

Customer did not leave a comment.

Richardson E. 
Rating:
5.0

Customer did not leave a comment.

Brenden R. 
Rating:
4.0

Much better service than the actual U-HAUL store. Very friendly. Not rude like U-Haul store employees. Treated much better as a customer. Felt appreciated. The only issue was that I rented a dozen pads, but there were only 5 in each bag.

BRYAN D. 
Rating:
5.0

Excellent staff

ROBERT P. 
Rating:
5.0

Thank you Christopher for your help.

ORLANDO R. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
3.0

Customer did not leave a comment.

Oleg B. 
Rating:
5.0

Excellent service

LUIS C. 
Rating:
5.0

Trailer electrical connector cable was mangled. Overall though excellent service

eric M. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
5.0

Akbar is always friendly, courteous and provides outstanding service. Will recommend to everyone!

domingo C. 
Rating:
5.0

Mr. Akbar is friendly, efficient, and quickly gets you on your way in the uhaul of your choice. I highly recommend this location.

Natale G. 
Rating:
5.0

The staff at this location were incredibly helpful and kind. Very fast check in and check out of the vehicle. The truck was great as well. I would highly recommend.

Vicki N. 
Rating:
5.0

Easy to rent and good service

PAUL L. 
Rating:
5.0

Convenient, quick, customer service was evident and appreciated. Thank you

Tomas L. 
Rating:
5.0

Love having this store/retailer in our neighborhood. Very easy to rent when we need.

P J F. 
Rating:
5.0

Very friendly staff, very good experience

KARIN B. 
Rating:
5.0

The uhual location was amazing, made my move easy and smooth.

CHANDRIA W. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
3.0

The staff was very pleasant, however the truck was dirty. Dirt in drivers cabin. Huge bag of popcorn on floor. Even a toilet plunger was inside passenger cabin. The back had some strips of something left from previous users.

Juan C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
1.0

Customer did not leave a comment.

dawyne H. 
No reviews have been submitted for this location.

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